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Rated 4.3 out of 5 by 111 reviewers.
Rated 5.0 out of 5.0 by Comfortable Bed I stayed at the Holiday Inn in Jackson for business and found it to be in an ideal location. Service was great and room comfortable. November 25, 2014
Rated 3.0 out of 5.0 by VERY NOISY STAY BUT STAFF WAS NICE WE WERE IN A WHIRLPOOL SUITE FOR A ROMANTIC GETAWAY AND THERE WAS A VERY NOISY FAMILY RIGHT ABOVE US. IT WAS VERY HARD TO RELAX WHEN YOU COULD HEAR EVERY FOOTSTEP TAKEN FROM THE ROOM ABOVE. THE HOTEL WAS 3/4 EMPTY SO I CALLED THE FRONT DESK AND ASKED TO BE MOVED TO ANOTHER WHIRLPOOL SUITE AND WAS TOLD THERE WERE NONE AVAILABLE. THEY DID EVENTUALLY OFFER A $20.00 BREAKFAST VOUCHER TO MAKE UP FOR THE NOISE AND LACK OF COMFORT. November 20, 2014
Rated 5.0 out of 5.0 by Buckeye's win! We stayed to relax after a great Buckeye win at MSU as we did not want to drive 4 hours after midnight. The hotel conditions were good and service was excellent. Except maybe the UM jersey.... November 13, 2014
Rated 3.0 out of 5.0 by bad experience no free breakfast,,,,,,,,with how much this place costs, it should have free breakfast, will never stay here again November 13, 2014
Rated 5.0 out of 5.0 by Comfortable Stay The room was missing a refrigerator even though it had a cabinet for it with a Microwave in it. November 4, 2014
Rated 5.0 out of 5.0 by Excellent overall Clean and comfortable every time that I stay here. I prefer this hotel over all others in the area. Great service and great facility that is up to date and kept that way. November 4, 2014
Rated 5.0 out of 5.0 by Wonderful Hotel stay through This hotel is conveniently located, extremely clean and the staff was very friendly and helpful. October 31, 2014
Rated 4.0 out of 5.0 by HIxpress comfortable new facility - fitness equipment subpar and breakfast average October 29, 2014
Rated 4.0 out of 5.0 by It's a holiday inn... This hotel was fine. Good location. Weird that you access it through the Meijer parking lot. Left a sweater in the room when I left and called two days later and said "unfortunately we do not have it" VERY disappointed with this. It was my fault I left it however I feel they hold some responsibility in the fact that it's now just gone. October 28, 2014
Rated 4.0 out of 5.0 by Nice room, comfortable bed, nice bar/lounge/restaurant The room was nice, clean and the bed was quite comfortable. It would have been nice to have a bit of pillow variety, but I like a thinner pillow than most. The restaurant is surprisingly good. You would not know you are eating at a hotel restaurant. The diners I had were quite nice and the breakfasts are above average. It would be nice to have a bit more variety in the morning. While good, they served the same thing all week. The bar staff was excellent! I had a great time a couple of nights while watching the game in the lounge. October 28, 2014
Rated 5.0 out of 5.0 by Great Service by Staff I always stay at this hotel as it is the only IHG reward hotel in the immediate area that I am aware of. I always know what to expect and usually have no issues. October 25, 2014
Rated 5.0 out of 5.0 by Comfortable experience Stayed for business purposes. This property was neat, clean and the staff was very helpful. Clean and comfortable room was relaxing at the end of the night. October 14, 2014
Rated 5.0 out of 5.0 by Great Stay Spacious room, friendly staff, great bar area. Would definitiely stay here the next time in Jackson. October 13, 2014
Rated 5.0 out of 5.0 by Great staff and comfortable setting The staff is tremendous, the rooms and overall property are safe, neat and clean. I highly recommend this hotel! October 12, 2014
Rated 5.0 out of 5.0 by Wonderful Staff We stayed at the hotel while attending a wedding in the area. Since we were arriving early to get ready for the ceremony in the afternoon, the staff took wonderful care of our request for an early check in. In case our room was not ready a suitable changing room area would be at our disposal. Indeed upon early check in our room was ready for us to enjoy. Our friends were delayed in traffic and requested a room near us and again the staff helped to facilitate the request even though the hotel was almost at capacity. The staff was ever vigilant to help us at every turn. Amazing to find a hotel so well run and customer oriented. Compliments to the manager and all his staff. October 2, 2014
Rated 4.0 out of 5.0 by Very comfortable Everything was clean and fresh. Staff was friendly. Rooms and beds were clean and comfortable. October 1, 2014
Rated 5.0 out of 5.0 by Breakfast Staff The satff were amazing espically the breakfast staff she went above adn beyond the call to give amazing service. September 25, 2014
