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Rated 4.2 out of 5 by 76 reviewers.
Rated 5.0 out of 5.0 by Great property Great staff Very nice place. Staff was wonderful and accommodated us and our online price although we accidently booked the wrong date! Clean and beautiful. August 23, 2014
Rated 4.0 out of 5.0 by Overnight stay Overall my experience was very good. The front desk was very friendly and made sure to point out what the hotel had to offer. It was only a one night stay for business but they made a good first impression. I would recommend the hotel to my friends and co-workers. The restaurant had okay food (nothing to write home about) but the bar made REALLY good drinks. August 23, 2014
Rated 2.0 out of 5.0 by stay I will not stay with Holiday Inn again. There was an offer for a 50.00 visa card for a 3 night stay. I stayed 4 nights. I was told that I didn't book the hotel correctly therefore was not given this offer. We were there with a family reunion and was told by the front desk when we booked that we needed to do it by phone, so we did. For a 50.00 credit its sad to lose a customer. I was in contact with a customer service person several times and she was just rude each time. There was no breakfast except if you wanted to pay for it. What happened to complementary breakfast? August 19, 2014
Rated 4.0 out of 5.0 by Bar area I arrived late and ordered a drink and hamburger. Bar tender, gentlemen, didn't pay attention to my drink order and got it wrong. Waitress was talking to him and was complaining about something at the property. The food was good. When I opened the top of the ketchup bottle in was crusted and had other food particles on it. Not a good picture. I cleaned it up, but questioned in my mind and cleanliness of the content in the bottle August 19, 2014
Rated 5.0 out of 5.0 by fine hotel stay This was an attractive, clean and convenient hotel at a reasonable price. It fully met our expectations and our needs. August 17, 2014
Rated 5.0 out of 5.0 by Great Service in the restaurant Our server for dinner and bartender afterwards were very attentive and nice. August 14, 2014
Rated 3.0 out of 5.0 by Room not as clean as I expected This is the newest hotel in the Jackson area and the best things about it are it has food and has a bar. The other hotels in the area do not. Unfortunately because it is new, the walls are paper thin and it can be noisy, the wireless internet connection is at best flakey and if you end up with a room on the front side of the hotel it is subject to noise from the highway. My latest stay also involved bathing whilst showering as the plug hole was blocked, something I have experienced a couple of times at this hotel. The staff are friendly although some of the front desk staff are new and are very robotic at what they do. The food menu is boring although it has the same food on it as every other restaurant in the area.... August 13, 2014
Rated 5.0 out of 5.0 by Great place to stay Clean and friendly new Holiday Inn. The full restaurant is a definite plus. Comfortable beds and quiet rooms. August 6, 2014
Rated 5.0 out of 5.0 by Nice place to stay The hotel is clean, the staff is very friendly. It is a little difficult to find - it is basically behind the Meijers. Close to the freeway but not noisy at all. Convenient to Albion where I was working for the week. August 5, 2014
Rated 5.0 out of 5.0 by Excellent Hotel to stay at in Jackson This is an excellent hotel, clean, quiet with superb staff. You can not go wrong if you need a place to stay when in the Jackson area. I can not more highly recommend it! August 4, 2014
Rated 3.0 out of 5.0 by Unprofessional service Usual room and cleanliness. Service left much to very desired. I will only stay again if the other area hotels are booked. August 3, 2014
Rated 5.0 out of 5.0 by Friendly Service Rooms were clean friendly service Need more choices for the breakfast July 31, 2014
Rated 5.0 out of 5.0 by Enjoyed our stay in Jackson... ...because of the gracious hospitality of the employees. We were a bit wary of the staff before we went from a telephone conversation we had prior to leaving California; however, when we arrived the staff could not have been more accommodating! This was our thirst consecutive year to stay there and you can be assured that we will stay there again when visiting our family in Jackson, Michigan. One quick suggestion--you can save money by turning air conditioners down in the hallways on the floors where there are the rooms.. It was extremely cold...costly! July 25, 2014
Rated 5.0 out of 5.0 by Great Stay This is the second time I have stayed at this hotel and both times have been very enjoyable. The only thing I wish is that they had a complimentary breakfast so you weren't forced to either pay more for your stay or leave the hotel. But, other than that, it was an excellent experience. July 24, 2014
