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Rated 4.6 out of 5 by 154 reviewers.
Rated 3.0 out of 5.0 by Overall opinion Air conditioning and heat less than adequate. Rooms always freezing cold when you enter and hard to regulate heat. The awards program is the worst! They take away more benefits than they give you. I stayed 33 nights last year and it may be my last. March 28, 2014
Rated 5.0 out of 5.0 by Great Customer Service I love being able to work in the lobby. It's bright, comfortable, and the desk is so much better than the desk in the rooms. It's also close to food and drinks. I've met other wonderful people in the business section. March 17, 2014
Rated 5.0 out of 5.0 by Good Experience Stayed here for over a week after staying at the nearby HIexpress. This place has better internet, a bar, and decent food for a hotel. The remodeled rooms are nice and clean, not just wallpaper over old paint. Had no complaints with staff, they were all friendly. The only thing I would suggest is more variety in the hot breakfast from day to day. They handled the recent blizzard well with a full hotel and no food open anywhere in the area. March 10, 2014
Rated 5.0 out of 5.0 by Great Holiday Inn Just renovated in 2013, this is the latest and most modern looking Holiday Inn I have stayed at. I travel quite a bit and stay at only IHG locations. This one is a must stay for business travelers. February 27, 2014
Rated 5.0 out of 5.0 by Enjoyed Enjoyed Enjoyed I truly enjoyed every thing about my stay at Holiday Inn Columbia East- Jessup. The food was excellent, the staff was polite and kind, and the room was quiet and comfortable. My wife still talk about that king size bed. Now I have to invest in a king size bed. January 19, 2014
Rated 5.0 out of 5.0 by Best hotel in this area. This hotel has it all. Great rooms, great service and close to everything. I always stay at this location when I'm in the area. They also recognize priority club members with comped food or drinks. January 2, 2014
Rated 4.0 out of 5.0 by Wonderful staff The front desk staff was very welcoming and answered all our questions thoroughly. The only tip I'd share with guests is this: you have to push a button on the pad beside your door to indicate either "do not disturb" or "housekeeping". It took us several days to realize this! January 1, 2014
Rated 5.0 out of 5.0 by One Night Stay Great Bargain Hotel was very well maintained and staff was friendly and courteous. Excellent Breakfast Buffet to include omelets and pancakes to order. November 22, 2013
Rated 5.0 out of 5.0 by It was great place to stay It was great place to stay 5/5. I will recommend this place to my friends. November 19, 2013
Rated 4.0 out of 5.0 by very nice hotel with excellent staff have stayed there on multiple occasions staff has always been extremely nice, rooms are in excellent condition and food and drink service is very attentive. would recommend this hotel to anyone looking to stay in the area, right off the highway easy to find and easy to get around once you are there. overall a very pleasant time. November 19, 2013
Rated 4.0 out of 5.0 by Jessup Holiday Inn Out of the Holiday Inns I've stayed at I would say this is one of the nicer ones. Friendly atmosphere with a reasonable price. Very nice and clean. Looks as if was just built yesterday. November 12, 2013
Rated 5.0 out of 5.0 by Outstanding Service This was the best stay I have had in many years, home away from home! Thank you to all the staff and management...outstanding! October 29, 2013
Rated 5.0 out of 5.0 by The best all around. We were traveling north and it was getting late because of traffic conditions. Looked up Holiday Inn on my GPS and you were within 4 miles. We decided to stop and very glad we did. The Inn was much better than the other 5 places we had reservations. Your Inn will definitely be on our list of places to stay while in the area. October 24, 2013
Rated 5.0 out of 5.0 by Recently remodeled, pleasantly surprised Knowing a little about the location of this hotel and the very reasonable room rate, I was expecting and older, outdated Holiday Inn. Instead, the rooms have been very nicely redone and overall the place has a very nice feel. Staff has been very kind and helpful. Walls are a little thin, but not too bad. I was pleasantly surprised and would stay there again if traveling in the area. October 23, 2013
Rated 5.0 out of 5.0 by Excellent job with the remodel I am a repeat guest at this location and I am thouroughly impressed with the beautiful renovation job done at this hotel. While the hotel was nice the last time I stayed here, the renovation has really polished an already shiny gem. The staff are wonderful, the rooms are clean and quiet, and the location is very convenient. I will definitely stay here again. October 17, 2013
Rated 5.0 out of 5.0 by Beautiful!!! I truely had a wonderful time @ this hotel. I surely recommend it!!!!! October 16, 2013
