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Rated 4.1 out of 5 by 191 reviewers.
Rated 3.0 out of 5.0 by I bad situation made the entire stay average.. I was in Huntington, WV for my daughters Masters Graduation. I not only chose to stay at this hotel because it was right across the street from the arena where the graduation was being held, but also based on previous stays at other Holiday Inn Express'. When I arrived in the room I was happy and excited. I went to turn the A/C down a bit because it was cold. As soon as I lifted the panel the entire A/C unit housing came off. I called the front desk to inform them of this. I was told someone would be there shortly. The maintenance man came pretty quick and attempted to fix the housing on the A/C. He then told me that he would have to check with the other maintenance person and see if this was one of the rooms that had been worked on. He then said that he or someone would be back to take care of this. They did not. I stayed there for three days and had to deal with this issue. I felt like I was not important enough to even say sorry we cannot fix it or sorry we are not going to do anything about it. And I would hate to think that it had anything to do with the color of my skin. What should have been a very happy and exciting time was diminished to an average stay at what was to be a classy hotel. Very disappointed!!!! May 17, 2013
Rated 4.0 out of 5.0 by Two night stay Stayed at the Holiday Inn for two nights to attend our daughter's graduation from Marshall University. The hotel was very conveniently located across from the arena where graduation was held. Room was nice, although the description of "suite" was stretched somewhat. Had very little interaction with the staff except for check in. Did not eat at the restaurant because I like to leave my own tips and do not frequent establishments that automatically add gratuities. Overall a nice visit and would stay there again. May 16, 2013
Rated 5.0 out of 5.0 by Friendly staff-good value I have been staying at Holiday Inn @ Huntington-Civic Arena for 7 years now. Originally for business, now for convenience when enroute North. The location is convenient to get to, convenient to local shopping, dining, theater and events. The rooms are clean, comfortable beds, nice showers, discounted breakfasts for members and decent exercise facilities. The staff have been superb; one snowy day an employee came out and cleaned my car off! I will continue to make this one of my preferred places. May 11, 2013
Rated 3.0 out of 5.0 by Adequate Rooms are OK, don't have high expectations. Restaurant has improved but still lacks in sincere customer service. BIGGEST ISSUE: Priority Club does not provide points for CLC rates. I am always looking for alternatives. May 6, 2013
Rated 5.0 out of 5.0 by Needing Rest After leaving Norfolk,VA, we were heading home to IL. We decided to west first going through West Virginia on I-64. What a beautiful drive!!!!! We called ahead to reserve a Holiday Inn or Holiday Inn Express near Huntington. We chose the Huntington-Civic Arena and were pleased by the room and the other amenities that the hotel offered. Thank you for a wonderful stay. Your guest experience ratings only allowed me to check overall experience. Should check into this.. May 6, 2013
Rated 5.0 out of 5.0 by Huntington's Best Really enjoyed our stay. Great staff and very clean rooms. West Virginia hospitality at it's best. Thanks for a great stay! May 3, 2013
Rated 3.0 out of 5.0 by Comfortable bed and poor front desk service. Hand operating front door. Not appropriate for handicapped or senior citizens. When we arrived, our first contact at the register desk had little knowledge of procedures needed for a priority club member. I had made a reservation with a $10.00 upcharge to include breakfast. We had to ask about breakfast. He said our breakfast was included because of the priority club membertoship. But we paid $10.00 extra on line to get breakfast. So be it. I received a parking tag to place on the dash. Next I unloaded the car onto a cart, which I had to park away from the entrance because the drop-off area was roped off. My wife took the cart to the room. I went back out to park the car. I circled the parking lot twice with no success on finding a parking space. So I returned to the front desk and was rudely given a red tag that give me permission to park in the adjoining parking lot. I inquired, (I was quite upset at this time) to find out why I didn't receive the parking instructions or the parking pass when I registered. I was told rudely that I should have read the sign explaining the parking situation posted ( not in view at the registering desk) No extra outlets in the room for my CPAP machine. No waste basket in the bathroom and tissue holder empty. No recommendation from us. April 30, 2013
Rated 5.0 out of 5.0 by Great place right in the heart of the city Great place to stay, close to most everything you could need or want to do. Hallways were a little loud late in the evening, but nothing to complain about. April 23, 2013
Rated 5.0 out of 5.0 by Clean, inviting room Yes, our room was clean and inviting. The bathroom spotless. The restaurant was adequate and the staff were extremely attentive and helpful.The Cashier/Hostess, Crystal was most accomodating with my special requests. In the room, the bed was clean and comfortable. New pillows would be most welcome. My husbands only comment was about the "closet"---was it intentionally designed for dwarfs?! April 14, 2013
Rated 4.0 out of 5.0 by Clean room and friendly employees. Very nice room,had dinner and saw a movie.Went out the front door and everything was right there.Only one complaint!!!! They forgot to send someone to pick me up at the airport...Plane landed at 8:15 and they didn't get there until 9:15...Very upset over that!! April 13, 2013
