Rated 4.3 out of 5 by 158
Rated 2.0 out of 5.0 by MrFisher Bad experience but bad circumstances
Bad experience but bad circumstances. I am a long term guest at the Crowne Plaza River Oaks. I was sent to this hotel due to the lose of the air conditioning units at the River oaks location. The concierge called Sugarland and made my reservation in front of me. Hours later when I arrived they didn't have a reservations for me, never heard of me, the were sold out of rooms. Explained I am a Platinum Elite member so they should be able to help me. after a while a Manager got involved and suddenly there was a room available.. although it was Handicap Equipped. Fine all I needed was a Bed.. So Bed was fine.. everything else not good.. room has French doors that open into 1st floor Atrium Restaurant and Lounge and Shower was only the removable wand type that when turned on would jump out of it's holster due to water pressure, could not adjust water temp.. only scalding.. and because of this and one level floor the entire bathroom was flooded with water when showering. Many little issues and was so happy to be out of there the next morning.
I understand this hotel was overwhelmed by the influx of guests from the River Oaks maintenance issue.
August 19, 2014
Rated 5.0 out of 5.0 by Genesis1964 Great Hidden Jewel
Wonderful Hotel. I would recommend this place to all of my business friends and will stay there on my upcoming visits. Very comfortable and clean room which provided me a quiet and restful sleep.
August 19, 2014
Rated 5.0 out of 5.0 by Leduong Comfortable bed and great sevice
This is the best hotel, breakfast perfect, friendly staffs. Large room
August 17, 2014
Rated 5.0 out of 5.0 by atoniz Great Location and Very Comfortable
I stayed in this hotel, sometime in August 2014 and had a great experience with both the front desk friendly staff and the manager who was very accommodating and flexible to my needs. The room that I stayed in was very clean and the beds were very comfortable.
August 15, 2014
Rated 3.0 out of 5.0 by skeelightful Great stay at lovely hotel
I enjoyed my stay at this hotel. The few issues that I did have were solved immediately. Also, the staff is excellent!
August 13, 2014
Rated 4.0 out of 5.0 by Honorable Changes
I love this hotel but was highly disappointed with the furnishings of the lower floors. The colors are too dull.
I missed my favorite breakfast both days.
The waiter should strife to satisfy the guest.
August 11, 2014
Rated 5.0 out of 5.0 by tonyvision3 Comfortable bed and great service
This is a great hotel and the price is right. The staff is wonderful. Great location with easy access to freeway. Excellent facility for business or pleasure. Very clean and surely met my expectation. I would recommend this hotel to all my friends and peers. Great job everyone!
August 11, 2014
Rated 5.0 out of 5.0 by Addie57 Addie in Houston Crowne Plaza
I was in Houston visiting my sister in the hospital. After a long day, it was a pleasant reward to come home to a clean, quite hotel room, with everything I needed to have a restful night and be ready for the next day. It was great to run right down for breakfast every morning to a nice restaurant. I felt safe on the property even at night.
August 11, 2014
Rated 3.0 out of 5.0 by Inhouston Breakfast Experience
The dining experience needs improvement. The egg order was not correct and we had to depend on the waiter for coffee.
August 10, 2014
Rated 5.0 out of 5.0 Great location for an overnight stop in Southwest Houston
Great location if you are staying the night in southwest Houston/Sugarland area. The rooms are large and comfortable, breakfast buffet has a good selection including made to order pancakes, waffles and omelets. It is an older Crowne Plaza located right off I-59, so there is a little road noise, but the hotel has installed additional noise prevention on the glass balcony doors in every room that help a lot! Overall, I would definitely stay again if I have business in the area.
August 7, 2014
Rated 4.0 out of 5.0 by ethomsen Friendly staff, moderate facility, but outdated
Ok. BEd could have been firmer and bathroom cleaner and internet wifi with easier to use password, but very friendly staff.
July 31, 2014
Rated 5.0 out of 5.0 by Retta82 Guest Experience
I've never had a bad stay at this hotel. My son loves the workout room, and I love the hot tub. Of course my husband loves the breakfast buffet, and WIFI for my daughter. Some thing for everyone.!
