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Rated 4.4 out of 5 by 104 reviewers.
Rated 4.0 out of 5.0 Clean, well located, friendly Stayed here for a week. It's within walking distance of a client's headquarters. The hotel is nice with a decent in-house restaurant. The staff was friendly and happy to give directions when I needed them. I didn't spend much time hanging around the hotel, but I found the atmosphere welcoming and everything worked in the fitness area. I plan to use it as my base whenever I go visit a client in the area. My only wish is that they had an airport shuttle. June 19, 2013
Rated 3.0 out of 5.0 by Good experience, not great. I was in Itasca Holiday Inn for a continuing education 4 day intensive. The conference room situation was excellent, but, the room needed work. Very outdated, no fridge or microwave, and when you are doing continuing ed, you want to save by going to a local market and getting food and bring it back. Glad I brought my cooler! The Hotel gives a breakfast coupon with the schooling and I think the maid took off with 3 of them. The second morning we could not find them anywhere, but, the maid came back with a note and a free 1 oz. bag of doritos. We think the doritos were a cover up. June 14, 2013
Rated 5.0 out of 5.0 by Perfect Rewards Night This was our Priority Club Rewards Anniversary night. We were upgraded to a suite. Hotel staff is very professional. Loved the restaurant. Saw on the Holiday Inn Express App they were offering 1,000 pts if we ate in the restaurant so we took advantage. Glad we did. Excellent service and the included buffet breakfast the next morning was very much appreciated. We usually stay at the Holiday Express properties. The full service experience made our stay very comfortable. When we got to our room, one of the nice chairs had some damage where a previous guest had cut some of the padding out from underneath. We called the front desk and the problem was resolved in about 10 minutes. Spacious parking lot and it was free. Wireless Internet worked well. June 8, 2013
Rated 4.0 out of 5.0 by Nice interior and clean rooms Stayed in this hotel for three nights with family for an extended weekend, good value for price. The hotel has nicely designed lobby, good location and spacious clean rooms. Refrigerator in the room would definitely be an advantage. Also, please do not paint the walls in dry sauna - those are supposed to be plain wood. Unfortunately couldn't relax in the sauna due to strong odor of oil paint. May 24, 2013
Rated 5.0 out of 5.0 by Surprisingly Great Hotel My niece had her wedding here and I was surprised to find a contemporary and renovated hotel. The staff was very nice. The rooms and pool area were well kept. Our room cam with breakfast and it was excellent. Full hot breakfast buffet. The staff did a great job with the wedding as well and the food there was very good. I'd definitely recommend this to anyone who plans to stay in the area. May 24, 2013
Rated 4.0 out of 5.0 by Business trip Nice place to stay for a couple of nights of business. Breakfast was good, and we were given to-go coffee cups to take with us without having to ask. Can't say I was "able to relax" due to the reason for my visit, so can't qualify that. The place was clean and the staff was very helpful and friendly to two out-of-towners who needed to get around without a car. Maybe see you next year for the same event. May 14, 2013
Rated 4.0 out of 5.0 by Friendly staff, quality rooms I have been very pleased with my stays at this hotel. I have stayed here many times and received great service. The rooms are clean and the staff is friendly. Also, WiFi was free. Things to be aware of are: Rooms may or may not have a mini-fridge, but they are available on request for no extra charge. WiFi is free, but the password is changed every Monday, and you usually aren't told, even if you check in on Sunday night. Breakfast is not complementary unless you have enough priority club points. Almost every time, I have been able to request a first floor room. Overall a great hotel experience. May 9, 2013
Rated 5.0 out of 5.0 by Very nice Everything was very nice except for the fact that the whirlpool was under construction other than that it was great :) May 9, 2013
Rated 5.0 out of 5.0 by Friendly and home welcoming staff Aside from convenience and value, this hotel is simply a comfortable place to stay. The staff is tremendous and have permitted room upgrades with no hesitation or excuses. The suite layout is very nice. I will continue to choose this property when in the Chicago area for business, May 7, 2013
