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Rated 3.0 out of 5 by 8 reviewers.
Rated 4.0 out of 5.0 by 特别感谢值班经理杨军 在从假日转到天堂住的时候,杨军经理免费用自己的私车送我们到天堂酒店,为我们提供了很好的服务,再次表示感谢。 并且,还把我们遗漏在假日的衣服,再次安排人送到天堂酒店。谢谢! July 17, 2014
Rated 4.0 out of 5.0 总体来说符合假日的风格,性价比比较高 1、总体感觉:周围环境比洲际差了些,但是在古城里,也算是一种特色,也刚好可以在古城里面逛一逛。 2、位置:离洲际酒店大概4公里,总的来说除了在古城里逛一逛(半小时就逛完了),其他地方都肯定是要打车的,打车到洲际都要20元。到沟口60元左右,同样建议提前包好车。 3、酒店:大厅造的确实比较有特色,也挺漂亮,外观是古城一样的石头,算是不错了;客观非常一般,房间已经比较旧了,没有空调,还好有电热毯晚上才睡比较舒服。 4、服务:旅游团真的是超级多,所以来的时候CHECK IN 和OUT都等待了很久时间,但随后的服务很贴心:主动识别出了会员,送了两份软饮和欢迎水果,客房由高级房升级到豪华房,并告知留了风景比较好的房间;对等待入往和退房都表示了抱歉。特别是告诉我由于是临时订房,所以水果要晚一些,最后前台MM和服务员一起把水果送到房间,同时致歉,感觉很贴心;并且招呼服务员帮忙提行李之类的。总之,只谈服务的话,感觉真的是比天堂洲际要来的周到。 5、餐饮:只用了酒店的自助早餐,相对于洲际来说当然是简陋很多,但是毕竟价格也便宜很多,算是比较丰富,可以满足一般的用餐需求了,不过早餐没有任何水果。 June 5, 2014
Rated 4.0 out of 5.0 九寨旅游休整佳所 九寨5天4晚自主行程,选择此处为休整酒店。整体感受很好,很安静,有暖气,电热毯,浴缸,阳台。大爱!推荐 April 14, 2014
Rated 4.0 out of 5.0 九寨沟游览的休息佳所 九寨5天4晚自主行程,选择此处为休整酒店。整体感受很好,很安静,有暖气,电热毯,浴缸,阳台。大爱!推荐! April 12, 2014
Rated 1.0 out of 5.0 by Complaint of service of this hotel 1. hotel airport pick up from airport did not turn up and have to call & waited for more 45 mintues. 2. Very confuse in this hotel telephone number as it is shared with another hotel intercontinental. I wasted several long distance call and calling back & forther at the airport before I got the right person to trace back our hotel airport pick up 3. Could not accept AMEX credit card for check in guarantee as I never exprience such inconvenience in other holiday inn hotel in China. 4. Initially I was told in the check in No free breakfast / internet given to me as Platinium member and I have to demand to see duty manager then given such request. 5. Hotel only got 1 restaurant. During my stay, I was told to buy buffet coupon like most of the guests which are from travel agent if not to wait very long for individual ordering. 6. I inquired at hotel restaurant whether being platinium member got any discount for food at restaruant. I was told no discount but in my next stay at Changzhou holiday Inn, we were offered discount for food at restaruant. 7. I tried to settle the bill on the night before my last day of departure at very early morning to catch the early flight back to Chendu. I waited for more than half an hour. The printed statement was wrong as still include charge for internet and have to changed. My VISA credit card which used for guarantee could not be accepted by hotel machiner for final payment. January 2, 2013
Rated 2.0 out of 5.0 by Poorly trained staff and old facilities The lobby was very beautiful but super cold. Room was old. No swimming pool/ gym. The staff at the front deck were very inexperienced and slow. The check in and check out took me about 15 min each although there were not that many guests. Didn't get upgrade or any benefits as PCR member. October 23, 2012
Rated 3.0 out of 5.0 by 员工需要加强培训 因为是洲际的酒店,一个人在出差完了之后玩,所以住了假日,没有选择天堂洲际。但是假日的员工真的需要好好培训,或许增加薪水。感觉专业度和态度和洲际的有不小的差距。希望以后更好 October 20, 2012
Rated 2.0 out of 5.0 by Sevice and Room not up till standard of Holiday Inn The service and room cleaniness of the room is bad. October 14, 2012
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