Rated 4.3 out of 5 by 112
Rated 4.0 out of 5.0 by Jbcumbria13 Friendly staff and good location
Had 5 nights 2-7th August, ate in the restaurant twice £15 per person meal deal, main plus 2 drinks, good deal and food nice. Ate in bar once, more choice but makes it much more expensive as cannot do meal deal, a real shame. Kids eat free in both, excellent value! Staff everywhere in the hotel fantastic customer service, except one member of staff in the spa who was obviously trying to do a personal training session and man the desk, so perhaps not his fault he wasn't listening to what I was saying and couldn't wait to get rid of us!!
Rooms clean, beds comfortable. Coffee/tea replenished every day.
Overall a great stay and would return. Thanks!
Oh, one major disappointment was the price of wifi!!!!! £5 per hour, was going to cost us £50 for our stay!!!!!!
August 13, 2013
Rated 5.0 out of 5.0 by nrjr what a suprise
So much better than expected, excellent service & will stay again . So easy to book & very good value. Well done, 10 out of 10.
August 6, 2013
Rated 4.0 out of 5.0 by Hedgy one night stay
Receptionist a bit stressed on arrival.
Clean comfortable room with tea and coffee, would have been nice to have complimentary biscuits and sweeteners.
Limited range of drinks at the bar including no real ales.
Not advised at the time of booking/checking in that their was a wedding on that day so the evening was a little noisy.
Lockers very tired looking in the swimming area with some of the coin return trays inside the lockers broken, however towels were provided and the staff were friendly.
Free internet would be good.
August 4, 2013
Rated 5.0 out of 5.0 by Mondy27 Excellent Staff, Great Service
Booked a family room which was comfortable, spacious, nicely decorated and cleaned to a high standard. Staff were very helpful, particularly lady on reception. Check in was excellent.
Leisure facilities were a bonus as we had our 7 year old grand daughter with us.
Breakfast was good but as staff were busy we had to wait for food to be replenished which wasn't too much of a problem
Would recommend this hotel to others.
August 4, 2013
Rated 4.0 out of 5.0 by rachw Relaxing stay
Had a lovely relaxing stay at Ipswich Holiday Inn. We were upgraded to the executive room and had plenty of room and complimentary water etc. The pool, sauna and jacuzzi were lovely and relaxing would definitely recommend. Great that check out time wasn't until 12 so a lovely lie-in on the Sunday morning.
August 2, 2013
Rated 5.0 out of 5.0 by Tone497 Just what we needed.
We booked at very short notice as we had been invited to a wedding in Ipswich, but as my wife was recovering from a major operation we decided to go down the night before.
The hotel reception was very friendly and the room at the back of the hotel was quiet and just what we needed.
Breakfast was good and served by cheerful staff.
We were able to relax over coffee in the lounge area and "people watch" another wedding preparation! So, just what we needed and thank you Holiday Inn.
August 2, 2013
Rated 5.0 out of 5.0 by Woola Golf with buddies - Pool and Spa ease aching bones
It is a solid 3 star hotel with the added benefits. We use this hotel at least once a year to meet friends and play in a society Golf match. We use the pool and spa to ease the aching bones after the game!. I would highly recommend this hotel.
The staff are always very welcoming and helpful.
A bit disapointed that the free gift has been stopped for Club reward holders but times are difficult at the mo and we did get the room at a great price.
I have only put 4 stars in 'able to relax' because the seating in the bar area looks good but is not comfortable. Drinks are very expensive.
We ask for a room at the back of the hotel and I sat and had my first cuppa of the day sittingin the sun on the park bench overlooking the fields. Husband still snoring at the time!
We didn't eat at the hotel so cannot comment on this aspect .
Park and ride, next to Tesco, a mile away, so no need to take yor car in to town.
August 2, 2013
Rated 5.0 out of 5.0 by HJMac Comfortable and spacious room.
We were pleasantly surprised with the location of the hotel to our requirements for travelling to Felixstowe, Colchester and Hadleigh.
The room was of a good size and the décor was easy on the eye. The large bed was extremely comfortable and the choice of pillows texture was a benefit.
The daily extras were a pleasant surprise.
