Rated 4.4 out of 5 by 201
Rated 5.0 out of 5.0 by CHS Reunion Comfortable Stay and Hiliday Inn Express
My wife and I had an early flight out of Tri Cities Airport and the hotel provided a good choice.
July 17, 2014
Rated 2.0 out of 5.0 by bdart Furnishings are Disappointing
I stay at Holiday Inn Express properties several times each month. There is always a comfortable easy chair in the room, which is a must for me after being on the road for many hours and not sleeping very well. I need that comfortable chair to relax. I always make sure I note the chair request in my reservations. This property in nice and fairly new, good location and clean.... BUT, my room had only 2 hard desk chairs, and "uncomfortable" is an understatement. As soon as I opened the door, I went to the front desk and the young man at the counter could not have cared less. I told him I had made that request and he said that there were rooms that had the chairs I had requested, but they were reserved. Before I unpacked, I checked with him several times, and he stated each time that there was nothing and although there were rooms with chairs that had not been checked in yet, he couldn't give me one. I am not sure how a particular room had been promised to a guest, because I had requested one and was told I would have one, and I did NOT !
The next morning, we waited for an elevator for several minutes, along with a housekeeper, pushing a huge housekeeping cart. When the elevator finally came, she pushed her cart in which took up the whole elevator and told us we would have to wait for the next elevator. That is certainly no way to treat a guest.
At breakfast, I overheard the lady who takes care of the breakfast facility tell a guest that in order for him to have pancakes, she would have to open another bag of mix and that seemed to be a negative to me and I didn't want pancakes.
Then, at checkout, there was no one at the counter for several minutes. The guy in front of me finally tossed his card keys on the counter and walked out. I said "hello" a few times and the breakfast lady finally came over and said there was a problem with an elevator. Well, we already knew that, and as it turned out, a housekeeper and a child were stuck in the elevator. I understand that problem, but I don't understand just abandoning the front desk and guests trying to check out. About 5 employees finally showed up, so at least one of them could have stayed at the desk, and the desk was only about 15 steps from the elevator that was stuck.
I just felt that the employees seemed to think that the guests were just something they had to deal with and for my money, I would like to feel better than I do about this property.
July 16, 2014
Rated 5.0 out of 5.0 by Hey Jude 56 Great place to stay
We enjoyed our stay. Will return when we are in the area.
July 16, 2014
Rated 5.0 out of 5.0 by rydyr Great hotel
Everything about this hotel was perfect. We were in Tennessee to visit family and our stay was perfect. Staff service was pleasant and we were made to feel very welcome. Definitely will rebook future visits to this area.
July 12, 2014
Rated 2.0 out of 5.0 by jrn11 Room was OK but not what I had prepaid for.
Not at all satisfied with accommodations as follows - Requested
July 10, 2014
Rated 5.0 out of 5.0 by tntman15 Excellent stay
The hotel was excellent, the staff was as nice as can be, the rooms and bathrooms were clean and the overall stay was great. The fitness room could use a little more weight lifting equipment but other than that everything was excellent and I would recommend anybody to stay at this hotel.
July 4, 2014
Rated 5.0 out of 5.0 by Fierocat Nothing but Nice from the git go...
From the moment I walked in the door I was greeted with friendly faces, kindness and helpfulness from the front desk. My two day stay gave me a chance to talk with the cleaning crew. I found them as nice and helpful as the front desk.
The room was clean, quiet and comfortable. We had room to spare as eight of us convened in my room to watch an afternoon world cup game.
The exercise room allowed me to work off my pizza from the game. My one suggestion is that when I used the awesome mountain climbing machine it took me about 10 minutes to figure out how to start it. I didn't know that you had to plug in the red hanging thingy. So maybe a sticker or something with directions would help the next person who is mechanically challenged.
When I visit my friends in Johnson City again. I will certainly use your hotel. It was convenient, friendly and reasonably priced too. I think corporate should give everyone a big fat raise!
July 3, 2014
Rated 5.0 out of 5.0 by justice0007 Close but not too close
Just off the interstate but located so that you don't hear all the traffic. Breadfast items are what you would expect to have for breakfast (not just waffles and fruit). I will definetly be satying here on my next trip thru this area...
June 29, 2014
Rated 5.0 out of 5.0 by New Grandmother Quality and Friendliness
The Holiday Inn Express in Johnson City, TN was very clean and comfortable. The staff on every shift was friendly and helpful. The food was fresh and delicious, especially the hot cinnamon rolls and the sausage gravy biscuits. I was glad that I chose to stay here and will happily stay here on my next visit.
June 28, 2014
Rated 5.0 out of 5.0 by Bensth Great staff and location
We were visiting the area to attend Appalachian League baseball games. Facility was well maintained. Everything about the room was very positive. Staff were friendly and very helpful.Breakfast food was very good and staff was attentive.
June 28, 2014
Rated 5.0 out of 5.0 by kee kee super staff,lovely property,felt right at home!
excellent stay. staff outstanding. well decorated. terrific value!!
June 27, 2014
Rated 4.0 out of 5.0 by timSt it was all good !
The room was clean, comfortable and the staff were all extremely helpful and polite. I would be happy to stay again. Its a shame there seemed less breakfast choices over the weekend than on the weekdays but apart from that our stay was somewhere between good and excellent
June 21, 2014
Rated 5.0 out of 5.0 by Sattdaddy More than I expected
This hotel was wonderful. It had everything I was looking for. I had a very comfortable bed, great AC, a friendly staff, and a good hot breakfast.
My only suggestion would be to boost the WIFI signal and speed for business travelers. I was planning on working and wasn't able to do as much as I would've liked.
