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Rated 4.6 out of 5 by 182 reviewers.
Rated 5.0 out of 5.0 by Great Customer Service and so much more! I have never written a review before but felt the need to write a review for this hotel. I cannot say enough good things about the wonderful customer service and overall great experience I had during my stay. I did not come across one staff member that did not have a smile on their face and/or would inquire about my stay. In addition, the food was delicious and my room was very clean and comfortable. My room had a Keurig!! You do not find that in the more expensive competitors. I want to thank the hotel manager for ensuring the hotel staff understand the importance of good customer service. I want to thank the front desk, restaurant, catering and all the staff members I met during my stay for a very memorable visit to your hotel. You have renewed my faith that good customer service exists! To anyone reading this review, do not hesitate to stay at this hotel. I have no doubt that you too will be happy you did. October 26, 2014
Rated 3.0 out of 5.0 by Good value and location The hotel is located in the heart of mall country along route 301. Just a little bit hard to find but overall OK. They were undergoing some parking lot repairs. The only thing I found was a wet spot on the floor by the air conditioning unit. Possible that the pipe that takes away the condensation was blocked or there may have been a leak that allowed the rain in. Nevertheless, I reported it to the desk and they said they would look into it and thanked me for reporting the problem. Interesting fact, it is the first Holiday Inn Express room that we have stayed in that only had a shower! October 24, 2014
Rated 5.0 out of 5.0 by Family wedding weekend Very much enjoyed our stay and will most definitely stay here again on our next visit to Jessup Md October 24, 2014
Rated 4.0 out of 5.0 by Nice Room, comfortable beds The room was great and so was the price. Booked it with the 10 day early booking discount. My only complaint was that the rollaway bed was terrible and not worth the $20 we paid for it. October 21, 2014
Rated 5.0 out of 5.0 by Always a pleasure Thanks again to your entire staff, they always provide great service and friendly faces. Will see you again soon October 21, 2014
Rated 5.0 out of 5.0 by Amazing service and cleanliness We had not prebooked and were looking for a room after travelling from Canada for 12 hours and just happened upon this amazing hotel. Location was easily accessible. Room was immaculate and I would stay here again on route to my holiday destination. October 20, 2014
Rated 5.0 out of 5.0 by Great Stop for a quick rest My family and I were driving back from Jersey and decided the trip to North Carolina was just too long so I did a search for Holiday Inns in the Baltimore area and this one came up. We were completely satisfied with our trip. If I have any complaint it was that the steak I ordered for room-in service wasn't cooked to my liking, but that is no one's fault. Definitely enjoyed our stay October 15, 2014
Rated 4.0 out of 5.0 by Home away from home As a frequent guest at Holiday Inn Jessup, I am greeted by name, given the same room as often as possible, and generally made to feel at home. The staff are long term employees, and they really care about their facility. The hotel is spotless and the rooms are comfortable. October 15, 2014
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