July 26, 2013
Rated 5.0 out of 5.0 by Sax2712 Excellent staff and facilities
Have just spent 3 stints of 4 nights at this hotel and can't speak highly enough of the staff, from the night manager Karl to the receptionist Jade and all the restaurant staff Chris/Gill and Carla to name just a few. They all made my stay a pleasure. Thanks
July 26, 2013
Rated 5.0 out of 5.0 by Joy83 Lovely room & very good servive
A most enjoyable stay at this clean and comfortable hotel. The staff were friendly and helpful and showed a good knowledge of places of interest in the area. We will be staying again in the near future. We would recommend this hotel to anyone.
July 24, 2013
Rated 5.0 out of 5.0 by DGNC recent stay
I stayed at the hotel last week. The food and service were the best I have experienced in all my visits. I must say that the staff do go out of their way to look after you and I feel embrace the Managers ethos of aiming to please. Carla in the restaurant was a shining example of engaging the customer.
July 22, 2013
Rated 5.0 out of 5.0 by JSE3 Nice stay
We had no specific plans and fortunately found the H.I. Ipswich had a room after a long day on the road. The staff were very friendly and accommodating. The restaurant was a good value and quality for dinner and breakfast. The room was comfortable and had all the features we needed (frig, TV, tea pot, comfortable beds). The indoor pool was clean and good size, unfortunately I did not have time to do a few laps.
July 17, 2013
Rated 3.0 out of 5.0 by Paulkl Over priced for what is a tired old building
I stay at this hotel every time I come back to the UK as it is very convenient for our office and that is the only reason I stay here. It is clear that they have, since my last visit, gone through some redecoration and changes in the service but I still feel this hotel is over priced for what you get.
Some specific points.
1. The towels are too small and of poor quality.
2. The mini bar was empty
3. The iron provided was not a steam iron and was obviously the cheapest they could find.
4. Rip off internet prices (Free internet is now available after 3 years of complaining but only 256kbs)
They are now offering Starbucks coffee which is great as I drink this all the time. I ordered a Caramel Frappacino and they served up some white milky thing!! They claimed this is how they were trained to make it. Whatever it was it was not the same as I get in Starbucks around Asia or the US.
I live and work in Asia and travel a lot around the region. For the same price I would get a 5 Star hotel (with free internet) and a lot better rooms and facilities.
I am afraid this is just another example of rip-off Britain.
July 17, 2013
Rated 5.0 out of 5.0 by Dathi0 Very comfortable and quiet location
Just a pity the wifi service was poor. Every thing else was great.
July 14, 2013
Rated 4.0 out of 5.0 by Roots677 Service
Great service from Bar Staff particularly Sam, very attentive and dealt with some rowdy guests professionally
July 12, 2013
Rated 5.0 out of 5.0 by AlanCornwall Well Run Hotel
Needed a base for a few days to look around Suffolk and this seemed to be ideal. The grounds were clean and tidy and the landscaped gardens (lawns mostly) were well kept and in excellent condition. The newish building was also clean and neat - must be a Holiday Inn thing. The staff were excellent, nothing was too much trouble and they all seemed to enjoy working there - always a good sign. The room was comfortable as was the bed - great shower too.
Car parking was excellent and plentiful - the hotel itself was quiet and peaceful, an ideal location for our travels.
We didn't use the pool but we could see it through the restaurant window and it looked excellent - always a few people there using it. The jacuzzi was well used too.
Over the four nights we stayed there, the breakfasts were always very good and plentiful - help yourself type. We had three dinners of which the first was mediocre, the second great and the third average. Our only complaint, if you can call it a complaint was the fact that the dinners on each night were not consistent which slightly (very slightly) spoiled what would have been a wonderful few days. Saying that, I still give my overall score the full five stars.
July 5, 2013
Rated 5.0 out of 5.0 by Gillian1000 Business stay
I have stayed at this hotel twice and have found that both times it has been a good experience. The staff are attentive but not intrusive and always happy to help. when the projecter in my conference room did not work the staff replaced it in minutes and my delegates were impressed with. The speed of service for tea and coffee breaks - refreshments were delivered exactly on time. The food in the restaurant was excellent and tasty. It is easy to find and plenty of parking. Would definitely recommend.
July 3, 2013
Rated 4.0 out of 5.0 by stushack Comfortable stay
Although the room was not ready when we arrived at 14.15 approx, we were offered a free drink from the bar whilst waiting.
The room was very comfortable and we were well looked after.
