Rated 4.4 out of 5 by 393
Rated 3.0 out of 5.0 Be careful if with young kids
The hotel is overall ok, but it feels a bit old and tired. We had a bedroom with a separate living room/kitchen which was very spacious. However, couch and rug felt old and dirty and the kitchen was almost empty (literally four glasses, three plates, four bowls, silverware, a cutting board and a single pan. No knives or anything else). The cleaning staff did a nice job though. Main frustration was that we asked for a crib. When we arrived there was no crib in the room and we were told they would bring one. We left for the beach and dinner and when we got back at 9 pm there was still no crib. When we called they told us they were out of cribs. We had to go at night to a walmart and bought a pacnplay. When we asked to be reimbursed the $50 it was denied. That is just plain bad customer service in our opinion. In particular since we paid high fares and that we stayed four nights.
We had paid extra to have breakfast included. Later we learned that this qualified for a 20$ discount for the whole family.
Also, the main kids pool is surrounded by construction. It will probably be nice next year.
Best thing about the hotel was the close walk to the beach.
April 18, 2015
Rated 4.0 out of 5.0 by Shannon12121212 Food quality could be better and service could definitely be better
We really liked the location of the property. Did not like the construction. Once the construction is done we would be concerned that if there's a lot more rooms of the hotel there may not be enough room at the pool or in the bar and restaurant as well as deck area. Will there be more eating areas and restaurants?
Also the service at the restaurant was quite slow. That was pretty consistent across the entire stay.
I really liked the putt putt and game room. Once the other pool area is completed it will be quite nice. I worry about overcrowding if there's a lot more people staying there.
April 18, 2015
Rated 5.0 out of 5.0 by mb5497 Wonderful Place to Stay
This was an incredible vacation, we enjoyed the location, the room and the staff everyone were excellent. The best part is the hotel restaurants and the water...its a quiet and beautiful area! Usually we cook on vacation although this hotel had a stove and oven our children ate free...which prompted me and hubby to enjoy the dining experience, thank you Holiday Inn for a real true vacation!!
April 17, 2015