July 30, 2014
Rated 1.0 out of 5.0 by Steven1979 Lots of small issues....would not recommend
The person who checked me in at the front desk was extremely pleasant. That's about the only good thing I have to say. My whole purpose in booking this hotel was to relax. I booked a room with a soaking tub. When I checked-in to my room, I noticed I had a regular tub. Apparently the soaking tubs were only in the executive level rooms. Of course, there were none available the night I stayed. The A/C would not get below 74 degrees, the Microwave had oil/grease both in and out of it. The mini-fridge was broken, and the balcony door didn't close all the way, so I could hear the traffic from the freeway. I called the front desk and they were able to repair the mini-fridge, but I was left to fend for myself in the lukewarm room.
At breakfast, I was not seated, so after waiting for 5 minutes I seated myself. I was not offered water, a soft drink, juice, anything. I got up to go to the buffet which was cold, and sparse, and not very clean. The "waiter" just set the check on my table without making one comment. I had to ask two different waiters to bring me a pen to sign the check.
All in all I wouldn't recommend. You could find A LOT better for the price!
July 30, 2014
Rated 5.0 out of 5.0 by Carlos22 Great Service
I would highly recommend this location. I will be staying here every time I'm in Houston, TX.
July 28, 2014
Rated 5.0 out of 5.0 by Fred1479 great guest services
I always try to stay at this hotel when in Houston, the guest services and attention to detail exceed my expectations.
The rooms are large and well equipped, the housekeeping staff does a great job, the rooms are clean and comfortable.
All the staff do what they need to make your stay very comfortable. The Breakfast is complete and very good choices for anyone's taste and needs. The dinner menu has enough choice as well. Service is fast and the food is very well prepared. I will stay at this Crowne Plaza again, easy to reach my business appointments which are mostly on the west side of the city.
July 27, 2014
Rated 3.0 out of 5.0 by SDURB Very nice hotel, but...
Very nice welcome from the front desk, easy check-in, and pleased to be given a room on the 8th floor, which is designated as a quiet floor for the hotel. Very nice lobby and public spaces, and a nice room. Comfortable furnishings and bed, and easy to control thermostat. Moderate noise from freeway in bedroom. Dined off the Asian menu, and it was good, and reasonably priced. Good business center, and wireless was adequate in room. Area around hotel is not great, but security seemed adequate. So... what's the "but"? At around 5:30 p.m., I was taping a presentation, and was interrupted by dogs barking loudly in the room next door. This is a "pet-friendly" hotel, and the website states that animals are limited to first floor rooms, and I certainly did not expect them on the "quiet" Executive Level floor. I called the front desk, and they were apologetic, and said it would be handled immediately. I left the hotel for a dinner appointment, and was surprised/disappointed when I returned a couple of hours later and (again, while trying to tape part of a presentation) was interrupted by the dogs again. Fortunately, they stopped, but clearly the situation had not been handled by the front desk. Either the pet policy is not being followed, or it is not being enforced. The only other issue during my stay was an overhead vent outside the bathroom which dripped periodically (I assume from either the heavy thunderstorms, or AC condensation). Nice hotel, and good value, but disappointing handling of the dog/noise issue.
July 25, 2014
Rated 5.0 out of 5.0 by RichnDi Comfortable rooms and efficient staff
Only stayed 1 night this visit but have stayed here before.
July 21, 2014
Rated 5.0 out of 5.0 by bunrieu2k Comfortable, nice, quiet and great service
This is my 4th times staying at Crowne Plaza at this location the past 2 years. Great location and comfortable that's what I like about this hotel. BTW, I love the AC unit, it's nice and quiet just like my own home. The bed kind a soft, not my choice but it also comfortable.
July 18, 2014
Rated 3.0 out of 5.0 by mikej88 Pro and Con
I had no problems with the hotel room or comfort. The bed was extremely comfortable. My only problem was the handling of my bill for about a week afterwards, and I was disappointed in that regards.
July 16, 2014
Rated 1.0 out of 5.0 by rhoover Great Staff Horrible Hotel
I booked this hotel online being near Sugar Land, it was between this or the Hyatt Place Sugar Land. I figured I'd stay at the Crowne Plaza for the full restaurant and the other perks that the Hyatt Place has, so I reserved a Friday and Saturday night room. The King 1br.
Driving in I was very surprised that this "near" Sugar Land hotel was actually 9 miles away from the Hyatt Place in sugar land. The neighborhood was very rough, there was a LOT of security cameras in the parking lot and security driving around, which made me nervous knowing they had to go to these measures, I didn't feel very safe. Upon entering the Hotel I was greeted promptly and got my room keys and my IHG member bag. I had gotten upgraded from the King 1 BR room to the King 1 BR suite on the top floor, which I thought was nice.
