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Rated 4.4 out of 5 by 214 reviewers.
Rated 5.0 out of 5.0 by Clean, comfortable rooms The staff was very pleasant, the pool area was nice for the kids and the food was good. The hotel was conveniently located off the expressway and easy to find. November 25, 2015
Rated 2.0 out of 5.0 by Poor Guest Relations at Front Desk When I arrived to check in at approximately 9 p.m., there wasn't a desk clerk. After waiting approximately 10 minutes, the employee, Nathan, arrived. Based on his odor, it was clear that he just finished smoking and not actually been working somewhere else on the property. He seemed to be perturbed that myself and another guest had been waiting to check in and were not pleased with the wait. I requested a wake-up call the next morning, which did not occur. I was there for business and the internet service was steady but very slow. During my stay, I had interactions with other employees that were the opposite of Nathan. Next time I am in Jackson, MI for business, I will explore my lodging options away from this hotel. November 25, 2015
Rated 5.0 out of 5.0 by Don't Hesitate The perfect place to stop in the area. This hotel was clean, bright and lovely. The staff was beyond accommodating. I couldn't have asked for more after being driven off the highway by a snowstorm on my drive home to Chicago. November 24, 2015
Rated 5.0 out of 5.0 by Excellent First Stay First time at this location. Excellent location with excellent staff. November 24, 2015
Rated 3.0 out of 5.0 by Friendly staff, but...... Extremely difficult to locate. Two Holiday Inns allegedly on Airport Rd. HOWEVER!!! Neither of them are actually ON Airport Rd.!!! This particular Inn has very poor signage, i.e. very low, car-door height sign that is hidden by the other signs in the area, located BEHIND Meijers and not visible from Airport Rd. and, like I mentioned, not on Airport Rd. Our room was nice, I thought the bathroom floor was quite dirty, tho. Overpriced for what you get. November 21, 2015
Rated 5.0 out of 5.0 by Setting a high standard Staff was very friendly and attentive. High level of cleanliness. Ample parking. November 19, 2015
Rated 5.0 out of 5.0 by Jackson Mi. visit This was a great experience for my wife and I. We felt so comfortable that it felt like home. The entire staff were so polite and helpful. November 17, 2015
Rated 2.0 out of 5.0 by If you stay here, have a lot of patience. We were told at check-in that the restaurant has a great breakfast buffet so we were looking forward to it. We got to our room and the toilet had been used by someone and would not flush. That took us back a step while we waited to get a new room assigned across the hallway; which did turn out to be fine. Dinner and evening employees were very nice. Going to breakfast was a bit of a problem. When we arrived there was no waitress to be found. I had a hard time getting the attention of the young man as acting manager since he could not stop texting on his mobile device. He finally answered me and said to sit anywhere. We found one table that was not full of dishes. My wife walked up to check the buffet that was not there. With no one in sight she tapped on the door, and they said they would be right out. The waitress said they just ran out of coffee but she would get us some fresh. While waiting a full fifteen minutes for coffee we had to listen to her walk around and complain to us and the others how she normally works the night shift and that is why she did not know what was going on. My wife finally got up and retrieved two menus for us. The waitress kept bugging us for our order and we told her several times, we just wanted to start with coffee and wake up first. She finally brings out the pot, and no creamer. The dumb waitress had fifteen minutes to get the cream on the table while the coffee was brewing. After my wife and I, requesting from the waitress three times for cream for the coffee, we finally walked out and went to the front desk. The waitress then comes to the front desk with a large bowl of cream, and in her arrogant voice, puts the bowl of cream in my face and says, where would you like me to put this sir? I know what she wanted me to say, but I didn’t. In the meantime, the young man acting as manager stopped texting long enough to smile and enjoy watching the waitress agitate us. The waitress was totally rude and the manager on duty was totally worthless. No one should have to put up with this kind of conduct from Holiday Inn employees. If you stay here, have a lot of patience. The hotel itself is wonderful. We recommend the Denny’s down the street for breakfast. They like us too as we are gracious tippers. November 11, 2015
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