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Rated 3.7 out of 5 by 110 reviewers.
Rated 1.0 out of 5.0 by Room for improvement I stayed for 3 nights and sadly did not get the level of service I would have expected from the brand. Toiletries and items in the room such as pens and coffee were not replenished despite complaining about this every following day. The reception staff in fairness were obviously embarrassed by this and were helpful and friendly in aiding me but the reason I chose the higher price bracket brand were for the little things like toiletries and stationary where as had I paid half the price and stayed at a budget hotel I would have got the same level of service. There were other more pressing issues such as the bathroom not being cleaned for the entirety of my stay as the photos show (which I cannot seem to upload). I had left the bathroom in such an obvious state to see if anything would be done which it was not. When approaching the manager in the restaurant to place a food order as the bar had no staff behind it I was rather rudely told "Im wrapping cutlery" with no expectation of when I should be served or what I should do, crockery taken to my room was left in there and other elements of it taken from my room and left outside the door until the following day. The final issue was a 1000 point voucher I received that stated it needed to be handed in at reception and would be added to my account if I purchased a meal, I handed this into reception who stated they would ensure this was added which never was. While these are all small things when paying for a certain brand you have certain expectations which were sadly not met and this was my first and ultimately last visit to this hotel. I travel alot for work and felt there was very little to justify choosing to return and give this hotel my business. December 23, 2014
Rated 5.0 out of 5.0 by Amble Service and Quality If you are looking at this as a budget hotel or a luxury hotel you will be disappointed. For a business class hotel it fits every need with a warm smile. December 18, 2014
Rated 4.0 out of 5.0 by Comfortable and friendly The staff were very friendly, the lady on reception was very helpful on the phone when I called to say I couldn't find the hotel! The room was clean and spacious. The fold out bed was very comfortable, just as well as my 11yr old stole the main bed! Only downsides were it was very hot, even though we turned the radiator off, and could easily hear the next door room's late night shower - the baths seemed to echo the sound! The outside of the hotel needs attention particularly the window frames as this lets it down. December 4, 2014
Rated 4.0 out of 5.0 Comfortable stay Good location and well presented. Rooms clean and well decorated. Had room service which was good and quick and still warm when it arrived. Ideal for business stop overs. December 4, 2014
Rated 5.0 out of 5.0 by excellent service the whole night was a great time ,nothing to much trouble .we had a few issues but these were sorted straight away with no fuss or trouble thank you for all your help x November 27, 2014
Rated 4.0 out of 5.0 by Good service, nice breakfast Had a nice stay, very convenient location , friendly staff and good service. Next time I will use the gym maybe November 20, 2014
Rated 3.0 out of 5.0 by Holiday Inn - Orwell Would not recommend this hotel. The main problem is the cleanliness of the rooms and the fact that the heating is broken. November 18, 2014
Rated 4.0 out of 5.0 by Excellent Experience My Husband and i, had a weekend Break at the Hotel and we found it to be very relaxing, When we arrived we were given a friendly welcome. During our stay all the staff we came in contact with all spoke to us and were very pleasant. The room was very comfortable and the food was excellent. The staff in the restaurant were very pleasant and helpful. We couldnt get the free WiFi to work but this was only a minor irritation. Overall we were impressed and had a very enjoyable weekend break. We will be returning next year. November 15, 2014
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