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Rated 3.9 out of 5 by 120 reviewers.
Rated 5.0 out of 5.0 by Enjoyable stay Everything about this hotel was pleasant. The free airport shuttle was prompt and the drivers were courteous and friendly. The room was quite and comfortable. Michael's Grille had tasty food and excellent service. The Seattle's Best coffee shop in the lobby was an extra bonus! June 8, 2014
Rated 5.0 out of 5.0 by Overall nice place to stay Great atmosphere, accommodating staff, clean in the main area and especially the room, pool and gym were clean and usable. Restaurants nearby or in hotel (great variety), shopping nearby, entertainment in the lounge all weekend. Very enjoyable stay June 8, 2014
Rated 3.0 out of 5.0 by Decent Stay A nice hotel with very good accomodations. Be aware though the bar is closed on Sundays should you have a meeting or conference on that day. June 6, 2014
Rated 5.0 out of 5.0 by Great Stay We were extremely pleased with our stay; Staff/Service was very friendly & the room was very clean. I highly recommend this hotel for anybody looking for a nice affordable place to stay. June 4, 2014
Rated 2.0 out of 5.0 by Looks great from outside This is the 2nd time I have stayed there. This will be the last time. Very clean, just room air conditioner squealed all night. My boyfriend and I stayed there, the bathroom had only 2 washcloths. Lighting in bathroom is horrible. Hard to do hair or makeup. Front desk wasn't friendly acted like we were interrupting them. Several people complaining about no where to park. June 4, 2014
Rated 5.0 out of 5.0 by Great Stay This was selected for me by the business associates in the region and was a great stay. June 2, 2014
Rated 5.0 out of 5.0 by FRIENDLY STAFF I STAY HERE A FEW TIMES A YEAR . IT IS SO NICE TO BE REMEMBERED BY THE FRONT DESK,,THE NIGHT MANAGER, THE CLEANING LADY AND THE STAFF IN THE RESTAURENT. WE ESPECIALLY LOVE DAVID IN THE RESTAURENT. HE ALWAYS MAKES OUR STAY SO PLEASANT. THE POOL IS TO DIE FOR..... EVERYTHING IS ALWAYS SO CLEAN. CAN NOT WAIT TO GO BACK IN JAN. May 31, 2014
Rated 3.0 out of 5.0 by Great place but... Everything about this hotel was great from the rooms to the staff at the front desk; however, the lady working the phones for customer care was incredibly rude. I called the day of my reservation to see if I was going to be able to get an early check-in. The lady told me she did not know. When I asked her if she could put me in touch with someone that might be able to help me, she hung up on me. I called back and received similar treatment. She was incredibly rude and condescending on the phone. I am still unsure why she wouldn't let me speak to someone else or someone at the front desk. Since I was just wasting time driving around Cleveland, I decided to take my chances at checking in early. The staff at the front desk were great and had my room available. They had no idea I had asked to check in early. -Platinum member May 21, 2014
Rated 2.0 out of 5.0 by Rubsky I have been a platinum member for the past 8 years and stay in IHG hotels 3 to 4 times a week all over. I am already platinum for next year. I asked about getting a free upgrade and the woman at the counter said that the rooms on the fifth floor which have a lounge for special guests cost $10 more a night and that I did not qualify. I have stayed at this hotel at least 10 other times and have been upgrade several of those times to that floor. I do not understand this, but I am now staying at another hotel in the area because of this. May 17, 2014
Rated 5.0 out of 5.0 by Mis-Representation Our stay at the Holiday Inn this past Saturday was very nice. The food at the banquet was delicious. The bar tenders were friendly. The bed was comfortable. It was all good until we received our bill in the morning. We had ordered 2 movies that were advertised at $4.99; however, we were billed $17 and $18 for them. I think the print on the true prices of movies should be larger and more obvious. We would not have ordered movies if we knew how much they really cost! May 15, 2014
Rated 4.0 out of 5.0 by Not too bad! Check-in went smoothly, after a few minutes, but didn't receive breakfast buffet voucher (I was under the impression these were included with the honors program?#. Room wasn't bad but the bathroom reaked of a pungent musty odor #presumably from a leaky toilet?#. Good toiletries! Bed and pillows were very soft and comfortable. I appreciate the honors program with Holiday Inn and they have now subsequently become my primary hotel chain to utilize on my #many) business trips. Quick and easy location, right off of the interstate. Lobby scene, with the loud bar/club on the weekends, was a little tedious. Overall pleasant stay. B+ Thanks! May 13, 2014
Rated 5.0 out of 5.0 by Weekend Basketball Tournament Hotel was nice and we would stay again. Wifi was HORRIBLE! Never could get it to connect. May 1, 2014
Rated 1.0 out of 5.0 by Poor value need more attention on the fitness room. Elevavators have loose panels and casue a short in electircal pannel that casue people to get stuck in the elevator. This happened after the day before when I told them of problem and they did nothing. Waiters on breakfast are not very frinedly. Bartenders have their favorties and ingore the rest.. Night manger tyrs but I think his hands are tied with just how much he can do. This is not worht the price they charge for one night... the only nice thing is there is a bone fish grill and outback across street where the service and people are amazing.... April 30, 2014
Rated 5.0 out of 5.0 by Worth the trip I come here for work once a month, and the staff is always accommodating. Big, clean, and quiet rooms. Close to freeways, shopping, dining, and entertainment. Affordable room service if you choose not to go to their on-site bar or restaurant; walking distance to other near-by restaurants. This site provides free breakfast buffet coupons for IHG rewards members, which has very good food. Definitely worth the stay. April 28, 2014
Rated 3.0 out of 5.0 by Breakfast Sunday Morning Saturday my service was good and management was good. Sunday morning two cool pots of coffee, pancakes batter loose and the bacon was Terrible. When I asked my waiter to correct these issues he brought back colder coffee and grease filled horrible bacon. I wouldn't stay there again if I planned on having breakfast or a meeting. I wouldn't chance a repeat performance by my waiter and your cook. April 17, 2014
