Rated 4.3 out of 5 by 102
Rated 4.0 out of 5.0 by wlchen9 Excellent value
This was the 2nd time in 2 years we stayed there. Everything was good as expected. We all had a good time...
August 16, 2013
Rated 5.0 out of 5.0 by Daveokay Excellent Conference Location
The staff friendliness and willingness to make serve made the two day conference we held a joy. Every detail was covered without exception.
August 12, 2013
Rated 5.0 out of 5.0 by lrannie Friendly people and great service
We were made to feel very welcome from the minute we walked through the door until we left.
Will stay here again if we are ever back in Indianapolis.
August 11, 2013
Rated 5.0 out of 5.0 by DS77 Great overall experience!
I have stayed at this hotel twice in the past two weeks as a getaway and it has been a terrific experience each time. Great room, great amenities, very comfortable, all at great value. I will be staying here again and looking forward to it!
August 11, 2013
Rated 4.0 out of 5.0 by Farmerswife Clean and Inviting
My husband and I wanted a nice quiet place to stay and swim after our State Fair visit. This was a perfect location about 15-20 minutes depending on traffic. Nice choice of restaurants in Carmel to choose from. The hotel itself is off the highway but it doesn't feel like it once you're there. We stayed in a suite since it wasn't much more to upgrade. Didn't gain much from that with just the two of us but would be great for a family with kids. Rooms were very clean but that dark green wall ruins the atmosphere. Made the room feel "cheap." Everything wascomfortable and clean except there were a lot of noises going on. From plumbing pipes, to kids running back and forth upstairs to people being loud in the court yard. Pool was clean but small/nothing special. It had handicap access which was cool. Hot tub was perfect. The breakfast room was excellent between the atmosphere, food and staff. You have to pay for the food but the room rates were cheap enough to make up for it. Our breakfast buffet was better than Bob Evans or Cracker Barrel. The staff made us feel important and they were very warm and welcoming. Over all, pretty safe, comfortable experience.
August 9, 2013
Rated 5.0 out of 5.0 by Msteph Exceptional Service
We stayed for three nights for a youth baseball tournament. The staff was great. They went above and beyond to meet our needs and make sure we felt at home. I don't think we ever passed an employee without them asking how our stay was going and if they could do anything for us. I wish all Hotels were this way.
August 5, 2013
Rated 5.0 out of 5.0 by Kari1212 Wonderful
We have been traveling every weekend in July this year with my sons baseball team. This hotel and staff were the best we encountered. Everyone was friendly and helpful. We really enjoyed chatting with Kyle that was working the bar the Friday night of our stay. He brought drinks to us in the courtyard and talked baseball with us for most of the time we were out there. Made our stay so much more comfortable..we all said that he made us feel like we were home... Kudos to the staff at this location!
August 1, 2013
Rated 4.0 out of 5.0 by WearyTraveler84 Mostly Satisfied
Everything was good. Our only surprise was the expense of the breakfast. With the competition offering complimentary breakfasts, we expected the same at Holiday Inn. The buffet was pricey, especially since we only wanted a cup of yogurt and something to drink. The menu price for yogurt was very expensive. We went to a local grocery store instead.
July 31, 2013
Rated 5.0 out of 5.0 by BobsHavnFun Home Away from Home
I really enjoy staying at this property which is probably a good thing, considering that I'm here at least two weeks a month. Then again, I haven't found a better, or even comparable hotel in the area!
It's clean, a great value, and the staff really makes you feel "at home." And I mean ALL the staff, as there hasn't been a time when I've passed any of them in the hallway, from housekeeping to management, when they haven't taken the time to welcome me and "thank me for staying at the Holiday Inn."
And BTW, don't let the name scare you away - this is NOT one of those old roadside-motel Holiday Inns. This one is a full-service hotel, complete with restaurant, lounge, workout facilities, pool, and a VERY nice patio great for an end-of-day unwinding session.
Highly recommend it to all of my clients, and encourage them to stay here, too.
July 29, 2013
Rated 5.0 out of 5.0 by Pam123 Beautiful hotel
this hotel was not only very comfortable, but also very beautiful. Thank you for an incredible stay.
July 29, 2013
Rated 5.0 out of 5.0 by Giggles2871 Great service!
I enjoyed our family stay at this Holiday Inn. Interior and exterior decor are beautiful and clean. Staff was very friendly and helpful. Pool and hot tub area could have been a bit more clean (water was not as clean as it should've been). Overall, a great stay. Also, breakfast was great. Will stay again if in the area.
July 22, 2013
Rated 4.0 out of 5.0 by Vlad04 Very good hotel
I like the entrance. There are two buildings, front desk and the rooms and in between there is a little garden that I liked. It's something that you don't see in other hotels. Unfortunately I did not take the breakfast in the hotel. Room was comfortable and service in front desk very friendly. Recommended
July 19, 2013
Rated 5.0 out of 5.0 by Hoosiermom1 Another Great Stay at This Hotel!