The room was very large, the living room had quite a bit of empty space, no coffee table or anything other than the end-tables around the couch. The furniture was somewhat comfortable but was quite dated, along with the colors, doors, fixtures and hardware. It was pretty warm in the room so we turned the air conditioning down and decided we'd relax and watch some TV after the 3 hour drive in. And to our surprise the remote didn't work with the television, we had to go and turn the TV on by hand. We were able to adjust the channels with the TV remote but couldn't turn the tv off or on, or change the volume, a little bit frustrating.
My wife decided to take a shower, and upon entering the bathroom noticed there was a few spiders on the counters and in the sink, and someone else's hair. Obviously the bathroom hadn't been cleaned properly.
The tub had stains and marks all in it, so we decided against using that. My wife ended up taking a shower, noting how much of the grout was missing or just not applied in the shower tiles, the quality of work was very poor.
We were really frustrated and were going to leave but we were already too far into the night to want to stay so we stayed the night. The TV in the bedroom also had the same issue as the TV in the living room with the remote not wanting to work.
The bed was somewhat comfortable, but a bit on the firm side for my wife's liking.
We got up and got ready and went downstairs for breakfast, I did the buffet which was good quality food, and a lot better if you caught it fresh. My wife ordered from the menu and got her food pretty promptly and it all was good quality and tasted good. Our server/waiter was very attentive and the food and service was great.
We go upstairs and pack up our things and go downstairs and check out, the person working the front desk was very courteous to our needs and we asked to speak to the manager. She was really good, she addressed all of our issues and wrote a note to go check the room and have them take special care of it, and offered a discount on the room stay for that night and was able to cancel the other night without any penalty.
We ended up staying at the Hyatt Place *in* Sugar Land for the same price and were glad we stayed there.
Overall this hotel was quite bad and I will never be coming back, but the staff was *very* good and extremely attentive, IHG needs staff like this in all of their hotels.
July 15, 2014
Rated 5.0 out of 5.0 by Javcgomez7 Excellent
Every time we have a trip into Houston, this is the only place we even think about staying at. Great service, wonderful, clean rooms, with tons of space. My children enjoy the indoor swimming pool next to the excersize room. We come from Corpus Christi on nothing more than a get away just to stay here and relax.
July 10, 2014
Rated 4.0 out of 5.0 by Joe999 Excellent staff service
I accidently left my laptop on the hotel shuttle bus when it delivered me to a nearby university. The hotel sent the shuttle back to me with my laptop at no charge.
July 10, 2014
Rated 3.0 out of 5.0 by LSONG 房间比较吵，不过周边比较方便
June 30, 2014
Rated 5.0 out of 5.0 by CarolLK Great Staff, Very nicely appointed room
Loved my stay!!
However, the TV in the main living room is not viewable from the computer table.
Also, would LOVE a recliner in the living area.
June 25, 2014
Rated 4.0 out of 5.0 by Teresa326 good service
the bathrooms need to be upgraded it was not awful but needs an upgrade. and it is very noisy we were at the front of the building on the highway
June 23, 2014
Rated 5.0 out of 5.0 by CFHstone3 Business travel
This hotel was very nice and accommodating, I enjoyed my stay and any problems that arose were handled in an efficient and timely manner.
June 23, 2014
Rated 5.0 out of 5.0 by Efia LuvHtown
I loved the suite and the dinning experience. Will recommend this hotel and stay in it every time i travel.
June 19, 2014
Rated 4.0 out of 5.0 by Barbara713 Beautiful Hotel
I love the look of the hotel inside. Great place to stay in the winter with the indoor pool. Staff was very friendly. I love the extra room with the sleeper sofa. Plenty of electrical outlets. My only issue was the a/c didn't get as cold as We like it. and you hear a lot of highway traffic noise, so I would ask for a room on the opposite side of the building. ( Our balcony, overlooked the interstate) . Can't wait to go back for another stay.
June 19, 2014
Rated 5.0 out of 5.0 by Wells4503 Great Service and Spacious
We stayed the weekend two different rooms First night (arrived in town early) the staff was able to accommodate with a nice sized suite, room to relax and very clean. Second night (original reservation) different suite larger than the first, also very clean. Both beds little firmer than I would prefer...... Great hotel staff :)
June 18, 2014
Rated 5.0 out of 5.0 by agus$$$$ mi experiencia Hotel Crown Plaza
muy buen lugar para descansar despues de un dia pesado de trabajo
June 18, 2014