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Rated 4.2 out of 5 by 64 reviewers.
Rated 5.0 out of 5.0 by Enjoyed our stay in Jackson... ...because of the gracious hospitality of the employees. We were a bit wary of the staff before we went from a telephone conversation we had prior to leaving California; however, when we arrived the staff could not have been more accommodating! This was our thirst consecutive year to stay there and you can be assured that we will stay there again when visiting our family in Jackson, Michigan. One quick suggestion--you can save money by turning air conditioners down in the hallways on the floors where there are the rooms.. It was extremely cold...costly! July 25, 2014
Rated 5.0 out of 5.0 by Great Stay This is the second time I have stayed at this hotel and both times have been very enjoyable. The only thing I wish is that they had a complimentary breakfast so you weren't forced to either pay more for your stay or leave the hotel. But, other than that, it was an excellent experience. July 24, 2014
Rated 5.0 out of 5.0 by Friendly staff and clean rooms Great overall experience for business travelers. The room was clean and comfortable and the wireless network connectivity was very good. July 18, 2014
Rated 5.0 out of 5.0 by Comfortable Stay! This is a great hotel. Perfect location, right off the freeway, next to Meijer. Rooms are large and comfortable. We had a King... Bathrooms are large and very well lit. Bath and Body Works shampoo/conditioner... I highly recommend this hotel! July 10, 2014
Rated 5.0 out of 5.0 by Great Front Desk Was working only stayed at the hotel for about an hour so some stuff could not tell you but the manager at the front desk was the best I have ever dealt with she was super friendly, genuine and courteous! I signed up for the 'rewards program' because of the exceptional quality of staff at this hotel. July 9, 2014
Rated 5.0 out of 5.0 by Nicest Holiday Inn I've experienced I was pleasantly surprised at the accommodations at the Jackson NW - Airport Road Holiday Inn. The hotel was pleasantly modern and updated and the staff friendly. My room was well appointed for my business needs and clean and comfortable. All-in-all I had a nice stay. July 8, 2014
Rated 5.0 out of 5.0 by Very Good visit I was nervous when I saw it was across the airport, but it was NOT a problem. It was fun watching the small planes come in and out. They did stunts too. The food was FAB!!! The bed was as close to perfect as you can get If you need a quiet, clean, and friendly place to stay this is it. Oh, I didn't get to use the pool but it looked great. It even has a play area for kids to play July 1, 2014
Rated 5.0 out of 5.0 by Wedding Stay We used the Holiday Inn Jackson for our wedding. Natalie was the contact we used throughout the process. She was extremely attentive to our needs and prompt with responding to any phone call or email inquiries. All of our requests were met and all of the 30 additional guest rooms that were booked had happy guests. June 26, 2014
Rated 5.0 out of 5.0 by easy in and out nice hotel, nice and clean rooms, large bathroom. wonderful staff. breakfast was a breeze even with a party of 20. June 25, 2014
Rated 5.0 out of 5.0 by Great service. Very comfortable bed. The only thing I would say that is negative is that the pool water was cold. June 24, 2014
Rated 5.0 out of 5.0 by Spacious and quiet rooms I found the guest room to be quite spacious. Despite being next to a very busy freeway, my room on the 4th floor faced away from the road and was very quiet. Within walking distance to a Meijer Store where picking up groceries or sundries was easy. My only negative comment is that while my room was clean, there were several very large stains in carpet which should have been cleaned. The front desk staff were friendly and attentive. Overall, a very good place to stay in the area. June 23, 2014
Rated 2.0 out of 5.0 by new construction, thin walls I was able hear conversations in the room next to me. I could also hear the flow of traffic from the highway 100+ yards away. There are plenty of other IHG properties near by I'd recommend over this one. June 22, 2014
Rated 5.0 out of 5.0 by Hotel that meets expectations Staff was courteous room was immaculate easy location to find and close to local restaurants. June 19, 2014
Rated 5.0 out of 5.0 by Clean and Beautiful The lobby was so very nice and updated. The rooms were clean...comfortable...and pillows fantastic. I wanted to take one home (but didn't...) Breakfast was great and so different than the ordinary free complimentary breakfasts that are normally offered. I would highly recommend this hotel. June 18, 2014
Rated 5.0 out of 5.0 by Johnny and June... I have to say my fiancee and I were delightfully surprised by our stay here for my sister's wedding on June 7. Staff was super friendly and helpful, the rooms and grounds were clean and updated. Thanks! June 12, 2014
Rated 5.0 out of 5.0 by Nice hotel and amenities I liked the room, the beds, the feel of the hotel, and especially the staff. This is the best in Jackson May 17, 2014
Rated 5.0 out of 5.0 by Wonderful, gracious Staff My husband and I give excellent ratings in all areas, but the best part of our stay was the staff. From the front desk clerks, to the restaurant servers, to the cleaning help - they were the best! Always gracious, warm, and helpful - they made our stay wonderful! May 7, 2014
Rated 3.0 out of 5.0 by Good bed This is a great place to sleep but if you want food and drinks you will need to go somewhere else. The service is slow and not very friendly April 20, 2014