We have stayed here a few other times while visiting family in Indianapolis. It is always clean, easy check-in, good breakfast, and quiet. There were several youth ball teams staying here on our two night visit, no noise or issues even with lots of activity of teams coming and going. The elevators might have been slowed down a bit because of the number of people using them, but not enough to be of concern. I'm sure we'll be staying here again in the future.
July 15, 2013
Rated 2.0 out of 5.0 by igalam It could have been a great stay but....
Doing a road trip through 7 states in the US with my wife and my parents (from France) and after having visited the beautiful city of Indianapolis, I had 2 rooms booked for the night of July 5 at this Holiday Inn that looked great to me online.
We got the rooms 226 and 228 on the second floor. The rooms were very nice and everything looked to be a nice overnight stay.
Unfortunately, the stay became pretty disagreeable when we noticed that there was a whole group of teenagers (from a school may be) with their guides (teachers?) staying at the hotel that night.
We spent some time in the nice patio of the hotel and many of these were playing, chasing each other, screaming and running all over the hotel. We didn't take much attention about it, but none of the staff in the hotel (neither their teachers) intervened to ask them to stop their silly game.
Later in the night and till after midnight, the teenagers were still playing chasing each other and running in the corridors on the 2nd floor, shouting and screaming, till one of their teachers asked them to stop, but it lasted a long moment.
Around 6:00am we were awaken by the same teenagers running in the corridor and knocking at our door and my parent's door too and fleeing right after, and the teachers speaking loudly in the corridor.
Being very annoyed and frustrated by this very short night and noisy wake up, I went to the reception and complained about all that mess.. The receptionist simply apologized without offering any compensation.
I think that any good hotel management should consider and anticipate such situation when a whole group of teens are staying in the hotel, and make sure to allocate rooms to the other guests in a different floor to avoid such inconvenience.
As a IHG Gold Member guest, I expected a bit more consideration from the receptionist and not only simple apologies. My parents that are not young suffered from the lack of sleep the whole day and we left the hotel very disappointed.
July 11, 2013
Rated 4.0 out of 5.0 by Sinblade Great Service
This hotel has great customer service when i visited. I found the Shuttle to the local area to be very helpful. I would have love it if it was available after 10pm, however it was very nice. Breakfast was good however it was not complimentary. All in all, a good, clean hotel with a staff of professionals.
July 8, 2013
Rated 4.0 out of 5.0 by DavyB59 nice renovation, difficulty with sleeping
The room is nice, the renovation is very nice and the bartender is great. The problem is that a trash truck showed up early in the morning (5:30 a.m.?) to pick up the dumpster outside the window of my room. I stay at a lot of IHG properties and understand some of the things that happen that are out of managements control; but can't management arrange to have the trash truck show up at a later time? In addition to that, my wake up call never came. The front desk person apologized, but didn't offer restitution.
July 3, 2013
Rated 4.0 out of 5.0 by MICKEY89 Comfotable bed quiet area.
Fourth time I have stayed at this hotel since March 2013. Construction on Lobby done by my early June visit. Only complaint is on this last visit my 18 year old son took his 12 year old brother down to restaurant for breakfast. He had the complimentary breakfast coupon and my 12 year old was to eat under Kids Eat Free program per the night auditor's instruction at check in. Waitress charged my 12 year old for breakfast; Martha said was only free for 10 yrs. and under and he would have had had to order from the Kids Menu. Puzzling since she did not tell them that upon their ordering of breakfast plus my kids had not been charged for breakfast on any of their previous visits to this property with me. Front desk personnel on duty that a.m.could not answer the question either or reverse the charges. She wanted me to call back when the manager came on duty later that day. Obviously, the staff needs training and understanding of the Holiday Inn Kids Eat Free policy.
June 29, 2013
Rated 4.0 out of 5.0 by lamost Room
I'm not sure what air fresheners are used in the room but they're awful. The smell took time getting used to. And the staff waited until almost 3:30 to clean our room, which was very inconvenient for us.
Otherwise we were happy to have a microwave and mini-fridge.
Staff was pleasant.
June 28, 2013
Rated 5.0 out of 5.0 by Byrd Clean hotel
I just want to commend the desk staff and housekeeping for
an enjoyable stay! All exceeded our normal expectations with-
out any unexpected surprises.
June 28, 2013
Rated 5.0 out of 5.0 by BobsHavnFun Excellent Service and Facility at affordable prices
What really makes this hotel is the excellence, professionalism, and friendliness of the staff. From the front desk to housekeeping to the bartender and kitchen staff, every single one of them takes time to inquire about your stay, and to thank you for choosing the Holiday Inn.
Second, but just as important, is the condition of the facilities. This hotel has been recently remodeled, and the facilities lend themselves well to business, parties, and group events.
I'm here on business and have been for 19 days this month. LOL! I will definitely be back, and highly recommend it to others, too. In fact, I frequently have clients coming to Indianapolis, and this hotel is my first and only choice tor them, too.
June 26, 2013
Rated 5.0 out of 5.0 by Long1417 Fantastic Property and Experience
This is an older property that has been redone from top to bottom. Rooms are smaller, but nicely redone and appointed. The staff was excellent all the way around. Good food in dining area. Nice pool and relaxing experience. You can tell that the whole staff is really working on making the experience nice for the guest.
