Rated 4.1 out of 5 by 39
Rated 5.0 out of 5.0 by Room303 Great place
Enjoyed my stay there again. I had stayed there before and me and my beloved enjoyed the comfort and peace of being able to get room early. If I go back to Houston which I will it will be where I will want to stay.
August 28, 2013
Rated 5.0 out of 5.0 by BigDog52 The staff are professional but very warm in personality
Just a great group of staff like Dora at the front desk. Eddie and Jenny in the evening in food and beverage. The upgrade to the rooms are wonderful. My only concern is the exercise equipment in the workout is very poor.
August 26, 2013
Rated 4.0 out of 5.0 by JanS22 Like being home
Very nice Hotel, with spacious rooms and excellent high speed internet connection. Very friendly staff and available shuttle service for transport to various sites in the neighborhood.
Bed was very comfy making it hard to get out of it...
Nice breakfast with selection of hot food, cereals and fresh fruit, just what you need to get a good start.
Highly recommended, will definitely book my next stay here again, actually looking forward too it.
August 19, 2013
Rated 5.0 out of 5.0 Late night help!
My a/c broke at home and I needed somewhere to stay last minuet and not only was it affordable they helped me in a fast manner.
August 15, 2013
Rated 4.0 out of 5.0 by Jcpeel Older Hotel. Nice Security
We arrived very late ( 1 am ) and we were all way tired. Upon arriving we realized that the front door was locked. There was a woman behind the counter that let us in immediately. She was super friendly. When getting to our room, the AC had been turned on (I Love this) and the room was nice and cooled. We have a tempurpedic bed (therefore we are really picky) but this bed was extremely comfortable. Had no issues with late checkout. Pretty good hotel overall. There are lots of restaurants close.
July 2, 2013
Rated 2.0 out of 5.0 by Ravi22 r
- Beds are OK
- Room smell like old house
- I have seen spider on my room
- Bathrooms are not good (like problem with shower)
- Poor fitness place
- I can clearly hear all conversation on next room
- Poor elevator
- Internet is good
- I will not recommend any one to stay there
June 14, 2013
Rated 4.0 out of 5.0 by DubaiBear Wonderful as always......almost!!
I stay here at least twice a year as it has proven one of the best and most reliable places to stay for me for many reasons. Only disappointment this time was that jacuzzi tub in pool area was not working properly: air jets were broken, and after 8 days, they could get them repaired. Front desk service and help was SUPERB especially considering the late hour I came in this time...very friendly and accomodating.
May 28, 2013
Rated 5.0 out of 5.0 by Plisk Always......
Great hotel; have returned to this place for years. Always a warm welcome from the staff.
May 6, 2013
Rated 3.0 out of 5.0 by Jlg42 Will not return
Confusion during check-in due to clerk stopping our transaction and beginning another. Told about breakfast but asked to pay $8.99 each or produce a coupon??? Never asked this as a priority club member in any other Holiday Inn.
April 18, 2013
Rated 2.0 out of 5.0 by aaronds Hot and dangerous
The inside of the hotel was incredibly hot and not especially clean. Felt very unsafe the entire time as several homeless looking people were loitering around the front entrance all night and again in the morning. I stay in a lot of similarly priced hotels and this was at the bottom of the list. I would not ever stay here again.
March 24, 2013
Rated 5.0 out of 5.0 by Lila54 Great Service
The front desk staff were professional and friendly. I felt safe at this hotel.
February 19, 2013
Rated 5.0 out of 5.0 by AUSTX Great Staff!
My battery died in my car and I had a meeting to go to first thing. I asked the lady at the front desk if she would call someone local that could help. She said no need and called over to a guy from the kitchen and explained I needed some help. He said no rush sir, please finish your coffee and I'll be waiting for you. I said thank you but I'm actually in a hurry. He immediately got the hotel van and gave me a jump. I stay in hotels 75 - 100 nights a year. The staff didn't know that, they just wanted to help. I didn't ask their names and I should have, they both deserve recognition. I would recommend this very nice Holiday Inn and their excellent staff to anyone traveling in the Houston area.
February 18, 2013
Rated 4.0 out of 5.0 by hersh NIce rooms
nice rooms, and great staff. clean and atmosphere was very comfortable
February 16, 2013
Rated 5.0 out of 5.0 by becmc Nice Staff
Very help full Staff and enjoyed my stay very much.
February 2, 2013
Rated 5.0 out of 5.0 by Saffi Great Front Desk Staff
We stayed here for three nights, and the front-desk staff helped us with directions and any other questions we had about the Houston area. The hotel was clean, and the gated parking was convenient. We highly recommend staying at this hotel. Thanks for a nice visit!
January 15, 2013
Rated 3.0 out of 5.0 by Brenda50 Some major glitches
The elevator was not working on the third floor. You could reach the thrid floor but had to walk down. This was a major incovenience as the stairs were at the ends of the hallway (not near the elevators). Discussions with staff resulted in them saying they called for maintenance but they seemed unconcerned.
The toilet clogged on intital use with only toilet paper.
There was no shampoo as if the maid staff had never checked on what had been used and not used.
The breakfast was not much in the way of a buffet but they did comp with a coupon!
Overall expereince was not positive. I travel alot and have a high tolerance for glitches but there were just too many at this hotel!
