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Rated 4.1 out of 5 by 198 reviewers.
Rated 4.0 out of 5.0 by not a great stay We did not learn the hot tub drain was broken until after 10PM. No one on staff to fix it, and no other room with tub and fireplace. When I told front desk at check out, she thanked me for telling her. No offer of "breakfast on us", for paying for a broken hot tub on a special day. Or she did not understand a drain that does not work on a hot tub means it will not hold water very long. November 10, 2014
Rated 5.0 out of 5.0 by Consistent Quality I stay at the Holiday Inn in Hyannis once a year for business. The quality of the accommodations and the service provided by all staff members is always very high. The guest room is always clean and comfortable, and the staff is welcoming and friendly. Even staff members that you happened to see in the hallways were welcoming. I would recommend this hotel to anyone who appreciates a worry-free hotel experience. November 10, 2014
Rated 5.0 out of 5.0 by Very Friendly It was a joy staying here from the time we arrived to the time we left. Great location with good restaurants within walking distance. The room was exceptionally clean and fresh. When coming back to the area this is where I will stay for sure November 6, 2014
Rated 5.0 out of 5.0 by Great half way house A whistle stop tour of the cape. Late season wonderful weather. Great staff at reception. Very friendly and helpful. Great location to use as a base to visit the cape. Didn't get chance to eat in with so much to offer locally. November 4, 2014
Rated 4.0 out of 5.0 by great service and location Comfortable rooms, pool and fitness,great service and location November 1, 2014
Rated 5.0 out of 5.0 by Great service The lady on the front was very helpful, gave us so many hints of places to visit and the best parking. Great service. November 1, 2014
Rated 2.0 out of 5.0 by Great staff, not best sleep comfort Found the hotel convenient and easy access for a spontaneous stop over. Kim, on the front desk, was amazingly friendly and helpful with local information. Just sorry the room issues spoiled the experience. November 1, 2014
Rated 4.0 out of 5.0 by Great place The service is wonderful. Staff is helpful. The room had the best bed I have ever slept in. There was a jacuzzi tub that I loved October 31, 2014
Rated 4.0 out of 5.0 by Nice, comfortable place. Friendly service. Stayed here for a long weekend. Overall the hotel was very nice, the staff was helpful and friendly, and the room was clean. Only 2 areas that I didn't care for was that the toilet was very low to the ground. Very hard to deal with because of bad knees. Also, the mattress was very soft. My husband liked that but I wished it had been firmer. Overall though, I would recommend it to friends and family. October 30, 2014
Rated 5.0 out of 5.0 by Fantastic food and great service! Our family had an amazing stay at the Holiday Inn Hyannis. The master suite with staircase thrilled my 9, 10, and 11 year olds - they even used the in-suite jacuzzi! The food was fantastic - we had dinner and breakfast, and the waitress gave us extra banana-bread to take home with us - the BEST banana-bread I've ever tasted! Comfy pillows, relaxing pool and hot tub, and just a wonderful experience all-around! I highly recommend this hotel - and my entire family cannot wait to go back! October 29, 2014
Rated 5.0 out of 5.0 by Vacation Convenient location. Food was very good. Staff was very friendly. October 24, 2014
Rated 5.0 out of 5.0 by Fall colors The staff and property were excellent! We would stay at the same property in the future. October 23, 2014
Rated 4.0 out of 5.0 by One of the better hotels in the area The upside; rooms are clean, modern, and everything works. The staff is courteous and friendly. Excellent breakfast in the hotel, a very nice pool and hot tub to enjoy, good selection of cable TV channels, and reliable wireless internet. The downside; pool hours are geared to business travelers only, the toilets in the room are small and very low to the ground, no soap dish or holder anywhere in the bathroom, and only one slow elevator in the hotel. October 22, 2014
Rated 2.0 out of 5.0 by room cleanliness and set up as noted i have an issue with the room set up and it not being clean and my problem with response of front desk clerk when i informed him of this. October 22, 2014
Rated 4.0 out of 5.0 by Nice Visit Hotel staff were outstanding. Courteous, friendly, and helpful. October 21, 2014
Rated 2.0 out of 5.0 by Poor service, outdate rooms... will look for better option next time The hotel needs some improvements in staff and rooms... the rooms are outdated and the carpets are pretty gross... old tub/Jacuzzi in upper level room... some of the staff dealt with were not very helpful... would look for another option in this area next time. October 19, 2014
