Rated 4.6 out of 5 by 211
Rated 5.0 out of 5.0 by OCDLady44 Excellent Stay, Superb Staff
We immensely enjoyed our stay. I searched and searched before reserving rooms for reviews for a clean hotel and this hotel did not disappoint. The hotel is easy to find, in a great location, clean and very comfortable at an exceptional value. All the hotel staff are very professional and friendly; one in particular Antonio was extremely helpful. My elder Aunt was with me who loves to talk and he was so polite, courteous and helpful. This is the hotel I will continue to stay on all my visits to Jacksonville.
I highly recommend this hotel.
July 22, 2015
Rated 4.0 out of 5.0 by James451 Staff Communications
I booked a room on points for my sister and her husband to celebrate my mother's 86th birthday. My sister also paid for a second night with her credit card. I went and personally talked to the afternoon manager about the two nights and to keep my family in the same room. Was ensured that it was no problem. Flash ahead two days and we get called in the middle of the birthday celebration as to what to do with the property in their room. It was obvious that there were no staff communications. Service is not typical of Holiday Inn and IHG.
July 16, 2015
Rated 5.0 out of 5.0 by Aanek Comfortable mattress, firm or soft pillows, friendly service
We loved the selection of firm or soft pillows. The first night we slept so well we were almost late to our convention!! Lol Also your staff is the best very attentive.
July 15, 2015