Rated 4.1 out of 5 by 142
Rated 5.0 out of 5.0 by Rowing Brilliant stay
This review is a thank, you to all the staff on duty during our stay from a cheery welcome we had when we arrived to the great meal we had. A great place to stay
August 18, 2013
Rated 5.0 out of 5.0 by JEDM Excellent!!
I attended a wedding for the weekend with my husband and two children aged 9 and 4 and stayed in the hotel for 2 nights. I honestly cant recommend it high enough for weddings and where the staff are concerned. The staff exceeded their customer service. As the daughter of the bride, I was asked by my mum to decorate the wedding breakfast room. I spent most of the morning with two members of staff in particular - Mark (Operations Manager) and Callum (Wedding Co-Ordinator). I cant praise these guys enough honestly. The attention to detail they had to ensure my mums day went above and beyond her expectations was acceptional. Their commitment, enthusiasm and professionalim was second to none. They were there all day over seeing the running of the day, they were approachable and always there if anyone needed them. The wedding food was amazing, very high quality and overall very high standards of service. The weekend was fantastic. If i had to be negative about any of it- the bar prices for soft and alcoholic drinks was ridiculously expensive. We would of eaten and drank more in the hotel instead of going down the road to the local pub if the prices were more reasonable. Aside of the negative the high quality service of all the staff far outweighed it. Excellent service!!!!
August 5, 2013
Rated 4.0 out of 5.0 by EC2013 Good Customer Service always adds value
I stay here quite often and I am always very pleased with the service I receive from the staff. The Receptionists are very wlecoming, chatty and remember you if you stay regularly. The rooms are comfortable, well maintained and clean. I also usually enjoy dining in the restaurant, however, on this occasion, I was disappointed as it took 45 minutes for my meal to be served. I complained to the waiter and he spoke to the Head Waitress, who was very apologetic and arranged for a discount on my meal, without me asking, which I always think is good service. If you can accept that the service has been sub-standard in comparison to the norm, apologise, and offer a gesture of goodwill, then 9 times out of 10, the customer's faith is restored. I will continue to stay at the property because of the people who work there and I don't think there is any compliment higher than that.
July 31, 2013
Rated 5.0 out of 5.0 My Experience
Well have your ever heard it where people ask how you are and you get that feeling that there not that fussed nor bothered well i didnt get that from staff no matter how busy they had time to chat i found all membrs of staff i delt with with to be kind and thoughtfull i didnt have any problems at all the food and service were second to none and the staff serving were so thoughtful nothing was a problem and the service on the food was always on time no waiting and time was given between meals no rushing the room was spot on and everything in its place, so thankyou to the catering staff the managers that were on duty even when they were rushed off there feet the service was still good thankyou
July 30, 2013
Rated 5.0 out of 5.0 by Kamleshp “Very pleasant experience”
I stayed at this hotel for few weeks, had a very warm welcome and great friendly service from the all the staff. Excellent service from the restaurant staff and food was also really nice.
July 22, 2013
Rated 4.0 out of 5.0 by Slinger455 Regular Guest
I am a regular guest at this hotel having stayed 53 nights so far this year. I have found the hotel to be of good quality, clean and comfortable. The reception staff are brilliant and never fail to greet me with a smile on their face and a query as to how my weekend has been - they are all a credit both to the hotel and to the 'brand'.
It is good to see that a long needed refurbishment is underway as the decor was starting to look a little 'tired'. I'm sure the disruption will be worth it when it is all finished.
The upgrade of TVs in the guest rooms has made all the difference to the available workspace on the desk although the blue LED clock display #which I still haven't worked how to turn off# is very bright. A minor thing but it does illuminate the room in the middle of the night.
One comment that I do have is that the menu hasn't changed in the last 12-months. As a regular guest I find this a little frustrating which is why I have only scored the food and beverage as 'Average'. However, I have been assured that this is due to be rectified at the end of this month.
Overall, the hotel is comfortable, clean and the staff are all very friendly.
July 17, 2013
Rated 4.0 out of 5.0 by mick7 hotel rooms
Hotel was clean rooms very good ,fine location and facilities excellent.
July 15, 2013
Rated 4.0 out of 5.0 by Duckling Peterborough
The hotel was excellent. Staff very friendly and helpful.
Breakfast very very good!
Pool was very nice on Saturday morning.
Only drawback was the lack of Sky Sports to watch the rugby on Saturday morning. So we had to go find a Pub!
July 12, 2013
Rated 4.0 out of 5.0 xmas sample night
staff excellent food very good 2013 xmas party night will be great
June 22, 2013
Rated 5.0 out of 5.0 by Superstar54 My upgrade
I have stayed here on business previously. I chose elsewhere because I was not happy. I was unable to stay at my usual choice so went back as it was only one night and convenient for work.
To my surprise I was given an upgrade to an executive room. This room was what I would expect as standard but very nice.
As always on previous occasions the staff were professional whilst friendly.
I would now stay again and see if the standard rooms are improved. Otherwise return to my first choice.