Rated 4.0 out of 5.0 by Beds The Beds and pillows were extremely comfortable.We really enjoyed location for what we wanted to do. Staff was extremely friendly and helpful.Once we arrived.I showed them my rewards card.They took it from there.Explaining all the sights to see in cape cod.One of the staff gave all the tips she could possibly think of. Would stay there again and recommend it definitely. October 17, 2014
Rated 4.0 out of 5.0 by comfortable rooms Nice clean comfy rooms. Large pool area. Dinner at lounge was good. October 15, 2014
Rated 5.0 out of 5.0 by A very enjoyable and relaxing stay - excellent room Everything was truly outstanding. During our usual stays at Holiday Inn Express, El Dorado Hills, California, we always have an outstanding experience and the same is true for our vacation stay at Holiday Inn, Cape Cod - Hyannis, Massachusetts during our east coast vacation. The only difference is at El Dorado Hills a gratis breakfast meal is included ... while there is a meal charge at Hyannis. The charge is reasonable and fair. October 10, 2014
Rated 4.0 out of 5.0 by Holiday Inn Hyannis Sep 2014 A nice stay with very pleasant caring staff and reasonably good internet and convenient to local stores and vacation spots. October 8, 2014
Rated 3.0 out of 5.0 by Pleasant stay I have stayed here before and it suites my needs well when I am in the area. the updated Bathrooms are clean and well kept. The bar service is good and friendly. October 8, 2014
Rated 3.0 out of 5.0 by an everage service for a higher price Everything in the hotel was quite ordinary, except very inappropriately restricted pool hours (open at 5 pm) and some issue with the air conditioning. There was nothing special about the stay, and, I believe, the price should be adjusted accordingly (was a little pricy). Otherwise, the staff was friendly and responsive. October 5, 2014
Rated 5.0 out of 5.0 Great Location in Hyannis I enjoyed my stay at the Holiday Inn for a couple of reasons. Firstly the location was perfect. It was easy to access all the beautiful places in Cape Cod. I loved the room size and amenities. October 2, 2014
Rated 5.0 out of 5.0 by Belated anniversary stay I have stayed at this HI many times for business over the years. My youngest grandson stayed here with me a couple of years ago and he says that it's the best hotel that he's ever stayed in his whole life (so far)! My wife and I stayed here on Sept. 19th September 30, 2014
Rated 5.0 out of 5.0 by Very nice room - helpful staff We have stayed in Holiday Inns quite a lot over the past several years. This particular location was one of the nicest. Our room was quiet and comfortable. The staff was extremely helpful - even after checkout when we thought we left some items in our room. If staying in Hyannis, I would recommend this hotel. September 19, 2014
Rated 5.0 out of 5.0 by Comfortable bed I was a guest at your hotel for a wedding, but needed down time as well. I was provided the privacy I needed to rest. I had two nights uninterrupted slumber and plan on purchasing the same brand mattress when replacing my own. September 18, 2014
Rated 5.0 out of 5.0 by Last minute booking As always the Holiday Inn treated me great! My room was upgraded to a beautiful loft room with a spacious balcony. A to this hotel and staff! September 16, 2014
Rated 5.0 out of 5.0 Great Experience I didn't know what to expect staying along a main road, but the hotel could not have been better. Everyone on the staff was extremely nice and accommodating. The hotel was perfectly situated for me to get to all my business events with ease. Thanks for a great stay! September 15, 2014
Rated 1.0 out of 5.0 by Room condition poor Arrival experience was poor. Key card did not work and had to go back to the front desk several times. Had to change rooms 3 time during check in to get a room that had a working key card access. Front desk staff was less then helpful. The saving grace was a housekeeper that at least took the initiative to help and even called maintenance staff to open the door so that we could get our luggage out to transfer to the 3rd room that evening. Could not get into first room and second room smelled of cigarette smoke even though it was a non smoking room. Room was also really worn down. 3rd room we got into was slightly better condition. Overall, would not recommend this hotel. Worst Holiday Inn experience in my 8 years as an IHG member. September 12, 2014
Rated 5.0 out of 5.0 by surprisingly pleasant we stayed here for a quick overnight on Cape Cod and didnt want to go for a resort hotel, but a better value one with not being there for long.this property felt like a four star hotel with service that was above and beyond our expectations. the pool was lovely (but the hot tub a bit too hot for late summer!) and the gym had what we wanted. we enjoyed the breakfast buffet and the updated rooms and tasteful decor throughout the hotel. the beds and linens were very good as well as the temp. control and nice TV in the room. very convenient location in the center of the Cape and the shopping district, but convenient to access all towns to the east and west. very nice stay-thanks! September 9, 2014
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