Rated 4.7 out of 5 by 109
Rated 4.0 out of 5.0 by RHDLG Great Value and experience
For as new as the property is , there are a few minor items that seems to be average or below.
Example, I am a frequent guest, and several of the rooms bathrooms, are needing touch ups or painting/or wall coverings. Floor coverings near elevators are wearing before their time.
Rooms always very clean, and front desk staff super accommodating.
July 8, 2013
Rated 5.0 out of 5.0 by Jeremy010101 Comfortable and decent location
It was comfortable and the staff were friendly. The location was also good, it was right in the middle of every location I had to visit while there.
July 7, 2013
Rated 5.0 out of 5.0 by cat57 nice rooms , friendly service
the service at this hotel was great, from the front desk to the grill restaurant, very friendly. Our room was comfortable and clean, have stayed at many hotels and was pleasantly surprised how nice this one was.
June 30, 2013
Rated 5.0 out of 5.0 by jj53 great service
Very friendly staff clean hotel keep up the great work
June 19, 2013
Rated 5.0 out of 5.0 by Shootingstar Classy holiday inn
I loved the fact that priority club members have special parking spaces! I also loved that there was room service available at this location. I have stayed at several other holiday inn express hotels and this was the first I encountered with these extra amenities. On top of that the staff was very friendly!
June 10, 2013
Rated 5.0 out of 5.0 by Ghaines42 Enjoy the stay
Spent a week and every night was a good night sleep.
June 2, 2013
Rated 5.0 out of 5.0 Great staff and atmosphere
Very nice modern, updated and clean rooms. The staff was excellent. I forgot and left my nice expensive makeup mirror in the bathroom. I called them several days later and asked if I left it and they said yes. They are going to send it to me. I just have to pay for shipping. I couldn't ask for better service. Not too crazy about the breakfast food the only con.
June 1, 2013
Rated 5.0 out of 5.0 by SanFranDude One of the better (if not best) Jax hotels
Hidden in the depths of of the most unattractive suburbs of Jacksonville, Orange Park, this hotel really stands out among all hotels in the entire Jacksonville area for several reasons. First and most important, polite and friendly staff is a rarity anywhere in this city. Status recognition is also excellent, I was given an upgrade to the best available room without having to ask for it. Also, the facility is brand new, clean and just pleasant. I may consider staying here again regardless of the hotel's distance from the city and lack of any attractions nearby. This is the first ever Holiday Inn for me where I had experienced No issues with customer service, room quality etc. The hotel's team made my stay was truly pleasant.
May 29, 2013
Rated 5.0 out of 5.0 by anotherguest Great hotel
We loved the updated rooms and the comfortable beds. The staff was super friendly even through a minor hiccup with our reservation. They were friendly and quick to resolve the issue. I would certainly stay here again.
May 17, 2013
Rated 4.0 out of 5.0 by redsoxgirl74 Very clean and comfortable room
The room was very spacious and comfortable. I enjoyed the option to stay in my room and order room service or go down to the dining room. It was raining all weekend, so I did not get to enjoy the pool or hot tub. I hope to on my next visit.
May 10, 2013
Rated 5.0 out of 5.0 by John7718 Great place to stay
Have stayed at this hotel multiple times and plan to come back. Friendly staff, nice rooms. Good location.
May 7, 2013
Rated 5.0 out of 5.0 by artgonzalez007 awesome
i love this hotel.it is always so clean. then staff is so friendly..they make you feel right at home...its my home away from home.
May 5, 2013
Rated 5.0 out of 5.0 by JS4920 Fantastic service in every area
My husband and I recently stayed at this hotel. We held a Celebration of Life there for one of my family who had passed away. From Kady in conference services, to Nick the Chef to Bryan and Griffin, we could not have had better service. They made an otherwise very difficult situation very easy. Everything was flawless. The entire staff of this hotel are fantastic. I work for an International hotel company, and I actually shared my experience with my corporate office as to the true meaning of service, which this hotel has down pat. I would highly recomment this hotel to anyone who wants fantastic service, wonderful accommodations and the most friendly staff. Thank you all for everything!
May 2, 2013
Rated 5.0 out of 5.0 by DonH Great and Relaxing Experience
My stay started out a bit bumpy but the staff was able to work through it with me and the 2 1/2 weeks there was really nice! I especially enjoyed the hot tub outside....very relaxing. The downstairs restaurant needs some attention to detail, but they do try to serve your food promptly and cooked the way you asked. I would have to say that 50% of the time I ate there, there was an issue with either the delay in getting our food or the dish wasn't cooked to expectations. They did apologize and re-do it though.
