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Rated 3.8 out of 5 by 156 reviewers.
Rated 3.0 out of 5.0 by Staff that I would like to commend During our stay there were two members of staff that I would like to commend, they made our stay more enjoyable by being very helpful and did it very willingly. The names are: Wayne, who worked in the bar and restaurant area on the first day of our stay, Melissa, she was on breakfast duty and put herself out to sort out our breakfast price packages in a very quiet and professional manner. We were a party of 4 people, 2 who were from Canada and these two people made our stay more acceptable. I would appreciate you passing on our comments to the two members of staff May 15, 2015
Rated 3.0 out of 5.0 by Good hotel but unable to provide good customer service discrepancy over the price quoted and the price charged for the room was unable to be resolved and am still waiting for a response from the manager a week later. May 14, 2015
Rated 4.0 out of 5.0 by Ipswich Orwell Fantastic value 2 night stay with dinner on 1st night & breakfast both mornings. Join the IHG Club before you go to earn points & to get free Wi-Fi. May 12, 2015
Rated 5.0 out of 5.0 by EXCELLENT OVERALL STAY The overall stay was very enjoyable, with well trained attentive staff, comfortable well equipped room, and value for money breakfast. May 10, 2015
Rated 5.0 out of 5.0 by Great value, great staff The outside of the hotel lacks a little sparkle and it is in quite an industrial area of Ipswich but inside it is clean, tidy and the staff are fantastic. The room was spotlessly clean and had every thing we needed. The bathroom could have done with a little refurbishment ( panel under sink loose, grouting discoloured) but it was very clean . Breakfast was good value. The sausages were tasty and we liked the idea of being able to ask for special items such as fried/poached eggs as well as other breakfast dishes. It would have been better if the staff had pointed this out to us as most of our party did not see the sign and so had to opt for the horrible hotel style packet scrambled egg. The only think missing from the hotel is a pool. You can use the one down the road but I'm not sure if there was an extra charge but it is just too inconvenient to have to pack up your kit and then drive to the sister hotel to use the facilities. Obviously this is not a fault just a legacy from the original hotel design. May 8, 2015
Rated 5.0 out of 5.0 by Comfortable bed and lovely and clean room The hotel room was very comfortable and clean. The bathroom was outstandingly clean, lighting was excellent. May 7, 2015
Rated 4.0 out of 5.0 by Great service and comfortable room Comfortable hotel with very welcoming and cheerful staff. May 4, 2015
Rated 4.0 out of 5.0 by Good hotel great staff We normally stay across the road, but we decided to give this hotel a try as it was offering a good price i,m glad we did as its an excellent hotel with a proper hotel feel not just somewhere to sleep. The staff are excellent and could not do enough for us. we stayed with friends and were put in rooms across from each other, which some hotels seem unable to do. my only gripe were the bar prices which are way too high this might be why the bar was empty. May 3, 2015
  • 2015-05-21T12:59:15.847-05:00
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