Rated 4.4 out of 5 by 465
Rated 1.0 out of 5.0 Terrible Customer Service
I chose this property as a special treat to my husband and myself, expecting a quality experience. We were supposed to stay 5 nights and only ended up staying one. Air conditioning was not working properly, room was dirty, hair dryer was missing from room, and TV remote was broken to begin with. Staff had a bad attitude. We are still waiting for them to adjust our charge, as they insisted when we checked ut that we owed for the whole stay, even though we stayed only one night. We ended up going to a much lower priced hotel and were very happy with the accomodations. Don't waste your money! If you have a problem, they don't care.
July 24, 2015
Rated 5.0 out of 5.0 by Evia good value for the price
Stayed here for eight nights in July. Three adults and three kids. We booked the one bedroom suite with water view. Also has outside area with table and chairs. Even saw some dolphins. I think this place is a great choice for the value. No it's not beachfront but you can walk there in three minutes. The kids liked the pool because on one side the water was very low which was ideal for the three year old. They also liked the miniature golf and got all excited when the drawbridge opened up to let a boat through. There is also another pool that has a hot tub. It's more adult oriented. The rooms were clean and we always had plenty of towels which we really appreciated (remember we were six people). One day I had an issue with the dishwasher. I called the front desk and five minutes later maintenance came and fixed it. Very efficient. The only thing people have to consider is that there are no restrooms or chair and umbrella rentals at this beach. It didn't bother us because we drove to a different beach almost every day which was fun. Also many beachfront hotels offer only one parking spot per reservation. Here there is plenty of parking. We had two cars. The staff is nice and friendly and the food was good, too. And, oh yes, kids eat free. With three kids that comes in very handy. I would definitely stay here again.
July 22, 2015
Rated 3.0 out of 5.0 by DisappointednIRB Aging property in a great location
We loved the location. We did not love the hotel. The rooms were in a poor state of repair. It was obvious that the company is investing in a new adjacent property and just riding this old mare until she is no longer useful or profitable.
July 21, 2015