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Rated 2.0 out of 5 by 4 reviewers.
Rated 1.0 out of 5.0 by Complaint of service of this hotel 1. hotel airport pick up from airport did not turn up and have to call & waited for more 45 mintues. 2. Very confuse in this hotel telephone number as it is shared with another hotel intercontinental. I wasted several long distance call and calling back & forther at the airport before I got the right person to trace back our hotel airport pick up 3. Could not accept AMEX credit card for check in guarantee as I never exprience such inconvenience in other holiday inn hotel in China. 4. Initially I was told in the check in No free breakfast / internet given to me as Platinium member and I have to demand to see duty manager then given such request. 5. Hotel only got 1 restaurant. During my stay, I was told to buy buffet coupon like most of the guests which are from travel agent if not to wait very long for individual ordering. 6. I inquired at hotel restaurant whether being platinium member got any discount for food at restaruant. I was told no discount but in my next stay at Changzhou holiday Inn, we were offered discount for food at restaruant. 7. I tried to settle the bill on the night before my last day of departure at very early morning to catch the early flight back to Chendu. I waited for more than half an hour. The printed statement was wrong as still include charge for internet and have to changed. My VISA credit card which used for guarantee could not be accepted by hotel machiner for final payment. January 2, 2013
Rated 2.0 out of 5.0 by Poorly trained staff and old facilities The lobby was very beautiful but super cold. Room was old. No swimming pool/ gym. The staff at the front deck were very inexperienced and slow. The check in and check out took me about 15 min each although there were not that many guests. Didn't get upgrade or any benefits as PCR member. October 23, 2012
Rated 3.0 out of 5.0 by 员工需要加强培训 因为是洲际的酒店,一个人在出差完了之后玩,所以住了假日,没有选择天堂洲际。但是假日的员工真的需要好好培训,或许增加薪水。感觉专业度和态度和洲际的有不小的差距。希望以后更好 October 20, 2012
Rated 2.0 out of 5.0 by Sevice and Room not up till standard of Holiday Inn The service and room cleaniness of the room is bad. October 14, 2012
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