Rated 3.0 out of 5.0 by Hub67 Good hotel - bad restaurant.
While staying at this hotel I attempted to order room service - after four attempts of no one answering the phone I called Jimmy John's and ordered a sandwich. When I finally got a hold of the restaurant she told me they have been having problems with the phones for some time - I asked her why they haven't fixed them - she said management knew about the problems. My concern is if the employees and the management know there are problems ... why aren't they fixing them???
My suggestion - if you want a full service hotel - pass on this one. Doesn't do me any good to stay (and spend more) to stay at a full service hotel when I have to order food in. Save your money and go to a Holiday Inn Express - save $20/night and order food in!
I am a Platinum Priority Club member and spend 140+ nights/year ... I'm finding the best value is the Holiday Inn Express ... order your food and save money at the same time.
May 7, 2013
Rated 2.0 out of 5.0 by Everywhere Bummed in Carmel
This property has a nice courtyard that is enclosed on four sides by the hotel. It was a beautiful 73 degree evening and I decided to enjoy the courtyard some Pandora thru my earbuds and a glass of my home made Barolo. Suddenly Kyle the bartender shows up asks what I'm drinking and tells me that no alcohol is allowed in the courtyard. Flabbergasted I go to my room, then decide to get a water from the lobby. When I arrive in the lobby I see Kyle tell a couple of guests that they could not drink in the lobby, they ask about the courtyard and he tells them no, reason, "it might get too noisy if 20 people are drinking in there" . There were two of them!!! I decided to sit again with a non alc bev and here come Kyle, he then tells me that the reason I could not have my wine in the courtyard was a state law (he could not cut me off). I asked him why he told the other guests it was noise, he did not have an answer and left. The hotel needs to post the rules for this space, especially since it is separated from the bar area by the lobby and a hallway.
Bummed Plat in Carmel
May 6, 2013
Rated 5.0 out of 5.0 by Dadxs3 WOW! Excellent renovation!
I have stayed at this hotel many times and find the staff to be one of the best in my travels, always friendly and anticipates your needs before you even ask. Great changes to the rooms and wonderful renovation to the lobby, restaurant, bar, pool and fitness center. Will certainly be back again and highly recommend this hotel.
May 2, 2013
Rated 5.0 out of 5.0 by Todd88 Nice rooms and exercise equipment
Everything was very nice at this newly opened property, (exercise room, lap pool, hot tub and rooms that had a noise machine)
Plus great location right on I-465.
I would stay here again
Have to say the food was just average and I would eat out next time.
Besides the food, I would recommend this location
May 1, 2013
Rated 3.0 out of 5.0 by twin50 Nice staff
We generally had a good stay but did notice a few things. The bed was great and there was a good desk for the laptop. We did have to get the toilet fixed and at different times, we noticed there was no hot water. We were on the 1st floor as requested, but could not see out of our windows well. They were very cloudy/white and we sure wished we could have looked out. when the sun finally did shine. We faced 465 and it was very busy but it was not noisy to keep us from sleeping. We hope you continue to update windows and the entry. Seemed to be best for business and not for family time.
April 30, 2013
Rated 3.0 out of 5.0 by a461 Shower and bath
Could not get hot water out of the shower. When I informed the front desk the advised me that the faucet must run before the shower is turned on to get hot water. I personally have never heard of this to be the case. If that is so in this property, there should be some kind of notice placed in the bathroom advising customers that this is the case.
The des clerk, Diana, was most sympathetic to the case and allowed me a breakfast voucher. You need more employees such as her.
April 24, 2013
Rated 1.0 out of 5.0 by travman Hotel review
This was probably the experience I have had at a hotel in a long time. It started out bad and never improved. When I was looking for a hotel coming thru Indianoplis I found this one on line. I read what it had and thought this would be great for us. The problem was they failed to tell you that the hotel was under construction and that there was no resturant or bar open to get something to drink or eat. When we checked in the girl at the desk was on the phone and ignored us. Another employee had to come over to check us in.
It would have been nice to know these things before hand. The girl at the desk said we could get room service but that would take a while and we did want to wait.
With all the bad experiences we had there we would not recommend this hotel to anyone.
April 16, 2013
Rated 5.0 out of 5.0 by Joe1964 Very Comfortable Bed
The hotel is just completing their renovation. The room was very clean, and the bed was extremely comfortable (I assume because it was a new mattress). I'll definitely stay there again.
April 7, 2013