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Rated 4.2 out of 5 by 111 reviewers.
Rated 1.0 out of 5.0 by Worst IHG yet At check in there was one staff member, four people trying to check in and three phone calls on hold!!! This was not the staff members fault and she did a pleasant checkin. The hotel seems to make its money from bus tours and there were several groups of them there. The property is in need of an update, rooms and corridors are dark and dingy and bathrooms small. June 19, 2014
Rated 3.0 out of 5.0 by Overall OK The hotel itself was ok. I do not recommend the " upgrade" for breakfast. There are other options locally that you get more bang for your buck at. The pool and bar are nice and room was clean and roomy. Staff was excellent. It was just the breakfast that wasn't worth the money. June 11, 2014
Rated 5.0 out of 5.0 by Great location- close to attractions and Ferry I had a great experience at the Cape Cod Hyannis Holiday Inn. The King Suite had a loft and upstairs sun-deck. The room was clean and the service was great. June 10, 2014
Rated 5.0 out of 5.0 by Great Mid-week experience and relaxation! We spent a great deal of time looking at other facilities in the Hyannis area and decided to come back to the Holiday Inn where we had stayed once before about a year ago. It was a few dollars more, but it was well worth it. Location was perfect and some of the best restaurants are right on the same street. No, you don't get a free breakfast, but "Friendlies" is right across the street and they are always good for Breakfast. We spent three days on the Cape and looked at other hotels while we were there. We decided that we had made the right choice. Holiday Inn and the IHG Rewards Club do pay off in the long run. If you are bringing your family, We totally recommend this facility. We wouldn't bring our children anywhere else after seeing what else is out there. June 9, 2014
Rated 5.0 out of 5.0 by Mr. Dicker Over all a good place to stay and the staff is very good June 9, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service I felt as I was being welcomed home, when entering into the lobby every time. The front desk team was friendly and engaging. June 9, 2014
Rated 5.0 out of 5.0 by Loved the bed and the pillows We really enjoyed our stay and the entire staff was so pleasant and helpful. The housekeepers were just great and went out of their way to help us when we needed something. Such as toilet paper and extra towels. The servers in the dining room were awesome. The young man that waited on us made my day because he was concerned about the amount of food that I would be eating. He went out of his way to be sure that he was serving me in the right dish and it was the right portion. Thank you all for your kindness, you have no idea how much this meant to me. June 4, 2014
Rated 4.0 out of 5.0 by Comfortable and clean Overall this was a nice hotel. Expensive for what you got but still a nice place to stay if you can afford it. May 31, 2014
Rated 5.0 out of 5.0 by AWESOME *One of the best places to stay on Cape Cod. Pretty centrally located, good amenities, friendly staff. The best part was the hotels beds, so comfy! I would recommend this holiday in to everyone & I wish all Holiday Inn's took as much care into their hotel as this one does. May 29, 2014
Rated 5.0 out of 5.0 by well situated I have had to put food & beverage as average and there isn't an n/a to exclude it, we didn't have breakfast in hotel as felt that it was overpriced for what you got. Other than that, the hotel itself was very nice, staff at desk very helpful. I would say if you have a problem with stairs then make sure you have a room on the first floor as we couldn't locate any elevator. Also I felt that the hotel was very impersonal as you access side doors to various stair cases as opposed to walking through, convenient I know but reduces interaction with people. A/C unit in room best & quietest we've had in the month we've been staying in hotels. May 23, 2014
Rated 5.0 out of 5.0 by Dining Rhoda and Mike recently stayed at this hotel. We liked our very comfortable room. We had four great meals in the Breakfast Room. But we had the best time with two waitresses, Jackie and her sister Margaret. They were very accommodating and put up with the antics of our many family members, staying there for a wedding. Thanks ladies for all the laughs and say hi to the other Rhoda for me!!! May 22, 2014