December 19, 2012
Rated 4.0 out of 5.0 by SH40 Temp was hard to control, could not get it cool enough
There was coffee in our room but no sugar, sweetner or creamer packets to go along with it. We were surprised to see the breakfast buffet was $8.99 but did not end up paying as we were part of a block of rooms for our granddaughter's soccer team. All in all the hotel was clean and the staff very friendly and helpful, expecially the front desk personnel. Thought room price was on the high side.
December 15, 2012
Rated 3.0 out of 5.0 by gdsm Experience
Overall the hotel was good but there seemed to be no insluation between the rooms and you could hear the person in the next room as if they were standing right beside you. It's hard to sleep when you have someone coughing all night long in the next room..it was dissapointing.
December 11, 2012
Rated 5.0 out of 5.0 by Michael59 All was great.
Fit right into my business schedule regarding location and breakfast
December 10, 2012
Rated 4.0 out of 5.0 by Rudy71 Loved the room
I loved the convenience of the handicap room, and the hotel was neat and clean.
However, I was not happy about my truck being broken into. Found out that is common in that area, so I was surprised there was no security presence.
December 7, 2012
Rated 5.0 out of 5.0 by Lee64 Once again!
The Holiday Inn at Willowbrook continues to provide me excellent service and value for money. I have and will continue to recommend this hotel to my work colleagues.
December 6, 2012
Rated 2.0 out of 5.0 by Lee629 Facility morphing into Holiday Inn Express
This once grand facility has lost it's luster due to a major company in the area relocating, and volume of bookings has dropped dramatically. The 'flagship' banner of Holiday Inn value and amenities no long exists, but room rates are still being charged. Occupancy seemed very low during my three day stay. Limited staff was accommodating. Our bathroom lacked a back of door hook, aerator on the faucet, and had a whobbly toilet. These three items were immediately fixed the day of complaint, but staff should have noted it in advance. A request for a handicap toilet room was made. I was shown a handicap room, but it did not have a handicap height toilet. The ice machine on the first floor did not work. This is not 'flagship' quality. I chose to not eat at the hotel due to low activity. I used Priority Club Member points to pay for the room. I would have a problem paying the quoted nightly rate. I've stayed in Holiday Inn Expresses that were far superior in total satisfaction.
November 28, 2012
Rated 2.0 out of 5.0 by Valvtravler Uncomfortable stay
The continental breakfast was inferior in variety and quality to any I have had at other Holiday Inns. In addition, they charge for the breakfast. The morning I checked out there was no hot water, not a good way to start your day.
The person who checked me out that morning was apologetic and promised additional priority points for the inconvenience. I haven't checked to see if I got the points.. But I would have rather faced a long day of meetings after having a hot shower..
November 22, 2012
Rated 5.0 out of 5.0 by GRS69 Prestonwood-Willowbrook
Whether it is a month or a several months, the people that work at this hotel remember me as if we had just seen each other yesterday. It is that person to person level, compared to other places I've stayed in that make me come back to this area. The receptionist knows what part of the hotel is the one I like, and makes the check in and check out process a lot smoother.
Besides this being close to work, it has room service both for breakfast and dinner, making this my leisure home away from home. I have not used the gym much as the equipment I usually use is not there, however the hotel does work with a local Fitness 19, which when in need of a real work out I can use at the courtesy of the Hotel. All hotels have their quirks here and there, but overall every chance I get to stay in that part of town, this is where I usually go.
November 20, 2012
Rated 5.0 out of 5.0 by Walleworld Easy comfort
Secure gating is a plus, knowing Houston. Every time I stay, it feels like home. Bar hours could stay open longer on weekends, but nonetheless it is a great part of any hotel. I just like the proximity from a few restaurants and shopping center. Clean, clean, clean!
November 19, 2012
Rated 5.0 out of 5.0 by Normie Great Respite
Houston Northwest Willowbrook Holiday Inn is an excellent spot to stop for the night or an extended stay. The hotel is conveniently located to many restaurants, and just a quick hop on the tollway to Houston night life. And, because the hotel is up to the high Holiday Inn standards, you can be assured of a safe, spotless environment. The bed was snuggly comfortable, the room immaculately clean, and the price in line with other hotels of this quality. The manager was most helpful in making sure that we had everything we needed, including cancelling a room for us which we no longer needed, and seeing that the couple traveling with us was located on the same floor as were we. The staff that we met in the hallways and on the grounds were courteous and professional. All in all, an excellent experience.
November 3, 2012
Rated 5.0 out of 5.0 by Cheryl02 Very helpful staff! Great experience.
We stayed here during a softball tournament. Our team had to be at the fields by 7 a.m. Henry (I think that's his name) made arrangements for our team to be able to eat breakfast at 6 so our girls would be well fueled! Breakfast was delicious.
Likewise, he made an exception for the pool closing so our girls could take advantage of the whirlpool when we got in at 10:30 that night.
He went above and beyond the call for pleasing the customers.
The hotel itself was very comfortable and clean. Parking lot has a gate so you can feel secure in Houston.
Will definitely stay again!
November 2, 2012
Rated 4.0 out of 5.0 by 123gyspyD Gypsy Daly havin' a Whaley!!.
Very pleasant hotel that offers good standards for little money.
Had a few laughs and made new friends every night in the bar.
Stayed 9 nights and had not one thing to complain about - just nice things to say.
October 27, 2012
Rated 5.0 out of 5.0 by Brad96 service
great place to stay. I stay here several times each month.
October 14, 2012
Rated 5.0 out of 5.0 by big12 Very professional yet personable
Food service excellent .... buffet always more than satisfactory.
September 27, 2012