Rated 4.3 out of 5 by 112
Rated 5.0 out of 5.0 by Scotsfinn Not the newest hotel but some of the best and friendliest staff
We stayed at couple of night at the hotel and whilst it isn't the newest ALL the staff were brilliant and couldn't have been more friendly. The place was immaculately clean, but the hotel is ageing.
10/10 to the manager and his team .... But holiday inn should give them a better hotel to work with!
Would use it again
November 2, 2013
Rated 4.0 out of 5.0 by Carian Comfortable base on a stormy weekend!
Chose this hotel as we were attending a wedding in Ipswich. Booked well in advance and found the rates very reasonable for a two night stay.
The check in at reception was very efficient and staff were very welcoming.
Our room was warm and cosy which was good because this was the weekend of the big storm which battered the south and south east of England.
Bathroom was rather small and other than that the only criticism of the room was that an extra lamp near the sofa bed would have been useful as it was difficult to read whilst sitting there.
We used the restaurant on the first evening, staff were very pleasant and attentive and the menu was quite varied, maybe a little pricey though.
Would recommend this hotel but maybe ask for a room away from traffic noise on busy nearby road.
November 2, 2013
Rated 5.0 out of 5.0 by Garym1 Great service staff very helpful.
We found the whole stay very lovely, food was very nice and staff were. Very good and made us feel very welcome will be returning next year.
November 2, 2013
Rated 5.0 out of 5.0 by Robb123 Family Stay
Staff went out of their way to make our stay a good one.
October 31, 2013
Rated 5.0 out of 5.0 by Amanda7889 Fantastic value
All of the staff were friendly and helpful, from the moment we arrived at reception. The room was spotlessly clean and the bed comfortable. The pool and spa area were also clean. My only grouch about the whole weekend is that there was not a temperature control on the shower in the spa area and it was permanently turned to hot, so I was unable to have a cold shower between saunas and steams. But that really is my only grouch - we had a lovely weekend break.
October 30, 2013
Rated 1.0 out of 5.0 by Tel206 Poor night
Breakfast was excellent, room was clean, but poor night sleep due to drunk people fighting in car park and 1st floor hallway not very impressed when you have 1 year old son. Called reception nothing was done about the people fighting outside.
October 30, 2013
Rated 5.0 out of 5.0 by Necromancer01 PERFECT
Can not complain about anything as we enjoyed our stay, be it only for one night. It's the second time we have used the hotel and hope that there will be many more. All of the staff were brilliant. Once again thanks to you all.
October 29, 2013
Rated 5.0 out of 5.0 by Emmy5 Great room
Great room and lovely staff who were extremly helpful
October 24, 2013
Rated 4.0 out of 5.0 by tolly trying out the HI ipswich
When staying in Ipswich I normally stay at the Belstead Brook Hotel, decided to try the Holiday Inn instead this time.
I found the staff extremely helpful, the hotel is nice and quiet and even tho it is next to an extremely busy road, the facilities of the hotel fromt he bar and restaurant to the pool, gym, sauna and steam room very well maintained.
The only down side is that the pool is quite small, so if you are going for excercise it is fine,but if children are in then it can be quite frustrating.
October 24, 2013
Rated 4.0 out of 5.0 by eisenerz Angenehmer Aufenthalt
Ich habe dieses Jahr ca. 100 Nächte im Hotel übernachtet und es gibt nicht wirklich ein Problem, dass mich negativ stimmt. Das Personal ist immer freundlich und hilfsbereit, ob an der Rezeption – Zimmer Service oder im Fitness Studio.
October 22, 2013
Rated 5.0 out of 5.0 by Princess1 highly recommend. relaxing, beautiful and grand hotel
Fantastic welcome, friendly staff who helped us with our late check in and booking. The pool sauna steam room and jacuzzi are brilliant. I loved my stay here and will be booking again soon
October 15, 2013
Rated 4.0 out of 5.0 by CliffTop Good hotel
I stay regularly with work and have always had a comfortable stay with helpful staff.
Although the last few stays has seen the removal of being offered a drink upon check in, which is a real shame.
Great hotel though!
October 6, 2013
Rated 4.0 out of 5.0 by Toffee6 Good service and great rooms
We hired a conference room for a working craft weekend. The staff helped set our room up and looked after us well through out the weekend. I would recommend the venue for a working craft weekend, room was light and secure. Bedrooms were clean and well looked after. Because we had a package deal we did not have the full menu but there was a choice, if you stayed more than two nights it might get a bit boring.
September 28, 2013
Rated 5.0 out of 5.0 by Bigbranduser Best hotel stay for a long time
I booked early and got an executive room at a great price. Check in was a real pleasure. Attentive and sincere check in service. I was recognised as a Platinum member (this remains a big problem for IHG - too many hotels just don't recognise this which I personally put down to a lack of customer service training. Is it important. Yes it is because you have to make a high number of stays in IHG. Brands and therefore spend a lot of money, so in my opinion that deserves recognition at the hotel and not just online).
My room was clean and amply stocked with magazines, beverages and a very large TV. The air conditioner however was inadequate and the hotel obviously have locked the minimum temperature at 20 degree as the temp never got lower. The 'wood' blind window shades when completely closed shut out any natural light but they also trap the heat in the room - hence the need for a more generous temperature setting !
Overall, my stay was good and I was especially pleased with the service. The breakfast was great. A full buffet of bacon, sausages , eggs etc.. Plus cereals, pastries and breads to enjoy with juice choices.
I'd recommend this hotel as being one of the better run Holiday inn brands in the UK......and it also has an excellent Spirit Club ( leisure club). thank you Ipswich HI for a great stay.
