Rated 3.9 out of 5 by 79
Rated 5.0 out of 5.0 by mandabrrr Birthday Experience
I had a great experience with my stay at this hotel. I was attending a concert next door for my 21st birthday and brought along a few friends that were also going. After the concert, I had a few more friends stop by so we could have a night on the town. I had no big problems with the room. It was tidy, roomy, and overall what I was looking for. The only things that weren't exactly perfect were better lighting in the bathroom (which isn't a big issue, just wanted to look my best), the jacuzzi tub needed a DEEP clean (mostly the jets, but was plenty clean to use), and the price was a little higher than normal (but that was due to the concert). The location was just PERFECT with shopping, food, and night life with in a close walking distance. I couldn't have asked for a better birthday night! I definitely recommend this hotel and may use it again in the future!
December 6, 2013
Rated 3.0 out of 5.0 by nkyrosen Nice Folks - Room needed maintenance
I stayed in room 316. The toilet was loose to the loor, the toilet lid was too wide for the bowl, clearly the wrong size; therefore you had to remove it to sit down on the toilet. The fixtures coming from the toilet to the wall were rusted and there was a rust drip spot on the floor. Looked very sub standard.
Buffet good but staff overworked.
I did go to the buffett, I had to wait to be seated. here was a single waitress who was running/working here tail off. The other woman just walked from the kitchen and would stand at the counter then walked back in the kitchen. She appeared to not do any work to me while numerous customers waited. Was disappointed in her lack of "diving in" to help. The lazy lady's attitude seems to need an adjustment. Again, the waitress was really hustling and it was easy to see she could have used
Last, I did provide this feedback to the Holiday Inn Customer Service and got the automated response of "We will contact you in 48 hours." I have never been contacted.
I did stay in a different room on my last visit and it was much better. the poor morning buffet folks are still understaffed and have to run their credit cards at the front desk. It takes way too long to check. Don't be in a hurry in the morning and plan to eat there. It ain't happening.
December 2, 2013
Rated 3.0 out of 5.0 by PirateDude Heating
My room, #100, was very hot when I checked in. I found out that although the window unit had various temperatures, the only temperature you actually got was very hot. I ended up putting on the AC in the winter to try and maintain 70 degrees. This too didn't work and it got too cold. On Friday morning, the restaurant was packed, but there was one female employee who was cashier, waitress, hostess plus anything else that needed doing. They were at least 2 staff people shy of adequate. The check in clerk was clueless about how to process a military discount and had to get help from an associate to get this in the computer. It was Thanksgiving weekend and the room was not serviced at all on Thursday or Friday.
December 2, 2013
Rated 5.0 out of 5.0 by Ellie56 FAMILY THANKSGIVING VACATION
My wife and family can't say enough positive about our stay at this hotel. We had 3 rooms reserved and they had our family on the same floor with 2 rooms adjoining. Our 2 grandchildren really enjoyed that. We also brought our 2 dogs along. This holiday Inn was a very pet friendly hotel. Had a chance to meet the hotel manager. He and all of his staff were very professional and people oriented. When we come back to Huntington, we will stay at the Holiday Inn. Thanks again for a wonderful stay.
December 2, 2013
Rated 5.0 out of 5.0 by slb5166 Great place to stay!
We were in Huntington to attend a concert. The hotel is located right between the arena and Pullman Square. Perfect location, lots of great eating within walking distance. Room was clean and comfortable. The only hiccup in the visit was breakfast in the morning. Apparently there was a private event and several staff had called in leaving basically two people working where 6 normally do. The gentleman who seemed to be in charge apologized profusely for the wait and the shortcomings of the breakfast and service. He offered us half off the cost if the breakfast. He was very accommodating.
November 27, 2013
Rated 3.0 out of 5.0 by 1234567890123456789012345 Could have done better.
The staff could have done better. They were very slow on checking in, didn't bother to tell me that they were done checking me in, or where the elevators where. The fire alarm went off at around midnight due to what I believe was drunks in the hallway smoking, because their rooms were smoke free. No appolgies or anything on checkout.
November 27, 2013
Rated 3.0 out of 5.0 by Donna254 Breakfast area and room maintenance need attention but I slept well
We stayed only one night at this Holiday Inn and it is our second visit to the hotel. I chose it because of the downtown location. Our room was clean and the bed comfortable. Our bathroom and entry door had to be slammed to get them to close. They definitely need adjusted. I was so uncomfortable closing the doors because I was afraid I was disturbing the other guests. Also there was a whole in the wall by our tub. All of these issues should have been noticed and reported by the housekeeping staff. I reported these issues to the front desk as we were checking out.
Both times we have stayed here our service has not been good in the breakfast area. We sat down and I had to ask for coffee, glasses and silverware. I was told they were washing the glasses. The employee working in this area was cleaning off and setting up empty tables and didn't even acknowledge we were there. We could easily be seen. The food choices are just ok and our friends who have stayed here had the same comments on the breakfast choices. I wasn't given the option of ordering off the menu.
The location is what makes this property attractive to us but we also stay at another location ( not a Hoilday Inn) not immediately downtown.
November 20, 2013
Rated 5.0 out of 5.0 by runningdoctor wonderful hotel and great hospitality
We arrived early in the afternoon and our room was still available even though the hotel was fully booked. The room was comfortable and quiet offering a good night's sleep. The staff seemed friendly whether at the front desk or on the elevator. All our needs were well met!
November 13, 2013