Overall though, a wonderfull stay and I would highly recommend this hotel.
June 20, 2014
Rated 5.0 out of 5.0 by OES Grand Ruth Great place to stay
I would highly recommend this hotel to any traveler. The mattress was so very comfortable I wanted to take it home with me. Everything was neat and very clean. Couldn't ask for any better service from the staff. Breakfast bar was good and on par or higher with other hotels. Extremely close variety of restaurants and easy on and off of Interstate I-26. Easy access to malls and downtown.
June 17, 2014
Rated 5.0 out of 5.0 by Janies Terrific staff, great food selection, overall wonderful stay
As with our previous stays at this location, we were duly impressed with the very helpful staff both on the phone and at the hotel. The room cleanliness has always impressed us. I will say that all of the staff has been trained very well in their given positions, We will continue to stay at this hotel as long as they continue on this path. Thanks to all involved in our delightful stay.
June 16, 2014
Rated 5.0 out of 5.0 by Srpack67 Great hotel for business travel
I stay here frequently for work. The hotel is always in great shape and rooms always look good. The only problem I had during this recent visit was the speed of the wi-fi.
June 16, 2014
Rated 5.0 out of 5.0 by Elrose1 Excellant
I totally recommend this property. The staff was awesome.
June 13, 2014
Rated 5.0 out of 5.0 by Older than I want to be My trip back home
Holiday Inn Express' are obviously meant to be highly standardized which is fine as there are no surprises. The one in Johnson City was in very good condition and appeared to be fairly new. There's one restaurant within walking distance but otherwise a guest will have to drive. Very easy access back on to the Interstate. While its not exactly a resort hotel I would consider it if I was vacationing in the area as my room was very comfortable and the breakfast area was also good.
June 13, 2014
Rated 4.0 out of 5.0 by RJLJR Nice Place
We arrived late and without a reservation and the stall was very helpful got us into our room quickly
June 12, 2014
Rated 2.0 out of 5.0 by traveling107 traveling 107
Reservation was for 3 nights. Checked out after 2 nights. Dust on tables and lamps was weeks old and dust on headboards and pictures was months old. Very hard to control temp in room. Hot tub was not available until 9:00 a.m. Other locations was available as early as 6:00 a.m. Hot tub had at least 6 inches of foam on the water and no pressure from jets. Working hot tub is important. Did not eat breakfast at this location. Will not stay here again.
June 9, 2014
Rated 5.0 out of 5.0 by wv newman Clean and corfortable
the hotel was very clean, organized and very well maintained. Outside, common areas, rooms and bathrooms were well maintained and clean. Attention to detail. Would stay again.
June 9, 2014
Rated 5.0 out of 5.0 by Laurido92 Great Hotel
This hotel is very clean and the staff is very friendly. Will definitely stay again.
June 4, 2014
Rated 4.0 out of 5.0 by Karrs Clean well kept hotel
Only issue was poor wifi in room kept loosing signal on laptop
May 26, 2014
Rated 5.0 out of 5.0 by Corky57 Amie Rod n Leah
Honest I love Holiday Inn Express as a road warrior salesman I have never been to one that I was even remotely disappointed in. If I repped for Holiday Inn Express I would get everyone one of my business clients to discover what I have. This group is predicatable, professional and on my list!
May 22, 2014
Rated 5.0 out of 5.0 by Hokienurse Comfortable Room
all aspects of our stay were good. We arrived late due to weather delay of airline. Able to sleep without noise disturbing us. Will stay here again.
May 21, 2014
Rated 5.0 out of 5.0 by Tom from North Carolina Best place to stay in Johnson City, TN
Because the Holiday Inn was booked the time before last we had to stay in another hotel. The Holiday Inn Express blows away the competition in Johnson City. Great Place to Stay....
May 18, 2014
Rated 3.0 out of 5.0 by JohnRocket Cold Pool Water
I stayed April 2013 water was chilly. I stayed again July 2013 the water was again cold. I asked front desk. They informed that a part was order for heater on pool. I stayed again April 2014 water was again same way, I didn't say anything since they would probably tell me the part was ordered.
May 16, 2014
Rated 4.0 out of 5.0 by jlw57 Excuses rather than apologies
As I was in my room eating dinner, suddenly someone entered my room then said, "Oops--sorry!" and darted out. It was someone from housekeeping. This happened to two other family members also the same afternoon--my sister was dressing.
As I was sitting on the bed on the phone, from the side of my eye, I could see a bug crawling on the night stand. It was fairly large. I killed it and didn't see any other bugs after that.
When I told the front desk the next morning about these two occurrences, I received excuses about each one and no apology. The excuse about someone entering my room without knocking was that my room had not been marked off as Occupied. Had my relatives' rooms also missed being entered as filled? The bug, I was told, was a stink bug, and they acted like it was common and not a big deal. I don't have bugs at my house and don't enjoy seeing them at the hotel I'm staying at.
As I mentioned, rather than saying, "We are so sorry. That should not have happened. Please accept our apologies" I received comments to the effect that neither was that big of a deal. Not good customer service in my opinion.
May 14, 2014
Rated 5.0 out of 5.0 by Bcb2013 Used my reward night here and really enjoyed my stay.
Very nice and comfortable stay. Hotel cleanliness is a big concern of mine and this hotel was excellent. Very nice and professional staff. I have added this Hotel to my favorite places to stay when I'm in East Tennessee.
May 14, 2014
Rated 5.0 out of 5.0 by Tools99red The room was great, the bed was very comfortable.
The check in was very easy, great customer service by your associate "Will". He was knowledgeable, confident, and had a great attitude.
May 11, 2014