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Rated 4.4 out of 5 by 103 reviewers.
Rated 5.0 out of 5.0 by Great place Well worth the value. Would stay here again. The staff was very friendly and there was no issues with this hotel at all December 9, 2013
Rated 5.0 out of 5.0 by I will stay again This was my first time up in the Chicagoland area and cause of my nature of business and purpose for my being in the Itasca area I was truly impressed with the stay at Holiday Inn-Itasca and if I should ever be up there again in the future; even if not for business but for leisure I will surely stay there and not in another hotel. I truly enjoyed the stay and Front Desk Staff were EXCELLENT in my needs and services needed. December 7, 2013
Rated 4.0 out of 5.0 by Great Value, Loud Atrium The hotel has been renovated in last 3 years, so still nicely appointed. I liked common areas, and decorations inside room. Room was nice, beds comfortable. Wifi was good. All was very good. In terms of Platinum Benefits, I had free breakfast. which was pretty good, a choice of welcome drink at bar or points, a voucher for hot appetizer in bar, late check out. Location has plenty of free parking. The only concern that I had is that the atrium is pretty loud, or at least noise echos loudly. So you can hear all the atrium noise from inside your room, yelling kids inside play room, people going to pool. The pool was large, mildly warm, hotel has steam room, and hot tub. What I can't comprehend is that late at night, the atrium ambient music (ie. really bad elevator music) was extremely loud. So loud that I couldn't fall asleep. I mentioned to front desk at check out. No need for such loud terrible music at night. The breakfast staff was wonderful. Do recommend. December 3, 2013
Rated 5.0 out of 5.0 by Professional, courteous staff I was at your Holiday Inn for 4 nights for a conference. The staff could not have been more professional. The room was clean everyday, the restaurant food was well prepared. I always advocate for greater vegetarian options, but the menu was flexible. November 21, 2013
Rated 5.0 out of 5.0 by Superb Best Holiday Inn I've ever stayed in. Highly recommended. November 13, 2013
Rated 4.0 out of 5.0 by Nice HDTV, no HD. It baffles me why hotels go to the expense of upgrading their rooms with the latest, including nice, new HDTV's, but yet they reuse the old analog cable that was there with the old tube TV. This hotel was very nice and comfortable, but it did not have even a single HD channel on the TV, not one! To add to the frustration, you walk through their lounge and bar area and there are HDTVs with HD channels all over the place. November 12, 2013
Rated 5.0 out of 5.0 by Very friendly hotel This hotel offers a smile and a warm welcome, the staff are outstanding from the front desk to behind the bar, food in the restaurant is good with a wide selection . Rooms are clean and comfortable. The only thing I would have liked to have seen is a fridge in the room. Great facilities including children's areas , gym & pool. I will stay here again. November 12, 2013
Rated 5.0 out of 5.0 by Stayed Here After Wedding Wonderful hotel, beautiful and clean. We were able to sit in the lobby and drink after my brother's wedding and the staff was super accommodating. We were thrilled to be able to spend the night here. I could not partake in the breakfast the next morning, as I had to be a work early, but my husband said that he really enjoyed the food and the variety! October 11, 2013
Rated 4.0 out of 5.0 by Comfortable bed & great staff Great staff - very nice people! very attentive/responsive. October 2, 2013
Rated 5.0 out of 5.0 by Excellent Service I would like to thanks for a great service and comfort provided from Holiday Inn Itasca :) I would love to recommend because of best service & comfort with very reasonable charges Thanks again September 19, 2013
Rated 5.0 out of 5.0 by very peaceful experiance its a great place to stay.the staff is great.im from Indiana I would not stay anywhere else September 11, 2013
Rated 5.0 out of 5.0 by Great service. Always accomodating! Have refrigerator and microwave ready for me most always. Most friendly. September 9, 2013
Rated 5.0 out of 5.0 by Group planning We used the Holiday in for our wedding group. We had over 90 guests needing hotel. The staff was very accomodating, The FREE shuttle was used by many. The resterant and complinatary breakfast was wonderful to have on site. The location is great. It was a not fuss hotel with wonderful rooms at a reasonable rate. September 8, 2013
Rated 5.0 out of 5.0 by Awesome beds Hotel was totally usable and easy to negotiate. Internet service was a plus. September 4, 2013
Rated 3.0 out of 5.0 by Excellent room, but bugs The hotel and room were excellent overall, however I noticed that there were several small bugs crawling around in the room. Not sure what type of bugs were on the walls but I saw a couple of silverfish crawling on the carpet. I used reward points for the night and I was only there for 6 hours or so, so I didn't ask for a different room. If I were staying for a longer visit, then I would have asked to be moved. Room was on ground floor near garbage area, so that could explain the bugs. September 3, 2013