Rated 5.0 out of 5.0 by Very nice accomodations and a reasonable price I was very pleased with the stay. The room I had was the nicest one of the IHG hotels I have stayed at. I appreciated the upgrade for being a platinum member. The pool area was awesome but the hours need to be extended for daytime use. The work out room was nice as well. The restaurant and people in it were nice. The staff was courteous and very informative. The woman even gave me some restaurant flyers of a few places when I told her what kind of place I was looking for. I would defiantly stay here again. May 4, 2014
Rated 5.0 out of 5.0 by Loft I was upgraded to a loft suite which was outstanding. It had a luxury tub, skylight with natural lighting, and a comfortable balcony. The accomodations were very modernized. I enjoyed my visit immensely, and it was a great value. May 4, 2014
Rated 4.0 out of 5.0 by Comfy place to stay Been here many time...comfy. Staff is friendly and helpful. Would recommend. Would like a small fridge in rooms. May 3, 2014
Rated 4.0 out of 5.0 by Very clean room and hotel Hotel was clean and beds very comfortable but the down side is your paying more and there was no continental breakfast you have to pay for expensive breakfast (one person 12.00) . I check out 5 other hotels and found at least $30.00 cheaper with a hot breakfast. Almost all Holiday Inn's I stay at includes a hot free breakfast. April 19, 2014
Rated 4.0 out of 5.0 by Good property I checked in late at night and was upgraded to a loft suite. Wish I had a longer stay and my significant other with me so that I could have taken advantage of the great hot tub upstairs. The room was great and I would recommend it. The only hiccup I experienced was not being offered the usual Platinum amenity on check in. When I asked I was given a small bottle of water as opposed to bonus points which I requested and would have preferred but was told they were not offered. I thought this was standard and was a little surprised but it also could have been that the night shift staff were not aware. They were very friendly and helpful otherwise, even offering to unlock the fitness center for my use whenever I wanted. April 7, 2014
Rated 5.0 out of 5.0 by Great attention to detail Everything was fantastic. In particular I was impressed with the life-guards on duty Friday and Saturday night 3/14 & 15 Even thought there were a number of different groups in the pool and surrounding areas they kept a great handle on everything with out being overbearing. That really made it a weekend we will remember fondly for a long time! Thank You! March 19, 2014
Rated 4.0 out of 5.0 by Nice Suite The only downfall for my experience was being out all day and coming back to the room to fine hundreds of tiny ants on the carpet/stairs upstairs in the loft to our suite. The person at the front desk when told about it upon checkout said ya they were bad and he had them in his office as well. Not too comforting when the manager or assistant manager has the same problem in his office. Time maybe to treat the hotel monthly with an insect control company? March 19, 2014
Rated 4.0 out of 5.0 by too many unsupervised kids i went with my wife to relax and use the pool , but there was a hockey team or two of young kids , 10 y o , i think. the kids were playing hockey in the hall way. the parents were standing in the hall way drinking beer and talking , but not paying attention to the kids. unsupervised kids were running up and down stairs that were located just outside my door. the kids were talking and laughing loudly all day long . a man in one of the rooms near our room invited some of the kids to his room to play video games . when the parents and the coach heard about this they went to confront him at his room . there was alot of yelling and screaming and swearing as the man would not open his door. the police showed up and arrested him , i assume as i did not go out in the hall to witness the commotion . the pool was unusable as there were too many kids in it at all times . i seems the parents thought the hotel was more like a house than a place where others might be staying .i heard a staff member one time tell parents that kids couldn't play hockey in the hall , but that was the only time i heard anyone say anything about keeping kids under control. March 17, 2014
