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Rated 3.7 out of 5 by 43 reviewers.
Rated 4.0 out of 5.0 by Caring Staff We were in Atlanta visiting family and needed to go to Jonesborough, TN for the funeral of a family member. We were pleasantly surprised when we were able to book a room at this Holiday Inn and found out they had a bereavement rate. Every time our paths crossed with staff, their comments were sensitive and appropriate. The only downside was the construction noise we heard in our room until early evening through the wall (we were adjacent the stairwell). February 23, 2014
Rated 3.0 out of 5.0 by Not to impressed I was called out of Town for emergency service and needed to fly out. Notified front desk and asked for late checkout It was denied 10 minutes past cutoff time. I stay approx. 150 days in Hotels per year for the company I work for and we make our own reservations. Holiday Inn will now only be used when nothing else is available. Not to Impressed. February 15, 2014
Rated 2.0 out of 5.0 by Not what I expected Disappointed. Upon check-in, the gentleman did stand up from his chair to acknowledge my presence until he had to walk 3 steps to get my paperwork. He did not acknowledge my priority status. As I was exiting, I ask oh what about beverage or meal coupons. He said we don't do that anymore you have points. No further explanation but I am frequent traveler. I said ok I'll take the points. He said ok. I said don't you need to know my name or room number. He said yeah what's your room number. I felt I was an inconvenience to him. Normally I would have counted it off to him having a bad day but then I remembered it was the same experience 6 months previously. I hung my room service card on the door, it was never picked up. The next night I personally took it to the front desk, I was asked to take it to restaurant. I shouldn't have had to do that but was not going to take a chance it not being picked up. Next day was delivered but without condiments. I gave up the next day and went out to eat. I stay there frequently but might do a some research for another holiday day inn close by in the area. This stay was very disappointing...lazy staff. Pillows were worn out. February 12, 2014
Rated 4.0 out of 5.0 Tiny Pillows My wife had read in a review that this place had "Tiny Pillows" and she was puzzled - she didn't really understand what that meant. The pillows are barely the size of throw pillows. How did they find pillow cases for such small pillows? There were 4 tiny pillows, and if you put them end-to-end on the bed, they would not be long enough to reach across the king size bed we had. They were in no way uncomfortable, but they barely fit one of our heads. Other than that, the hotel was a bit old, although the bathroom had clearly been re-done. The bathroom door looked terrible. The showerhead was about as high as my nipples (I am average height - 5"10"), and the heating unit was a thru-wall old-style unit that kept the room either too hot or not warm. Although it may seem that this isn't the most positive review, I would venture to say that this was about the best place there is in Johnson City; I mean, what do you expect if you visit a tiny town in the mountains of far east Tennessee? We ate well in Johnson City, but there wasn't much else to do so we stayed in the room and played adult games. January 15, 2014
Rated 5.0 out of 5.0 by awesome Hotel Thanks to Chris and the guys for taking care of a room problem quickly and to the ladies that made our stay a great one. We go there every year for Thanksgiving and we are never dis-appointed. December 4, 2013
Rated 4.0 out of 5.0 by Great breakfast and staff Overall review was good. Breakfast and staff were excellent. Would have received an excellent rating, but slow depositing priority club points. I've departed motel last Friday and not received points to date. I hope to receive them today! November 21, 2013
Rated 4.0 out of 5.0 by Solid but a little Disappointed The room and general building were fine. However, I was on the 6th floor and the wi-fi did not work in the room. It worked elsewhere in the building including the lobby. I asked the front desk to check it out but it never worked the three days I was there. That meant I had to do my business work in the lobby instead of in my room since I couldn't access the internet or email. November 17, 2013
Rated 2.0 out of 5.0 by A few issues, because I travel so much 1st wasn't greeted as a IHG Member (regardless of status) 2nd wasn't given any vouchers as other guess were 3rd pillows were too large, very hard to sleep on (neck cramps when I woke several times) 4th Dinner: salad was brought 20 seconds before steak dinner, so when I got done with the salad dinner was cold and tough. November 11, 2013
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