Rated 5.0 out of 5.0 by flashsam Great friendly hotel
I broke my ankle 2 months ago and was still in plaster and unable to put any weight on my left leg so was using crutches/wheelchair.
I called the hotel a few weeks before I stayed to explain my situation and that I didn't want to take a disable room (they only have 2) from a 'real' disabled person and is there anything they could do. They immediately said that they would give me a slightly larger room which is nearer to the lifts.
When we got there we found that they'd upgraded us to an executive room which was massive and had really good views of the marina.
We ate in the hotel restaurant on the Friday night and the person who showed us to our table made sure that we were on a table near the back of the room where no-one could accidentally knock my leg. He also gave me an extra chair to put it up on and went away to get a cushion for my leg as well.
The food was very good (burger) although it is a bit pricy in comparison to the many restaurants nearby which for people without broken ankles are only a few minutes walk away.
Through the whole of my stay the staff were very helpful and pleasant and understanding of my limited movement.
I would recommend this hotel to anyone staying in the area and it also offers free parking which quite a lot of the Hull hotels do not.
April 9, 2013
Rated 4.0 out of 5.0 by TezzaB22 Hull Marina
Great location, really enjoyed our stay, staff very friendly.
April 7, 2013
Rated 4.0 out of 5.0 by dtcvine comfy room, spacious with lovely views over Marina
a family get together combined with a competition made better by the fact all rooms were together with no foot fall outside rooms made for a great quiet stay....
we upgraded with the lure of 'help yourself to complimentary chocolates' ,,,disappointed with 1 small bar of dairy milk in each room. also nice robes for use but again 1 per room not particularly useful for family stay or 2 people.
hotel has great situation for town and visiting the Deep.
overall very enjoyabale stay. would use again.
Children were not allowed to use the gym facilities, despite being athletes and using them regularly at home.They were disappointed at that. Also swimming pool was crowded when we visited , not hotels fault but a shame we couldn't make full use of hotel facilities
April 5, 2013
Rated 4.0 out of 5.0 by macca123 holiday inn hull
good clean hotel, central to hull over loking marina
helpful freindly staff
April 2, 2013
Rated 5.0 out of 5.0 by Turbopuss The Staff make every visit special !
2 nights in an an Executive room overlooking the Marina. The staff in this place are so warm and welcoming, they are happy to go out of their way to help you...Breakfast was a delight for our 3 kids...loads of Dippy Eggs, Soldiers and Porridge left them happy and full ! The Swimming Pool was warm, and the attendant was happy, helpfull and a credit to the hotel. The location is perfect for exploring this beautiful and historic city, and a visit to the Deep is a must do. My 4 year old left his ipad somewhere in the hotel, but some very kind person picked it up and handed it to reception who put it in the safe until we could collect. Eating breakfast on a sunny morning we could have been in Nice, or Cannes, the views of the Marina are superb....do not hesitate to visit this hotel for a true Northern welcome !
April 2, 2013
Rated 5.0 out of 5.0 by AJonno Reception tip top
You will always be welcomed and well looked after by the reception staff and the breakfast staff in Hull marina hotel.
February 27, 2013
Rated 5.0 out of 5.0 by Yorkshire1 Comfortable and Relaxed Atmosphere.
Stayed on two occasions for bed and breakfast. Marina view rooms are great and very comfortable. Staff are proffesional through and through and seem genuinely concerned about your enjoyment during your stay.
Pay the extra over other local hotels - it's worth every penny for the comfort, convenience and a grand breakfast.
February 27, 2013
Rated 4.0 out of 5.0 by Jerventus Half Term at Hull
Great location, very helpful staff. As a gold member we were ungraded to 2 of the best rooms in the hotel. AMAZING.
Breakfast was varied, hot and tasty. Bar a little pricey but expected. Would of liked to have known half of pool (Small) closed 4-6 for swimming lessons. However overall, excellent stay and would recommend very highly.
February 26, 2013
Rated 3.0 out of 5.0 by shellshockers Bedroom
The last twice I have stayed at this hotel I have requested a sofa bed for my teenage son who is quite tall for his age.
The last time we were given a camp bed which squeeked everytime he moved and was not comfortable at all and our last stay I requested a sofa bed and telephone a week before hand to make sure we had a sofa bed and yet again this time we were given a sofa with what can only be described as apull out box with a mattress in which was too short and not comfortable.
We are going back to this hotel in May only because it is close to the venue we are attending and hopefull third time lucky we will get our sofa bed.
Hotel staff are very helpfull and polite but 3rd person bed needs to be addressed.
February 16, 2013
Rated 4.0 out of 5.0 by Terryj Lovely location, shame about drawbacks
Excellent location close to centre, no need for car! Lovely, friendly staff. Huge room with double balcony overlooking marina, slightly dated but not tatty, all facilities perfectly acceptable to a middle aged couple! Only drawbacks rather firm bed, and proximity to main road meant traffic disturbed sleep after 0600.
February 14, 2013
Rated 1.0 out of 5.0 by JackPlatinum Tired decor and expensive
Poor value for money, decor needs redoing, sink cracked, traffic noisy, no signage to car park, staff unfriendly and the food was mediocre!!
Need I say more? A typical Holiday Inn!
