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Rated 3.2 out of 5 by 6 reviewers.
Rated 3.0 out of 5.0 by 还不够成熟的酒店 其实也不怪这家酒店,整个万达长白山度假区都不太成熟。 高速路迟迟修不好,在坑洼泥泞的道路上行驶一个多小时才能到达,心情已经不太好了。到了酒店之后发现服务人员队伍严重不足,你早已习惯的许多服务在这里都欠奉。前台办理入住的速度也差强人意,不过态度还是非常得友善热情。酒店本身没有泳池,要游泳必须忍着严寒步行到几百米之外的假日度假酒店去,泳池水质很不理想,太过浑浊。 不过,房间里还是非常舒适温馨,暖气的温度也合适,卫生状况也十分理想。再加上酒店后面专业而现代的雪场可以允许房客每天免费享用三人次,确实物有所值。 总体而言,还算是一次不错的经历,明年应该还会来。不过,综合考虑,下次大概会选择假日度假酒店而不是套房酒店。 February 10, 2014
Rated 5.0 out of 5.0 The best service I never have before... It was fantastic journey in Changbaishan Holiday Inn Suite! The best service, best dinning, best reception and pick-up! I have wonderful 4 days vacation at here. And it's good to IHG members, we enjoyed free upgrade, member breakfast place and every staff was so nice and let me feet at home. February 5, 2014
Rated 4.0 out of 5.0 by Good hotel for a ski trip Next to the major ski lifts and the ski service centre makes it very convenient to get on and off the ski lifts. Lack of food and beverage facilities forced us to eat at nearby restaurants and fastfood joints outside the hotel. Staffs are relatively new and many did not greet guests. No recognition of Platinum membership. Dusts and half emptied bottles under bed and sofa. Bad ventilation caused constant cigerette smell found in a non-smoking room. December 23, 2013
Rated 5.0 out of 5.0 by 非常适合一家人出游 如果坐飞机到长白山,非常推荐住万达度假区,有免费接送机,10几分钟就到酒店。景色很美.住的两室套房,非常适合一家人度假,厨房灶具齐全,可以自己做简单的饭菜。商业街有麦当劳、肯德基、必胜客等,就是早餐不太方便,需要去假日吃.商业街的饭店包括快餐都要上午9点以后才开门. July 11, 2013
Rated 1.0 out of 5.0 by terrible experience As a Platinum Ambassador member, I am so disappointed stay at your hotel on 16 DEC for 2 nights. The location for your hotel is fantastic, but the service is such sad….. There is no fast track lane for loyal member at the front desk. And I made the reservation 3days before I arrive; my room was still not prepared! When I entered my room, my god…… Dust everywhere…on the switches, tables,floor attached with pic1 As the suites, the fridge in the room is unserviceable, attached with pic2 Wifi signal is very weak in the room that I have to use cable. And the phone in the living room is unserviceable! Attached with pic3. There is not TV program list!! Wash room—no foot towel, toilet amenity has been used by last customer. Attached with pic 4 Around 8pm, there is no one answer the phone on Guest service center…… I cannot find any pen and note paper in the room. There is a scheduled shuttle between resort and suites. On the second day, I finished my breakfast at 9:40, there is no shuttle service at all. And I came back to my room after ski, the window was completely opened. The temperature was -12C. And My room was as cool as fridge. Then I catch the cold now. After I took the shower, I found the towel was not changed, houesekeeper just fold my used one that the marks still on. Attached pic 5. !!!!!!!!!!!!!!!!!!! IS THIS STILL MY HOLIDAY INN WHICH I HAVE BEEN STAYED WITH FOR 12 YEARS!!!!!!!!!!! April 9, 2013
Rated 1.0 out of 5.0 by This is worst hotel in the world As a Platinum Ambassador member for 12 years, I am so disappointed stay at this hotel on 16 DEC for 2 nights. The location for your hotel is fantastic, but the service is such sad….. There is no fast track lane for loyal member at the front desk. And I made the reservation 3days before I arrive; my room was still not prepared! When I entered my room, my god…… Dust everywhere…on the switches, tables,floor attached with pic1 As the suites, the fridge in the room is unserviceable, attached with pic2 Wifi signal is very weak in the room that I have to use cable. And the phone in the living room is unserviceable! Attached with pic3. There is not TV program list!! Wash room—no foot towel, toilet amenity has been used by last customer. Attached with pic 4 Around 8pm, there is no one answer the phone on Guest service center…… I cannot find any pen and note paper in the room. There is a scheduled shuttle between resort and suites. On the second day, I finished my breakfast at 9:40, there is no shuttle service at all. And I came back to my room after ski, the window was completely opened. The temperature was -12C. And My room was as cool as fridge. Then I catch the cold now. After I took the shower, I found the towel was not changed, houesekeeper just fold my used one that the marks still on. Attached pic 5. The restaurant for breakfast is like the out-door market, so that I only been there once. December 19, 2012
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