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Rated 3.8 out of 5 by 149 reviewers.
Rated 5.0 out of 5.0 by Great room Close to Clinic Went to Cleveland Clinic recently, I don't anything about the area. I needed a room that was cheap and located in an area that close to my doctor's complex. The closest thing I had to a problem was that we had reserved for 4 guests and only had towels for 3. Front dest took care of it in a SNAP! Great room for price - offer Clinic rate too! Thanks I appreciate it. August 9, 2014
Rated 2.0 out of 5.0 by Beautiful swimming pool ... The property is very active in the hospitality / party scene but lacks some finer details. Most of all the beds are poor at best. We stayed in this hotel twice within ten days and are able to confirm that both the double & king size beds are in dire need of a change-out. If your desire is a jelly roll firmness then these are the mattresses for you ... :-) . The sad part was the trash under the ottoman and ants in the room :-(. Finally, the breakfast is too expensive and offers no value ... Panera is just down the street and a family of three can eat for the cost of one in the hotel restaurant :-(. August 9, 2014
Rated 5.0 out of 5.0 by Lovely Weekend My room on the 3rd floor was very comfy and quiet. Easy to get around the hotel. Very nice shuttle service to and from airport. Easy to walk to Outback, Bonefish, Denny's, Bob Evans, Delmonico's, a mini market gas station, and the Winking Lizard tavern. Very quiet area, well lit and safe. Hotel banquet services and food/bar set up was great! Staff very nice. Location is far from downtown, taxi took awhile to show up and cost quite a bit to and from downtown. Not a problem at all if you have a car or rental or some other way to get downtown. Our event went very well, so recommended to host an event. August 5, 2014
Rated 1.0 out of 5.0 by Bill was wrong I was over charged on my bill. I argued with the people and eventually had it resolved when I called back later. They apologized and adjusted my bill, but they had to check their records to confirm I reserved it at one price and they tried to charge me more. August 5, 2014
Rated 1.0 out of 5.0 by Horrible experience will not return The heated pool was ice cold. There was no way to close the blinds in our room, no privacy at all. My family and I had to change in the small bathroom. When it was time to go to bed it was not dark enough. The lobby was extremely loud due to the band playing at night, so it was hard to fall asleep. The bath tub was dirty and gross and looked like it wasn't scrubbed or cleaned in awhile. The over all appearance of our room looked out dated. Most hotels now a days offer a free continental breakfast but this particular holiday inn did not. The staff was not very friendly and when we brought up our problems with them they acted like they did not care. Nothing was done! We will never stay at this hotel again nor any other holiday inn for that matter. August 3, 2014
Rated 5.0 out of 5.0 by Staff went out of there way in making us comfortable. My father is seeking medical help at Cleveland Clinic Every Staff and employee we came in contact with at this Holiday Inn was outstanding so kind to me and help me to provided all of his needs . We are coming back in two weeks to stay again while he will be having Surgery. Knowing we are good hands with the comfort needed during this very challenging experience. Thank each and everyone !!! Very great-full :-) August 3, 2014
Rated 5.0 out of 5.0 by Great Service We were there for a family reunion. The hotel was nice. The food in the restaurant was great. The entertainment in the Impulse Lounge was excellent. Our family did not have to leave the building to have a great time. July 31, 2014
Rated 5.0 out of 5.0 by HI Independence Experience Wonderful Hotel Renovations! Hotel looks Great!! Most Important - This hotel has the most incredible staff that we have ever experienced in a hotel chain! From the laundry personnel to the hotel management personnel - they make you feel like family! My wife Linda and I refer to the HI Independence as our home away from home! We would like to offer our sincere thanks to all that they do for us each year with our Pezamania Pez Convention! July 29, 2014
Rated 5.0 out of 5.0 by Business Trip Good place to stay, clean, friendliness of staff, plenty of restaurants around if you do not want to eat at hotel. July 28, 2014
Rated 5.0 out of 5.0 by Great value with entertainment and dining options This hotel is very large. Included are a bar/lounge area the size of most chain restaurants, and a restaurant the size of most big box stores. Some areas of the hotel could use an update, but overall a great location. July 27, 2014
Rated 4.0 out of 5.0 by Early check in The front desk staff recommended they check early before the 4:00 P.M. check in time to see if our room was ready, and it was. This was very convenient. July 24, 2014
Rated 4.0 out of 5.0 by Nice place to stay, convenient location This is a very nice Holiday Inn. The staff is very professional and we were treated well. One desk clerk was a bit snippy, but improved upon familiarity. The cleaning staff were very efficient and courteous. Our room was nice and quiet; the air conditioner worked well and appeared to be new. The beds were comfortable, albeit the mattresses a bit stiff for our taste. We found the Internet connection to be slow and sketchy, and draining, but it worked for the most part. The meeting rooms and facilities were very attractive and clean. We fully enjoyed the breakfast buffet for two mornings during our stay. July 24, 2014
Rated 3.0 out of 5.0 by Nice hotel Internet service was spotty and very slow the rest of hotel was great especially the staff. would recommend hotel if not using internet. July 22, 2014
Rated 2.0 out of 5.0 by Fair to Average with expensive price I was not impressed with my stay at this hotel. The price was high and the quality was fair to average. The food quality was poor. The work out equipment didn't work properly. The room was clean. Bed was fair. Manager was great. Overall quality of hotel property was ok but made on the cheap. July 21, 2014
