Rated 4.4 out of 5 by 400
Rated 1.0 out of 5.0 by RB11 Not a good stay for a platinum member
I was given a room which was in a very noisy area. I went back to the front desk and asked to be moved. The clerk agreed that area is very noisy but said he had no other rooms at that price. He said for an extra fee he could move me. I had no other choice since I was on business travel and very tired. Now I have to explain why my expense report has this extra charge. It's funny, in past stays I have been upgraded at no charge to rooms better than the one I had to pay the extra fee.
April 29, 2015
Rated 5.0 out of 5.0 by Handford10 The Best Getaway!
We loved our mini vacation! It was so relaxing and room was amazing! we had the villa with the water view and it was so perfect! We look forward to coming back in the future! Staff was very helpful and friendly! Thanks so much for offering a great getaway!
April 28, 2015
Rated 4.0 out of 5.0 by ADATC Nice hotel
I would absolutely stay here again. Good distance from the PIE airport so it's not too far to get back to for an early flight. And short walking distance to beach.
April 24, 2015
Rated 3.0 out of 5.0 by Omega_man A very nice nice property!
This is a very nice property just a very short walk to the beach. We had a studio with a king bed and the room was huge, initially I was disappointed as the room faced the inside courtyard but it ended up just fine. The front desk staff was very good and the housekeeping staff was excellent, she even made us a bunny out of towels. The outdoor restaurant was what you would expect.
And now the bad, there is only one elevator to service the entire hotel so the waits can be extreme. The one horrible event is while waiting for the elevator a staff member pushed past us to get his cart of towels on the elevator which left no room for us with our luggage cart. I wasn't having any part of that and stood in the door asking him to let us on (after all, we were there first) he refused. Luckily a manager was walking by and he made him get off. I really couldn't believe it. Terrible customer service that left us with a bad taste in our mouth.
April 22, 2015
Rated 5.0 out of 5.0 by MawBoo Nice hotel, with great amenities and view
The hotel was very nice, clean and had a lot of amenities (2 restaurants/bars, live music, pools, mini-golf, gift shop, store, atrium, large room). The harbour location was very nice and provided a good view. Our room was quiet and safe. The underbuilding parking was secure and well lit. My wife and I enjoyed our stay and recommend this Holiday Inn to other travelers.
April 22, 2015
Rated 5.0 out of 5.0 by Karen W57 Unique place to stay
I thought the place was very unique. It's not your typical square boxed hotel. Looked like the old southern style buildings. The rooms were roomy, big and updated. My room had a stove, microwave, coffee maker, kitchen sink, refridgerator along with dishes and utensils. I especially loved the putt putt golf course going throughout the interior. They had plenty of areas to sit and stretch out. You weren't on top of one another. Restaurant Food and service was excellent . Garage Parking was very convenient. Although I didn't get to use the pool that area looked especially inviting.
I would definitely stay there again.
April 21, 2015
Rated 5.0 out of 5.0 by ranne2013 Nice room!
Clean and comfortable very large 2 story suite. Close to everything we wanted to do and see. Nice area.
April 20, 2015
Rated 3.0 out of 5.0 by Kat&Stu Be careful if with young kids
The hotel is overall ok, but it feels a bit old and tired. We had a bedroom with a separate living room/kitchen which was very spacious. However, couch and rug felt old and dirty and the kitchen was almost empty (literally four glasses, three plates, four bowls, silverware, a cutting board and a single pan. No knives or anything else). The cleaning staff did a nice job though. Main frustration was that we asked for a crib. When we arrived there was no crib in the room and we were told they would bring one. We left for the beach and dinner and when we got back at 9 pm there was still no crib. When we called they told us they were out of cribs. We had to go at night to a walmart and bought a pacnplay. When we asked to be reimbursed the $50 it was denied. That is just plain bad customer service in our opinion. In particular since we paid high fares and that we stayed four nights.
We had paid extra to have breakfast included. Later we learned that this qualified for a 20$ discount for the whole family.
Also, the main kids pool is surrounded by construction. It will probably be nice next year.
Best thing about the hotel was the close walk to the beach.
April 18, 2015