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Rated 4.6 out of 5 by 193 reviewers.
Rated 4.0 out of 5.0 by Second time around This was the second time my boyfriend and I have stayed at this establishment. We brought three additional people with us for this stay as well. We were recognized from our last visit and greeted with smiles and welcomes. This was a great start to our Friday/Saturday stay. After checking in we immediately sat in the dining area for dinner. Thadeus, the chef, whom we'd met before, came out to say hello. The food was just as amazing as out first visit. RJ, the restaurant manager, also greeted us and helped serve our table. All went well. Saturday's dinner was a little less smooth. RJ wasn't working that night. It took quite awhile before anyone came to our table so we grabbed menus by ourselves. Placing our orders seemed easy enough but once the orders came there were a few mixups. Fortunately, the food was outstanding so we didn't complain. I would still absolutely highly recommend this hotel. It's a beautiful establishment with overall great customer care. A great ROI. October 3, 2013
Rated 5.0 out of 5.0 by Clean, modern and helpful staff. We had a great one night stay. The rooms were clean and comfortable and the color schemes were modern. The staff from front desk, restaurant to the houskeeping personel were all very kind and helpful. We will recommend Holiday Inn Columbia to others and if we are in the area again we will stay there. October 2, 2013
Rated 4.0 out of 5.0 by Great Staff and updated facility I stay at this hotel often for business. The rooms are convenient with functional desks/workspace. Beds are very comfortable. Management understands the concept of good customer service and the staff goes out of their way to be of help. My only negative comment on this facility is the food quality--while the service is great, the dinner menu could use some work, and the quality of the breakfast buffet is not too good. But otherwise, this is a great place for the business traveller. September 30, 2013
Rated 5.0 out of 5.0 by Convenient location Not only is the location convenient but the staff is super friendly. They know me by name and the service is always great. September 29, 2013
Rated 5.0 out of 5.0 Best Holiday Inn so far When I have regional meetings in Baltimore I stay here, I probably have 20+ nights here over the last two years. The service is stellar, it is newly renovated and they remember me. Martin the GM always asks if there is anything he can do to make my stay better, Christy at the front counter is very accommodating and professional, Mike at the front counter is always helpful as well. The one employee that stands out though, is Denise, she works the restaurant at breakfast and lunch. She is always happy, funny and goes out of her way to make the stay more pleasant. The GM even referred to me as a member of the Holiday Inn family, it was just nice to hear. I wish that every Holiday Inn could clone your staff or at least follow your business model. You've never failed to impress and I am a loyal customer forever. Thanks for everything September 27, 2013
Rated 4.0 out of 5.0 by Nice Property Excellent atmosphere. Nice staff. Service in restaurant was a little slow. Tables seemed to be dirty for a long time. September 23, 2013
Rated 5.0 out of 5.0 by Awesome experience!!!! Stayed here for work all the staff was super friendly and the bar and the food from the bar was delish... September 21, 2013
Rated 5.0 out of 5.0 by Excellent Staff and Hotel This hotel was a wonderful find. The front desk staff went out of their way to welcome me and make my stay comfortable. The breakfast buffet on sunday was oh so good. September 20, 2013
Rated 4.0 out of 5.0 by Lovely Stay I arrived in MD late that night and needed a place to stay for the night, when we called the gentlman on the phone was very nice and helpful. our ove all experience was great. September 18, 2013
Rated 5.0 out of 5.0 by great business stay I travel 2 weeks out of the month and this has to be one of the nicest hotels I have stayed at. I normally stay at other hotels and decided to stay at a IHG brand and I was pleasantly surprised. I definitely plan to stay at other Holiday Inns and hopefully they are just as nice. The staff was very nice and helpful. The food was good, but the coffee was great. I normally avoid hotel coffee as it is horrible,but what ever brand you serve here you need to serve it at all you hotels. The breakfast buffett was nice and so was the bar for happy hour. This had to be one of the nicest hotels I have stayed at, and I travel two weeks out of the month. Sincerely Roswell,GA September 17, 2013
Rated 5.0 out of 5.0 by Very Pleased! We arrived early and were allowed to check-in early. Took in a Washington Redskins game. A bit of a ride to the stadium, but all highway travel. Would stay again because it was clean and pleasant. Staff was super nice. Highly recommend this hotel! September 3, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service My husband, son, daughter and I spent 1 night as we were making a quick stop on our way to Virginia. The bed was very comfortable, the room was clean and the temp was just right. My kids enjoyed the pool and were very happy with their room. The bathroom was very clean and supplies including towels were available and clean. The staff was very friendly and helpful. Had a very pleasant quiet stay, no issues and I would definitely recommend this Hotel in Columbia. September 2, 2013
Rated 5.0 out of 5.0 by Very Nice Hotel And Great Staff I have always been treated like family. The desk staff are really great. Recognize me every time. Love this hotel. August 28, 2013
Rated 5.0 out of 5.0 by Great accomodations The newly renovated areas are great. Very inviting witht he open lobby, lounge and business area. Staff is very friendly making you feel welcomed. August 26, 2013
Rated 5.0 out of 5.0 by AWESOME STAY I do not often write reviews but needed to do so on this past stay. I spend many nights out in hotels and need to stay this hotel is awesome, and by the time you check out you say to yourself WOW I had a really enjoyable stay here. August 24, 2013