Rated 4.0 out of 5.0 by Convenient to the Arena was the best part. Hello, My friend and I stayed recently when we were attending a concert next door at the arena. The staff was very friendly and accommodating. I'm not a picky person, but I could not help but notice there was a thick layer of dust on the furniture where the TV stood. Also, there was some kind of weird, white, splatter-like stains all around the dust cover of the kind sized bed, (yuck). It kind of made me wonder just how clean the room actually was if there were obvious signs of filth all about. Probably will not stay there again, even though it is very convenient to walk across the road to the venue for concerts and such. April 12, 2013
Rated 5.0 out of 5.0 by Great room The room was very nice and comfortable. Great experience. April 10, 2013
Rated 4.0 out of 5.0 by One of the 2 best hotels for Huntington The hotel gets the job done. It doesn't contain many frills, but they do make a modest effort to equip it with a complete weightlifting set. Unfortunately, many of the devices are old and a couple are missing parts. But for the most part, it gets the job done. The front desk staff has been terrific throughout all of my stays. I'm very thankful for the level of service they provided me. Though the structure of the hotel is old, the rooms are still equipped with clean, modest furnishings. The north-facing rooms on the 4th and 5th floors provide a very pleasant view of the Ohio River, which is relaxing to look at while doing work when barges are seen navigating up and down it. The 2 negatives I'd say exist about the hotel are ones that exist at many: very poor wifi with connection speeds slower than the 4G that the city offers, and an HDTV with no HD content on it (plus, HBO sometimes is available, but usually is not). The hotel's major plus is that it lies right next to a newer shopping/entertainment area in Huntington. Food choices within a 3-minute walk are plenty, as is a movie theater and the river park itself. It's definitely worth a shot if you don't expect many frills to go along with your stay. April 2, 2013
Rated 3.0 out of 5.0 by Great staff - Poor technology and engineering After being a guest at this hotel each month for many years, it seems that management cannot secure the services of reliable vendors for Internet or TV connectivity. Let alone the fact that this hotel has one of the worst phone system I have seen in years. When you cannot watch HBO or have a reliable and fast Internet access, and the only answer the friendly staff can give is "we know, but there is nothing we can do until we can change vendor", one might wonder if the management of this hotel has the ability to control its vendors or negotiate proper contracts with performance guarantees. Being a CEO for a major corporation, I can tell you that it would not take months for me to get rid of a poor contractor for breach of contract. That being said, you owe it to your staff's efforts to keep your guest as happy as they can be. You should also make an effort for the quality of breakfast food. It is inconsistent and often misses the essential fresh fruit and other healthy food one might want to enjoy March 26, 2013
Rated 3.0 out of 5.0 by Food Service Marginal Chose to eat dinner at restaurant. I was the only guest. Steak ordered well done came out rare. Half the desserts listed on the menu were not available. Thanks goodness there are plenty of really good restaurants within walking distance. March 11, 2013
Rated 4.0 out of 5.0 by good location good location within walking distance to food and civic center March 7, 2013
Rated 3.0 out of 5.0 by Very convenient to Civic Arena - terrible restaurant All-in-all the stay was average/good. Staff was nice. Room was fine - although the carpeting needs to be replaced, it was buckling. Lots of noise can be heard from the hallyway. The restaurant was TERRIBLE...that is unless you find cold or luke warm food a positive experience. The first morning we did the buffet - nothing to brag about - actually very comparable to the comp. buffets of other hotels. Did I mention the food was barely warm? Server never came back to check on us for coffee or ANYTHING. Second morning I ordered from the menu - and I still had food that was not done to order (eggs WAY over done) and it was NOT hot (sausage must have come off the luke warm buffet server!)! Again, the server didn't come back to check on how the food was -or if I needed anything else! Although the server was pleasant when he was there! The 3rd morning I walked to Bob Evans! If you want convenience to the Civic Arena - then I suggest you stay there....but eat at one of the MANY good restaurants within walking distance! February 10, 2013
Rated 5.0 out of 5.0 by Wonderful service I only spent one night at this hotel, but the staff made my stay very comfortable and enjoyable. I was told about the rewards program as soon as I checked in. The staff even helped me on the phone when I couldn't find the hotel. Overall experience was great! January 19, 2013
Rated 5.0 out of 5.0 by Excellent Hotel This hotel is clean, comfortable, has excellent friendly staff and a great location!! January 17, 2013
Rated 5.0 out of 5.0 by Huntington Holiday Inn Civic Arena When we booked our room on New Year's Eve with the 800 number and we were given the wrong information as far as the difference between a Junior Suite and Executive Suite. We booked the Junior Suite and when we arrived I was disappointed in the difference in what the 800 operator had told me and what the suite really was. I spoke with the manager and explained what I was told on the telephone by the 800 operator. The manager up graded us to the Executive Suite at the price of the Junior Suite plus a discount. The manager and staff was wonderful. I plan to stay again and highly recommended this property. January 7, 2013
