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Rated 4.3 out of 5 by 157 reviewers.
Rated 5.0 out of 5.0 by Enjoyable stay The spaciousness of the rooms was a pleasant surprise. The staff was friendly , efficient and courteous. The only downside was the closure of the waterfalls pool. We had some disappointed grand kids. February 27, 2014
Rated 5.0 out of 5.0 by Great Location! Had a great time! Will return! Looking forward to charter boat fishing! Great food, great bars, great staff. February 26, 2014
Rated 3.0 out of 5.0 by Poor hospitality Let me just first say that I have stayed at this hotel previously and have had a wonderful experience! I was in town to attend a wedding that was taking place at the hotel. All of the family and friends that were attending whether they were local or from out of town stayed at this hotel throughout the weekend. When checking into the hotel the staff was not courteous or friendly and when we had questions regarding the room we were basically brushed off. The hospitality of the hotel staff throughout the rest of the hotel was extremely poor. Not a single staff member whether at the hotel or in the restaurant/bar area ever smiled or offered a polite greeting. The bartender inside the restaurant made several smart comments when asked questions and when we asked to order food she actually recommended that we order from outside of the hotel. February 23, 2014
Rated 4.0 out of 5.0 by Noise overhead An excellent place to stay. However, check out who is in the room above you.....they can be disturbing early in the morn. February 21, 2014
Rated 5.0 out of 5.0 by Great winter getaway We spent 11 nights in a Harborside Villa at the end of January to get away from the woes of winter in Pennsylvania. It was great!! Hotel location is great; housekeeping & staff are excellent; & the weather wasn't bad. This is our third year at this hotel for our winter break & are well taken care of as "Platinum" members. Local restaurants & bars in the neighborhood are great along with the daily music at Jimmy Guyana's. See ya next year! February 20, 2014
Rated 5.0 out of 5.0 by H.I. took care of us... The first room assigned turned out to be right over an area workers were doing maintenance, a several day assignment. When we inquired about the noise, H.I. was very accommodating, moving us to another room and the same time upgrading. Wow, we were impressed how they wanted us to really enjoy our stay. Thank you! February 15, 2014
Rated 2.0 out of 5.0 by You are on your own at this hotel! Don't count on being recognized as a Priority Club Member. Our check-in and check-out seemed to be a burden for the staff at the desk. I understand the person had a cold when we checked in, but she was not welcoming at all. The printer didn't work so we were without a receipt . We had to ask what was in the area and she threw a few brochures on the counter. While we were standing there, someone from the back called and proceeded to talk jibberish on the phone and they all started laughing. Not sure if they thought we couldn't hear them. The elevator was broken so we were told we would have to carry everything up stairs. They were also finishing some construction project so we were told that should end that day. Our room was very nice and the housekeeping staff were very nice. We had dinner in the restaurant and sat down to have a drink first . They rushed us to order right away and after the third or forth inquiry we finally ordered and were served immediatley. Service during the meal was excellent (the food so-so--go to Crabby Bill's instead) but the person who waited on us was also a bartender who spent most of her time with her male customers. She made us sit at the table for 15 minutes after we were done and wait until someone else took pity on us and went to get our bill. She had it at the bar--not sure what she was waiting for. On our last morning there I had come down with a cold and was planning on sleeping late because check-out time was noon. At 8 a.m. drilling and hammering started. My husband and I had to shout to hear each other. This went on all morning. We finally relented and checked-out. Upon leaving I was never asked about our stay but I did bring up the noise. The clerk just looked at me and said, oh construction was in the parking garage--true but it was underneath our room. She said she would make a note of it. That was it. We will not rush back but the hotel and views are beautiful. The room very nice,and you can't beat the location. They need to work on the impression or lack of impression their staff present. February 13, 2014
Rated 5.0 out of 5.0 by Scenic Bay View Stay We stayed for one night in the jacuzzi villa & enjoyed the beautiful suite, space, kitchen & most of all the view of the bay on our private balcony. What a beautiful suite! To top off our stay, we visited Jimmy Guana's restaurant with live music, great drinks & food! Staff everywhere were very polite & helpful. Can't wait to stay again! February 12, 2014
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