Rated 5.0 out of 5.0 by Clean, comfortable, friendly and very accommodating! My daughter and I had a girls week-end away and our hotel was absolutely fantastic. From the moment we checked into the lobby until the time we checked out, everything was perfect. The staff was extremely friendly, accommodating and made you feel special to be there. Our room was very clean and very spacious. We shopped during the day and relaxed by the pool and jacuzzi at night. I highly recommend this hotel to stay at. We'll definitely be back! March 12, 2014
Rated 4.0 out of 5.0 by Rooms Rooms are always clean and beds are always comfortable. March 8, 2014
Rated 5.0 out of 5.0 by love it I stay here 2-3 times a year and LOVE it. the people are professional, friendly and helpful, the property is updated and clean and quiet. Overall an excellent experience and it is handy to shops etc. March 8, 2014
Rated 3.0 out of 5.0 by rooms too small Room set-up was WAY too small. We couldn't move around (even the rooms with King beds were ridiculously small). It's as though you tried to cram in as many rooms as possible. If you took out about 4 rooms per floor/wing you could gain a comfortable amount for the other rooms. No adjoining rooms for families larger than 4 with small children, so parents/adults have to rent 2 rooms and seperate the family. Roll away beds are not allowed, then you should have a pull-out couch. I have 4 children under the age of 10. Food was fair at breakfast, although not a lot of choices especially for the children. Told check-in was at 3pm, our room was not ready until 4:45, without any complimentary service. Found dirty rag on floor when we got to our room and our friends found a hair in there bed on the first night they checked in. February 27, 2014
Rated 5.0 out of 5.0 by Clean & well stocked room This was my second stay at this hotel. The staff are very attentive & professional. The pool/ jacuzzi were very nice & I particularly appreciated the warm pool temperature. I stayed in a loft room which was an exceptional value. February 12, 2014
Rated 5.0 out of 5.0 by Great Christmas Getaway We came to the hotel for 3 nights over Christmas week and found the hotel to be a great deal. We were two couples with two young children each. The kids loved the pool time and the in suite Jacuzzi was a great after pool experience. During our stay, we has some issue in our room with the heating system, but management was very good at compensating us for the inconvenience. I strongly recommend this hotel for location, cleanliness and staff friendliness. January 6, 2014
Rated 5.0 out of 5.0 by Lovely room. We had a loft suite with a patio and 2 bathrooms. Perfect for 3 women. The bar and bar staff need some help with their service. December 20, 2013
Rated 5.0 out of 5.0 by Great stay! Jen, the manager and Novi, her little helper! They greeted me with large smiles. Made me feel welcomed and respected thu out the entire reservation process. One of the best experiences I have had thus far from all my stays at a Holiday In . Both recommended an excellent resturant for my wife and I to enjoy. Had a great time. The room was excellent and all my needs were met. Great service. December 18, 2013
Rated 5.0 out of 5.0 by Great stay!! After traveling all day from DC to attend my daughter's ice skating competition I was thrilled to get to a comfortable bed. And that is EXACTLY what I found!!! From the from desk to the Bar to the cleaning staff you're a top notch hotel! Better or worse I travel often and have stayed at many hotels and you rank among the best! Stephanie was an AMZING host at the bar and put up with our silliness with great resolve. I would recommend this property for single groups or families!!! Thanks for an AWESOME stay! December 18, 2013
Rated 5.0 out of 5.0 by Wonderful Stay Everything seemed to be fresh and clean. The décor was up to date and in keeping with this level of property. The beds were very comfortable, and offered two different types of pillow firmness. The breakfast buffet in the morning was tasty, and an excellent value. We thoroughly enjoyed our stay! December 17, 2013
Rated 5.0 out of 5.0 by Lori at The Front desk was very friendly and helpful after storm. I booked two rooms for two nights and we were delayed due to a Snow storm heading in our direction. Lori at the front desk said,"Don't worry about the reservations, just have a safe trip when the storm clears". The room key didn't work and the maintenance man came right away and corrected the problem. The rooms were clean, warm, the TV was great with many channels to watch. Had a great Cheeseburger in the lounge at a reasonable price and a friendly Bartender to serve it. Very Happy Camper! December 16, 2013
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