Rated 4.2 out of 5 by 261
Rated 5.0 out of 5.0 by MandS.007 A relaxing break
The room was clean and spacious and overlooked a field.
The pool was warm and staff helpful and the grounds help to set the hotel back from the road and make the location peaceful.
August 20, 2014
Rated 4.0 out of 5.0 by Travelling Engineer Good Hotel
Stayed here whilst in area on business. Being a Platinum member I got upgraded at check-in. Room was fine although bathroom was tired and needed re-furbishing.
Food in restaurant was excellant as were staff. Bar staff were also very good
August 19, 2014
Rated 5.0 out of 5.0 by oodie Clean, comfortable hotle
As usual, excellent service all across the board in the Holiday Inn.
Impressed with the choice of pillows as I need a firm pillow and most hotels don't provide this choice
August 19, 2014
Rated 4.0 out of 5.0 by don mack great service
Excellent service. Greeted and welcomed by the reception staff and all explained well at time of check in.
Would stay again, clean and tidy room with good eating, recommended.
August 18, 2014
Rated 4.0 out of 5.0 by SinkyH Great staff & food
From check in to check out I found the staff extremely friendly and co-operative. Sorting out my WiFi payment issue, repeated times my key needed re-programming (need to keep it away from magnets in my iPad case!) and generally dealing with my custom with a smile.
The room was clean and comfortable and the curtains certainly kept out the light - unfortunately the same could not be said for the 20mm gap at the base of the door. A rolled up towel soon solved that minor issue though.
I had one evening meal at the hotel and I thoroughly enjoyed it ... the food was very well presented and tasty.
The breakfasts were the normal buffet fare, with the usual issue of plates not being quite warm enough to prevent the food cooling.
August 16, 2014
Rated 5.0 out of 5.0 by gwebbie57 Affordable quality.
Good choice at breakfast. Lovely quiet room. Friendly efficient staff. Excellent location for the lovely suffolk countryside. Great value long weekend break, we had a lovely relaxing time, thank you!
August 15, 2014
Rated 5.0 out of 5.0 by Amberbob A good family experience
The swimming pool for the children and the gym for daddy are an extra bonus of the stay. Breakfast is a highlight, but the bar prices are the normal high end you expect in most hotels. Although the stay is more expensive in the summer season than the off-peak season it is still good value for money for a family.
August 13, 2014
Rated 5.0 out of 5.0 by newtoipswich Great staff, good location
Great staff, good location. The front of office staff certainly went the extra mile for us. Also, the swimming pool staff and ambience were very pleasant, making "excercise" a pleasure for once !
August 11, 2014
Rated 5.0 out of 5.0 by minifreak break
great staff great hotel loved it and would go back again
August 11, 2014
Rated 3.0 out of 5.0 by BusinessmanUK Cleanliness and staff response poor to issues
Poor level of cleanliness in room - very grubby for an executive room and staff response to issues not forthcoming so I cleaned the room myself.
Aair conditioning made a loud noise constantly
August 8, 2014
Rated 4.0 out of 5.0 by DR_9988 Nice Hotel with friendly staff
I stayed here with my extended family last weekend for a visit with relatives. The location is great for families with plenty of places to eat nearby and Jimmy's Farm (highly recommended) within about a 5 minute drive. The staff were friendly and were able to ensure we had adjoining rooms. The rooms were clean and adequate and the large TVs were great for the kids. The pool was also very nice.
The food at breakfast was good and the staff were helpful but they seemed unable to keep up with demand so many items were unavailable. On our first day there were no pastries for around half an hour (then when more were put out they were gone within 5 minutes), they had run out of yoghurts and some cereals, the pancake machine was broken and some of the hot food items were also unavailable.
Overall this a great hotel but they could do with more staff at breakfast.
August 7, 2014
Rated 3.0 out of 5.0 by Softiee poor customer service, good Breakfast.
I chose this holiday inn to my detriment, because the Orwell branch does not have a spa. I was thoroughly disappointed and ended up not using the spa and checking out just after 10am - a lot sooner than intended as my check in experience totally put me off.
We arrived after a long journey in traffic so I was definitely looking forward to a swim and some time in the spa before attending the function I came down for but unfortunately, this did not happen as I was upset by the rudeness I encountered during check-in. There was a lady hovering around whilst we were checking in which wasn't an issue till a request for a late checkout prompted a response from this lady. She spoke over me to the receptionist saying late check out can only be till 1300hrs because it's a busy weekend. I found this rude and unprofessional as my request was not directed at her. The request became a bit drawn out then the final response I got from the receptionist was that she will get back to me. She never did. Check out was a chore just one receptionist checking people out and ordering cabs. Not acceptable especially since it appeared they wanted guests out asap. In summary - rude staff, poor staffing level. Only plus was the pancake machine which my children loved.
August 7, 2014
Rated 5.0 out of 5.0 by jennyandchris excellent base in Suffolk
its great to find a clean, friendly hotel with a pool and a good quality of room and breakfast which we can use as a base for work or for exploring Suffolk for pleasure. Stayed several times and will do so again. My only criticism is how hard it is to find the direct telephone number for the hotel, without paying a charge for the call, in order to check facilities for my ambulant disabled partner. Oh, and I could also do without the piped music outside the entrance.
August 6, 2014
Rated 1.0 out of 5.0 by EmmaN85 Disappointing
I felt the room was small and crampt, the reception were informative and unhelpful. I wasn't offered an itemised bill which would of been useful as wrongly two rooms from our group booking had been billed to me. One being the bride and grooms room which I was told would be complimentary. The breakfast was not up to scratch and again was disappointing.