Rated 4.0 out of 5.0 by extended stay I was at this hotel for approx. 6 months and the staff was very kind, helpful and professional. Overall experience was very good. Small fridge and microwave was not ideal for extended stays. March 23, 2014
Rated 5.0 out of 5.0 by Great hotel. Finally, a worthy successor to the prior Holiday Inn in Jackson, MI. They have great pillows (and if you've stayed in a lot of hotels, this is far rarer than it should be), nice beds and bedding, and even if it's a new property, it's still in great shape. A little bit disappointed that they don't have lunch in their restaurant, but there are a lot of good chain and undiscovered gems in the area bounded by Albion, Lansing/East Lansing, Ann Arbor and Jackson. And it's a bit confusing to get to, but simple: It's right behind the Meijer on Airport Road. Just go into Meijer as normal and keep to the right as you do so. Stay outside of the Meijer parking lot on the circulator drive and you'll be just fine. January 17, 2014
Rated 5.0 out of 5.0 by Perfect! Oh my goodness our stay was wonderful! We reserved the Extended Stay Suite which was equipped with a full size refrigerator, cooktop, and microwave for our company Christmas party. We enjoyed appetizers and beverages in our spacious room before leaving for our dinner reservation. All the accommodations were just perfect for our needs. December 11, 2013
Rated 3.0 out of 5.0 by regular coffee always low/out Overall a great place to stay. Major drawback is that the regular coffee always seems to be out. Fitness machines could be upgraded , they are a little old and noisy. December 8, 2013
Rated 4.0 out of 5.0 by Front desk staff excellent, rooms kind of crummy Upon checking in the front desk staff was wonderful. Very nice and helpful, even called 2 minutes after we got to our room to see if everything was o.k. The room was a handicap room, as we requested an adjoining room with our daughter. The carpet was awful. Lots of stains and just generally dirty looking. The size of the room was great, but the bathroom was not the cleanest. My daughter's room had black hairs all over it. Both bathrooms had pink mildew as well. Also, the beds were comfortable, but the pillows were not. I was kind of surprised at the condition of the rooms, being that the hotel is only two years old. We had other friends staying there who also commented that they were surprised that the ooms didn't look better for such a new hotel. November 15, 2013
Rated 2.0 out of 5.0 by SMOKING ROOM WHEN A NON SMOKING ROOM WAS REQUESTED As we opened the door to the room, a stench of smoke slapped us in the face. I called downstairs, and the advice I was given was to turn the air conditioner for the evening to try to the clean the air. It was 35 degrees out. They were not able to move us because the hotel was full. I used Febreeze but unfortunately that just made the room smell like smoke mixed with Febreeze. Upon check out I noted my concern and the gentleman told me that a manager would be at 4: p.m. and would call me. No phone call. On Monday, I called the Hotel and I spoke to a Manager for a possible credit, and the response: "Well you decided to stay at the hotel after you saw the room". Response: Really? I pre paid the room and it was 10:00 p.m. where was I going to go? Answer: "That is not our problem". Customer service at it's finest. November 11, 2013
Rated 4.0 out of 5.0 by our stay Pretty nice hotel except elevator noise behind wall all night. Little more expensive than we would have liked to pay. Staff very nice and helpful. October 30, 2013
Rated 4.0 out of 5.0 by Nice but Problems are that the breakfast is not included and the elliptical machine was very awkward. October 28, 2013
Rated 2.0 out of 5.0 by wi-fi doesn't work in all rooms I was booked into this room under a reservation by my supplier representative, so my name does not appear on the bill and is not associated with the confirmation number. I was in room 235. I had work to complete when I returned to the hotel. When I attempted to access the internet, the hotel wi-fi signal was too weak in my room. I contacted the front desk, explaining my situation. He refused to acknowledge the wi-fi signal was the problem, insisting my laptop AND my smartphone were the problem. He continued to instruct me to call the 1-800 number for technical assistance, rather than investigate the weak signal. For reference, I was able to use the wi-fi from the lobby WITHOUT a problem. I travel frequently for my job and don't normally review rooms, but the wi-fi problem and refusal of the hotel staff to acknowledge the problem ticked me off and affected my ability to complete my work. Additional problems with the room: The toilet paper holder would drop the roll when trying to remove paper. Wallpaper was peeling near the ceiling in the sleeping area. For the property location and quality level, the room rate was much higher than expected. I will have to get a special exception from my VP when I submit my expense report. October 25, 2013
Rated 3.0 out of 5.0 by good except Our one night stay was good until we tried using the shower in the morning. It did not work! Nothing worse that not being able to enjoy a warm refreshing shower! October 23, 2013
Rated 5.0 out of 5.0 by Great Experience Hotel was very nice, clean and well maintained. Good location and easily accessible. October 11, 2013
Rated 4.0 out of 5.0 by Wonderful Hotel I am a huge fan of Holiday Inn Hotels and try to always book my business and personal travel to include my stays within this chain. October 3, 2013
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