Rated 4.1 out of 5 by 293
Rated 2.0 out of 5.0 by Mike-In-The-Middle Holiday Inn, Independence, OH
Nice facility with a less than desirable staff. Condescending attitude of the front desk and phone operator is just not acceptable. With numerous competitive properties on the street, your money is better spent elsewhere.
March 26, 2015
Rated 5.0 out of 5.0 by TD12345 Staff made my trip
As comfortable as the beds/pillows were, as high-quality as the bathroom toiletries were, and as clean as the room/common areas of the hotel were-- my comments focus on the extremely accommodating staff members at the Holiday Inn Cleveland S Independence. The only critique I can offer is that the eggs on the breakfast buffet were a little below par but the wait staff made up for that. :-) Thanks for a great stay and I will be returning.
March 23, 2015
Rated 5.0 out of 5.0 by Moose WV Friendly Staff
Very friendly staff when checking in and very accommodating.
March 22, 2015
Rated 4.0 out of 5.0 by Frog1369 Good place to stay in the area
What you would expect from a Holiday Inn with the exception of the lounge on the weekends. If you avoid the lobby area and get a room not above or not close to the lounge, all will be well. Above the lounge is noisy until late night and on the weekends the lobby and drop off area fills up with a lot of noisy party people. Not a big deal, we would definitely stay again, it just wasn't something we really wanted to deal with given the circumstances we were under for our visit.
March 20, 2015
Rated 2.0 out of 5.0 by joanne2015 Not Such a Happy Camper
overall the hotel needs some improvements
the Non smoking room smelled like someone just smoked a cigarette
the guest room smelled like it wasn't cleaned very well and needed to be done over
the gym didn't have enough machines, 3 of us went in to work out and there weren't enough treadmills, bikes or elliptical machines
March 16, 2015
Rated 5.0 out of 5.0 by Gasketman Great stay
Stayed last year one time and this stay much different. Very pleased with staff, fitness center and quality of Executive level rooms.
March 14, 2015
Rated 2.0 out of 5.0 by JamiNY Loud and noisy guests
I have stayed at this hotel many times. Most of the time it is great. There have been a few times, including this stay that there are an excessive amount of people. The staff did not "control" them. They were in the halls and lobby, making it hard to relax or even navigate through the hotel.
March 13, 2015
Rated 4.0 out of 5.0 by SATISFIEDCUSTOMER#1 Nice Place to sleep
This Holiday Inn was a good place to sleep. the room was very clean, well kept, modern TV,Shower,Desk & Wifi. the hotel is spacious and the food was nice. The only thing i didn't like,
was the pool wasn't heated and it was cold in the pool area,
(nice size indoor pool) I really wanted to get in the pool!!!!
But over all i give it an A-
Signed.... A SATISFIED CUSTOMER.....
March 12, 2015