Rated 4.4 out of 5 by 328
Rated 4.0 out of 5.0 by Soup12 Nice staff
We had a very good experience. The gentleman working the front desk, Charles, was very helpful. Book agent made a mistake and Charles fixed the error. The other staff were very nice. We had a few hours to burn before our flight and they gave a list of places to visit and were very helpful.
Room was very clean. Room was priced right. Two min walk to public beach. Great bar/resturant on the grounds. The grounds were very clean.
Only neg, that isn't really a neg, is the water in the room was not very hot. Warm enough for a nice shower. No worries your children will scold themselves with the water.
We will be back the next time we are in the area!
January 22, 2015
Rated 4.0 out of 5.0 by bjan14 Great little get away
Great room and view! I will definitely be returning.
January 22, 2015
Rated 3.0 out of 5.0 by PlatinumGuySTL Underwhelmed
Wow, I am a huge holiday inn fan, and IHG for that matter always stay in the brand and am a platinum member. I had a few issues with this hotel aside from the fact that most of the equipment in the gym was present yet non-functional (to the point of feeling I was putting myself at risk using) and that you had to pay for mini golf which when I was growing up staying at holiday inns it was included. But my absolute biggest complaint and something that has never happened to me before is that I booked a multi-level suite, as a surprise to my family, and when I got there they put me in the wrong room - a single level suite (no hot tub, balcony, loft)! That was quite a blow considering it was over new years and we were hoping we could put the kids to bed and maybe have a glass or 2 of wine on the balcony. I talked to them about it at the front desk and they said no this is what you booked. Puzzled I went to my room and didn't say anything because it was a surprise so no one knew that we weren't getting the upgraded room. But as I lay there that night I was deleting emails and low and behold there is my reservation for the 2 level suite. So I bring it down to the front desk and I'm like well here is my reservation why am I not in this room? There was no satisfactory answer and I did not get the room I had a confirmed reservation for. Very disappointed.
January 20, 2015