Rated 5.0 out of 5.0 by Everything was comfortable at my expectation. I would recommend to my friends and family any time. May 3, 2013
Rated 5.0 out of 5.0 by Great Service The staff were very friendly and made us to feel very welcome. The breakfeast was amazing. The rooms were clean and the beds were great sleeping. The restaurant meals were excellent and very reasonable in price. We will come back, that's for sure. April 30, 2013
Rated 5.0 out of 5.0 by Great get away spot From beginning to end this place knows how to treat a guest. The staff was professional and friendly the whole stay. The condition of the rooms and hotel was fantastic. This was a one night get away to meet family from Milwaukee. We had never stayed here before and will be back at least 2 or 3 times a year. If you are looking for service the old fashioned way of putting the guest first this is the place to be. April 24, 2013
Rated 5.0 out of 5.0 by Experience of this excellent Hotel We stay on hotels up to 200 nights per year for business and for pleasure and we selected this hotel as we were working at the Ryder Cup in Medina in September/October 2012. This is our favourite hotel for staff and environment spoilt only from the road noise, but after the first day that paled into insignificance. The staff were exceptionally good, both check-in and restaurant. The free shuttle bus to Medina was a real unexpected benefit and as we had to get to the Golf very early on two occasions (0540) the shuttle was available for just the 2 of us - wow what service. The bar/restaurant service was A1 and the Manager the very best we have seen anywhere. The road noise - insignificant in relation to service. All time favourite hotel. March 18, 2013
Rated 5.0 out of 5.0 by Home away from Home I visited the hotel with my family for a weekend get away and was pleasantly surprised with the hotel accomodations, quality of service and cleanliness of rooms. I travel a lot and usually stay more than 200 days of a year at different hotels. This is one of the very good Holiday Inn that I have ever stayed. March 16, 2013
Rated 5.0 out of 5.0 by Great hotel Some of the equipment in the fitness room would not work March 14, 2013
Rated 5.0 out of 5.0 by Excellent every time I have stayed at this hotel numerous times and always have an excellent stay. Staff is friendly and helpful. They treat Priority Club members like royalty. Free drinks, upgrades, extra points. You never know what they'll surprise you with. Bar and restaurant are great. The building is always clean from the rooms to the pool. This is one of the best Holiday Inns I have stayed at and will be back again. March 9, 2013
Rated 5.0 out of 5.0 by I love this hotel Stayed here for business. Enjoyed the staff and the hotel. Super location. March 4, 2013
Rated 5.0 out of 5.0 by Great Overall Stay!!! I stayed at this location with two other colleagues for a night; we were greeted with a smiling face at the front desk and our keys to our rom were ready as soon as we walked up. We were a bit hungry and asked about the restaurant, the food was good and and comforting. Plus we had some fun watching the bartender entertain the bar guests with some fun game. Rooms were comfortable and tempature was good especially on a cold night outside. Breakfast was great in the morning. Overall, a business travelers needs were met at the location. I will stay here again. February 20, 2013
Rated 5.0 out of 5.0 by very helpful staff & attentive waiters the front desk was very attentive and changed my room as i reqested. While the whirlpool was not working the first day i was there, it was up and running the next morning, as promised. The waitstaff was very (sometimes a bit too) atttentive and on the second day @ brunch he actually remembered what I had requested the day before (tea, black..tomato of ice water) and brought it out while i was getting my buffet. Oh and the buffet was nice too, little touches like salsa for my eggs and greek yougurt for my fruit. I was very pleased with my stay. February 4, 2013
Rated 3.0 out of 5.0 by Dated Bathrooms & Carpet....but Good Hotel Overall the stay was Good, but I think the hallways were a little dark and not very welcoming. The Lobby and main area was nice, restuarant appearance was nice and rooms were fair. Seems as the rooms were updated besides the bathroom. It was a little dated with not a very clean/pure look about it. Bed was fine and other things in the living area, just the bathroom. February 2, 2013
