Rated 3.9 out of 5 by 175
Rated 4.0 out of 5.0 by Karen ZE 66 confortable room and great service
We had no problems with the hotel and the bed and especially the pillows were especially comfy.
September 19, 2014
Rated 5.0 out of 5.0 by Ruff Ryder Q Nice stay
This is my 2nd year at this hotel, among other hotels in the area I will continue to stay at this one.
September 18, 2014
Rated 5.0 out of 5.0 by messim4iu Reservations were accurate for all 3 rooms!
We required special accommodations and needed 3 rooms with one handicap accessible room adjoining a regular King bed room. In addition we needed a third room on the same floor. It was a huge relief to arrive and find that all we had requested was actually ready and waiting. We give this HI a 2 thumbs up!
September 17, 2014
Rated 3.0 out of 5.0 by laksjdf;lkjas;ldfj Leaking sink, lock trouble, poor dinner service
I came in late in the evening and was placed in a 4th floor room that had a leak in the bathroom sink that leaked all over the bath counter and wet all the toilet paper. I went down to the front desk (1st time) to get a new room.
They put me in a 3rd floor room. The keys would not work. So I came back down to the front desk (2nd time) to get new keys. The new keys did not work either.
So I came back down to the front desk (3rd time) to get new keys and asked that the maintenace staff meet me there. He was very nice and helpful. I told him about the leak on the fourth floor room.
I went to dinner and the waitress did not acknowledge me. After about 30 minutes I tracked her down. Dinner was fine but no dessert was offered I came back after using the restroom to get dessert and she indicated that the kitchen was closed and no dessert was available. Terrible service at dinner.
Breakfast service was good.
September 15, 2014
Rated 5.0 out of 5.0 by Jimkuz Nice property
Good location 15-20 minutes from Dowtown Cleveland
September 14, 2014
Rated 4.0 out of 5.0 by Tom2222 Nice hotel
Pleasant stay. Staff were friendly, rooms and property were clean and comfortable, room service was excellent... food was at our door in 20 mins, hot and delicious! No problems other than only 2 outlets available for charging phones, laptop, kindle, etc.
I would definately stay here again on my next trip to the area.
September 13, 2014
Rated 5.0 out of 5.0 by frequentguest1 Hotel staff are the best I ever encountered.
Front desk people are very efficient and recognize me and my status every time. Your restaurant and breakfast people are outstanding. I don't know how you manage keeping people so happy in their positions for so long. I have been coming here for years and the same staff great staff give the same great service every time. Its not a job but a career of commitment to service. I could choose any hotel in the area but I come back here because of the service. Thank you very much.
Consider extending your executive lounge service a little longer. I usually don't get here until 7pm and everything is cleaned up and gone. Again...very efficient.
September 11, 2014
Rated 5.0 out of 5.0 by Denny7 Nice Place
Would recommend this hotel highly. Very friendly staff.
September 11, 2014