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Rated 4.6 out of 5 by 154 reviewers.
Rated 3.0 out of 5.0 by nice room with a poor cleaning The hotel was nice, although not upscale enough to justify getting away from the typical HI continental breakfast that is generally served at most of your locations. The room was fairly comfortable although the staff did a very poor job of cleaning the bathroom, there was hair all over from the previous guest, the rubber cleaning gloves were left on top of the towels and there was no soap or shampoo when I arrived. I took pictures to show the mgr on duty January 26, 2015
Rated 5.0 out of 5.0 by Excellent experience overall Hotel well appointed and well maintained. Staff very congenial. Rooms very clean. What more can be hoped for? A family member whom is an avid traveler and a rewards member for an upscale hotel brand came to visit at our Holiday Inn Hotel and was thoroughly impressed with the quality and overall appearance of the facility. One small suggestion...the bar/lounge lighting can definitely be improved to create some ambiance. It is adjacent to the dining area, so it feels like you are sitting in a cafeteria. A suggestion would be to change up the lighting in the evening for diners and bar patrons alike. Overall a great stay! January 22, 2015
Rated 3.0 out of 5.0 by Average Hotel, Bad Location This hotel was probably one of the worst IHG hotels we have stayed in. The wifi did not work the first night we stayed. After calling the front desk, we were not given an actual answer to the problem. However, we were told he would look into it. It was never followed up, and finally it started working after we tried it the next day. Also, we had to question how well the room had been cleaned prior to us being there. In the bathroom we found a fake eyelash just sticking to the kleenex box that did not belong to any of our guests. I have included a picture of the eyelash. It would be pretty hard to miss. Just makes you wonder what else was missed. The biggest disappointment for me is that we had guests with us on this trip. Everytime I take a trip we stay in an IHG Hotel, and I brag about how nice they are to my friends, and when my friends see them drop the ball like they did on this trip, it frustrates me as a guest and loyal IHG Reward member. January 8, 2015
Rated 5.0 out of 5.0 by Nicely Done A very good HI. If your in the Jacksonville area and need a great hotel on the southeast side this is one you can trust. January 6, 2015
Rated 5.0 out of 5.0 by Very good Hotel Very nice Holiday Inn with everything exactly as it should be. Very courteous and helpful staff too. January 2, 2015
Rated 4.0 out of 5.0 by really poor and expensive for quality breakfast clean-average on all other markers of stay except terrible breakfast and certainly not worth paying for! December 27, 2014
Rated 5.0 out of 5.0 by Another Excellent Stay This is our stop over place on the way to visit family in South Florida. Each time we have stayed it has been a positive experience. The hotel is very quiet especially if you request a room at the back of the hotel. The rooms are well decorated, furniture in good condition. Beds are very comfortable, linens plentiful and of good quality. We don't consider staying anywhere else on our southbound trip! December 25, 2014
Rated 5.0 out of 5.0 by Excellent price, great location, clean, and quiet We have visited this Holiday Inn before, as my wife made several trips to the Mayo Clinic, and this was a trip for one of those. It is quite near them, the price is excellent, it is clean, quiet, beds are comfortable, and the restaurant is reasonably priced with good food. We had a friend who was also going down to the Mayo Clinic and recommended it to her, and we have another who is going down that we will recommend it to, as well. And when I recommend something to a friend, it has to have really impressed me. December 20, 2014
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