September 28, 2013
Rated 5.0 out of 5.0 Poor Service for food
I have stayed here many times, and the restaurant has allways been very poor on service and often very slow.
Have tried the bar meals, and that was very similar. Started off OK with the first 4 meals, but then friends with us had huge wait only to find that they had then run out, and then took ages for the alternative.
Seems like most people stay here, as the hotel is very good, but eat elsewhere.
September 27, 2013
Rated 5.0 out of 5.0 by Clive900 Good value and reception staff excellent
We stayed September 14th for one night. Room was really quiet.
Would definitely stay again. Very close to restaurants and pubs which were about 2 miles away. Did not use swimming pool because we arrived late.
September 19, 2013
Rated 4.0 out of 5.0 by Squeezer Nice quiet room, comfy bed.
Service from friendly helpful polite staff made a 10 night stay very pleasant. Pity the food wasn't as good as the service and the bar was often not manned meaning a long wait. The couch in the room had seen better days but the bed was very comfortable and I would have appreciated a change of bed linen at least once during my stay.
September 13, 2013
Rated 4.0 out of 5.0 by garry123 comfortable and friendly stay expensive breakfast
the room was clean and comfortable the staff good, the only down side was the expensive breakfast. If you buy a voucher when you check in it costs £9.50 each, normally £15 each, stayed at far better places and had better breakfasts and cheaper, someone from the management should visit other hotels and price theres accordingly, I would stay again but eat breakfast else where.
September 10, 2013
Rated 5.0 out of 5.0 Business Trip
Very pleasant lady on the main reception and quickly booked me in and provided my room.
Free room up grade and a drink too!!!
Excellent night sleep
September 10, 2013
Rated 4.0 out of 5.0 by KGB1 Comfortable Room
A very comfortable room - staff excellent and very helpful would stay there again.
September 2, 2013
Rated 4.0 out of 5.0 by superteach Disappointed
Disappointed this visit. Room was good but so noisy we were unable to sleep. When will Holiday Inn stop the very early linen collection outside guests rooms? Soft close room doors would also help when other guests are in and out all night. Breakfast also disappointing as the toaster could not be set to do anything other than burn or simply dry out the bread, they had run out of marmalade, we were given dirty used cutlery and the young lady serving us was very brusque and swept food from the table onto the floor.
Holiday Inn cannot be blamed for the ice cream van serving outside our window in the middle of the night or the people running up and down the corridor all night but this combined with the dawn linen wake up call and the poor breakfast made for a disappointing and not relaxing stay. This was unusual as we usually enjoy our stays and have returned a number of times.
August 31, 2013
Rated 1.0 out of 5.0 by ingosixx Old fashioned
In desperate need of rennovation, needs updating.
Staff not informed with business a/c and could not order room service without a long drawn out discussion - and was still not resolved.
August 30, 2013
Rated 5.0 out of 5.0 by Hampy One of the best
Compared with other HI we have stayed in possibly one of the best the only criticism would be as with other hotels not quite on the button with topping things up at breakfast time.
August 29, 2013
Rated 5.0 out of 5.0 by Kaka4444 Fantastic!!!
We had a wonderful stay at this hotel, the staff were magnificent, lovely little extras like an activity bag for our 5 year old given at check-in. The swimming pool and spa were great and we had to literally drag our daughter out. The room was immaculate and very comfortable. The breakfast was second to none - best we have had in a long time. We will definitely be returning and will be recommending without hesitation to friends and family. Well done Holiday Inn!
August 28, 2013
Rated 5.0 out of 5.0 by Michael261 Nice place to stay
Very nice Hotel and staff, I do however think that in this day and age that Internet access should be free for all Hotel Guests, overall we enjoyed our stay.
August 27, 2013
Rated 5.0 out of 5.0 by PROOK Customer Service
We received excellent service from all members of staff we came in contact with, from Reception to Housing Staff.
Daniela on Reception was most helpful and welcoming. I had a problem with my laptop and she corrected it for me.
August 22, 2013
Rated 5.0 out of 5.0 by Surbiton53 Weekend break
Our second stay in the last couple of months here, very convenient for sighseeing, had an upgraded room makes a difference those little extra touches, chiller cabinet and safe, sightly larger room, only had breakfast which was ok, little bit of a let down compared to other Holiday Inns. Loved the swimming pool, would definitely stay again when visiting the Suffolk coast.
August 21, 2013
Rated 4.0 out of 5.0 by JazzyGuitar Lovely room
We were only staying one night to visit my mum who lives nearby - so it was very convenient, and the best rate of all the local hotels. We were lucky enough to be upgraded to an executive room, which was very comfortable, and well-appointed. The stay served our needs very well, and would have earned a 5* rating, but unfortunately there was a wedding reception that evening, and some of the guests were very noisy about the corridors into the early hours of the morning, which really disturbed our sleep - and we'd had a 300 mile drive that day! So, not the fault of the hotel, just a sad reflection of how inconsiderate some people can be!
August 21, 2013
Rated 2.0 out of 5.0 by johnnyw quite comfortable but let down by little niggles
The room (#136) was very small and the shower was pathetically low in power...the water just trickled out. Despite being previously advised that my IHG Club status was Gold Elite and entitled me to free access to the hotel WiFi system I was unable to get my IPad connected to the WiFi system during my entire stay of 3 nights. Very disappointing!
August 18, 2013
Rated 5.0 out of 5.0 by Rowans Highly recommended
From the moment we arrived to to the moment we left we could not have been treated any better. One of the best Holiday Inns we have stayed in. Excellent reception, very comfortable room, large bathroom, superb restaurant and service. Only one complaint = the portions are so large we couldn't eat all our meals. Breakfast service equally as good.
Easy to get to, ample free parking overall a great stay.
August 16, 2013