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Rated 4.2 out of 5 by 274 reviewers.
Rated 4.0 out of 5.0 by Good base We have used this hotel on a number of occasions over past 10 years when visiting friends/family in Suffolk. Hard to find fault. Staff very welcoming, friendly and helpful. Rooms/beds comfortable, although decor rather dated. Bathroom fine - basic toiletries provided . Air con excellent. Plenty of car parking. TV adequate. WI-FI not great- but that was only niggle. We will be using Holiday Inn Ipswich again. July 22, 2014
Rated 4.0 out of 5.0 by Hotel overview I was more than happy after the recent mon-fri stay and look forward to my next visit , the pool, gym and sauna is a very welcome touch to be able to use as it brings a little bit of added comfort to the hotel . Food and staff are excellent I have nothing to complain about and will be going back !! July 21, 2014
Rated 5.0 out of 5.0 by Friendly staff and food Staff were mostly friendly and helpful. The female receptionist (foreign) handed us papers on checking in but did not guide us to room. We had not been to the hotel before and did not know the layout. Suggest training issue not to assume the customer knows this. The waiter at breakfast (foreign) seemed to have language/perception difficulty understanding basic request I.e how many teas and coffees, which we also waited ages for. He also cleared our table of things we were still eating when we had just left to go and refill our glass for juice. So, suggest training issues around being observant around the guests are required. We really enjoyed our breakfast, it was cooked well and good choice. The kids loved the pancake machine, and want to come again for that reason. July 17, 2014
Rated 4.0 out of 5.0 by Comfortable bed and good service Stayed at this hotel before our cruise from Harwick. The room was clean, comfortable and the staff were very helpful. We didn't dine at the restaurant - however we did have a drink after returning from dinner. The bar was mainly business travellers. one of the guest was subjecting others in the bar to listen to his music from his iPhone, which I found quite annoying. The room was good value for money and ideally located for our onward travelling. The wifi in the bedroom wasn't the best. However, the trip was good value and I would use again. July 14, 2014
Rated 5.0 out of 5.0 by PDE We use this hotel regularly to visit my elderly father (90) in the care home just down the road. We travel from Hampshire and find the hotel very welcoming and in the ideal position for the care home, Ipswich and Felixstowe. July 10, 2014
Rated 2.0 out of 5.0 by uncomfortable sofa bed. fine except for a very uncomfortable sofa bed which was provided for our daughter,she was unable to sleep in it, July 9, 2014
Rated 2.0 out of 5.0 by Is this 2014!?! Wifi for only one device!?!? Have an agreement w. my company where Wifi and Parking is included...got the Wifi ticket and loged in from my Smartphone - works fine!....trying to login from my Laptop, but the code works just for one device, talks to the reception, and that is how it is...they don´t give me another code (did not even offer me to pay for it...even if I wouldnt)...really surprise. Wifi included would be without that kind of exception ...almost no one have only one device....sorry for the management that makes such decisions...and sorry for a reception that doesnt over rule it...sad! July 7, 2014
Rated 5.0 out of 5.0 by 10/10 Fantastic stay. Thoroughly enjoyed it. very very clean and beds very comfortable A+ July 2, 2014
Rated 4.0 out of 5.0 Good room and great value Really impressed with value for money nice room , staff really pleasant ,meals included breakfast and evening dinner. Pool really nice. July 2, 2014
Rated 4.0 out of 5.0 by Does what it promises Efficient and friendly check-in. Clean and tidy room with all basic facilities. Bathroom facilities work as they should Bar staff helpful, food and drink ok Good night's sleep Efficient and attentive check-out July 2, 2014
Rated 4.0 out of 5.0 by Hotel Good - Restaurant Service very slow Dinner in restaurant with two children took too long at 1.5 hours, they got my drink wrong and were not really that busy. To add insult a 10% service charge was added! July 1, 2014
Rated 4.0 out of 5.0 by Internet Access In this day and age where wifi is readily available and free in coffee shops and restaurants across the uk, I was very disappointed that the hotel had no free wifi at all, not even in the public areas. Wifi was available for a charge of £3.95 for one hour!!! July 1, 2014
Rated 5.0 out of 5.0 Holiday Inn,Ipswich 20th to 24th June 2014 Disappointed in the cost of using the internet facility and didn't take the option. I was told upon leaving that had I become a "club member" the facility would have been free. This should have been pointed out on arrival. I have now signed up to become a member as I will use group hotels in the future, but I would think it a reasonable gesture to include the 4 nights as "nights stayed " at one of the group hotels,retrospectively. June 28, 2014
Rated 4.0 out of 5.0 by Lovelely evening meal and a big bathroom Hotel appears a little dated from the outside although the grounds were immaculate. Easy convenient parking. Large easy access ground floor room, could have done with a king size bed. Mattress was far too soft for us. Evening meal was lovely with plenty of choices and good value too, when booked in advance. Did not have time to make use of the pool or gym, but noted for next time. Breakfast excellent, but pork and leek sausages are not my favourite. June 27, 2014
Rated 5.0 out of 5.0 by First class all round hotel Highly reccomended, I would definately return to his hotel for a short break or stop over. June 26, 2014
