Rated 4.2 out of 5 by 383
Rated 2.0 out of 5.0 by Dr. MBD Nice hotel; poor service and sad value for momey
I generally think Holiday Inn is great value for money and have come to expect the standard level of service. This location, however, was my worst experience to date at a Holiday Inn; and I've stayed at a few...
First, free breakfast was not included with the rate, which was higher than usual. Second, the reception staff didn't really seem to care that much about customer service/satisfaction. In particular, (this is #3), there was a scheduled water shut down from 11pm to 5am during my stay and the hotel knew this when I made the booking, but didn't bother to tell me. On top of that, there was NO = ZERO compensation for this inconvenience. I don't usually complain, but come on! Given that I work late, these hours without running water were a big inconvenience. #4 the Internet at this place was no good. It only worked well late at night or early morning. Finally, when we were checking out, the checkout person charged me $20 extra per night compared to the rate we booked the hotel at. If my friend hadn't noticed, I would have ended up paying for a better room, but only received the cheap room + no free breakfast + no water during my peak work hours. Ugh.
October 5, 2015
Rated 4.0 out of 5.0 by SHAGG GOOD LOCATION FRIENDLY STAFF
HOTEL STAFF WAS VERY WELCOMING. BREAKFAST MONEY WAS A GOOD VALUE AND LOTS OF CHOICES. LIKE THAT I HAD MY OWN COFFEE POT AT BREAKFAST AND THEY PROVIDED ME WITH A TO GO CUP WITHOUT ME ASKING.
October 3, 2015
Rated 5.0 out of 5.0 by R521 good clean room and friendly service
I would recommend highly this motel for Bushiness or vacation. i had a very good experience with the staff and all were friendly and helpful
September 30, 2015