Rated 5.0 out of 5.0 by We will be back I grew up in Jackson and we try to return to visit family at least once a year. When we do, my in-laws often join us. As a result, we need somewhere to stay. We have chosen this hotel now for several years. The service is excellent and we have never had a problem. The staff is always top-notch and willing to help us with any request we might have. We have requested specific rooms such as family style or corporate and it has always worked out, even when booking through a third-party travel agent. We had no problem requesting and using the crib for our 7 month old baby. She loves playing in the pool. The food is good and when we have had occasion to visit the bar we have always had excellent and knowledgeable bartenders. We will be back here again next year! September 23, 2014
Rated 5.0 out of 5.0 by What a nice surprise I had not stayed at a Holiday Inn property in years as my impression was that they were old and dated. I was totally blown away by my experience at this hotel. It was brand new, staff was welcoming, food was good and best of all, my room was very comfortable. Bathroom had granite countertops and nice amenities and the towels were fluffy and absorbent. My bed was comfortable and the room was very clean. This experience has totally changed my opinion. You have a new customer! September 22, 2014
Rated 5.0 out of 5.0 by Good Place To Stay Pretty convenient and nice staff. Make sure to do reservations well in advance: more than once I have experienced inability to get a room on 1-2 days' notice. September 21, 2014
Rated 2.0 out of 5.0 by Very disappointed The desk staff was unfriendly; they neither welcomed us or acknowledge us when we checked out. Our room was not vacuumed the entire time we were there, nor had it been in a long time, there was trash behind the side chair. The bathroom floor was not mopped, nor was used cups thrown away. Empty tissue box was not refilled. The shower door was horrible, my husband had to come in and slide it open after a shower. There was something white staining the side of the desk chair. Our bed was not change or made and we felt we were staying in previous visitors dirt and for what we paid we expected better. We stayed with this hotel two years ago and it was great - what happened? September 18, 2014
Rated 4.0 out of 5.0 by Friendly staff The staff and service at this Holiday Inn was excellent. The restaurant/bar was nice. We had a good breakfast there in the morning. Parking lot is well lit which is important to me as a traveler. Rooms were clean. Pillows I must say were very firm, high and uncomfortable. Other than that it was an excellent stay. I would most certainly recommend this hotel and will stay there again. September 18, 2014
Rated 5.0 out of 5.0 by Quiet room Enjoyed HBO channel, frig nice for cooling water. able to control room temp, comfortable bed. September 16, 2014
Rated 5.0 out of 5.0 by Great people comfortable stay This is the nicest hotel to stay in Jackson, MI. Besides quality of the room, common areas, the service is great. September 15, 2014
Rated 5.0 out of 5.0 by Clean comfortable rooms, well lighted secure parking area. Clean comfortable rooms, well lighted secure parking area, friendly and helpful staff. September 15, 2014
Rated 5.0 out of 5.0 by Great stay for our reunion. We really enjoyed our stay and the staff was very friendly. Everyone that was there for our reunion had very nice things to say about the hotel and it staff. We will definitely be back in the future. September 4, 2014
Rated 2.0 out of 5.0 by Service is not good at check-in the bath/shower faucet did not work. We had to use the sink to get cleaned up. The front desk was alerted of the problem, but during our two-night stay the problem was not repaired. September 4, 2014
Rated 5.0 out of 5.0 by great stay My recent stay was great. the rooms were clean. The staff was friendly. The food was good at dinner, and reasonably priced. I also enjoyed drinks at the bar, cost was comparable to other restaurants. Thank you for the good experience, I will be staying again next August. September 2, 2014
Rated 4.0 out of 5.0 by Disappointing restaurant/bar: great room experience The most glaring example of our stay was the lack of activity in the restaurant/bar. We would have used the facility if there were other people in the area rather than being the only persons other than staff in the room. We felt the costs of the breakfast menu items is excessive. September 2, 2014
Rated 4.0 out of 5.0 by Goodnight sleep The mattress was firm which helped me get a good night sleep. Would of liked to have a special make-up mirror in the bathroom but otherwise was clean. We had a fridge and mircrowave which was a plus. On one day the coffee pot was not cleaned nor did we have cups or coffee for the following day. We were greeted by the front desk each time we left and returned. September 1, 2014
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