Rated 4.3 out of 5 by 234
Rated 5.0 out of 5.0 by Myty Friendly staff and food
Staff were mostly friendly and helpful. The female receptionist (foreign) handed us papers on checking in but did not guide us to room. We had not been to the hotel before and did not know the layout. Suggest training issue not to assume the customer knows this. The waiter at breakfast (foreign) seemed to have language/perception difficulty understanding basic request I.e how many teas and coffees, which we also waited ages for. He also cleared our table of things we were still eating when we had just left to go and refill our glass for juice. So, suggest training issues around being observant around the guests are required. We really enjoyed our breakfast, it was cooked well and good choice. The kids loved the pancake machine, and want to come again for that reason.
July 17, 2014
Rated 4.0 out of 5.0 by Tigger23 Comfortable bed and good service
Stayed at this hotel before our cruise from Harwick. The room was clean, comfortable and the staff were very helpful. We didn't dine at the restaurant - however we did have a drink after returning from dinner. The bar was mainly business travellers. one of the guest was subjecting others in the bar to listen to his music from his iPhone, which I found quite annoying. The room was good value for money and ideally located for our onward travelling. The wifi in the bedroom wasn't the best. However, the trip was good value and I would use again.
July 14, 2014
Rated 5.0 out of 5.0 by PeterDE PDE
We use this hotel regularly to visit my elderly father (90) in the care home just down the road. We travel from Hampshire and find the hotel very welcoming and in the ideal position for the care home, Ipswich and Felixstowe.
July 10, 2014