Rated 4.4 out of 5 by 113
Rated 5.0 out of 5.0 by TeddycNYC Price and great service
They worked with me on the price and the service from front desk to restuarnt was great.
January 21, 2013
Rated 5.0 out of 5.0 by Englishman Great Staff with a really great focus on the customer
Just always look forward to staying at this hotel the staff are some of the very best I meet in my frequent travels. They really do take care of me and my colleague and we will continue to keep coming back.
Thanks to everybody that works at the HI Itasca!
January 20, 2013
Rated 2.0 out of 5.0 by Unhappy2013 Not a very Happy New Year ;(
Requested a room with a king bed and a pull out couch, but it took three tries for the front desk to get us the correct room. The first two rooms they gave us had a king bed and a chair, not a pull out couch. One would think that the front desk would know their inventory of rooms? Once we had the correct room, the room was decent, except that it must have been on a smoking floor because even though we did not smell smoke in the room itself, the hallways smelled strongly of smoke.
Then we go to the "allegedly" remodeled pool area with hot tub and sauna. The pool area looked new and nice, but the sauna did not work at all and the hot tub was warm at best and after complaining about the hot tub, a service man came, pumped cold water into the hot tub and told us to wait about 15 minutes for it to get hot again but it never got hot again. As a matter of fact, the hot tub was still cold the next morning and unusable. For all of this inconvenience, we were given a few free drink vouchers (but the bar closed at 11pm on New Year's Eve - go figure!) and a measly $20 credit off of the room rate.
Lastly, we were told that the pool would be open until midnight on New Year's Eve when we booked the room, but the guard kicked us out of the pool area at 11pm even though many families were still swimming in the pool. Not a great way to ring in the New Year!!
The only bright spot was the hotel's breakfast buffet in the morning. It was fairly priced and the food was surprisingly good as it was hot and fresh. So at least we got to leave on a good note.
January 6, 2013
Rated 4.0 out of 5.0 by Mariano Good
IS nice place, good food , excellent location, however the room is Ok, they need to fix some issues in the bad-room. I really recommend the hotel. Excellent service
December 22, 2012
Rated 5.0 out of 5.0 by UA1K Great hotel for business or pleasure
I stay here regularly, and can't say enough. Great management, nice staff, and very comfortable. Nice pool/rec area for families and travelers alike.
November 21, 2012
Rated 5.0 out of 5.0 by LBelle75 Great Business Trip Because of Holiday Inn
The room was clean, spacious, and very well appointed. Great value. The bed, very comfortable. Although I did not eat in the resturant, we did stop for a night cap and it was a good experience. The exercise room was clean and also well appointed. Pool and whirlpool were clean as well and enjoyable. We were in town for a conference at a hotel near O'Hare. The Holiday Inn Chicago West - Itasca was just a short drive to O'Hare. I will come back with my son for vacation. Highly recommended.
November 16, 2012
Rated 2.0 out of 5.0 by NavyDan Not impressed and disappointed
While traveling to Ohio we stayed at this Inn and was very disappointed that the room I was given was not cleaned from the previous guest even though we arrived after the 3:00 check-in. On the way home from Ohio when we got to the Inn we were told that there was no hot water for showers or washing up after spending a good amount in the car traveling. It was not until the next morning we could get in the shower.
November 7, 2012
Rated 2.0 out of 5.0 by Mchelle234 Itasca
I'm sorry, but I was not impressed. I picked this hotel because it had a 4 star rating. I do not feel it was 4 star. We could never keep our Internet connected. The room just seemed so-so clean.
November 2, 2012
Rated 5.0 out of 5.0 by Carole Great staff. Exceeded my expectations
Holiday Inns can vary in quality. They are not my typical first choice. This stay was for a group event though and I applauded the choice. I was especially pleased with the staff; Luis at the bar and Uli the event planner made our event and my own stay easy, fun and enjoyable. Kudos!
October 21, 2012
Rated 5.0 out of 5.0 by JoeDog Great Breakfast and Dinner
I stay at this hotel fairly often. The location is perfect for Chicago area business. The food is VERY good here, best I have had in any Hotel. Staff is friendly and rooms are clean. A Great Value for the money.
Oh yes, Beds are comfy.
October 7, 2012
Rated 5.0 out of 5.0 by mjobmi new look great value
nice clean hotel, one of the newest remodels in this area.
staff is excellent service very good. Pleasant stay
September 25, 2012
Rated 2.0 out of 5.0 by LookingForBetter Good and BAD.
My husband, two of our friends, and I came to this hotel excited for a short, but fun weekend.
I'll list the good first. The hotel is beautiful, the lobby, the pool, and the rooms/decor/etc. My husband and I had a great room. It was nice and clean, everything worked well, the staff even got us a mini fridge to store some of our leftovers. We had a good stay.
Now, the bad. First, when we walked in the door, the two ladies at the front desk were TERRIBLE. They looked at us like we shouldn't be there and that we were disrupting their lives by coming to stay. Needless to say, not great on the first impressions.
My other friends had our second room that we reserved and there was nothing, but bad from the time they stepped foot in the room. The AC didn't work so they called to see if someone could come and help fix it. The front desk said they would. We left to go out shopping and to eat, but when we got back nothing had changed. My friends called and asked if they could send someone up, have a room change or anything since it was sweltering in the room, but they just said they couldn't do anything about it. Then they just asked for fans to help keep them cool, and the staff said "ok". When they came up however, it wasn't a box fan or an oscillating fan or even a window AC, it was one of those big huge fans that dry floors after you've carpet cleaned or mopped a floor.
Again, not great on the service end of the things.
Also, their toilet didn't flush well and there was a room service tray outside of the door for our entire stay (which wasn't that long, but still, overnight and more than a couple of hours).
My husband and I had a good stay, minus the front desk looks of death, but my friends definitely did not. At all.
Customer service didn't seem to be their biggest priority and I doubt I would stay there again because of it.
September 3, 2012
Rated 5.0 out of 5.0 by Cookie Best Hotel Yet
This was the best stay at a hotel that I have ever had. The decor in the room was beautiful. The housekeeping was immaculate, and the maintenance service was outstanding and extremely prompt. Everyone in the hotel was very gracious. I would not consider staying at any other hotel in this area.
August 27, 2012
Rated 5.0 out of 5.0 by PersonalAssistant New, clean, nice hotel
I just found this hotel on the internet and had no idea what it was really going to look like. I was glad when I saw it, because it is new, clean, and very nice with all the amenities. It was a short stay, but I slept well, and felt good about the hotel and even ordered breakfast from room service and watched movies in the room both nights because I felt I could afford to since the rate per night was so reasonable. I would recommend this hotel to anyone, and I would stay there again when I am in the area.
July 23, 2012
Rated 5.0 out of 5.0 by mailfrog Recently Remodeled Beautiful&
Wow, I was very impressed by the look, feel and comfort at this Holiday Inn! It is very well decorated and beautiful, my room was comfortable, roomy and beautiful and I feel it was a GREAT deal for the money! I also appreciated the free shuttle to my office. Great job Holiday Inn!!!
July 16, 2012