Rated 3.9 out of 5 by 78
Rated 5.0 out of 5.0 by frequentguest1 Exceptional staff in every department
I have been staying at this hotel for many years for my job. I appreciate all the upgrades made to the rooms and lobby. I have always had very good experiences here. Here are a few recommendations that I feel are worth mentioning:
1. Consider having outlets on the bedside lighting fixtures like you do on the desk. I use a CPAP device and I always have to pull the heavy mattress away from the wall to use the plug and I cannot have my phone plugged in near the bed.
2. Consider having a room thermostat instead of the wall units that shut the fan off once the temperature has been attained. I like to leave a fan running all night and if I choose to do that then I have no AC or heat running.
3. Consider having microwaves in all the rooms equipped with a refrigerator. It is hit or miss on the Executive level floor which is where I always stay.
4. This may not be a possible change but be aware that the walls are thin and you can frequently hear conversation or the TV from the next room. The noisy wall unit fan is usually enough to drown this out.
I absolutely love the staff here. I don't know what you guys do to retain top notch desk and restaurant staff but keep doing it. Ann Marie and Liz are exceptional people.
My only other recommendation is to consider becoming pet friendly. I usually travel with my little dog and when I do I have to stay at another location.
December 3, 2013
Rated 4.0 out of 5.0 by jdmretusn2008 Stay here often
Stay here at least twice a year.
Positives: The 5th Floor Executive room with snacks. Updated and renovated sections of the hotel. Friendly front desk staff. Very active and positive with repeat business customers. King size beds very comfortable. Internet is free. Location is perfect as RE: food and Interstate access.
Con: Internet was gltichy last two times but it is free! so that is technically only 1/2 of a con! Parking can be a real problem especially Monday and Tuesday.
December 3, 2013
Rated 4.0 out of 5.0 by Beeb1 Clean, we'll kept and enjoyable
Staff was courteous and helpful. Room was clean and we'll maintained
November 30, 2013
Rated 3.0 out of 5.0 by esotercism Drafts
I have been staying at this hotel for approx the last 11 months.
I always stay on the Executive Floor. The rooms have major drafts from the wall heating and cooling units. In order to keep the room warm you have to keep the unit on at all times. This causes the room to be very dry! I have some sinus issues that are created from a dry environment so you can imagine this is not always the best for me. Traveling as much as I do I have found some ways to add moisture to the rooms so it is not always an issues.
The club room used to have a nice variety of appetizers, along with some common cheeses and fresh vegetables.
It seems the owner has decided to make things more fancy. Well this has reduced the appeal of the club room greatly. There is only one choice of a main appetizer. It is usually a warm item. But these warm items are horrible. They have a deep fried Sauerkraut and Ham ball and a some Mini Taco's that I cannot see how anyone can eat. The fresh vegetables has been reduces from Carrots, celery, broccoli and cauliflower to just the carrot and Celery. They put out a very small Meat and Cheese tray with some better cheeses but the the tray is so small that if two people take a serving there is nothing left for anyone else.
Yes the Club room has plenty of beer and wine but since I do not drink that does me no good what so ever.
I truly believe the hotel should worry more about the quality of what they put out then the looks. Previously I would have rated the club room at a 8.5. Today i would not rate it better than a 4. What is put in the club room is no better than what is put out for the Hotel Bar. I would think that executives would appreciate better.
November 24, 2013
Rated 1.0 out of 5.0 by Travelman2013 Shoty Internet and Outdated Buisness centers
Rooms were clean, shoty internet at best, outdated buisness center software and hardware. Breakfest was expensive for the buffet with less choices than the free one you get at a Holiday Inn Express.
November 15, 2013
Rated 4.0 out of 5.0 by HVACJeff Never Disappointed!
In my new position I will be in the Cleveland area almost every other week...and for day's at a time. It is nice to know that I have a home at this Hotel.
The staff here is always friendly and the service is excellent.
I look forward to my next visit...and I can't say that about everywhere I stay.
October 28, 2013
Rated 5.0 out of 5.0 by PAKaley All-around great property
This hotel is absolutely lovely.
All paperwork was ready at check-in and we were in our room with time to take a short nap before leaving to attend an anniversary party.
The room was clean, comfortable and overall quiet, which was impressive as the hotel was filled with what appeared to be children's sports teams and a fairly large wedding reception.
The complimentary breakfast the next morning was very nice, and our waiter took time to talk with us a little, plus, he was very efficient and professional.
The location was perfect,, since it was very close to the interstate and we had to be on our way home relatively early. I'd happily recommend this hotel to business associates, friends and family. We plan to return again this year on our next trip to Cleveland.
October 14, 2013
Rated 5.0 out of 5.0 by Countryfolk2 Making the best of a not so good situation
Our visit to the Cleveland Clinic was made far less stressful thanks to our experience at the Holiday Inn. The staff was more than accommodating and it was so wonderful having the restaurant right here with excellent food at reasonable prices.
thank you for making our stay as pleasant as it could be. We look forward to returning for future visits.
October 7, 2013