Rated 4.0 out of 5.0 by Weekend Convention Stay - nice hotel Comfortable, clean. Really impressed with the new upgrades, especially the decor. My only criticism was I was not happy with the restaurant having NO steak knives??? I ordered a nice steak and had to use a butter knife, plus I have joint issues. Not at all happy on that front, During breakfast both days there wasn't enough staff to handle the little things. coffee carafes empty, no cups. place setting of tables, etc, for the amount of customers.. August 21, 2013
Rated 5.0 out of 5.0 by Excellent stay This was a great hotel. The staff and the facilities were very nice. August 20, 2013
Rated 5.0 out of 5.0 by Love the rennovations I have stayed at this Holiday Inn for years. The staff has always been great. The have remodeled and the restaurant,lobby,bar are awesome. I used to go out to eat but not I eat at the hotel!!! August 19, 2013
Rated 5.0 out of 5.0 by My stay First let me say when I booked my room I thought I was booking it in another hotel. When I read my confirmation information and realized I booked my room somewhere else I was going to cancel my room but decieded to keep my reservations there. It was the BEST decision I could have made! The hotel was very nice, well laid out etc. But a building does not make a hotel it is the people that can make or break any business and the staff makes the place! I wish I could remember names but can not. The man who checked me in was so pleasant and friendly could not ask for better! He stated my room was all the way at the end of the hall and I guess he noticed I had some trouble walking and became short of breath. He found me a room that was closer and much appreciated! I ate dinner both nights in the restaurant the food was good again every one friendly and checked on me frequently but what makes it stand out in my mind was the waitress that served me both nights. When I went back the second night not only did she greet me warmly but remembered what I drank. There were many people she served so for her to remember was impressive. I am sorry this is so long but I just think the staff is great and other business should take note and all can learn from them. Keep up the good work and know if I ever have to come back I will make my reservations there on PURPOSE not by ACCIDENT!! PS the only complaint if you could call it that was it would have been nice to have a chair other then a desk chair in the room a minor observation! August 16, 2013
Rated 5.0 out of 5.0 by GREAT PLACE GREAT STAY Great Visit. Very Clean room, friendly staff, breakfast was awesome! August 16, 2013
Rated 5.0 out of 5.0 by Seasoned Traverler To all who are looking for a great hotel at an even better value, look know further. I have tried most of the hotels in this area over the past 8 months and this one is the best. Once I spent one night I knew this was a well run hotel. The personnal are"professional" and we all know this is a direct reflextion of how a business is managed. The rooms are clean and updated. The only worrie of mine is that too many people will find this gem. Nice job to the management and staff. Thank you for the many nights of stress free visits. Traveler August 13, 2013
Rated 2.0 out of 5.0 by Pillows The pillows at this hotel are a nightmare. Tough to sleep and had a sore neck. There were four of them, you might as well have had bricks. Staff informed me new pillows were on the way? Hello? August 12, 2013
Rated 5.0 out of 5.0 by Excellent staff One of the most outstanding traits I recognized was the staff's cares and concerns and their ability to truly listen....a lost art today. I had casually mentioned to Daniel at the front desk that I was there to handle some family matters. EVERY day he asked how things were going with my family. Daniel, although its a small thing it meant a lot to me that you cared and that you listened. For a carefree stay with a staff that cares and listens, this is the place to stay when you are in the Baltimore/Washington area. When I return, this is the only place I will stay. Thanks again...oh, and it didn't hurt that the rooms were very clean and the beds comfortable. August 11, 2013
Rated 5.0 out of 5.0 by Great Choice! Stopped after traveling all day. I love Holiday Inn and Holiday Inn Express hotels. This one was especially nice, just having been re-done. The carpet in the room was brand new, the decor in the hotel lobby and restaurant was chic and up to date. The beds were fantastic! Enjoyed my stay thoroughly and thought the rates were more than reasonable! August 8, 2013
Rated 5.0 out of 5.0 by Great place to stay. The only small complaint was the "Toys r Us" closet. To small! Very please with the remodeling and renovations. Has a more upscale appeal an environment. We had a very pleasant stay. MJ. August 7, 2013
Rated 5.0 out of 5.0 by Always apleasure to stay here! Comfortable bed and room size was great! Only 2 negative items: 1. $2.00 for bottle of soda purchased in the lobby 2. Only 2 computer stations available and not everyone is familiar with Apple August 5, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service This hotel has a great staff and breakfast buffet. I could not have gotten a better place to stay for the money. The beds were comfortable and premises were neat and clean. A definite two thumbs up. August 2, 2013
Rated 5.0 out of 5.0 by Perfect stay We thought the hotel was great!. The lounge and food were terrific Very convenient to Merriweather pavillion. August 2, 2013
Rated 5.0 out of 5.0 by Great Stay!!! Last moment plans to stay 2 nights to see Redsox vs Orioles on our way back home to NY from Ocean City. Great stay. Ayaz on the front desk was awesome to say the least. Friendly and helpful. We ended up staying an extra night just to relax and let the kids enjoy the pool. Food was very good. Highly recommend this hotel and would stay again!!! July 31, 2013
Rated 5.0 out of 5.0 by Excellent choice Excellent hotel. My wife chose it because of the renovations but we did not expect this. Very well appointed. The lobby was amazing. The staff was super friendly. Ayaz, (If I remember his name correctly) was very professional. Took care of us all the way. The other front desk staff were also very nice. Thanks for making our stay. We will be back. July 26, 2013
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