Rated 3.6 out of 5 by 37
Rated 5.0 out of 5.0 by miamamma Excellent service
It felt like being in your very own country house. Not like a chain hotel at all. The receptionist was particularly welcoming and attentive making everything very easy. We had room service - again excellent service and food. A very enjoyable stay - no wonder brides choose this as a wedding venue. Thank you.
November 28, 2013
Rated 5.0 out of 5.0 by Sarah111 Great staff and stay
Staff really helpful made stay feel as if it was for pleasure and not just work.
November 23, 2013
Rated 4.0 out of 5.0 by PHJBS Good value hotel
Food quality is very good. In particular the breakfast is outstanding when Rex is working. Most of my employees have commeneted on the quality of breakfast service friom Rex!
November 21, 2013
Rated 4.0 out of 5.0 by Gwil01 better than expected
Great experience, nothing posh but comfortable and excellent staff.
the surprise was how quiet and relaxing the room was. A little dated decor -wise, but even that was quite refreshing.
November 19, 2013
Rated 4.0 out of 5.0 Friendly Staff and Good Service
Just a one night stay here. A friendly welcome & a comfortable room. Although it suffered from traffic noise. (They should really consider sound proofing & triple glazing).
Arrived about 4:45 & needed to be out by 6:30, so was looking for a quick meal. The restaurant achieved this without any fuss.
Breakfast was excellent in choice quality & service.
Our compliments to the chef & all the staff.
November 2, 2013
Rated 5.0 out of 5.0 Excellent value and helpful service
A party of six adults stayed overnight at this hotel as we were attending a wedding party nearby. We were all pleased with the service we received. The food in the bar was good value and the menu varied. Breakfast offered a large choice of food and most importantly, the hot dishes were hot! Rooms were large and comfortable. When we returned late a very helpful night porter provided us with tea and coffee. Overall a good experience and definitely value for money
October 24, 2013
Rated 1.0 out of 5.0 by Ric17 Would not recommend - noisy and poor customer service.
The Holiday Inn brand are, in theory, meant to provide a standard level of service wherever you may be staying.
The staff at this hotel did not appear to be familiar with these basic standards and the customer service fell far below which I would normally expect at Holiday Inns.
The levels of noise (due to a party/function) were unacceptable. Furthermore, the fire alarms were activated twice during the night and there was no letter of apology/explanation at checkout.
However, the hotel is good value and has great potential due to the size of the rooms and the facilities. However, it does need a makeover and some staff training.
I fully agree with the comments of Stuart500 below.
October 17, 2013
Rated 5.0 out of 5.0 by samhd Comfortable clean room
The room was comfortable and clean. the staff were very helpful and the food & service were excellent. Would definitely recommend.
The only complaint is that the shower height was not adjustable.
October 8, 2013