Others in our party were also treated unfairly, so I wouldn't recommend this hotel.
August 5, 2014
Rated 3.0 out of 5.0 by bangerbabe20 Pleasant stay
Had a pleasant stay at this hotel, never used a holiday inn before, but as was near to where we were going it was fine, King size beds would be better than the doubles that are used and mattress was uncomfortable.
Would like Holiday Inn to provide more famiy rooms as only cater for 3 in a room.
July 31, 2014
Rated 5.0 out of 5.0 by Micheal1. Nice relaxing stay
I had the most relaxing stay.All staff were friendly and helpful. Loved the leisure facilities.Pool area great.
July 26, 2014
Rated 3.0 out of 5.0 by Sekuru ipswich
the hotel is good and stuff very pleasant at all times,i like to eat where I stay but the food needs revamping from both breakfast and dinner,i end up going out to eat
July 25, 2014
Rated 4.0 out of 5.0 by EastAngliaGirl Good base
We have used this hotel on a number of occasions over past 10 years when visiting friends/family in Suffolk. Hard to find fault. Staff very welcoming, friendly and helpful. Rooms/beds comfortable, although decor rather dated. Bathroom fine - basic toiletries provided . Air con excellent. Plenty of car parking. TV adequate. WI-FI not great- but that was only niggle. We will be using Holiday Inn Ipswich again.
July 22, 2014
Rated 4.0 out of 5.0 by Chaps123 Hotel overview
I was more than happy after the recent mon-fri stay and look forward to my next visit , the pool, gym and sauna is a very welcome touch to be able to use as it brings a little bit of added comfort to the hotel . Food and staff are excellent I have nothing to complain about and will be going back !!
July 21, 2014
Rated 5.0 out of 5.0 by Myty Friendly staff and food
Staff were mostly friendly and helpful. The female receptionist (foreign) handed us papers on checking in but did not guide us to room. We had not been to the hotel before and did not know the layout. Suggest training issue not to assume the customer knows this. The waiter at breakfast (foreign) seemed to have language/perception difficulty understanding basic request I.e how many teas and coffees, which we also waited ages for. He also cleared our table of things we were still eating when we had just left to go and refill our glass for juice. So, suggest training issues around being observant around the guests are required. We really enjoyed our breakfast, it was cooked well and good choice. The kids loved the pancake machine, and want to come again for that reason.
July 17, 2014
Rated 4.0 out of 5.0 by Tigger23 Comfortable bed and good service
Stayed at this hotel before our cruise from Harwick. The room was clean, comfortable and the staff were very helpful. We didn't dine at the restaurant - however we did have a drink after returning from dinner. The bar was mainly business travellers. one of the guest was subjecting others in the bar to listen to his music from his iPhone, which I found quite annoying. The room was good value for money and ideally located for our onward travelling. The wifi in the bedroom wasn't the best. However, the trip was good value and I would use again.
July 14, 2014
Rated 5.0 out of 5.0 by PeterDE PDE
We use this hotel regularly to visit my elderly father (90) in the care home just down the road. We travel from Hampshire and find the hotel very welcoming and in the ideal position for the care home, Ipswich and Felixstowe.
July 10, 2014
Rated 2.0 out of 5.0 by wc mendoza uncomfortable sofa bed.
fine except for a very uncomfortable sofa bed which was provided for our daughter,she was unable to sleep in it,
July 9, 2014
Rated 2.0 out of 5.0 by Per A Is this 2014!?! Wifi for only one device!?!?
Have an agreement w. my company where Wifi and Parking is included...got the Wifi ticket and loged in from my Smartphone - works fine!....trying to login from my Laptop, but the code works just for one device, talks to the reception, and that is how it is...they don´t give me another code (did not even offer me to pay for it...even if I wouldnt)...really surprise. Wifi included would be without that kind of exception ...almost no one have only one device....sorry for the management that makes such decisions...and sorry for a reception that doesnt over rule it...sad!
July 7, 2014
Rated 5.0 out of 5.0 by Obeth 10/10
Fantastic stay. Thoroughly enjoyed it. very very clean and beds very comfortable A+
July 2, 2014
Rated 4.0 out of 5.0 Good room and great value
Really impressed with value for money nice room , staff really pleasant ,meals included breakfast and evening dinner. Pool really nice.
July 2, 2014
Rated 4.0 out of 5.0 by tiptree Does what it promises
Efficient and friendly check-in.
Clean and tidy room with all basic facilities.
Bathroom facilities work as they should
Bar staff helpful, food and drink ok
Good night's sleep
Efficient and attentive check-out
July 2, 2014
Rated 4.0 out of 5.0 by Tim330 Hotel Good - Restaurant Service very slow
Dinner in restaurant with two children took too long at 1.5 hours, they got my drink wrong and were not really that busy.
To add insult a 10% service charge was added!
July 1, 2014
Rated 4.0 out of 5.0 by zubi Internet Access
In this day and age where wifi is readily available and free in coffee shops and restaurants across the uk, I was very disappointed that the hotel had no free wifi at all, not even in the public areas.
Wifi was available for a charge of £3.95 for one hour!!!
July 1, 2014
Rated 5.0 out of 5.0 Holiday Inn,Ipswich 20th to 24th June 2014
Disappointed in the cost of using the internet facility and didn't take the option. I was told upon leaving that had I become a "club member" the facility would have been free. This should have been pointed out on arrival.
I have now signed up to become a member as I will use group hotels in the future, but I would think it a reasonable gesture to include the 4 nights as "nights stayed " at one of the group hotels,retrospectively.
June 28, 2014