Rated 3.0 out of 5.0 by Needs remodeling, especially bathrooms We travel to Huntington at least twice per year for Marshall events and to visit family. We have stayed in this Holiday Inn since it opened. We've noticed that the bathrooms are getting really old, bathtubs are disgusting, and the lighting in the bathrooms is really insufficient. The furniture seems old, as does the carpet, and the TV picture isn't great. It might be time to renovate in order to keep us coming back. The staff is friendly, and the rate is fine if we book before Marshall football games are announced and the rates go up. January 5, 2013
Rated 3.0 out of 5.0 by Worn but functional This hotel is conveniently located, but is well past its prime. Furniture in the room was old and in bad shape. The hotel had run out of facial tissues when I was there in December 2012, which may be indicative of attention to detail. On the plus side, the staff is friendly, the hotel has a very decent exercise area, the breakfast buffet is okay, and it is an easy walk to many area eateries. In addition, the cost is very reasonable. I would recommend the hotel to others, but only with the caveat that the hotel needs a major renovation before anyone could give it an excellent rating. December 18, 2012
Rated 5.0 out of 5.0 by Convience I enjoyed staying at this Holiday Inn. It was recently updated. Everything was clean and modern. It is located in downtown Huntington, WV and close to my favorite spaghetti restaurant. The staff was friendly and helpful and I would stay here again. I highly recommend this location. December 5, 2012
Rated 1.0 out of 5.0 by Poor Customer Service, Incorrect Billing I recently stayed at this hotel when in town for a wedding. I had to call to make the reservation with the wedding, which was for one night. I was not informed at the time that this was not possible with the wedding, so my reservation was somehow changed to two nights and I was charged for not showing up for the first day. When I checked in, the individuals at the front desk corrected the problem and recredited my credit card. But then someone else put the charge back on my card. When I checked out, the woman at the front desk could not help me, so I was told to call and ask for a specific individual. I called this individual, who said she would get back to me, and as of writing this review two days later she still has not returned my call regarding the issue with the charge. I will not stay at this hotel again, and would not recommend it. November 29, 2012
Rated 4.0 out of 5.0 by worth the stay would stay there again and will when I am back in the area November 26, 2012
Rated 5.0 out of 5.0 Excellent Hotel This hotel is right in downtown Huntington. It is only a few blocks from the Marshall University Campus, football stadium, and basketball arena. Plenty of good places to eat as Pullman Square is right around the corner. Pullman Square is a quaint little shopping/dining area with places like an UNO Chicago grille and Coldstone Creamery. Hotel staff was very courteous. I usually get a state rate when I stay at Holiday Inn's and Holiday Inn Expresses when I travel for the state and I could not get the rate when I booked the reservation. I explained this at check-in and Roger at the front desk, gave me a better rate than when I originally booked the room. Nice Pool and weight room. I don't use treadmills, etc as I just run through town when I travel. The only thing I didn't like about this hotel, and Holiday Inn's in general, is that there is no complimentary breakfast. It is a bit pricey for a not-so-great buffet. However, they will make you a custom omelet which is a plus. November 22, 2012
Rated 2.0 out of 5.0 by Inflexible Check Out Chose to stay at this hotel while in Huntington to run in the Marshall University Marathon on 11/11/12 because of its close proximity to the school. Reservations were made in July and a confirmation call made in September requesting a late check out, instead of the usual 11:00 am. At that time, I was promised a late check out of 1:45 pm and was told after 2:00 pm, the 1/2 day rate would apply. When I arrived in Huntington, the Holiday Inn staff would not honor the late check out request nor would they allow me to pay a prorated amount for additional time. The lame excuse they gave was "because of the marathon" they needed the room. Considering everyone who was involved in the marathon was already in place by that time, I believe it was just a ploy to have folks pay for an additional night. With a 4-hour average marathon time and a flight leaving that evening, I had no choice but to check out at 6:00 a.m. on my way to the start. With the exception of my Holiday Inn experience, I truly enjoyed my marathon weekend. I would never recommend this hotel to anyone participating in the Marshall University Marathon. November 20, 2012
Rated 2.0 out of 5.0 by Need updating and poor breakfast This hotel needs a refresh and the breakfast is far from Holiday Inn standards. November 14, 2012
Rated 4.0 out of 5.0 by Much improved We have stayed at this hotel several times over the last three years. This was to be our last stay there if it had not improved. We were very pleased that it has improved in every way. It is cleaner, fresher and the staff was nicer and much more attentive than when we had been there before. Definitely a good value for the location. November 7, 2012
Rated 2.0 out of 5.0 by Hotel Stay Aug. to Oct. I found the Cleanliness of the Hotel severely poor. The Carpets in the rooms and hallway were found to be dirty, and stained, the corners and along the walls looked never cleaned. There was Constantly a wet floor sign in the elevator. My grand daughter has visited and walking around the room with just socks with in minutes the sock were black. When I first arrived my sheets had not been changed for several weeks until I requested them to be changed. I know this because of a stain that was on the bottom sheet. October 25, 2012
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