June 30, 2013
Rated 4.0 out of 5.0 by Simon13 Seven Day Stay
Clean room, friendly staff, good location. The weakest link is the restaurant.No local produce or specialities featured on the menu.The chef explained he was unable to choose his own locally sourced ingredients which accounted for the shoe leather steaks and the Welsh fish!
However the problems we had were swiftly corrected when we spoke with the operations manager.
The hotel would also benefit from an outdoor seating area.
Would probably stay here again when visiting the area.
June 29, 2013
Rated 5.0 out of 5.0 by crobie Great team
There is a real team spirit at the hotel and everyone was incredibly friendly and helpful. Interested but not nosy and generally relaxed and business like.
Pool and gym facilities were good and the restaurant was doing a thriving business!
The attention to detail was v good, and I was particularly impressed with the managers contact list. So I emailed him direct and got a response back the next day. As I said in his email - little personal touches like that reinforce the brand and make it more accessible.
A good stay and will be going back there again.
June 24, 2013
Rated 4.0 out of 5.0 by 12Chris A good place to stay for business
Overall a good stay. The complementary wine and spa all helped to relax me after a hard days work. The only disappointment was the although the wake up service which was not reliable on this occasion.
June 23, 2013
Rated 5.0 out of 5.0 by Findus46 Excellent over night stop
Late check in , upgraded on arrival, with bonus points as well and a free glass of wine bought to my room. Very warm welcome at reception and at the bar, breakfast was a bit noisy as a coach was leaving that morning so screaming kids but can't be helped. Overall one of the best holiday inns I have stopped at so far....
June 22, 2013
Rated 1.0 out of 5.0 by Fayehd Will not stay here again
Given a small smelly room, could smell cigarette smoke, terrible. Toilet was dirty, not cleaned as water inside was dirty. Called the reception to get room changed, phone got answered on the 3rd attempt. Got a callback only to be told that the hotel was full but I could move to another room. No help was going to be sent to with the new key and to help me move my luggage to the other room. I had to walk all the way back to the reception with all my luggage to hand bad the old key and get the new key, terrible service! After a long drive, tired and hungry, this is not the kind of service you expect to get.
June 18, 2013
Rated 5.0 out of 5.0 by Whippit1942 Wonderful
The quiet room overlooked the fields, comfortable beds,
The staff are outstanding ...Christina,Jill ,Sharon, Jade..and names I can't recall....I had a wonderful time....I hope to be back next year.
June 14, 2013
Rated 3.0 out of 5.0 by Shazza57 Helpful staff, lousy steaks
Room was comfortable, enjoyed the amenities (i.e. pool, sauna and gym area) but found the food inedible and had to return 2 steaks by which time the rest of my party had finished their meal and then had to return my desert because it was not cooked. On a positive note the staff where very helpful and obliging and I got a full refund on my meal but that did not stop this spoiling my evening and I went to bed hungry.
June 9, 2013
Rated 5.0 out of 5.0 by spikey51 Great Stay.
I have been staying at this Hotel for 3 weeks as I am working in the area,the Hotel is friendly,has a good atmosphere and is very clean.There are good facilities,the food is good but the only critism would be too many meals on the Restaurant menu are not availiable.I will be staying there for a few more weeks and am looking forward to it,the Staff are also friendly and helpful.
June 7, 2013
Rated 5.0 out of 5.0 by speedway One night
Although we only stayed for one night we found the staff extremely helpful.
The room was comfortable clean and tidy.
The breakfast was varied buffet style and plentiful.
June 7, 2013
Rated 4.0 out of 5.0 by CP801 Friendly
All round good experience, comfortable room and helpful staff
June 7, 2013
Rated 5.0 out of 5.0 by Keilidh65 Very pleasant break
We had a two night stay, with our daughter, in the Ipswich Holiday Inn and found it to be very relaxing and comfortable. The facilities, with pool, gym etc and bar and restaurant were great and added to the experience.
Would definitely recommend and return given the opportunity. Although on the outskirts of Ipswich, this makes it a very convenient base to explore the surrounding area.
June 6, 2013
Rated 5.0 out of 5.0 by russue great service
The staff at this hotel all go the extra mile to ensure your stay runs smoothly, from the welcome drink at check in to check out.
There is a good selection at the breakfast buffet. We would definitely stay here again.
June 2, 2013