Rated 5.0 out of 5.0 by Nice Property Haven't stayed in a full-service Holiday Inn in years, so I wasn't sure what to expect. It is a nice property, conveniently located with fine staff. Room was excellent, and compares most favorably with other hotels. I will stay there again. April 11, 2014
Rated 2.0 out of 5.0 by Done with this Holiday Inn This was the second year that my friend K Ress and I stayed at this place as we make this yearly visit to the Cleveland area. This will be our last stay there as it was deja vu. Last year we were in a room next to a group of young people who were partying long after the nightclub closed. We explained that this year and requested a room far from that action. The night manager was very apologitic and discounted our room, and gave us other nice perks. However, our room was behind the nightclub so we had the throbing sound of the music until it closed. Then in the room next to us , the party began. We complained again and the noise did quiet. However, try to get back to sleep. I'll never stay there again as it is party city. April 11, 2014
Rated 4.0 out of 5.0 by Nice place and pleasant staff Have stayed at this hotel on different occasions, for business and pleasure. The staff is always courteous and pleasant. Nice bar on site and the rooms are always nice. Appreciate all the staff does to make a stay away from home pleasant. Thank you. March 30, 2014
Rated 5.0 out of 5.0 by Lounge Grand Opening I was at the hotel on a business trip and it happened to coincide with a party that the hotel was hosting to celebrate the re-launch of their nightclub Impulse. They have the best scotch! The new decor and layout were very impressive to say the least. All of the employees in the lounge could not have been friendlier or more helpful. The hotel in general is in great condition and my room was newly updated and spotless. All of the employees of the hotel from the front desk to room service and even the breakfast staff were warm and engaging. I will definitely return to this hotel on my next visit. March 17, 2014
Rated 5.0 out of 5.0 by helpful staff I've been staying at this Holiday Inn for many years and I've always had a good experience. The staff has been exceptionally helpful. I highly recommend this hotel. March 12, 2014
Rated 3.0 out of 5.0 by No power The accomodations were nice, but there were too many items that were annoying. For exmple, the alarm clock in the room is horrible so you need to use your phone. I had a king size bed which was comfortable, but a bear to move to access the only electric outlet near the bed for my phone and other electric needs. The lock didn't work at the workout room, the pool area was cold and the pool was not in service for a few days during my stay. Then to have a good night sleep interrupted by a fire alarm with no fire. This happened on more than one night. Finally, I think everyu room should have a small refridgerator. Unfortunately, they charge an extra fee for that. February 28, 2014
Rated 3.0 out of 5.0 by Great across the board except the WiFi Service! Room Service and stay was all excellent. Would recommend to anyone passing through if the WiFi issue would be fixed. I personally had to call the service provider because the front desk was unable to help. February 28, 2014
Rated 5.0 out of 5.0 by Great staff We enjoyed are stay on a sat. Night.good food in the restaurant,pool and workout room were nice clean,a whirlpool would have been great.the renovated bar was nice with a good band,lots of dancing affordable drinks. February 27, 2014
Rated 5.0 out of 5.0 by Great meeting accomodations From efficient check in till check out....and everything in between...this property meets the needs of any event planner February 26, 2014
Rated 1.0 out of 5.0 The room was fine once we got there. All the employees were great. We must have been put in an addition and had too much walking. I had requested a room near the elevator due to health problems, but instead had to walk down a couple of halls to get to the elevator and then had to walk to the end of the hall to the room. February 23, 2014
Rated 3.0 out of 5.0 by Our "Romantic" Getaway It wasn't quite the Romantic getaway we anticipated as the hotel was full of kids running wild due to youth hockey's teams staying there. Everywhere we walked in the hotel we were dodging kids running around, we went to get away from kids...js. The restaurant ran a "special" menu on friday due to Valetine's day and the menu wasn't all that appetizing to us. We were a bit disappointed as the ad showed us at a minimum we would get with the Romantic package $50 for dinner at hotel restaurant, one bottle of sparking wine, one bouquet of flower and a box of chocolate per night as we booked the package for two nights....we received a bottle of wine the first night...not the second and certificates for dinner both nights but but nothing else in the offer. The Impulse Bar was hopping like crazy Saturday night so that was a plus and we had a great time there. Room was well a room we enjoyed it.It was smoke free room YET the bathroom smelled like cigarette smoke so bad. Would I choose to stay there again not sure! February 17, 2014
Rated 5.0 out of 5.0 by great I had a great time but it was sooooooooooooooo cold. February 15, 2014
Rated 5.0 out of 5.0 by Great Accomodation for all Was mid-winter OSMA conference. The site is really more than ready to help all of us whenever. We tend to do a lot of socializing but do all business during sessions. We are quite used to your great patience and service. February 12, 2014
Rated 5.0 out of 5.0 by Great atmosphere, great service The staff and service was fantastic. Only issue was t room key card had to be reprogrammed every night of my stay. February 11, 2014
Rated 3.0 out of 5.0 by The place really needs to be maintained better. Our overall stay was good.. Some minor updates are needed.. We kept having to put the toilet handle back on and a bar of soap in the drain of the tub so the water would drain while showering. The back of the tv remote was missing so we kept having to put the batteries back in. The staff was really pleasant.. Thanks! February 5, 2014
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