June 18, 2013
Rated 4.0 out of 5.0 by buskingshark great facilities
Only stayed for 1 night while visiting relatives nearby but used the leisure pool twice which was excellent apart from the 5 blokes hogging the jacuzzi. Very comfy room and good breakfast with helpful friendly staff.
May 31, 2013
Rated 5.0 out of 5.0 by air10 SuperKing size bed and very quiet.
Super satisfied with our stay. Bedroom was as requested.....very quiet.
Restaurant and food very good.
Will definitely stay here when in the area again.
May 29, 2013
Rated 4.0 out of 5.0 by NeilWF Recent Stay May 2013
I stay at this hotel regularly when down in Peterborough. Staff are always friendly and its great you can use the pool / gym.
The only downside to the hotel is the prices of food / beverages in the bar / restaurant,
May 21, 2013
Rated 4.0 out of 5.0 everything ok except the evening meal
As we were meeting friends from the coach party we decided to
eat the buffet as they had no choice There was not much choice
and the main meal was dried up. Labels on the food would have
helped. The plaice gourgons were overprices fish fingers!
The people in front of us had 2 sweets each leaving us with
only 2 choices. A good buffet has someone to watch over it
and resupply as necessary
May 19, 2013
Rated 1.0 out of 5.0 by lacemaker56 If you want comfort and decent food stay somewhere else
When we arrived with 2 large cases we couldn't even get through the main entrance doors as a wedding was having their photos taken right outside the doors and I mean right outside them. We had to stand and wait until they had finished before we could go in and then we practically ran over the brides train. What a stupid place for management to allow a wedding to have photos taken here. Not a good first impression. The front desk was no better, the receptionist spoke so quickly that I could hardly understand what she was saying, I was so tired after a long drive that I couldn't be bothered to question her. What I did pick up on though was that even though I had booked on the website for dinner bed and breakfast there had been no mention of the fact that dinner was only to be for a certain amount of money so if you ordered over your allotted amount you would have to pay the difference, which I was not aware of so that came as a shock. The room was ok, the bed being 2 singles tied together making a good sized double. The pillows are synthetic and rock hard and extremely uncomfortable, it wasn't until the next day that I noticed the tiny writing on the back of a label stating ring reception to change them. You should have at least half of them soft on the bed and if that was the case your soft ones are just as rock hard. Not a good nights sleep. The food at dinner was awful. I had the creamy tarragon chicken, creamy being the operative word it was just swimming in single cream with large bits of green something which didn't taste of tarragon, in fact the whole dish was tasteless and bland. At breakfast we were shown to a table when a couple came with their breakfast from the buffet to our table which they said was theirs. After informing the waitress we were shown to a table next to where the dirty pots tray was sat and I also had to point out on what looked like dog muck on the floor next to our table. It was removed at once but put me right off my breakfast and if I wasn't hungry I would have left there and then. There had been no mention of the pool and gym when we arrived either, where it was situated and what facilities were there. i.e. were there lockers, do we take our own towel or were they provided, could we have walked there in the supplied room dressing gown (incidently there was only one in the exec. room and there was 2 of us) or was it in a separate building outside. There was no explanation folder etc regarding facilities in the hotel room either, nor on the rooms TV menu. All in all I would not and will not recommend this hotel to anyone.
May 18, 2013
Rated 4.0 out of 5.0 by wkbglobal The more I stay the better I like
I booked in as I was visiting the Passport Office at 8am. The location was perfect and the drive to the passport office around 10 minutes and signposted.
On arrival at the hotel, everything was waiting, given room key and upgrade and the young lady was very welcoming and efficient. The room was good except for being a bit close to the road so there was some noise intrusion but I was so tired it didn't bother me. It lacked space to move around only because the bed was so big - a family of 4 could sleep in it! If you are staying longer I would ask for a room with more space for comfort - otherwise you will spend your time on the bed or in the bar - can be a good or bad thing!
Food in the bar was good, beer ok, breakfast was brilliant.
Staff were really first class.
I didn't use the facilities so cannot comment.
This is the 2nd Holiday Inn I have stayed with in the UK. Both have been brilliant for staff and food. A little more bedroom space would be welcome.
May 17, 2013
Rated 4.0 out of 5.0 by Moandeve NEEDS A BIT OF RE-VAMPING!
At check in,I was not greeted as being a Priority Club member. No refreshments were offered for being a Priority Club member. When I checked out and mentioned this,I was told that they don't offer such deals for Priority Club members. At other Holiday Inns I've stayed at,I'm greeted as a member,supplied with free bottled water or chocolate bars/treats or even free car parking(Lincoln). I think that the staff need some education regarding Priority Club.
I also think that the manager could have been more pleasant.
May 11, 2013
Rated 1.0 out of 5.0 by Devon11 Disappointed
We have previously stayed at quite a few Holiday Inns and generally been pleased with the overall experience but this Holiday Inn was extremely disappointing.
