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Rated 4.6 out of 5 by 119 reviewers.
Rated 3.0 out of 5.0 by Location Good, Interior Good, Customer Svc Needs Work Upon arrival to the Baymeadows location,my family found it to be appealing and were looking forward to our stay. The negative view of the hotel is based on the express checkout process. We ordered breakfast and later dinner at the onsite hotel restaurant paying for them directly out of pocket. On the day we checked out, someone else ordered from the restaurant and the charge was assigned to our room. e-Notifications from our bank made us aware that activity against our credit card was different from our Express Check-out Bill. The front desk was notified and so the saga began. Five phone calls later we are still working to get the overcharge refunded. When the property management FINALLY took the time to check the restaurant bill instead of telling us repeatedly we ate the meal(s), it learned that a guest from a different room was at fault. - Signed Not Amused Rewards Member September 13, 2014
Rated 5.0 out of 5.0 by holiday inn baymeadows very friendly staff, front desk and bar tender. new HI design, lobby and rooms hard to find going thru a condo complex September 6, 2014
Rated 1.0 out of 5.0 by fist bad experience this is the first time I have had a bad experience at this location. They are usually very friendly and the room looks great, but not this time. Maybe it was the labor day weekend factor. Karen Zelaya September 4, 2014
Rated 5.0 out of 5.0 by Great service The whole experience was enjoyable without any worry. August 31, 2014
Rated 4.0 out of 5.0 by Update fitness center I like this property, but they need to update fitness center... August 30, 2014
Rated 5.0 out of 5.0 by Great Services From the hotel staff to the food was just great. The bed was comfortable and the noise did not creep into the room. When you are in this area stay there next to great food and shopping also. August 29, 2014
Rated 5.0 out of 5.0 by Convenient, Great Breakfast Very nice standard hotel. Feels more like an upscale HI Express but with a bar/restaurant and meeting room. Would recommend and stay again when in Jax area for business. August 28, 2014
Rated 5.0 out of 5.0 by Very comfortable stay in a convenient, safe location It's important to us to stay in a location that's safe and convenient for our reasons for being in Jacksonville. The staff is friendly and accommodating, the rooms and common areas are clean, and the breakfast buffet is to our liking. We would highly recommend this Holiday Inn. August 27, 2014
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