Rated 2.0 out of 5.0 by Priority means nothing here So I am a gold priority memember, I didnt receive any additional . my request for extra pillows was not given. I was not offered an upgrade of any kind , I was put in a room next to a room of screaming kids and was told I could not be moved. If you are a business traveler,,, DO NOT stay here. However the bartender at the time was very nice, and I think she did a good job. January 26, 2013
Rated 5.0 out of 5.0 by Price and great service They worked with me on the price and the service from front desk to restuarnt was great. January 21, 2013
Rated 5.0 out of 5.0 by Great Staff with a really great focus on the customer Just always look forward to staying at this hotel the staff are some of the very best I meet in my frequent travels. They really do take care of me and my colleague and we will continue to keep coming back. Thanks to everybody that works at the HI Itasca! January 20, 2013
Rated 2.0 out of 5.0 by Not a very Happy New Year ;( Requested a room with a king bed and a pull out couch, but it took three tries for the front desk to get us the correct room. The first two rooms they gave us had a king bed and a chair, not a pull out couch. One would think that the front desk would know their inventory of rooms? Once we had the correct room, the room was decent, except that it must have been on a smoking floor because even though we did not smell smoke in the room itself, the hallways smelled strongly of smoke. Then we go to the "allegedly" remodeled pool area with hot tub and sauna. The pool area looked new and nice, but the sauna did not work at all and the hot tub was warm at best and after complaining about the hot tub, a service man came, pumped cold water into the hot tub and told us to wait about 15 minutes for it to get hot again but it never got hot again. As a matter of fact, the hot tub was still cold the next morning and unusable. For all of this inconvenience, we were given a few free drink vouchers (but the bar closed at 11pm on New Year's Eve - go figure!) and a measly $20 credit off of the room rate. Lastly, we were told that the pool would be open until midnight on New Year's Eve when we booked the room, but the guard kicked us out of the pool area at 11pm even though many families were still swimming in the pool. Not a great way to ring in the New Year!! The only bright spot was the hotel's breakfast buffet in the morning. It was fairly priced and the food was surprisingly good as it was hot and fresh. So at least we got to leave on a good note. January 6, 2013
Rated 4.0 out of 5.0 by Good IS nice place, good food , excellent location, however the room is Ok, they need to fix some issues in the bad-room. I really recommend the hotel. Excellent service December 22, 2012
Rated 5.0 out of 5.0 by Great hotel for business or pleasure I stay here regularly, and can't say enough. Great management, nice staff, and very comfortable. Nice pool/rec area for families and travelers alike. November 21, 2012
Rated 5.0 out of 5.0 by Great Business Trip Because of Holiday Inn The room was clean, spacious, and very well appointed. Great value. The bed, very comfortable. Although I did not eat in the resturant, we did stop for a night cap and it was a good experience. The exercise room was clean and also well appointed. Pool and whirlpool were clean as well and enjoyable. We were in town for a conference at a hotel near O'Hare. The Holiday Inn Chicago West - Itasca was just a short drive to O'Hare. I will come back with my son for vacation. Highly recommended. November 16, 2012
Rated 2.0 out of 5.0 by Not impressed and disappointed While traveling to Ohio we stayed at this Inn and was very disappointed that the room I was given was not cleaned from the previous guest even though we arrived after the 3:00 check-in. On the way home from Ohio when we got to the Inn we were told that there was no hot water for showers or washing up after spending a good amount in the car traveling. It was not until the next morning we could get in the shower. November 7, 2012
Rated 2.0 out of 5.0 by Itasca I'm sorry, but I was not impressed. I picked this hotel because it had a 4 star rating. I do not feel it was 4 star. We could never keep our Internet connected. The room just seemed so-so clean. November 2, 2012
Rated 5.0 out of 5.0 by Great staff. Exceeded my expectations Holiday Inns can vary in quality. They are not my typical first choice. This stay was for a group event though and I applauded the choice. I was especially pleased with the staff; Luis at the bar and Uli the event planner made our event and my own stay easy, fun and enjoyable. Kudos! October 21, 2012
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