Rated 5.0 out of 5.0 by Great clean comfortable room I stay in hotel over 80 nights a year for business. The Holiday Inn in Columbia is not only a great location but the cleanest most comfortable hotels in the DC/Biltmore area. The Hotel was recently remodeled and each room was upgraded with the latest electronics and bedding. T'he best thing about this hotel is the staff. The front desk folks are always willing to go the extra mile to make your stay comfortable and pleasant. Best hotel for the money in DC/Baltimore. October 15, 2013
Rated 2.0 out of 5.0 by Poor dining service TV to unwind Great desk service and beautiful facility that was clean...tired from traveling.....dining service was ridiculously slow and took literally half hour to get check after requesting it. TV was frustrating...I rarely watch it and could not find out what was available to view... stop was irritating after a long day of travel.... October 11, 2013
Rated 4.0 out of 5.0 by will return again had a wonderful stay here for the weekend....the property was wonderfully appointed, rooms clean and comfortable.....staff was wonderfully helpful one issue I had was the entry/exit to the exit on Rte. 175....the only exit on the south/bound exit and make a u-turn to get back to 175.....I assume it must be a safety issue October 10, 2013
Rated 5.0 out of 5.0 by Beautiful rooms and comfortable beds I really love the hotel, Wish you had at least one smoking room, that ruins my stay when I can't relax with a cup of coffee and a cigarette., October 5, 2013
Rated 4.0 out of 5.0 by Second time around This was the second time my boyfriend and I have stayed at this establishment. We brought three additional people with us for this stay as well. We were recognized from our last visit and greeted with smiles and welcomes. This was a great start to our Friday/Saturday stay. After checking in we immediately sat in the dining area for dinner. Thadeus, the chef, whom we'd met before, came out to say hello. The food was just as amazing as out first visit. RJ, the restaurant manager, also greeted us and helped serve our table. All went well. Saturday's dinner was a little less smooth. RJ wasn't working that night. It took quite awhile before anyone came to our table so we grabbed menus by ourselves. Placing our orders seemed easy enough but once the orders came there were a few mixups. Fortunately, the food was outstanding so we didn't complain. I would still absolutely highly recommend this hotel. It's a beautiful establishment with overall great customer care. A great ROI. October 3, 2013
Rated 5.0 out of 5.0 by Clean, modern and helpful staff. We had a great one night stay. The rooms were clean and comfortable and the color schemes were modern. The staff from front desk, restaurant to the houskeeping personel were all very kind and helpful. We will recommend Holiday Inn Columbia to others and if we are in the area again we will stay there. October 2, 2013
Rated 4.0 out of 5.0 by Great Staff and updated facility I stay at this hotel often for business. The rooms are convenient with functional desks/workspace. Beds are very comfortable. Management understands the concept of good customer service and the staff goes out of their way to be of help. My only negative comment on this facility is the food quality--while the service is great, the dinner menu could use some work, and the quality of the breakfast buffet is not too good. But otherwise, this is a great place for the business traveller. September 30, 2013
Rated 5.0 out of 5.0 by Convenient location Not only is the location convenient but the staff is super friendly. They know me by name and the service is always great. September 29, 2013
Rated 5.0 out of 5.0 Best Holiday Inn so far When I have regional meetings in Baltimore I stay here, I probably have 20+ nights here over the last two years. The service is stellar, it is newly renovated and they remember me. Martin the GM always asks if there is anything he can do to make my stay better, Christy at the front counter is very accommodating and professional, Mike at the front counter is always helpful as well. The one employee that stands out though, is Denise, she works the restaurant at breakfast and lunch. She is always happy, funny and goes out of her way to make the stay more pleasant. The GM even referred to me as a member of the Holiday Inn family, it was just nice to hear. I wish that every Holiday Inn could clone your staff or at least follow your business model. You've never failed to impress and I am a loyal customer forever. Thanks for everything September 27, 2013
Rated 4.0 out of 5.0 by Nice Property Excellent atmosphere. Nice staff. Service in restaurant was a little slow. Tables seemed to be dirty for a long time. September 23, 2013
Rated 5.0 out of 5.0 by Awesome experience!!!! Stayed here for work all the staff was super friendly and the bar and the food from the bar was delish... September 21, 2013
Rated 5.0 out of 5.0 by Excellent Staff and Hotel This hotel was a wonderful find. The front desk staff went out of their way to welcome me and make my stay comfortable. The breakfast buffet on sunday was oh so good. September 20, 2013
Rated 4.0 out of 5.0 by Lovely Stay I arrived in MD late that night and needed a place to stay for the night, when we called the gentlman on the phone was very nice and helpful. our ove all experience was great. September 18, 2013
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