February 4, 2013
Rated 5.0 out of 5.0 by Johnboymk2 Hotel welcome
From the time i booked in to the Hotel to the time i checked out i was made to feel welcome.My visit to Hull was for work but thanks to Holiday inn i was able to mix work with pleasure.My work in Hull was finished,but i look forward to my next visit to a Holiday Inn.
February 2, 2013
Rated 4.0 out of 5.0 by iggi1 Requirements & Expectations Fully Met
Easy surface parking, swift welcoming and friendly check-in, fair sized well equipped room overlooking the marina.
Ate dinner in the restaurant, quality good, ample portion size, wine overpriced, all in all though a pleasant experience in a nice room overlooking the marina. Service was very friendly, attentive and professional.
Location is excellent for the marina, The Deep, City Centre and old town area.
Hull has a nice art gallery, good museums, a selection of character real ale type pubs in the old town, and is good for a short break.
January 25, 2013
Rated 5.0 out of 5.0 by Comical53 A Winters Tale.
There could not have been a more welcoming, warm and relaxing place for a snowy winters night in Hull.
Having signed in late that afternoon and eaten in the bar prior to the Halle concert in Hull City Hall, the concert itself was even more inspirational knowing we had only to walk round the corner to the Holiday Inn through the blizzard still blowing late in the evening.
Friendly and pleasant staff, clean,neat and warm room, good food and efficient service with the swimming pool a real extra bonus made for a very pleasant experience.
January 25, 2013
Rated 2.0 out of 5.0 by Alanclarke123 Dated hotel and charge s for wifi connection
Hotel is dated - needs revamp. Also internet access should be free not £15 extra - it is free at other Holiday Inn Hotels.
January 19, 2013
Rated 5.0 out of 5.0 by davyp first class staff
It is the first time we have used holiday inn and we were very impressed with the pleasant and first class staff,
use again without a doubt.
January 16, 2013
Rated 5.0 out of 5.0 by Dave1948 Great Family Holiday Break
Holiday Inn Hull Marina is a long term favourite with me and my wider family. It provides us with the opportunity for us all to be together in a city of our younger years. The Marina Hotel has a fantastic location but what really makes the place special for us is the high quality of the staff service. In every department, the staff are 100% customer orientated and deal with any requests in a flexible, friendly and efficient manner. The hotel is comfortable and breakfast is a real treat to start the day.
We'll be back of course.
January 12, 2013
Rated 3.0 out of 5.0 by LeicesterVinny Great location thin walls
Location is great, but walls are thin so can hear noise and converstions from next door. Heating and cooling system a bit fiddly and noisy.
January 9, 2013
Rated 4.0 out of 5.0 by PR1961 Comfortable bed and great breakfast
Room was clean and comfortable. Overlooking the marina.
Breakfast was buffett style with various options. Staff were friendly and helpfull.
January 8, 2013
Rated 4.0 out of 5.0 Good location and great staff
We went to hull to take our young son to the deep for the first time.
The hotel is an ideal location for this and is in easy walking distance of shops and restaurants
The staff are all very friendly especially with our young son. Breakfast and food is the restaurant was very good
Rooms are good but could do with some touch ups here and there.
We will definitely stay here again
January 4, 2013
Rated 2.0 out of 5.0 by ekstrom poor quality accomodation and misleading information
I stayed here on a weekend break with my wife, the staff are very helpfull and friendly, the location couldnt be better easy to access, great setting against the boats of the marina and easy to access the shops and the old town, but thats where the good bits stop, our rooom 231 was very poor, the extractor fan did not work, so if you had a shower the mirror steamed up and you couldnt see to get ready, shave, apply make up etc, no matter how many times you wiped the mirror, the heated towel rail did not work so your morning shower was with damp soggy towels from the night before, the room was cold because the window didnt close properly, took me 15 minutes messing to get it to shut so we didnt have a huge draft coming through the gap, reception staff asked if we wanted a table in the restaurant for dinner we booked 19.30, we went to the restaurant only to find it closed ? to a disco and party, ? no one told us ? reception eventually directed us to a meeting room where some tables had been placed and we ate in there !!! my wife was really dissapointed and upset as the restaurant overlooks the marina..... no one told us that the restaurant was closed, if we had known we would have eaten out, on check out ,no one asked if we had had a pleasant stay, or even explained why reception led us to believe we would eat in the restaurant when it was closed
December 10, 2012
Rated 1.0 out of 5.0 by Yidman 50% improvement
I would like to say that the food in the restaurant has improved considerably.Menu is better presentation is better even restaurant itself seems better.Two gentlemen who attended us were so considerable to alll our needs we were embarrassed all round superb stay
November 16, 2012
Rated 5.0 out of 5.0 by MHH1iom Staff with a smile
One thing that impressed me was the personal level of staff interst in their clients and know how to deliver customer satisfaction and recognise priority members. All my pre registration requests were met and from the time of check in to check out all member of staff excelled in making my stay was more than welcome
Thanks as this is what hospitality is all about .
October 24, 2012
Rated 5.0 out of 5.0 by Spencer1 Excellent service and facilities
We stayed due to my closest friend having her Wedding here and the whole experience from start to finish was brilliant. the Staff couldn't have been more helpful and efficient and Tom who was in charge was an absolute legend. Thank you for a wonderful experience, memorable!
October 18, 2012