June 25, 2013
Rated 5.0 out of 5.0 by CatherineK Beautiful hotel with a fantastic staff
I would highly recommend this hotel, it accommodates all of your needs and a wonderful staff to make your stay a fantastic experience.
June 24, 2013
Rated 4.0 out of 5.0 by Frequenttraveler428 Good stay again
I have stayed 3 different times. All great stays . Only complaint is if you eat breakfast and order off the menu prices for what you get might surprise you. I order the three egg omelete. Came out more like 1 1/2 eggs. And the was over $10. It was great and tasty but i like 3 full eggs of protien for breakfast. Otherwise its a great place to stay.
June 19, 2013
Rated 5.0 out of 5.0 by Craig11 Great Location
Great location for our needs, enjoyed the courtyard and surounding area. Carmel was a fun town with nice eateries. The staff and service was excellent. My wife and I will use this property again when visiting Indy.
June 14, 2013
Rated 5.0 out of 5.0 by Mickey64 Very comfortable and relaxing
My wife and I stayed for two nights. We were able to a restful sleep and relax. The room was clean and the beds were comfortable. We were visiting our son who lives within five minutes of the hotel. I had breakfast in the hotel and was very good. We had coffee each day and it was very good.
June 7, 2013
Rated 4.0 out of 5.0 by CollegeMomToo Excellent customer service
Overall, a great customer service experience. At check-in the receptionist gave us a discount after learning of our connection with a local college and accommodated the request for a quiet room. The next morning the free coffee was of Starbucks quality, and the morning staff was pleasant and spent time talking with me about the hotel. I've now got a direct contact for the next time we visit Indianapolis!
June 5, 2013
Rated 5.0 out of 5.0 by ptya Happy Travelers
This was one of the best hotel stays we've had in a while. Nice renovations, excellent staff. The bed was comfy and the room spacious. Breakfast buffet was pretty good and when we got down to the restaurant the eggs had clearly been sitting for a while. The staff quickly assessed the situation and offered to have fresh eggs made to order, prepared for us. Most excellent customer service and considering this was a buffet, I was very impressed. A small extra cost to the hotel to make a guest happy - we will be back. I've read other reviews and must say we did not experience ANY of the negative situations. Check in staff was friendly, attentive and very helpful. Love the bags of ice sold out of the lobby. Great to prep coolers for a day at the Speedway. Hassle free. My only suggestion is a dream I've had since I've started traveling about 35 years ago....I wish hotels could offer a 'quite' zone stay were guests agree to 'quiet' behavior while transversing the hall ways, closing doors, etc., especially during late hours. I can dream can't I. We will be back to this hotel for sure. Keep up the great work in training and mentoring the staff. It is noticed and appreciated.
May 31, 2013
Rated 3.0 out of 5.0 by Hub67 Good hotel - bad restaurant.
While staying at this hotel I attempted to order room service - after four attempts of no one answering the phone I called Jimmy John's and ordered a sandwich. When I finally got a hold of the restaurant she told me they have been having problems with the phones for some time - I asked her why they haven't fixed them - she said management knew about the problems. My concern is if the employees and the management know there are problems ... why aren't they fixing them???
My suggestion - if you want a full service hotel - pass on this one. Doesn't do me any good to stay (and spend more) to stay at a full service hotel when I have to order food in. Save your money and go to a Holiday Inn Express - save $20/night and order food in!
I am a Platinum Priority Club member and spend 140+ nights/year ... I'm finding the best value is the Holiday Inn Express ... order your food and save money at the same time.
May 7, 2013
Rated 2.0 out of 5.0 by Everywhere Bummed in Carmel
This property has a nice courtyard that is enclosed on four sides by the hotel. It was a beautiful 73 degree evening and I decided to enjoy the courtyard some Pandora thru my earbuds and a glass of my home made Barolo. Suddenly Kyle the bartender shows up asks what I'm drinking and tells me that no alcohol is allowed in the courtyard. Flabbergasted I go to my room, then decide to get a water from the lobby. When I arrive in the lobby I see Kyle tell a couple of guests that they could not drink in the lobby, they ask about the courtyard and he tells them no, reason, "it might get too noisy if 20 people are drinking in there" . There were two of them!!! I decided to sit again with a non alc bev and here come Kyle, he then tells me that the reason I could not have my wine in the courtyard was a state law (he could not cut me off). I asked him why he told the other guests it was noise, he did not have an answer and left. The hotel needs to post the rules for this space, especially since it is separated from the bar area by the lobby and a hallway.
Bummed Plat in Carmel
May 6, 2013
Rated 5.0 out of 5.0 by Dadxs3 WOW! Excellent renovation!
I have stayed at this hotel many times and find the staff to be one of the best in my travels, always friendly and anticipates your needs before you even ask. Great changes to the rooms and wonderful renovation to the lobby, restaurant, bar, pool and fitness center. Will certainly be back again and highly recommend this hotel.
May 2, 2013