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Rated 4.4 out of 5 by 195 reviewers.
Rated 5.0 out of 5.0 by Great service! The hotel was clean and well cared for. The manager was very accommodating as I was traveling with my dog and made an exception to accommodate us. In all a great experience and will definitely stop by when I drive thru Indy again. November 27, 2013
Rated 5.0 out of 5.0 by Great stay and accommodating staff Room was clean, staff is friendly and the food tasted great. Will be back again! November 20, 2013
Rated 5.0 out of 5.0 by Comfortable hotel in a great location I visited Carmel for a business meeting and was pleasantly surprised to see this hotel nestled in a corporate park away from the hustle and bustle of the town. The hotel did not seem very busy which was a plus because the hotel staff were welcoming and helpful while not being overwhelmed with guests. The lobby and rooms were clean. Elevators needed some minor upkeep but it was not a big deal. Breakfast buffet at the restaurant was also good and the staff were helpful, courteous and attentive. I would definitely recommend this hotel to travelers and commend the staff for their excellent service. November 16, 2013
Rated 4.0 out of 5.0 by Personal review Good solid facility and I will stay here again if needed November 11, 2013
Rated 5.0 out of 5.0 by Bob8880 Amazing staff!!! Friendly, helpful, and make you feel valued. Room was clean, spacious, and comfortable. The restaurant staff very prompt and food good. November 6, 2013
Rated 5.0 out of 5.0 by Hot Water This usually isn't a problem but the water in my room was unbearably HOT!!! I had it set on cold to make it tolerable and I'm a person that likes hot showers. November 2, 2013
Rated 2.0 out of 5.0 by Mixed Feelings We had planned this trip over several months with the staff. This trip was for my daughters weddings and we attempted to reserve a block of rooms for our guest. The staff was very helpful before the event and worked with our guest to get them reservations in our block. The day our guest were to arrive we gave the front desk gift baskets to give to our guest as they arrived and were ensured that they would be handed out correctly. That was when the problems started. Our guest arrived and they were spread out between three floors, not in a block. The staff did work to correct the issue but this did not occur until after one guest was checked in and settled in a room. Since this guest was older we chose not to disturb them with a room change since they have been traveling since 4:30AM. As other guest arrived they were not given their gift baskets and when they went back to the desk there was no apology. This was very upsetting since we planned months in advanced and was told that the gift baskets would not be a problem. I was very disappointed. I must say if it were not for the waiting staff at breakfast, Blaine and Martha, I would have rated this visit as poor. Blaine and Martha were excellent. They helped our guest and made everyone feel very welcome and special. We created breakfast certificates so that our guest's breakfasts were charged to our room and Blaine and Martha did not have any issue with this request. Again they were fantastic. Overall, the hotel is nice and comfortable but if you have special requirements I would suggest you try somewhere else. If you want great service at breakfast this is the place to be. October 29, 2013
Rated 5.0 out of 5.0 by Big Room Nice property tucked in a semi secluded area on the far north-side of Indy. Big rooms. We had the executive suite. Friendly staff! October 27, 2013
Rated 5.0 out of 5.0 by Wedding Weekend Our family blocked out a number of rooms for our daughters wedding. We stayed Friday through Monday and had a fabulous experience. We would highly recommend this hotel to everyone. Our only negative was on Sunday night we wanted to watch the football game at the bar and the bartender would not allow us to turn the tv for better viewing. His comment to us was that there "may" be more people that come in to watch the game. There were 3 customers, one of which was not watching tv at all. There were 5 of us and would have ordered food and maybe a drink or two, but opted to order pizza out and watch in our room. We thought it was a bit wierd that he would be more worried about "potential customers" and not take care of the customers who were there. October 23, 2013
Rated 5.0 out of 5.0 by Great Service and Comfy beds The front desk and restaurant staff were amazingly helpful! Blaine, from the restaurant, helped my husband when my son fell in the parking lot and busted his lip. He bent over backwards to make sure everything was ok and keep our kids happy. The woman at the front desk accommodated us with a handicapped room in order to give us space for a rollaway and our other son to have his pack and play. It worked out incredibly well. October 23, 2013
Rated 3.0 out of 5.0 by Tournament Play The staff was very nice and pleasant. I enjoyed the fact that they gave us directions to our tournament fields. The room was nice and clean. I was very disappointed in the team breakfast. It was cold. The pancakes were hard as a rock and the sausage was hard and chewy. Our ice machine on the 2nd floor was broke so we couldn't get ice for our room. October 23, 2013
Rated 4.0 out of 5.0 by handicapped room this room was handicapped - the bathroom was great but the rest of the room didn't make the grade with a handicapped person. Bed was way TOO HIGH....and only one bed (handicapped sleep better alone)....bed to close to the wall for wheelchair or walker to get through....only one desk chair...and no other chair in room. It was in a good position for walking too. Breakfast was great and great service....need to check with a person who is handicapped to get ideas on how to improve the room. thanks October 17, 2013
Rated 5.0 out of 5.0 by Shopping/Dining Trip We were very pleased with our stay at this property. The room was very clean and comfortable. We appreciated the fridge and microwave that were provided. We also enjoyed the hot tub and pool area that were open until 11 at night. My daughter and I were able to unwind after our day of shopping. The hotel is convenient to several shopping areas in Carmel. There are also many fine dining choices close by. We both said we would choose this hotel again for our shopping trips to Indy. The price was better than many other area properties as well. October 15, 2013
