Rated 4.6 out of 5 by 335
Rated 5.0 out of 5.0 by Debbie61 Holiday Inn West chase in Houston
Very clean and comfortable. Easy access and staff is very friendly. Lounge is hopping and great service.
May 23, 2016
Rated 5.0 out of 5.0 by Jimmy 29 Excellent
I love this hotel...The room was nice and clean. I loved all the Decor. The front desk was very professional.. I would definitely stay there again. :-)
May 19, 2016
Rated 5.0 out of 5.0 by Norm7364 Great customer service!
we arrived extra early hoping to check-in, so we understood that rooms were not ready yet. the gentleman at the counter let us know it would be ready in about 1 hour. we left the hotel to kill some time and came back exactly 1 hour later. the gentleman apologized profusely and explained that guests were running late in checking out, therefore not giving the cleaning crew time to clean on time for new guests. which again, was totally understood. BUT, the gentleman felt the need to accommodate us for the inconvenience and without a hesitation (and a smile on his face) offered to upgrade us to a room that WAS ready....no additional charge. The fact that he did what he could to get us in a room rather than wait in the lobby proved to me they really DO care about their guests. I plan on continuing to book at Holiday Inn........hopefully this location if in the area.
May 11, 2016
Rated 5.0 out of 5.0 by Displeasedproritymemb1 Good Stay
My room had to be changed because housekeeping was not finished with the room. Not the front desk fault. But I'm still waiting on my Welcome points. The staff was nice especially the engineer guy. Room was ok but bathroom had nice decor. Ok bed.
May 8, 2016
Rated 5.0 out of 5.0 by zilker_austin_tx Very nice hotel
The hotel is close to China Town in Houston. It is clean and the service is good.
May 3, 2016
Rated 5.0 out of 5.0 by hippieChick66 Nice accomodations at a Good price
This hotel was clean, convenient and comfortable. Love having fridge and coffee maker. TV had plenty of channel options. Staff was friendly and restaurant was good for drink and food. Wish pool had been outside rather than indoor, but it looked clean. Fitness Room was adequate for travel purposes.
May 3, 2016
Rated 5.0 out of 5.0 by chen9810 Good Hotel. Good Location, Clean
This hotel is very clean, modern design. The most important is the room is very clean. We were provided a free upgrade to Suite for platinum membership.
May 2, 2016
Rated 4.0 out of 5.0 by Trevbr Business Stay
I would recommend this hotel. I thought the staff was very helpful and attentive. The room was clean and comfortable. I had some trouble with my IHG account and the staff seemed to help as much as they could on-site, but I ended up having to call the hotline to resolve the issue. They refused to add my points from my previous stays for the last 3 weeks. The hotel food was ok and the drink prices seem high.
May 1, 2016