Rated 3.7 out of 5 by 118
Rated 5.0 out of 5.0 by Andrew1972 Staff really make the difference
I stay here regularly and the hotel whilst a touch dated and needing a little refreshing in places gives decent value for money. The staff are great, recognise your needs and are onto everything. The last time I stayed the heating had broken, they had in room heater which were already keeping the room warm and they showed you how to use the heaters.
All in all a really decent hotel with an exceptional staff.
January 16, 2015
Rated 4.0 out of 5.0 great service
A good welcome friendly staff who are willing to help meet your expectations of the hotel and are willing and able to help you with local enquiries and information about the area
January 11, 2015
Rated 1.0 out of 5.0 by Another Annoyed customer Cold tired bedroom
No heating and none available until the new year so what was wrong with telling me before I checked in or even when I checked in? I got an offer of a heater for the bedroom but nothing to warm the bathroom and had to ask for two extra blankets as it was bitter.i have stayed here several times as it is close to my family but am disgusted with the lack of any offers of reimbursement as I had prepaid or come back next time and have a free night. All I got was a sorry there is nothing we can do. The head office gave me some more reward points but the local hotel manager was not to be seen. They have another hotel on the other side of town so could have easily offered a transfer or a refund as Other hotels had rooms. I do hope that they will get in contact with me with some offer to make me feel better about this chain!
January 8, 2015
Rated 3.0 out of 5.0 by SIMON9 UNCOMFORTABLE BEDROOM GRT SERVICE
I HAVE STATED MY DISSATISFACTION WITH THE BREAK DOWN OF THE HEATING SYSTEM
I DO NOT HOLD THE STAFF RESPONSABLE THEY DID EVERYTHING POSSIBLE TO MAKE OUR STAY CONFORTABLE
HAWEVER I FOUND THE HOTEL TIRED LOOKING AND BADLY IN NEED OF RE FURBISHMENT
January 8, 2015
Rated 4.0 out of 5.0 by Mike2753 Heating broke down, but still good!
We definitely picked the wrong week to visit, as over Christmas the central-heating system broke down, due to a burst pipe. That being said, the staff couldn't have been more friendly and helpful, and all the rooms were furnished with portable heaters, so we couldn't really complain.
Other than that, the room was very comfortable and our average price per night was very reasonable, though breakfast was not included.
Wi-fi was free when you joined the IHG rewards scheme.
I would recommend this hotel, and would stay here again.
December 31, 2014
Rated 5.0 out of 5.0 by steddyon Wonderful staff
as always, extremely helpful, welcoming and attentive staff.
Breakfast was as lovely as ever, even though I invited my grandchildren to run amok during it......the staff there were brilliant.
slight heating issue in the rooms, sorted out as best possible
December 30, 2014
Rated 4.0 out of 5.0 by ape123 comfortable hotel
comfortable hotel in convenient work location, will use again
December 27, 2014
Rated 4.0 out of 5.0 by Glenslot Good customer care
although the heating had failed, heaters were provided. Very friendly and helpful staff. I will stay there again when travelling to Felixstowe.
December 26, 2014