Rated 4.6 out of 5 by 214
Rated 4.0 out of 5.0 by Tomuchwork55 Very Nice
This hotel is very clean, modern and the staff was very friendly. A little hard to find the road to the entrance, but well worth it once you are there. Everything needed for a Road Warrior
July 31, 2015
Rated 5.0 out of 5.0 by DesignGirl Nice Stay, Great Staff
With the exception of the room service breakfast we ordered (everything was overcooked or burned), our stay was wonderful. The staff was friendly, accommodating, and happy. Has anyone ever seen happy hotel staff? Me either. But they are here.
July 29, 2015
Rated 1.0 out of 5.0 by ccanto64 If you have an incident do not expect the Hotel to handle it. It is going to be your fault.
I traveled to Jacksonville for the Birth of my Grandchild. On the last day I left the room putting a sign do not disturb. In this room there was a hanger and not a deal to put in the key slot. When I came back my toothbrush and mouth-guard was missing. They were rolled in my personal towel on the desk in the room. I do not think they are going to take that, I think they made the mistake first to come into the room and second in the process trash the items. I told the staff working that evening (brushed my teeth using a towel since it was late), again I told the staff in the morning, I made several calls, the following week I asked my son to stop by and I could not get a courtesy call back from the assistant manager. Only one gentleman was very helpful and when my son was there completed the incident report. I was told that they are not going to reimburse me for my mouth-guard because they cannot control what people leave in the room, they do not know what people bring and the records shows I never had the do not disturb sign. I did and one of the staff members at the hotel stated to me that they had over eager maids and had complaints before. So much for customer service from the Assistance Manager for not returning calls or responded to email and the Corporate Office who basically lecture me on leaving the mouth-guard rolled with my toothbrush in my personal towel instead of a case. I am never going to stay at a Holiday Inn again. If this is how they handle a small incident I do not want to see how they handle something more serious.
July 27, 2015