Rated 5.0 out of 5.0 by Great stay My daughter had eye surgery and treat us really well October 12, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express we've ever stayed in! Our only complaint was that the bed was not firm enough - otherwise, we really enjoyed our stay - good breakfast - helpful staff - great location for our visit to Butler University October 6, 2013
Rated 5.0 out of 5.0 by Exceptional room Even tough it was a short stay, we appreciated the late check out because of our hockey schedule and the beds and Pillows were very clean and comfortable!! Thank you!! October 2, 2013
Rated 4.0 out of 5.0 by Great hotel, noise from highway bad enough to affect sleep Overall, great hotel, service and staff. Most comfortable bed I've ever slept in - seriously! Lovely hotel, beautiful courtyard, well insulated rooms from interior noise, professional and helpful staff. Great experience. Only draw back - and this was major - our room faced the highway and the noise didn't stop all night. The hotel is obviously aware of the amount of highway noise, because our room came with a machine by the bed to generate nature sounds to cover outside noises. Even with that, I could still hear the trucks throughout the night. I had trouble believing such a nice hotel could have this draw back. This is the only thing that will keep me from coming back. There are plenty of other equally nice hotels nearby that are not right on the highway. I've learned my lesson! October 2, 2013
Rated 3.0 out of 5.0 by Served my needs Room was clean on the surface where it showed. Pulled out nightstand to plug in phone and it was filthy behind it with dust bunnies. Bath clean but stained on floor. Air freshener burns your eyes. Front desk was nice to me on check in. Room was nothing fancy but nice. It was noisy and fan wasn't loud enough to drown out noise from hall way and others shutting doors. Bed was not up to Holiday inn standards. Ok for what I needed which was a bed after spend the day at Officers funeral showing. September 29, 2013
Rated 4.0 out of 5.0 by Convenient with personal approach Recently refurbished hotel, with clean spacious reception/bar/dining area. Rooms are fine - except those facing I465 can suffer from traffic noise. Elevators are old and slow. Bar service from Kyle is excellent and worth going to the hotel for! September 24, 2013
Rated 5.0 out of 5.0 by Great surroundings We were traveling with parents 85+. We requested a room on the first floor close to the entry. Everyone was very accommodating. September 20, 2013
Rated 5.0 out of 5.0 by Loved It! Absolutely loved my visit. Nice, quiet, clean, and very comfortable. Front desk staff was very friendly. Property itself is awesome. Especially the atrium area. The weather was beautiful to sit outside and enjoy and the location is back away from all the hustle and bustle of the busy city (although everything you need is just minutes away). Will be back! September 10, 2013
Rated 5.0 out of 5.0 by Clean, comfortable, easy and friendly... If familiar with the"new" International Hotel Group companies; e.g. (Holiday Inn's, etc.), this is another of their successful efforts to make travel, and life away from home; a bit easier. Lovely facility, clean rooms, tremendous value, easy access (although secluded from the interstate) a road warrior, with a bazillion points; when traveling for pleasure; I was pleased to hear my wife say, "oh, I could live here." Little did she know; that I live in IHG properties several nights each week, and this is one of their best! September 9, 2013
Rated 3.0 out of 5.0 by housekeeping arrived too early Just after checking in at the hotel we received a knock on the door from maintenance checking to make sure the room was cleaned up. Shouldn't this have been done prior to us arriving? Sunday morning and it was shortly after 9am when housekeeping lightly knocked on the door to clean the room. Thankfully we still had the slide bolt on the door. I think that housekeeping would have a list of all of the people that have already checked out instead of knocking at 9am. Had we been down to breakfast at that time and came back to the room to see it was already cleaned would make me feel uncomfortable as well. September 4, 2013
Rated 4.0 out of 5.0 by Great service. Clean hotel. Great value. Clean room. Clean property. Nice service. September 3, 2013
Rated 5.0 out of 5.0 by big room, great breakfast Room was huge.....much more spacious than other Holiday Inn rooms. The grounds and area where VERY nice. (not right off the exit with scary traffic)....not far from the freeway.....just in a small business park. The breakfast was awesome and worth it. The staff were great. Forgot problem. If I'm ever in the area again....I'll stay here. September 2, 2013
Rated 5.0 out of 5.0 by Excellent Staff I have needed to stay in Indianapolis a few times recently on business and I have continued to pick this Holiday Inn because of the convenient location for my travels and the outstanding staff. September 2, 2013
Rated 5.0 out of 5.0 by wonderfully clean room & fabulous guest services After a long travel day, welcomed to a beautiful room & truly fabulous hotel guest services...very helpful with directions & redeeming rewards...very friendly & gracious! September 1, 2013
Rated 5.0 out of 5.0 by Great Service The staff at this Holiday Inn went above and beyond to make my stay better...especially Craig who works at the bar who went back into the kitchen after they were closed and made me a sandwich. I was starving, I appreciated it. Thank you! August 27, 2013
Rated 5.0 out of 5.0 by Great Holiday Inn Property I have not been a fan of the older Holiday Inn properties, but this one is amazing. Everything was up to date and in great condition. Staff were so friendly and helpful. Great buffet breakfast, even had chocolate milk - my favorite. August 22, 2013
Rated 3.0 out of 5.0 by Clean room but some bad road noise Hotel room was very clean which is always most important. Even though there were many weddings going on (we were 1 of them), overall the hotel was pretty quiet in the halls. However we had a room facing the highway and I have never been so close to a highway and can hear the cars as if I was standing outside. Had to run the noise machine AND AC all night just to get somewhat peaceful sleep. Would only stay there again if had a room facing the courtyard. Should keep the restaurant open later for at least appetizers etc. Would be a win / win for everyone! I did do the Continental buffet breakfast. They just had bagels or toast. No Danish etc and the bagels were avg. fruit not bad. However for $5.95 can’t complain that much. August 22, 2013
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