Rated 3.0 out of 5.0 by ChrisG2013 Great Hotel, Not So Great Staff
The hotel room was very clean and comfortable. I was happy and surprised to find a microwave and refrigerator in my room. The air worked well and everything in the room was very nice. I would have given the hotel a stellar review, but unfortunately their customer service isn't all that strong. When I checked in the guy didn't ask for my ID, a Credit Card or anything. I thought this was a little strange but not a huge deal... but almost every hotel I check into at least checks for a Photo ID. I just let it slide- he looked like he was in a hurry. But then after my stay is when I had a real problem. I left some items in my hotel room and realized it when I got home. I called right away, about 4 ours after check-out, to see if they had my items. I was told to leave a message for housekeeping (this was Sunday). I left a message and waited all day Monday to hear back. I called at the end of the day on Monday and was told that they could not help me because room service had gone home for the day. No one called me back all day. So, I was back in town that evening and went to the hotel myself to try to retrieve the items since no one could give me a call back. The night manager was completely rude and made sure to tell me that this was not her job (to walk to housekeeping and look in the room for my items). If housekeeping would have actually called me back, I would not have bothered her for the items in the first place, but they didn't, so I drove back to the hotel in person where I could not be ignored. She came back from the housekeeping room with my items. I was happy they had my stuff, but completely turned off by a MANAGER'S BAD CUSTOMER SERVICE ATTITUDE. I stayed in Jacksonville again the following week for business and chose a different hotel. It's too bad because the hotel itself is beautiful but I will not stand for bad customer service!
May 3, 2013
Rated 1.0 out of 5.0 by toothfairy1214 Don't stay here
We did not have a good stay at this hotel. When we checked in we found out the hot tub was not working after I had already called the night before to verify they had a hot tub. I was not told on the phone that it was broken or I wouldn't have booked the room. The curtain in the room were covered in dust. The alarm clock did not work correctly. The air vent near the elevator on the 5th floor is missing it's cover and look very shabby. Worst of all was the customer service and the breakfast bar. Food was not good and the waitress very rude. We will be in town often for doctor's appointments and will not be staying here again.
April 28, 2013
Rated 4.0 out of 5.0 by ESue2013 Friendly staff, clean rooms, good for business traveler...but
Overall experience is very good. I am a business traveler and do not understand why all the other Holiday Inn Hotels offer free breakfast for their priority members, especially for those that stay with you for more than 30 nights a year. Breakfast included just makes it alot easier and a more than likely return customer. If others of your chain do it you should too.
April 9, 2013
Rated 5.0 out of 5.0 by Lacie Great support for a cancer patient---"me"
I have been a cancer patient at Mayo Clinic in Jacksonville, Florida and had the good fortune to hear about the hotel on Nurseryfields Road. Since I was traveling alone from Mobile, AL, and facing treatments and doctor visits all on my own, it was such an uplifting experience to be welcomed back to the hotel in the evening. The manager and staff would inquire about my day and if I needed anything. Can you imagine how much this meant to me?
Since I am very allergic to feathers, I always have to notify the hotel to make sure that there are none in my room. The head of housekeeping not only checked for feather pillows, but also prepared my room so that I would be as comfortable as possible.
In December, I stayed at the hotel for 17 days, even for Christmas, all by myself. The caring and compassionate staff was always friendly and helpful.
I will definitely recommend this hotel to any and all.
March 27, 2013
Rated 5.0 out of 5.0 by BustaBrown79 Yes, Go to Holiday Inn on Baymeadows and 295
I enjoyed the experience of staying at the hotel. Nice set up. Housekeeping is the truth, and the customer experience was phenomenal. The front desk is awesome, and I hope they're being showed some love. 5 star rating!
AGAIN, GO CHECK OUT HOLIDAY INN on BAYMEADOWS and 295.
March 24, 2013
Rated 4.0 out of 5.0 by Quiggs008 Passing through and found a great place
Having never been to the Jacksonville area we were looking for a relaxing IHG hotel. This hotel was one of the only ones with a hot tub that we were looking for. Unfortunately upon flying in and driving through town to the hotel, the hot tub was out for repair. We had a chat with the manager and he did everything he could to make sure we had a good experience. Other than that we had a great night. The hotel looked very modern and we were shocked to hear that it was 5 years old. It seems very new and they really take care of the place. As far as proximity, it was about 15-20 min outside of downtown, but seemed better than some that were downtown. It was perfect as we started our trek south though. Overall a great value for a very updated room.
March 23, 2013
Rated 5.0 out of 5.0 by Janet61 Excellent room and great service
Easy to make reservations. Room, food and staff were super!!
March 10, 2013
Rated 5.0 out of 5.0 by Goo11 Great hotel, will stay here again!
Hotel property and staff were excellent and a great value for such a nice property. We made reservations here because the ratings and reviews were good and our normal stop in St. Augustine had no rooms available. It's beautiful and clean which is high on our prority list. Agree that there should be some way to have a to go item from the restaurant even though everything is cooked to order. To go containers for such items could be provided at a minimal cost to the hotel restaurant. The drinks and service in the restaurant for dinner was excellent!
March 5, 2013