All in all, a very good experience!
April 20, 2013
Rated 5.0 out of 5.0 by CS42 Great Hotel
I stay in Jacksonville area for business and after coming across this hotel last year this is where I always stay now....Guest services are great and hotel is excellent...
April 18, 2013
Rated 5.0 out of 5.0 by lila21 Good location and friendly staff
The location was good, the hotel was clean and the staff friendly. We would stay at this hotel again if we are in the area.
April 12, 2013
Rated 4.0 out of 5.0 by Bunu A/C unit
Noisy fan, otherwise a very nice room, great shower!
At 6'2", didn't have to duck under the shower head.
Didn't stay long enough to try the food, maybe next time.
April 4, 2013
Rated 5.0 out of 5.0 by Habero Best stay in Orange Park
Excellent staff which makes the stay extremely comfortable in all aspects.
March 30, 2013
Rated 3.0 out of 5.0 by keimanu Orange Park Holiday Inn
Nice newer hotel, small pool out back, clean modern rooms however this hotel does NOT provide any sort of free continental breakfast
March 28, 2013
Rated 5.0 out of 5.0 by GrannyII Great place to stay
We've stayed here 3 years in a row, will continue as it feels like home
March 14, 2013
Rated 5.0 out of 5.0 by Dljmc07 Great stay
Check in was great . The room very clean and beds very comfortable. We had dinner in the hotel and service and food was wonderful. We will stay there again.
February 22, 2013
Rated 5.0 out of 5.0 by ret1118 Great hotel
This is a very nice hotel. On my list of favorites. A laid back area off the beaten path.
Front desk worker did not give us a special parking pass for platinum members but not a big deal. We got charged $25 on a points stay but it was automatic so we found out later. They removed the charge as we did not eat in the hotel.
Clean and very well kept.
February 16, 2013
Rated 4.0 out of 5.0 by Mimi26 Nice hotel but no tubs.
The rooms were spacious. We had Internet access. They provided cookies at the desk. The meeting room was small but quite adequate for our needs. The only negative I felt was the lack of a bath tub. I heard a number of other guests comment on this. Also, the vaniety top did not reach to the wall on either side, which made it easy for tolietries to fall to the floor.
February 15, 2013
Rated 5.0 out of 5.0 by cannon1 great hotel
Have stayed here many times always exceptional service and rooms are spotless !!!!!!
February 10, 2013
Rated 5.0 out of 5.0 by swatmarble Quality Hotel
We arrived close to midnight and very tired, but the staff was very welcoming and courteous and had our reservation waiting at the counter. The rooms were clean and beds were comfortable.
January 30, 2013
Rated 5.0 out of 5.0 by Tracytraveler Nice decor, relaxing
Offered a complimentary bottle of ice cold water at check in. Just what I needed as I had been coughing and my throat was sore!
January 17, 2013
Rated 5.0 out of 5.0 by marudder Orange Park
New Years Weekend visiting family. Excellent property. Spent time there a couple of years ago and service is still exceptional. Only sad fact is Sunday Brunch is no longer available (economy), but the Chef goes out of his way with meals, so still worth the effort. I spend a lot of time in Hotels, and the staff here is best I have seen.
January 6, 2013
Rated 5.0 out of 5.0 by RNW1107 Mr Wright
I've stayed here twice, loved both times. I moved from another hotel that is actually 8 miles closer because of the hotel.
January 2, 2013
Rated 5.0 out of 5.0 by Jan1129 Holiday Spirit
This is the second time staying at this location. The level of attention to detail and cleanliness is very important to us and it has met our expectations. The rooms are comfortable and up to date. The staff is attentive and pleasant. We love the onsite lounge as it is relaxing to end the day with a beverage and not have to drive. I would suggest that the lounge be open an hour later on Friday and Saturdays. Both bar attendants have been very friendly and knowledgable. We would reccomend this location and will return. Thanks!
January 2, 2013
Rated 5.0 out of 5.0 by Monica11 Great people and service
I was extremely pleased with the service and friendly people at every point of contact with the staff. Jose greeted me at the front desk with a wonderful smile. Laura at the bar was pleasant and gave great service to all. Mandy in the restauant did a beautiful job with making everything right at breakfast.
This is definitely one of the best Holiday Inns that I have stayed with and I stay requently in many cities! I will definitely stay at this property any time that I am in Jacksonville!
December 27, 2012