Rated 5.0 out of 5.0 by Great Service and very accomodating We really enjoyed our visit. We were celebrating our daughters wedding and had a lot of people at the hotel and able to use your lobby for visiting. Great friendly staff and those that did the housekeeping as well. Thank you August 28, 2013
Rated 5.0 out of 5.0 by Grat service Second time in the hotel and again was a excellent experience. Next year I´ll be back. August 22, 2013
Rated 5.0 out of 5.0 by The best Awesome...Best Holiday Inn I have stayed at so far.I have stayed at two others in the Chicago area and TV options are fewer and have to leave to get food and work out centers are not as good. August 16, 2013
Rated 5.0 out of 5.0 by Great place to stay My husband and I enjoyed our stay. This was our second stay and we do plan to return. August 16, 2013
Rated 5.0 out of 5.0 by Clean, Comfortable and safe. Great location. Staff was friendly. Room was very comfortable. Not too many restaurant choices in the immediate area, but the hotel had a restaurant on the property. It was not bad for hotel food. August 14, 2013
Rated 5.0 out of 5.0 by Best night of my life For my sister's wedding we chose to host it at this hotel. The staff's helpfulness and attention to detail helped not only put our mind's at ease but enabled us to enjoy ourselves to the fullest. I had the greatest night of my life that night and I think the staff enjoyed themselves as well!! August 3, 2013
Rated 2.0 out of 5.0 by Smells of smoke THe hotel has smoking rooms available I guess because the floor I was staying on smelt like smoke. As I was walking to my room I did not see a smoking room but in my room the smell was just as strong as it was walking down the hall. Smoke is one of my smells that really gets to me... I did not arrive to the hotel until 1 am and was exhausted, super hard to fall asleep due to the smell... I wish this experience was better because the front desk gentleman was great!!!! Hotel seemed nice but I just did not have the time to check it out.. August 3, 2013
Rated 3.0 out of 5.0 by Nice Room but Staff Threw Out my Pillow! Nothing wrong with the room. Had a standard king and it was very nice. The soft/hard pillows were a nice touch as well. However, I left a custom orthopedic pillow on the bed. I called a couple hours after I left that day. They called me back ~3 hours later and said it "wasn't in there." Yeah ok--- that's code for our staff threw it out or lost it. So if you stay here don't count on getting anything back if you leave it! August 1, 2013
Rated 5.0 out of 5.0 by Great hotel This hotel does a great job of taking care of its priority club members. Keep it up! July 31, 2013
Rated 5.0 out of 5.0 by Very friendly staff We often go up to Itasca to visit friends and we always stay here. All of the staff is very friendly and accomadating ,We ate dinner there for the first time last weekend and the food was great.Also the beds and pillows are very comfortable. We love this place! July 21, 2013
Rated 5.0 out of 5.0 by Excellent Service/Friendly staff Very enjoyable stay. Everyone was super friendly and helpful. Thanks!! July 13, 2013
Rated 1.0 out of 5.0 by Bad Experience From the moment after getting past the front desk we had nothing but problems. July 8, 2013
Rated 5.0 out of 5.0 by Great, clean, service It was our first time staying At a holiday inn hotel. We transferred hotels because the previous hotel (not a holiday inn) was dirty, had no service, and gave us promises they didn't keep. Once we transferred to this holiday inn, it was total opposite. Everyone was approachable, kids ate breakfast free, indoor pool, all pillows we wanted, friendly atmosphere. We were so delighted and even stayed at hotel a whole day just loafing around, without a care in the world. We even recommended it to our sister who will be visiting Illinois next month. Thanks for this experience. Looking forward to may more. June 26, 2013
Rated 5.0 out of 5.0 by Everything wonderful with one little thing that I would like to see improved. I spent 8 nights in your wonderful hotel and spent many of those nights in my room. I just wish that there was a better selection of TV Channels to chose from. The Black Hawks games could not be viewed in a room! That is the only thing I can say was not just the best place to stay. Everyone from the Managers to the Bar tender are just wonderful people and treated you like family. June 24, 2013
Rated 4.0 out of 5.0 Clean, well located, friendly Stayed here for a week. It's within walking distance of a client's headquarters. The hotel is nice with a decent in-house restaurant. The staff was friendly and happy to give directions when I needed them. I didn't spend much time hanging around the hotel, but I found the atmosphere welcoming and everything worked in the fitness area. I plan to use it as my base whenever I go visit a client in the area. My only wish is that they had an airport shuttle. June 19, 2013
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