Rated 2.0 out of 5.0 by Poor Food unfriendly Staff Food was below standard, had no options for dinner just a Bombay Banquet of which half the choice was more like a gravy with some meat thrown in. Bar ran out of Gin quite early in the evening. Bathroom in the rooms were big enough for Tom Thumb, all in all a pretty disastrous stay June 25, 2014
Rated 5.0 out of 5.0 by Great relaxing stay, good food and service This was our 4th stay at this property and was a s good as ever. The room was comfortable and very clean. The food and service were great too, and the bonus here is the indoor swimming pool and health club facilities! We'll be back!! June 24, 2014
Rated 3.0 out of 5.0 by food poor the hotel was reasonable the dining experience was poor June 20, 2014
Rated 1.0 out of 5.0 by Expensive executive room - don't waste your money Booked an executive room here for one night, complete waste of money. Took three goes to get into any room at all and had to change room allocation because key did not work. Room was smaller than a much cheaper budget chain I stayed at the week after for 3 nights. Gold club member and booked this based on my experience elsewhere that the executive room would be bigger with comfortable seating etc, what I got was avery standard room one chair between two and paid way too much money for the loan of a dressing gown two bottles of water and a mars bar. Tesco is down the road and take your own dressing gown. Was called by reception to pay the restaurant bill because they did not realise I had not swiped my card for extras despite the fact they had the card details and as a gold member I had enough points to cover my entire stay, let alone the evening meal bill. Really poor experience overall of customer service. Have posted this response three times and finally received a response to say it could not be posted because I mentioned the name of the budget hotel chain in comparison and was told this was not the fault of IHG because they don't run the website. Rubbish customer service and now thinking of cashing in my rewards points and cutting up the card. Don't expect anything beyond basic service and accommodation and it took the manager over a week to come back to me with a response that basically reads ho-hum June 19, 2014
Rated 5.0 out of 5.0 by Good bed and breakfast The booking in process was easy, as pre booked everything was ready on arrival. Made to feel very welcome and was given all information required. Staff only to pleased to help! June 13, 2014
Rated 3.0 out of 5.0 by Poor sleep due to wedding Little sleep had due to a wedding taking place, and awful 'free' food for kids! June 11, 2014
Rated 3.0 out of 5.0 by small room and tiny bathroom - no effort to make a platinum priority member 'feel special' checked in asked for an upgraded room but told that none was available even though i knew that colleagues who were not priority club members arrived later and had superior rooms when asked how my stay was on checking out, i was told that i had one of the smallest room and that i would have had to do the 'bathroom shuffle as it was so small - these were the receptionists words... frankly the check in staff couldn't care less - weren't prepared to make any effort, but hey ho there are other places to stay ... by the way the restaurant staff were very friendly and obliging as were the house maids who were exceptionally friendly June 7, 2014
Rated 5.0 out of 5.0 by Great stay Lovely staff, very welcoming, clean and comfortable. Overall a great stay. June 6, 2014
Rated 4.0 out of 5.0 by WIFI It would be good to have free WIFI in all rooms. Very pleasant stay and courteous staff. Well done June 6, 2014
Rated 5.0 out of 5.0 by Great Staff We stayed over the Bank Holiday weekend. The staff here were great, very welcoming, and the restaurant staff very attentive. The food was excellent we couldn't fault it. June 5, 2014
Rated 5.0 out of 5.0 by Comfortable bed in quiet upstairs room. Good pool! Although the hotel was busy, we had a comfortable one night stay. We were given a free upgrade to a nice quiet upstairs Executive Room, so that helped! The room was large, warm with a very comfortable bed. We didn't have time to visit the restaurant or bar, but we had breakfast there and it was very good and excellent value for money. The swimming pool, sauna and steam room was nice and relaxing. Free Internet access in the rooms will be appreciated. I expect it will come in due course. All the staff we met were welcoming and friendly. Lots of free parking and close to supermarkets on the ring road. An excellent stay and we'll stay there again. June 3, 2014
Rated 5.0 out of 5.0 by Peaceful location Great place to stay if on business trip alone as there is actually other things to do to keep you busy. More than just 4 walls and a bed. June 2, 2014
Rated 5.0 out of 5.0 by Overall excellent Good room, food, swimming pool and staff actioned my special room request. Good location for A14, A12. June 2, 2014
Rated 5.0 out of 5.0 by A great nights sleep and very helpful staff I stayed here because I had work in the area, and our firms preferred brand were all fully booked. Although I have found Holiday Inn's to vary quite a bit on previous stays within the chain, I am happy to say that this location is definitely a good one, and I intend to stay here again when I am in the area, and will be considering Holiday Inn hotels more often in future based on this visit. If I had to pick faults I would say the corridors on the (long) walk to the rooms are extremely plain and tired looking, however that is not a major issue as the room itself was very good. The swimming pool/gym is a nice bonus to staying in this hotel and was an excellent way to relax after a long day (I had a 5 hr drive to get to Ipswich, then had work to do in the evening before heading to the hotel, so was ready for a rest!). The bed and pillows were lovely and I had a great nights sleep. May 31, 2014
Rated 4.0 out of 5.0 by Overnight stay Very comfortable and clean. Advance booking extremely good value. May 28, 2014
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