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Rated 4.2 out of 5 by 137 reviewers.
Rated 3.0 out of 5.0 by July 2014 Stay The hotel is tired and could use some face lifting. The room first assigned to us had a plumbing problem, which we reported. The staff responded quickly and well. In the meantime, they honored our request to change rooms, which we did. August 11, 2014
Rated 4.0 out of 5.0 by Mostly Excellent Great people at front desk and bar and restaurant. The breakfast was your typical unhealthy buffet at a moderately expensive price. The indoor pool looked wonderful. August 11, 2014
Rated 4.0 out of 5.0 by HI - Hyannis, CC Hotel was very nice. We had a suite with an upstairs guest room (a mezzanine with a balcony). Room was great except for the inability to darken the upstairs - we were awakened every day by the sun rising. This could be fixed relatively easily and provide more privacy at the same time. Breakfast was good, staff were good although English was not great on occasion. Pool was great: kids loved it. August 11, 2014
Rated 4.0 out of 5.0 by Wonderful staff! The staff here went out of their way to make our stay a pleasant, comfortable one, and they succeeded very well. We will happily stay here again. August 8, 2014
Rated 4.0 out of 5.0 by very clean rooms Great location. Rooms are very clean, but a bit noisy. Could hear a baby crying and people talking. August 7, 2014
Rated 5.0 out of 5.0 by Great place to relax! We really enjoyed the pool area and patio for a relaxing time with the family. The service was very good and the rooms comfortable. We would definitely stay here again if we returned to this area. August 6, 2014
Rated 1.0 out of 5.0 by over charged I used my reward points made the reservation, however, the hotel charged my credit card for the stay after. August 5, 2014
Rated 5.0 out of 5.0 by EASY HOTEL EXPERIENCE Good location, overall good experience at this hotel. August 5, 2014
Rated 5.0 out of 5.0 by Vacation several days Room neat clean , main bed good, grandson enjoyed pullout couch upstairs and his own television and the deck was nice overlooking courtyard. Room always ready upon return from beach in the afternoon. I have stayed here for vacation the last four years. Did not use indoor pool , weather was great . We are popular on rainy days for all of friends kids to go to the pool. Would stay again , and I will . August 4, 2014
Rated 4.0 out of 5.0 Holiday Inn Comfortable stay - staff was friendly and responsive. August 3, 2014
Rated 3.0 out of 5.0 by Available when I needed them Rooms were available when I needed to book on short notice (4 days). The beds in both rooms are SOFT and room area is small. Upstairs outer rooms are nice, however when I was moved to room 309 - I did not like because: noise from people in the main hallway, window faced small court yard (no view or breeze) and the main hallway windows are perpendicular to the room, so anyone can look in at night, This is a very dark room with little outside light. July 31, 2014
Rated 2.0 out of 5.0 by A Holiday Inn ought to be better than this one Room was cramped; chairs placed near blowing air conditioner. Air conditioner didn't sense someone in the room and cut off serveral times. Room was overly humid -- carpet laced with moisture. Poor value for the money (nothwithstanding it's Cape high season). At least beds were comfortable, shower good and generous size. Bathroom clean. July 31, 2014
Rated 4.0 out of 5.0 by Cape Cod stay Very impressed with hotel. enjoyed everything about it , but a microwave in the room would have been nice. I have dietary issues and bring a lot of my own food and had to go across the hotel to warm food in the business center. Overall, very nice stay. Thank you July 30, 2014
Rated 5.0 out of 5.0 by A++++ experience I was very pleased with this hotel. So much so we decided to stay an extra day to enjoy the hotel. We were on an 18 day east coast road trip and this hotel was a pleasant surprise. We Re arranged our reservations so we could spend an extra day at this property do we could catch up on our rest. Everything from the beds to the staff was a Plus in my book. If ever in this area again I will stay at this property. July 29, 2014
Rated 5.0 out of 5.0 by Hoilday Inn Hyannis The Inn was clean and the staff very professional. Did not use their bars or restaurant, so I can't comment on them. However, our stay was very enjoyable. We stayed two nights in July of 2014, and found that the Inn was centrally located in Cape Cod making getting around extremely easy by using the Inn's area map. On a Scale of 1-10, I would rate this Inn a (9) nine. July 27, 2014
Rated 3.0 out of 5.0 by Decent hotel, horrible beds Not sure if it was just my room or the entire hotel, but i've never had such a soft and unsupportive bed at a hotel. I could barely sleep. July 23, 2014
Rated 3.0 out of 5.0 by Dinner was very good Dinner was very good. noise level on the ground floor was loud during the early am hours. July 21, 2014
Rated 4.0 out of 5.0 by our stay The room was a standard room. It was small but very clean. The bed was abit too soft to my liking. July 20, 2014
