Rated 4.2 out of 5 by 366
Rated 5.0 out of 5.0 by LifeCoachT Great Hotel with excellent and friendly staff
This was a great stay in a comfortable hotel room for me and my family. The staff was excellent especially Dana M. She was friendly and very helpful for our stay in Indianapolis. It was quiet considering there were a lot of children staying in the hotel that weekend due to baseball tournaments. Will definitely return when I am in town.
July 3, 2015
Rated 2.0 out of 5.0 by Indy1107 Not for a Wedding other stays may be ok
Been here before and it was ok for the value of the stay in the past. Booked this hotel for our wedding based on that, however that did not work out that well. Nothing but trouble booking to check in to kids every where running around to pool closed to fitness center closed. Kids all over the business center couldn't even do anything on the computers. Power outage, fire alarm being pulled, to almost no a/c in the room. Only good part about the stay was the front desk staff. Awesome ladies upfront willing to help with what they can.
July 2, 2015
Rated 1.0 out of 5.0 by WPxx Bad nights sleep
Difficult to find at night. Not sure which was louder, the AC or the road noise. Are my wife and I the only ones who hates duvets?
June 30, 2015
Rated 4.0 out of 5.0 by Tamz28 Very conviently located
Staff was very attentive and responsive to needs. Newer property with full bar and restaurant. Very clean and quiet.
June 30, 2015
Rated 5.0 out of 5.0 by Graysonadw49 Outstanding customer service and quality of hotel
The Holiday Inn staff provided some of the best customer service that I have ever experienced. They are one of the best in the US. The room was great and the internet wifi was excellent. I was able to log on without any problems. Overall, this hotel provided great service.
June 26, 2015
Rated 1.0 out of 5.0 by Coco101 Disappointed
I made reservation for the hotel a month ahead for a room with 2 double beds. When we got there they put us in a room with a single bed. There is no way my daughter and I could sleep in a single bed for 3 nights. By that time everything else around was booked. They promised to bring cot. After almost 2 hours I asked them again for it and then they told me they are out of them. Then they found the room with 2 double beds. This room had a leak in the bathroom so the ceiling was patched up. The door of the bathroom if closed was very hard to open so we couldn't close it when in there.
Worst part is that they were hosting big baseball kids group that was so obnoxious we couldn't believe no one stepped up. We had to step over them sitting in the hallway to get to our room. Screaming and running in the hallway in the middle of the night, playing floor hokey in the hallway at night . Going up and down in elevators and pressing all the buttons. Pulling fire alarm and causing all of us to be standing outside when we had to be getting ready for our event.
We are not staying at this property again.
June 26, 2015
Rated 5.0 out of 5.0 by scottmu14 overall experience
I continue to stay at this property as long as Kyle remains on the staff. I stay here about 3 weeks out of the year and he always remembers my name and what i like to order. He is a great asset to the staff here. My only concern is that it seems like the water pressure in the showers has decreased over the past year so it takes a little longer to get ready in the mornings.
June 23, 2015
Rated 5.0 out of 5.0 by Fargofern Norm
This is the BEST Holiday Inn in the system. I live in Holiday Inns traveling half my time and it doesn't get any better than Indianapolis Carmel.
The front desk is great to work with and very personable.
I would only have one suggestion and that is to increase the sound volume up to 40s. The 25 is too low and cannot hear many channels. Yes, there are some local channels that are loud but I would like to be able to listen to the cable channels.
In every case they have raised it for me immediately but sometimes I arrive after maintenance has left for the day.
It doesn't get any better than this.
June 21, 2015