Rated 4.2 out of 5 by 240
Rated 3.0 out of 5.0 by CS50 Seems nice but had a tough night
I had not stayed at this hotel and was intrigued by the feel and look as it did not appear to be your typical hotel. Room was nice and a little different layout.
I was only there for a quick overnight for business in the area and arrived late evening and checked out early morning.
Bathroom was well done and clean.
Desk seemed a little low and flimsy.
Bed was comfortable. Heater was confusing as there was a thermostat on the wall that didn't seem to do anything. The fan on the heater/AC unit in the wall would cycle constantly, literally 2 minutes on and 5 minutes off, then back on for 2 minutes....etc...all night long. Didn't seem like a big deal until I realized I didn't sleep all night. I'm sure it was just this room issue. Sent an email via the website the next day informing them there may be an issue with the unit but received no response so not sure if it was checked.
Don't think it was a bad place but my experience was a struggle on this occasion.
March 31, 2015
Rated 5.0 out of 5.0 by dmg03 very friendly staff
The desk staff answered all my questions about the area and looked up answers for me on the internet.
March 30, 2015
Rated 4.0 out of 5.0 by Rod R Nice room with a king bed
The room was nice but the recliner was broken. Stayed on a weekend with 2 youth tournaments. Would of been better if guests not involved with the tournaments were in a separate wing.
March 29, 2015
Rated 4.0 out of 5.0 by Lola26* Clean fresh room and comfort.
Room was clean, fresh and quiet. The bathroom was clean, good supply of towels and toiletries. Bed was comfortable, sheets were clean and fresh smelling. My over all stay was pleasant. However as a IHG member I was not greeted as such, I didn't not receive any additional services for being a IHG member, I was disappointed in that aspect.
March 29, 2015
Rated 5.0 out of 5.0 Awesome staff!
Repeat customer who has stayed 10+ times. Great hotel, but the staff here are always amazing. Jackie at breakfast is the greatest, always friendly and attentive. Michelle at the bar is always giving great service and remembers my orders every time! Check in is always easy and personable with Nick. Every staff member I've dealt with, especially severs/kitchen staff, have always been ready to help with a smile. Highly recommended!
March 23, 2015
Rated 4.0 out of 5.0 by SLE117 Comfortable Beds
Hotel is older, but had been renovated. Rooms were fine. Bed was very nice.
March 23, 2015
Rated 1.0 out of 5.0 very disappointed
tv channels were too dark, and the remote didn't work, breakfast room service is way overpriced, overcharged for room and took almost a week for it to be resolved,
March 22, 2015
Rated 5.0 out of 5.0 by LAB8 Very relaxing stay
The room was great. Comfy king size bed, fireplace in the room was beautiful and QUIET. So nice to leave the room heat off with the noisy fan. The huge hot tub in the bathroom was wonderful. The room service was fast and the food was excellent. Saturday evening was a bit loud with kids racing up and down the hallway, but they checked out Sunday morning and took their noise with them. We had the swimming pool all to ourselves on Sunday afternoon. Overall, a really nice stay and much needed escape from the snowiest winter in Massachusetts ever recorded.
March 20, 2015