Firstly, I thought that I had booked a double room and was booked into a twin room - when I asked about this at reception, I was told in an offhand manner that I had booked standard room and basically should have read the small print as this meant that the room of my choice couldn't be guaranteed.
Obviously my mistake when booking but the receptionist could have been more pleasant and I will NEVER make a Holiday Inn booking again using the standard room preference. Other customers beware of this clause as you may also be disappointed - fortunately we were only staying for one night.
Generally staff were unhelpful and not interested in their customers. At breakfast, the food had been standing for ages, bread was not replenished and staff stood around chatting instead of clearing plates from tables. One couple actually moved their own plates to another table and we didn't have anything cleared at all - the restaurant was not busy at the time.
We will not be returning and will be cautious about the Holiday Inn Brand in the future.
May 11, 2013
Rated 5.0 out of 5.0 by mike26 Great service
I stay here a lot for business and am always looked after.
May 2, 2013
Rated 4.0 out of 5.0 by adwal BEST HOTEL STAY IN PETERBOROUGH FOR BUSSINESS
Stayed at the hotel on working trip. The room interior is good, soft furnishing, decor and good customer service, A well recommended oasis of ambience for work and relaxation in the East of England.
April 19, 2013
Rated 5.0 out of 5.0 by rovingronnie Excellent staff and facilities
We were familiar with the location of the hotel having previously lived in the area and we were returning to visit friends. We wanted a place to relax with a pool and although the pool is small it was never crowded.
This hotel ticked all the boxes in relation to the room, leisure facilities and bar, where we ate both evenings. The staff were fantastic - friendly without being overly familiar and were perceptive to the required amount of help or contact. Without exception, all the staff seemed happy and confident in their roles.
There was a wide age range of guests but a good atmosphere throughout making it a very relaxing weekend.
April 19, 2013
Rated 4.0 out of 5.0 by QROPS Very happy staff
Only stayed one night, warm and very efficient welcome on arrival and chatty staff in the restaurant all very keen to help and make the stay enjoyable
April 9, 2013
Rated 5.0 out of 5.0 by MH88 Comfortable room
I stayed at the Holiday Inn Peterborough West using points collected on my reward card. The room was spacious and clean, the staff welcoming and polite. I would stay here again and recommend the hotel to friends and colleagues.
March 31, 2013
Rated 2.0 out of 5.0 by MDA764 If you like sport on the TV - forget it
First impression was good, friendly and efficient check in so started well. I was also told I was upgraded to an Executive Room so was looking forward to seeing what extras I might get.
I got there, opened the door and from what I saw it was pretty standard, was it the fact that I got two packs of biscuits that made it an upgrade?
I did a bit of work and then went down to the bar to watch Barcalona versus Milan in the Champions League (not exactly a small game). Ordered a beer and then saw that the TV was on BBC News 24, I asked whether it was possible to turn over as no-one was watching the TV (I asked the other guests in the vicinity).
"Not sure we can do that", "what channel is it on as we don't have Sky" (what!!!!!), but thankfully it is on ITV. 5 minutes after kick off and me asking 3 times it was eventually switched over. To my horror no reception so off I walked to the pub down the road to have my dinner and a couple more drinks (lost revenue Holiday Inn)!
Interestingly I also noticed about 10 other people from the hotel in the pub as well (all eating and drinking and watching the football)! BASIC HOSPITALITY GONE WRONG HOLIDAY INN!
March 20, 2013
Rated 5.0 out of 5.0 by yorkshireguy31 great place all round
Stayed for a night and wished it was longer. Booked into a suite which was a great size and so clean. The food was excellent and decent value for money.
Woke up saturday morning after a great nights sleep and used the gym for a swim and sauna
March 17, 2013
Rated 5.0 out of 5.0 by chilock first time experience
this was my first experience at a Holiday Inn i was very impressed with service. And the comfort ,food,acomodationwas exelent would go again ,highly recomended
March 2, 2013
Rated 4.0 out of 5.0 by WestMidlandsTravel Nice modern hotel
Really nice modern hotel. On the downside was the £20 charge for 48 hours wi-fi, I pay less for a months access at home! The lack of recognition for being a priority reward platinum member was also very disappointing. I'm beginning to doubt the reasons for being loyal if all I get is points! Beware of the beer as well, I wasn't the only guest to send a pint back. Very tangy off tasting.
February 28, 2013
Rated 5.0 out of 5.0 by alex23 clean quiet and pleasant
very good value and nice but small pool - kids really liked it - family rooms good value - and staff very helpful
breakfast was varied and good quality
bit of a wait for hot items
staff helpful and polite
recommend it without reservation
February 8, 2013
Rated 4.0 out of 5.0 by Jeff56 Friendly service
Warm welcome received. Bar staff very helpful and friendly.
Good food. Easy to find.
January 26, 2013
Rated 4.0 out of 5.0 by andyjrb Beyond the call
Forgot my contact lens solution. A member of restaurant staff went home and returned with some of hers!
January 22, 2013