Rated 4.3 out of 5 by 201
Rated 3.0 out of 5.0 by MiBuen Itasca Holiday Inn
No me decepcionó el servicio pero tampoco me satisfizo
July 24, 2015
Rated 2.0 out of 5.0 by Travelers w/ a Toddler Great Service AWFUL Beds
I want to start off by saying that this hotel probably has some of the most amazing front desk staff that I have had the pleasure of meeting. They are friendly and efficient.
The other positives for this hotel are a great lobby area and the restaurant on-site has decent food as well.
As for the room itself there is significant room for improvement. We stayed for one night in a room with two double bed -- however one of the beds was just awful! The middle of the bed actually drooped down and the other bed wasn't much better. We were thinking about extending our stay for an additional night, however after experiencing the beds we checked out the next day and checked into another hotel.
In short if you are looking for a goodnight's rest then I wouldn't recommend this hotel. I would suggest looking else where.
Quick Edit -- I tried submitting the review with the hotel chain's name and apparently reviews cannot reference a non-IHG Hotel Brand.
July 23, 2015
Rated 2.0 out of 5.0 by Judge989 National Competition, International Hotel and still had to sleep on the floor!
Reservations were made for National Youth Tournament Staff. Tournament brought in 6,000 kids and their families. The rooms reserved were to accommodate 3 adults. All they had were King Beds, but assured us that there would be a pull out couch or a Roll away bed when the reservations were made weeks prior. Only two of three groups were accommodated. The other had to do without, which caused one of my staff members to sleep on the floor. Due to the large amount of families no other facilities were available. We were to be at this hotel for 12 days. We cancelled our last 3 days and stayed elsewhere. The GM, day and Evening Managers always gave the excuse they were booked and nothing could be done. The rollaway was accommodating children in rooms with double beds. One morning, housekeeping walked into the room without knocking. An advertised NO SMOKING hotel, 2 days in a row the third floor was filled with cigarette smoke. The Front Desk said they were aware. We will not return or recommend this location to our competing families in the future.
July 21, 2015
Rated 5.0 out of 5.0 by Jack0013 Good stay at convient location
The staff was friendly and the rooms were very comfortable. Would definitely stay here again.
July 17, 2015
Rated 5.0 out of 5.0 by Joe Z62 Great place to relax after a long day in meetings.
The staff here was excellent, from the front desk to the maid service and restaurant and lounge at night. Fully recommend this place if you are near Itasca.
July 6, 2015
Rated 5.0 out of 5.0 by jonny70 Nice stay for on the road
Great place to stay while traveling for business. Very relaxing and quiet. Comforts of home while on the road. Friendly staff and helpful. Will be staying again while passing through.
June 25, 2015
Rated 4.0 out of 5.0 by oshbeg Short stay
Clean property. Friendly staff. Pillows a little lumpy and the towels a trifle thin. Overall very nice.
June 3, 2015
Rated 5.0 out of 5.0 by chrish98 Great employees!
We had a great time in Chicago and found the employees at the Holiday Inn West Itasca to be extremely helpful and the pool, hot tub, and atmosphere of the hotel to be very warm and inviting.
June 2, 2015