Rated 4.4 out of 5 by 108
Rated 5.0 out of 5.0 by TamB Great location
I love staying here. It's close to my job and close to great restaurants
June 18, 2013
Rated 5.0 out of 5.0 by Sheila Did I say I love this place?
If you've read all the reviews then you know that I have given this hotel 5 stars before. They never disappoint me. Keep up the good work guys.
June 15, 2013
Rated 2.0 out of 5.0 by Dave3673 Average to Fair Hotel, Avoid the Restaurant
The Hotel is in the updated Holiday Inn motif, but the rooms seem worn. I have stayed here twice now and have not had a good experience at the Restaurant/Lounge either time. Service is inattentive and the food is of poor quality for the price. The room price also seems high for what I am use to paying at other comparable HI properties. The only redeeming factor of my stay was that the Front Desk Clerk was pleasant and helpful. I would not recommend this facility.
June 12, 2013
Rated 3.0 out of 5.0 by Traveling101 Nice Hotel; costs way too much!
Don't get me wrong this is a new hotel and for a holiday inn it is exactly what you would expect as far as a room is concerned. Considering all of the Holiday Inns in all of cities I have stayed at this one is the most expensive by far. For me the value wasn't there for the cost.
June 9, 2013
Rated 5.0 out of 5.0 by MrFantastic The BEST Holiday Inn!!!
Continues to be my favorite hotel! Can't say enough, this place is more than awesome! Love the staff, rooms, and location, and the Priority Club extra at check in! Only hotel I have stayed in that offers more than just a bottle of water at check in! I will be back next month and will, without a doubt, stay at the Westchase location!
June 7, 2013
Rated 2.0 out of 5.0 by Pup101 Staff
Apart from one really pleasant Asian guy working in the Bar , the staff seemed disinterested.
I had to extend my stay and was charged excessively when the lady at the fron desk indicated same rates would apply.
I will not stay at this location again
June 4, 2013
Rated 5.0 out of 5.0 by Regular2013 Great Hotel
The hotel is great, although the base price is really high. Totally affordable with a corporate discount. The front desk staff are wonderful, as are the restaurant staff. My only complaint is that some of the draft beer (Michelob Ultra, Bud Lt, and Miller Lt that I tried) is AWFUL. I would assume those are staples so the kegs aren't old, but rather the lines are super dirty. Keg lines are supposed to be cleaned every 6-8 weeks; it sounded like this hadn't happened in months.
May 22, 2013
Rated 5.0 out of 5.0 by Sheila Fabulous
This hotel never disappoints. It is a 5 star in my book! Love Kerri too. She is always so attentive and and kind. Hard worker and good management.
May 16, 2013
Rated 4.0 out of 5.0 by Terry740 Good but not Great!
The Hotel has a great location, being close to many businesses, restaurants, and highway access. Usually as a Priority Club Platinum member I will receive an upgrade but in this case I was downgraded because the Suite that I booked was not available. I even booked this reservation with the hotel staff over the phone. The hotel restaurant could be outstanding if the service was faster and more attentive!
May 13, 2013
Rated 4.0 out of 5.0 by Lenny1314 Great Service
My husband and I decided to getway for the weekend for some R&R. We enjoyed our stay....however, we had booked the room for two nights and was told the next morning that we had only booked for one night. We tried to make reservations for that Sunday. However, they were booked due to a conference. I asked why we were not told when we checked in.....we guess it was a misunderstanding. So, it kinda put a damper on our getway weekend.
May 13, 2013
Rated 3.0 out of 5.0 by OTCvisitor Service
Restaurant service was less than adequate. Had to ask for coffee refills, every day. Had to request "to go" cup, every day. Lounge staff was a little better, but did not make one feel welcome.
Value is hard to judge since I was there during a convention which rates were raised, unnecessarily, although understandable since other hotels did the same.
May 12, 2013
Rated 5.0 out of 5.0 by MrFantastic Last Minute Stay, Great Stay -- As Always
Had to get a room in Houston at the last minute. Decided to see if I could stay at my preferred hotel in Houston. Luckily, I was able to get a room. When I'm in Houston, this is the hotel I always stay at. Staff is great, Hotel is great and never disappoints. I may have to talk to the GM there and ask if I can move in permanently! I love this place! I feel like family every time I stay.
May 3, 2013
Rated 5.0 out of 5.0 by SuperJ HOME AWAY FROM HOME
The staff here in Holiday Inn Houston Westchase are adorable and most helpful.This is my 2nd stay in the hotel and the staff made me feel very much at home especially all the front desk staff, Tyler and Todd. Thanks to all the ladies at the front desk for treating me so warmly and wow! Todd, you were super exceptional.
I checked in 13th April after a 2week stay in a 5star hotel in Las Vegas (not a IHG property) and that luxurious experience tainted my first few days here because the amenities, the service, the environment, etc in the Las Vegas hotel were top notch and 1st class. But for this class of hotel, this Holiday Inn is great!
There was marked improvement in the cleanliness of the room especially the bathroom. I noticed that the cleaning supervisors were closely monitoring the cleaners ... well-done! But the only downside here was the internet wifi which was so slow and irregular in my room (I noticed wifi is much faster in the lobby & business center downstairs).
I did not eat breakfast in the hotel because I slept very late (to catch up with my office which is 7hours time difference), hence waking up by noon or 1pm to rush out in a haste to catch up appointments. The microwave and fridge in the room were most helpful to store food and drinks. May I request here that cutlery & plates (at least plastic ones) should be placed in the kitchenette. There is a nice restaurant called "Cheddars" where they serve delicious food.
I will definitely stay here again and highly recommend to anyone visiting Houston. Infact, last week I asked my friends attending the 2013 OTC conference to stay here promising that they will be glad they did.