Rated 5.0 out of 5.0 by Wonderful Service We had an extraordinary experience in Hyannis partly due to the wonderful staff at the Holiday Inn. The front desk was more than willing to answer questions and direct us to areas in town, the rooms were clean, the pool and exercise room a draw, and the restaurant very comforting at the end of the day. The food was delicious, the drinks ready, and the service impeccable Thank you for helping to make our stay on the Cape a good one! July 15, 2014
Rated 2.0 out of 5.0 by Ground floor no more Sorry to say that the musty smell took away from the holiday July 14, 2014
Rated 1.0 out of 5.0 by Worst Hotel Ever I have been traveling throughout USA for work and pleasure, but this is the only hotel which does not have coffee in the lobby. The bed sheets were dirty and had stains . Later one of the bed shirts got wet and the replacement was that came was dirty, had to get it changed. Very disappointed, will not stay in holiday inn ever. Took pictures of the stains and will share it with friends and social media. July 14, 2014
Rated 5.0 out of 5.0 by Amazing stay ! Wonderful experience at the Holiday Inn, Hyannis over the 4th of July weekend. Highly recommend this hotel. Par excellence service. The staff to housekeeping to the manager on duty James were so accommodating & helpful. The breakfast was nice & hot. The pool & gym clean. The bar fully stocked with great drinks & food. Will definitely go back. July 9, 2014
Rated 5.0 out of 5.0 by Comfortable and very accomadating hotel staff. I loved this hotel. Everyone was so friendly and helpful. The front desk staff went out of their way to get us into a room early in the AM; beds were soooo comfortable; maids were friendly and provided plenty of towels. This hotel was a wonderful find! July 1, 2014
Rated 5.0 out of 5.0 by cozy bed and nice room stayed here on work trip for a week. staff very friendly and helpful. all of the holiday inns ive stayed at they will automatically upgrade me for my platinum elite status but that wasn't the case here. with all that it was a great expierience and good stay. keep it up holiday inn. July 1, 2014
Rated 5.0 out of 5.0 by Great Service Recent stay was overall a great experience. Friendly, helpful staff and rooms were excellent. Will definitely come back again. June 26, 2014
Rated 3.0 out of 5.0 by Room was nice My experience at this hotel was mixed. The room was very nice and had a comfortable bed and great pillows for a hotel. The front end service was very lacking however. I ordered two rooms online and would have expected the two to be together. They were not. They were some distance apart. When asking about that at the front desk they didn't seem to care about it and said it could not be done. My cousin and myself checked in at the same time and I told them to use my card for my room and his for his room. Both rooms ended up on my card. No big deal but he lost points. When I ordered the room online the week before I gave them my email address but never got the confirmation. I also called the morning we left home to make sure we had rooms and we did so I asked again for them to send an email confirmation but it never came. I think a little training is in order for the front end staff. One other slight problem was on of the cards did not open an outside door but worked on the room door. June 20, 2014
Rated 1.0 out of 5.0 by Worst IHG yet At check in there was one staff member, four people trying to check in and three phone calls on hold!!! This was not the staff members fault and she did a pleasant checkin. The hotel seems to make its money from bus tours and there were several groups of them there. The property is in need of an update, rooms and corridors are dark and dingy and bathrooms small. June 19, 2014
Rated 3.0 out of 5.0 by Overall OK The hotel itself was ok. I do not recommend the " upgrade" for breakfast. There are other options locally that you get more bang for your buck at. The pool and bar are nice and room was clean and roomy. Staff was excellent. It was just the breakfast that wasn't worth the money. June 11, 2014
Rated 5.0 out of 5.0 by Great location- close to attractions and Ferry I had a great experience at the Cape Cod Hyannis Holiday Inn. The King Suite had a loft and upstairs sun-deck. The room was clean and the service was great. June 10, 2014
Rated 5.0 out of 5.0 by Great Mid-week experience and relaxation! We spent a great deal of time looking at other facilities in the Hyannis area and decided to come back to the Holiday Inn where we had stayed once before about a year ago. It was a few dollars more, but it was well worth it. Location was perfect and some of the best restaurants are right on the same street. No, you don't get a free breakfast, but "Friendlies" is right across the street and they are always good for Breakfast. We spent three days on the Cape and looked at other hotels while we were there. We decided that we had made the right choice. Holiday Inn and the IHG Rewards Club do pay off in the long run. If you are bringing your family, We totally recommend this facility. We wouldn't bring our children anywhere else after seeing what else is out there. June 9, 2014
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