Rated 3.0 out of 5.0 by RLH1 Suite needs updating
We stayed at this facility for the convenience it offers to everything in Huntington. The hotel staff is friendly and accommodating. The lobby and surrounding areas are nice. Then you get to the room. Well, the title says it all. The room needs updating. The pullout sofa bed was horrible. My son ended up sleeping on top of the couch instead of using the mattress. The couch itself is sagging in on one end and is also very uncomfortable. The bed is old and dated and should be replaced. Also, this was the second Holiday Inn that we stayed in on this trip and the pillows at both were the same (very uncomfortable). We have decided, whenever possible, we will bring our pillows from home. We would stay here again, however we hope they will be updating the furnishings soon.
May 19, 2013
Rated 3.0 out of 5.0 by SavMike31 I bad situation made the entire stay average..
I was in Huntington, WV for my daughters Masters Graduation. I not only chose to stay at this hotel because it was right across the street from the arena where the graduation was being held, but also based on previous stays at other Holiday Inn Express'. When I arrived in the room I was happy and excited. I went to turn the A/C down a bit because it was cold. As soon as I lifted the panel the entire A/C unit housing came off. I called the front desk to inform them of this. I was told someone would be there shortly. The maintenance man came pretty quick and attempted to fix the housing on the A/C. He then told me that he would have to check with the other maintenance person and see if this was one of the rooms that had been worked on. He then said that he or someone would be back to take care of this. They did not. I stayed there for three days and had to deal with this issue. I felt like I was not important enough to even say sorry we cannot fix it or sorry we are not going to do anything about it. And I would hate to think that it had anything to do with the color of my skin. What should have been a very happy and exciting time was diminished to an average stay at what was to be a classy hotel. Very disappointed!!!!
May 17, 2013
Rated 4.0 out of 5.0 by Keithm111 Two night stay
Stayed at the Holiday Inn for two nights to attend our daughter's graduation from Marshall University. The hotel was very conveniently located across from the arena where graduation was held. Room was nice, although the description of "suite" was stretched somewhat. Had very little interaction with the staff except for check in. Did not eat at the restaurant because I like to leave my own tips and do not frequent establishments that automatically add gratuities. Overall a nice visit and would stay there again.
May 16, 2013
Rated 5.0 out of 5.0 by DrCarol Friendly staff-good value
I have been staying at Holiday Inn @ Huntington-Civic Arena for 7 years now. Originally for business, now for convenience when enroute North. The location is convenient to get to, convenient to local shopping, dining, theater and events.
The rooms are clean, comfortable beds,
nice showers, discounted breakfasts for members and decent exercise facilities. The staff have been superb; one snowy day an employee came out and cleaned my car off! I will continue to make this one of my preferred places.
May 11, 2013
Rated 3.0 out of 5.0 by ronjohn Adequate
Rooms are OK, don't have high expectations. Restaurant has improved but still lacks in sincere customer service.
BIGGEST ISSUE: Priority Club does not provide points for CLC rates. I am always looking for alternatives.
May 6, 2013
Rated 5.0 out of 5.0 by PaJmP Needing Rest
After leaving Norfolk,VA, we were heading home to IL. We decided to west first going through West Virginia on I-64. What a beautiful drive!!!!! We called ahead to reserve a Holiday Inn or Holiday Inn Express near Huntington. We chose the Huntington-Civic Arena and were pleased by the room and the other amenities that the hotel offered. Thank you for a wonderful stay.
Your guest experience ratings only allowed me to check overall experience. Should check into this..
May 6, 2013
Rated 5.0 out of 5.0 by TAReese Huntington's Best
Really enjoyed our stay. Great staff and very clean rooms. West Virginia hospitality at it's best. Thanks for a great stay!
May 3, 2013
Rated 3.0 out of 5.0 by saneeker Comfortable bed and poor front desk service.
Hand operating front door. Not appropriate for handicapped or senior citizens. When we arrived, our first contact at the register desk had little knowledge of procedures needed for a priority club member. I had made a reservation with a $10.00 upcharge to include breakfast. We had to ask about breakfast. He said our breakfast was included because of the priority club membertoship. But we paid $10.00 extra on line to get breakfast. So be it. I received a parking tag to place on the dash. Next I unloaded the car onto a cart, which I had to park away from the entrance because the drop-off area was roped off. My wife took the cart to the room. I went back out to park the car. I circled the parking lot twice with no success on finding a parking space. So I returned to the front desk and was rudely given a red tag that give me permission to park in the adjoining parking lot. I inquired, (I was quite upset at this time) to find out why I didn't receive the parking instructions or the parking pass when I registered. I was told rudely that I should have read the sign explaining the parking situation posted ( not in view at the registering desk) No extra outlets in the room for my CPAP machine. No waste basket in the bathroom and tissue holder empty. No recommendation from us.
April 30, 2013