May 2, 2013
Rated 5.0 out of 5.0 by VictorATX Great stay, will stay again
I stayed here because it's proximity to my place of business. The hotel has modern, inviting decor. The rooms are modern with easy-to-access plugs, reading lights, working trays, good TVs, refrigerators and good ACs.
I will definitely stay here again. The staff had trouble checking me in, finding my priority club membership, and running my credit card. They could have handled that much better, but it didn't take away from a great overall stay.
The gym could have used a set of weights and a bigger room (it's slightly bigger than closet). The pool is indoor and small. Not what I prefer.
April 30, 2013
Rated 5.0 out of 5.0 by MrFantastic Best Hotel I've ever stayed at
This hotel never ceases to impress. Staff is very professional and seem to genuinely care about their guests. I've stayed here multiple times and not once have they dropped the ball on their outstanding service. I can't wait to come back next month!
April 26, 2013
Rated 3.0 out of 5.0 by Dundy sporting news
The sporting news (resturant) was a disapponting , i call the atuomatic services and was told they dont open till six in the morning. then i called again and was told the cook was busy and my breakfest would be late! Doesnt a cook preparte food? And why write a review if nothing ever happens! And another time my wife order a salad and they forgot her order! so she walked to the chedders resturant and got something to eat there! migth as well not have a resturant in the hotel! The service has gone down hill since the hootel opened
April 24, 2013
Rated 5.0 out of 5.0 by NikitaGPT Exceptional Service
Excellent service.. love my stay at the hotel.. 5 stars.. will stay here again, and will refer my friend and famly. Excellent csr from staff
April 19, 2013
Rated 5.0 out of 5.0 by Sheila Westchase scores 5 stars again!
I absolutely love this hotel. I spend one to two weeks a month here and the staff is great. Will never stay at another Hotel in Houston The restaurant has a new chef and the food is fabulous. It is like a whole new menu.
April 16, 2013
Rated 5.0 out of 5.0 by OmegamanTX Great Hotel
Nice clean modern up to date hotel room. TV has many channels to choose from. Friendly staff and good price. I would definately stay here again.
April 12, 2013
Rated 5.0 out of 5.0 by rsn21273 Excellent
we really enjoy our stay during vacation times in Houston. Todd at reception is very excellent, professional guy and I strongly recommend him for promotion.
March 6, 2013
Rated 5.0 out of 5.0 by MrFantastic Great Staff, Great Rooms
Wonderful staff, good food, fast internet, and great beds.
March 1, 2013
Rated 5.0 out of 5.0 Todd
Todd, the manager on duty made our check-in a pleasure. He was very whitty and enjoyable
February 13, 2013
Rated 4.0 out of 5.0 by Melodies Great rooms
The rooms are great.
The staff is good.
However the breakfast is not great and the service is terrible.
February 10, 2013
Rated 3.0 out of 5.0 by ruth409 improve internet/customer service
During our 2-night stay, the hotel internet service was not available and cause inconvenience on our part. Besides saying "sorry," the hotel should have done something to compensate the customers.
February 9, 2013
Rated 5.0 out of 5.0 by GeauxSaints Excellent value and great location
If you are visiting one of the many engineering firms on beltway 8 in the Westchase area, there isn't a hotel more conveniently located. Upon entering, the reception person was happy to welcome me. There is a sports bar/restaurant right off the lobby. The selection of draft beers was very good by hotel standards with some local and some imported in addition to the usual mega-brewers represented. A breakfast buffet was available in the mornings that included hot and cold as well as fresh fruit. The room was comfortable with choice of firmness/softness in pillows and all the typical amenities a traveling businessman appreciates.
February 9, 2013
Rated 5.0 out of 5.0 by SuperJ Pleasant surprise in Houston
My overall stay in this hotel was great. This was my 1st visit to Houston and I was very warmly welcomed at the reception. The reception and decor of the hotel is lovely and very nice. It was too cold to take a swim but the pool looked very inviting.
Todd and Tyler at the reception are excellent staff... I recommend them for promotion. They made me feel so much at home I almost wished I could stay longer.
Sadly, the cleaners do not do a through cleaning job in the bathroom especially cleaning the tiles and the shower curtains. Please monitor their work more closely.
The bus shuttle was a huge plus and it was very helpful. The driver is a cheerful lady and all the other staff who drove me were awesome.
I loved my stay in this hotel and will definitely come back again especially if Todd and Tyler are still working there!
January 19, 2013
Rated 5.0 out of 5.0 by TheOne Great Hotel
This hotel is quite nice! The decor is very well done and the amenities are plentiful. I especially liked the night light.
November 28, 2012
Rated 5.0 out of 5.0 by Gerts Great hotel
This property has excellent staff. The rooms are spacious and provide adequate work space. Highly recommend this property when considering a hotel in the Westchase area.
November 21, 2012
Rated 2.0 out of 5.0 by Ociralat Beautiful hotel!
This is a beautiful property, with very modern rooms and amenities. Unfortunately the wireless internet service is abyssmal, thereby making it unsuitable for a business stay. If I was ever needing a weekend place in Houston I would consider this Holiday Inn, but during the week - on business - not so much. High speed internet should not be that difficult to provide in a brand new hotel.
October 10, 2012
Rated 5.0 out of 5.0 by nikki39 Excellent service.
Really enjoyed the drinks I received at check in.It's great being a priority club member.The extra attention is worth it.The hotel is well lite up at night.The patio connected to the resturant/bar was very relaxing after learning in class all day.Hotel has easy access to just about anywhere you want to go like malls/movies. Bathrooms are very clean and room service was quick and nice.I would highly recommend this hotel and I will be back for furture business trips here at this location.
October 8, 2012