Rated 4.1 out of 5 by 165
Rated 5.0 out of 5.0 by HurricaneCJ Comfortable pillows and bed; courteous/friendly staff
Except for the problem with the card key to get into the gated parking area and the charge of $10 at breakfast so my grand-kids could eat, even though I was not going to eat, we had a nice stay.
July 21, 2015
Rated 5.0 out of 5.0 by Nel46 Very nice room and Great service by staff.
My sister and I stayed here for one night and were very impressed and grateful for the service by the staff. We were unfamiliar with the area and had to call the hotel front desk to get directions to the hotel. "Jonathan" gave us excellent directions that led us right to the hotel in a matter of minutes. Damaris got us checked in very quickly.
We found our room to be quite nice and comfortable. the amenities and cleanliness met our expectations. The beds were especially comfortable.The breakfast buffet was great,--so many choices. Good value!
We had just a few minor complaints with the hotel. One was the lack of an ice machine on our 3rd floor. We had to go back to the lobby and another staff member promptly got us our ice. Another minor complaint was the noise of the AC in the room. Other than those 2 minor complaints, we were very pleased with our room.
The staff, escpecially Damaris, was very helpful. We came to Spring for a funeral and asked if we could come back to the hotel after the service to change into more comfortable traveling clothes to return home. Damaris told us, "Of course, no problem." So we did return and used the lobby restroom to change as we had checked out of our rooms earlier in the morning.
We know we will be returning to Spring later this year and we hope to stay at this Holiday Inn--Willowbrook.
July 17, 2015
Rated 5.0 out of 5.0 by 32ballmom great hotel
great stay - excellent temperature of room - would have liked to had use of another laundry facility as there were many baseball families in this hotel and we all had games scheduled at different times.
July 17, 2015