Rated 3.0 out of 5.0 by Poor Internet Service Basic/clean hotel service. However, poor to non-existent internet service made facility very poor for in-room use of internet for business purposes. July 21, 2014
Rated 5.0 out of 5.0 by Clean, bright and comfortable room My stay at this hotel was wonderful. The beds were clean and comfortable. The towels in the bathroom were plentiful and clean and fluffy. The water was hot in the shower. Everyone was pleasant and helpful. I look forward to staying in this hotel again. July 18, 2014
Rated 5.0 out of 5.0 by Banquet Server The entire wait staff was friendly and enthusiastic. The waitress for the Head Table was especially gracious and cheerful. An excellent overall experience. Food was outstanding. July 16, 2014
Rated 1.0 out of 5.0 by Loud partying all night long I am loyal to IHG hotels for all of my work and personal travel, and this is by far the worst stay I have had in one of their hotels. My husband and I stayed here on our wedding night. Our wedding was held nearby, our wedding and reception were early in the day, so we were actually looking forward to a little alone time and much-needed relaxation. That didn't happen. There was loud, obnoxious partying going on throughout the hotel ALL NIGHT LONG. On all sides of us--rooms next door, across the hall, and below us (we were on the 5th floor). My husband and I were unable to sleep, and around 3am we contemplated just packing up and going home because the unusually loud AC unit was not enough to drown any of it out (but our house was full of wedding guests from out of town). We have booked accommodations for our honeymoon next week through IHG and I'm hoping that we do not run into the same issues on our trip! July 16, 2014
Rated 4.0 out of 5.0 by Vacation Took my son up to Cleveland zoo,stayed here because it was close and a great place to stay for all the things to do around there. He loved the pool and sauna. Breakfast buffet was very good. July 12, 2014
Rated 5.0 out of 5.0 by Great hotel This was an excellent hotel for our conference. They could not do enough for you. Room were gret, food was excellent. Staff went above board to assure to our needs July 12, 2014
Rated 4.0 out of 5.0 by Cold pool All in all I was a okay stay, the pool was freezing, our bathroom sink smelled like peering and the room was so hot even with the air on. The beds were really comfortable and the staff were great. A free breakfast would be awesome also. July 11, 2014
Rated 4.0 out of 5.0 by Stayed for a wedding overnight Hotel is at a great location right off 77 lots of restaurant choices, drugstores close by short ride to downtown July 3, 2014
Rated 5.0 out of 5.0 by A very nice suprise in the Cleveland area I have driven past this H.I. quite a few times on my business travel around the Cleveland area. Finally I decided to give it a shot. What a pleasant surprise to stay at a full service hotel again. The lounge was great. The barkeep lively at conversation and the food from the restaurant was very good. The breakfast staff were extremely helpful going the extra mile to keep the diners happy. Location wise I have learned that if you travel within an hour and a half around Cleveland, this hotel is situated to give you ease of commute and minimum of miles traveled. Business people...stay will leave with a smile on your face. June 30, 2014
Rated 2.0 out of 5.0 by Not A Happy Camper The staff (Kristen) was very rude when we checked into the hotel I told her that I had two room and I requested joining room and when I told her that she was like we dont have those room on the 2 floor which im sure is not true and remind you I checked in this hotel at 1 pm on that friday. So then we wanted to pay cash and use a charge card for the room and she told me that we could not do that that we needed to do one form of payment so we used the charge card and I say kris could you tell me why I cant break the payments up and the first thing that came out her mouth was my name is kristen very rude I just lol cause that was stopping me from getting smart with her at the time . I asked for the manager and she was busy helping other people otu at the time so I just said forget and when to my room to look and make sure that both room was clean and ok for me and my family. Then the ac stoped working and I went back down stairs again and she was still getting smart other guest....... The way I see it of you dont like your job or if you are upset with someone else please find another job June 25, 2014
Rated 5.0 out of 5.0 by Very Accomodating The hotel staff was very helpful with some min or check-in issues. Friendly and pleasant. June 24, 2014
Rated 4.0 out of 5.0 by good value good value except for workout room. Friendly service and comfortable bed. Excellent front desk staff. June 23, 2014
Rated 5.0 out of 5.0 by Great Hotel Had a great stay at this Holiday Inn. The huge ballroom was beautiful. The guest rooms were clean and relaxing. June 19, 2014
Rated 5.0 out of 5.0 by Great stay for wedding Excellent staff even when the hotel was very busy. All was as expected. Maybe a larger bath towel would be nice. June 18, 2014
Rated 5.0 out of 5.0 by Comfortable room for business trip I've stayed here many times in the past few years. The room is consistently clean and comfortable. It's great for business travel--comfortable bed, good breakfast buffet, and quiet rooms. In the morning, you can also go to the coffee stand for a great Latte before heading to work. The only amenity I would prefer as standard in the room is a refrigerator and microwave. If you need a refrigerator you can call the front desk and they will have one brought to your room, as long as there are some left. The staff have always been very friendly and helpful, and I enjoy my stays here. June 12, 2014
Rated 5.0 out of 5.0 by Enjoyable stay Everything about this hotel was pleasant. The free airport shuttle was prompt and the drivers were courteous and friendly. The room was quite and comfortable. Michael's Grille had tasty food and excellent service. The Seattle's Best coffee shop in the lobby was an extra bonus! June 8, 2014
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