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Rated 4.1 out of 5 by 175 reviewers.
Rated 2.0 out of 5.0 by Poor Customer Service - Wi- Fi I have never given a Holiday Inn Hotel a poor rating until now. The Wi-Fi service in the room was awful. We switched rooms after spending 1.5 hours trying to get a decent Internet connection only to run into the same problems in the room we switched to but now in a more run - down room. The front desk personnel acted very disinterested in being of help during our three day stay. We had stayed there earlier in 2015 and lost a pair of etyeglasses. We had inquired about seeing if they might have been found by the hotel staff via phone prior to our recent stay. No return phone call from them and no concern or effort to check lost and found for us during our current stay. Frustrated by indifference about Wi-Fi connection and not checking lost and found although asking the staff two or more times during our most recent stay. August 29, 2015
Rated 3.0 out of 5.0 by stay here a lot This is actually a decent hotel in a GREAT location close to all the restaurants in the area. The staff is great and I have stayed here on all my visits. It is a clean place. However, it is getting a little old and needs to be redone, especially the rooms that are a little worn. There are not enough outlets. The biggest issue is the internet connections that are spotty at best. I have had this problem on 4 different stays. Dropped connections and rooms with no internet. I stay here almost every month on business. The price is very good. I think due to the internet issues i may try the HI express down 2 exits. However, it is a good value and always clean. August 28, 2015
Rated 5.0 out of 5.0 by Best Hotel in East Tennessee As a person who travels 7-8 months of the year. The staff and their personal service at 101 W. Springbrook in Johnson City, Tn. is EXCEPTIONAL. Nicole's friendly,smiling and helpful attitude rises above all. She took the time and helped me book a last minute wedding reservation, researching 3 other IHG properties in the area and found the best one suited for my needs. As a card member of 3 other hotel chains. This facility is a shinig star. Her attitude makes all the difference in the world. She turned a stressful day into stressfree. Big shout out to Nicole and the IHG brand. Thank you, Thank you. Sincerely.. Don S. August 27, 2015
Rated 5.0 out of 5.0 by Great Service Great place to stay and the staff was very friendly. The hotel was very clean and up to date, My stay was a very short notice and the front desk was great about finding a room for me on a race weekend. August 26, 2015
Rated 3.0 out of 5.0 by Meet my needs. Hotel was having construction completed. Lots of dust and such around. Mold or water damage around the air conditioning unit in the room. August 26, 2015
Rated 5.0 out of 5.0 by Very friendly staff, comfortable bed, and great service We were very happy with our stay at this Holiday Inn. If, we were to travel back to this area we would stay here again. August 16, 2015
Rated 5.0 out of 5.0 by everything was as expected from a Holiday Inn I didn't get the best price. Was over charge 50 bucks. I only knew this because I had relatives staying at the same time, I was there. The Holiday Inn corrected the rate after I brought it to there attention. August 12, 2015
Rated 4.0 out of 5.0 by Comfortable bed and great service. Good stay for the weekend. Went to comedy night and had a wonderful time. We will stay here again. Only thing was the shower was a little outdated, water pressure wasn't very strong. August 12, 2015
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