Rated 5.0 out of 5.0 by Friendly staff and clean rooms Great overall experience for business travelers. The room was clean and comfortable and the wireless network connectivity was very good. July 18, 2014
Rated 5.0 out of 5.0 by Comfortable Stay! This is a great hotel. Perfect location, right off the freeway, next to Meijer. Rooms are large and comfortable. We had a King... Bathrooms are large and very well lit. Bath and Body Works shampoo/conditioner... I highly recommend this hotel! July 10, 2014
Rated 5.0 out of 5.0 by Great Front Desk Was working only stayed at the hotel for about an hour so some stuff could not tell you but the manager at the front desk was the best I have ever dealt with she was super friendly, genuine and courteous! I signed up for the 'rewards program' because of the exceptional quality of staff at this hotel. July 9, 2014
Rated 5.0 out of 5.0 by Nicest Holiday Inn I've experienced I was pleasantly surprised at the accommodations at the Jackson NW - Airport Road Holiday Inn. The hotel was pleasantly modern and updated and the staff friendly. My room was well appointed for my business needs and clean and comfortable. All-in-all I had a nice stay. July 8, 2014
Rated 5.0 out of 5.0 by Very Good visit I was nervous when I saw it was across the airport, but it was NOT a problem. It was fun watching the small planes come in and out. They did stunts too. The food was FAB!!! The bed was as close to perfect as you can get If you need a quiet, clean, and friendly place to stay this is it. Oh, I didn't get to use the pool but it looked great. It even has a play area for kids to play July 1, 2014
Rated 5.0 out of 5.0 by Wedding Stay We used the Holiday Inn Jackson for our wedding. Natalie was the contact we used throughout the process. She was extremely attentive to our needs and prompt with responding to any phone call or email inquiries. All of our requests were met and all of the 30 additional guest rooms that were booked had happy guests. June 26, 2014
Rated 5.0 out of 5.0 by easy in and out nice hotel, nice and clean rooms, large bathroom. wonderful staff. breakfast was a breeze even with a party of 20. June 25, 2014
Rated 5.0 out of 5.0 by Great service. Very comfortable bed. The only thing I would say that is negative is that the pool water was cold. June 24, 2014
Rated 5.0 out of 5.0 by Spacious and quiet rooms I found the guest room to be quite spacious. Despite being next to a very busy freeway, my room on the 4th floor faced away from the road and was very quiet. Within walking distance to a Meijer Store where picking up groceries or sundries was easy. My only negative comment is that while my room was clean, there were several very large stains in carpet which should have been cleaned. The front desk staff were friendly and attentive. Overall, a very good place to stay in the area. June 23, 2014
Rated 2.0 out of 5.0 by new construction, thin walls I was able hear conversations in the room next to me. I could also hear the flow of traffic from the highway 100+ yards away. There are plenty of other IHG properties near by I'd recommend over this one. June 22, 2014
Rated 5.0 out of 5.0 by Hotel that meets expectations Staff was courteous room was immaculate easy location to find and close to local restaurants. June 19, 2014
Rated 5.0 out of 5.0 by Clean and Beautiful The lobby was so very nice and updated. The rooms were clean...comfortable...and pillows fantastic. I wanted to take one home (but didn't...) Breakfast was great and so different than the ordinary free complimentary breakfasts that are normally offered. I would highly recommend this hotel. June 18, 2014
Rated 5.0 out of 5.0 by Johnny and June... I have to say my fiancee and I were delightfully surprised by our stay here for my sister's wedding on June 7. Staff was super friendly and helpful, the rooms and grounds were clean and updated. Thanks! June 12, 2014
Rated 5.0 out of 5.0 by Nice hotel and amenities I liked the room, the beds, the feel of the hotel, and especially the staff. This is the best in Jackson May 17, 2014
Rated 5.0 out of 5.0 by Wonderful, gracious Staff My husband and I give excellent ratings in all areas, but the best part of our stay was the staff. From the front desk clerks, to the restaurant servers, to the cleaning help - they were the best! Always gracious, warm, and helpful - they made our stay wonderful! May 7, 2014
Rated 3.0 out of 5.0 by Good bed This is a great place to sleep but if you want food and drinks you will need to go somewhere else. The service is slow and not very friendly April 20, 2014
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