Rated 4.4 out of 5 by 183
Rated 5.0 out of 5.0 by MikeC732 Great Value
Very accommodating, close to plenty of restaurants, friendly staff, and a great value.
November 26, 2013
Rated 3.0 out of 5.0 by AG72 Convenient Location
We had stayed at this hotel once before and found it fair but not up to the Holiday Inn Express standards we've found elsewhere. Upon arrival we found live stink bugs on the ceiling, drapes, and valance. We also found the floor had not been vacuumed and there was an empty chocolate milk bottle on the floor. We killed the bugs and went out for an appointment. Upon our return there were more bugs to kill. We settled in and prepared for bed. On one pillow was a long, dark hair - not ours - and a dead stink bug! The next morning I took the bottle and a stink bug to the front desk and related our experience so far. The desk clerk merely replied that he couldn't give us a discount. I had not asked for a discount and if I had, it wouldn't have cleaned the room or exterminated the bugs. I asked for fresh pillow cases and for the room to be thoroughly cleaned. The room was then cleaned and a peace offering of bottled water and chocolate bars were left for us, as well as a nice note from the head of housekeeping, but...there were more bugs to kill. Also, no coffee or cups were left, so we had to go to the front desk to get them. Our second, and last, morning there I pulled back the covers and found a live stink bug in my sheets! I showed the desk clerk a video of it walking around in the sheets and suggested they do some serious exterminating. He replied that weather conditions had caused an influx of the bugs, they had tried to get rid of them, but they were in the heating and air conditioning system, and "are still in a few of the rooms." If they were in only a few of the rooms, why wasn't another room offered to us? The hotel was by no means full. He also said his manager would contact us by email. That was 6 days ago and we haven't heard a thing. Bottom line: we won't be staying there again. They also have never recognized us as Priority Club members. When we check in at other Holiday Inns we are nearly always given bottled water and snacks because we are Priority Club members - not at Johnson City.
November 16, 2013
Rated 5.0 out of 5.0 by Embrair Overall Experience
This was our first time at this H I E but always stay with this brand because we know what to expect. We have had a couple that hasn't come up to our standard.
November 7, 2013
Rated 5.0 out of 5.0 by Baldini57 Extremely Comfortable Room and Well-Maintained Hotel
The room was a breath of fresh air after our previous room at another hotel in the area. When we entered the room, my wife said "Yes! This the room we want!!!" And it was. The room was large, beds were so comfortable, and had a well-appointed bathroom.
Although we did not avail ourselves of it, there was a happy hour each evening with soda, beer, and snacks gratis that was very inviting and appreciated. The breakfast was very hearty with omelets, sausage patties, Canadian bacon, toast, bagels, various breakfast beverages, etc. as well as hot cinnamon buns. Oh, and fresh-baked cookies each evening in the lobby.
Check-in and check-out were very quick, professional, with very friendly desk clerks and housekeeping. We really appreciated the knowledgeable desk clerk who helped us find a place to eat in the area.
October 27, 2013
Rated 4.0 out of 5.0 by HMM21 Great room great price
We were pleasantly suprised when we arrived. The room was very spacious and clean. The beds comfortable and the location was good. Great stay!
October 26, 2013
Rated 3.0 out of 5.0 by Serena09 Guest Stay on 10/18/13
We chose to come back to the Holiday Inn Express after having a previous stay be very comfortable. I was very dissatisfied with our stay this time, considering that there were at least 3 other hotels with the same amenities at the same cost in the area, and I chose this one due to prior experience. When arrived, the check-in person was polite, but said the hot tub was out of order and had been out of order the last time he was there. We reached our room, and the Television would not work. The Comcast personnel were at the hotel both that evening and in the morning. They asked permission to check out our T.V. in our room. The television would not turn on and the cable did not work for our stay at all. Having a 3year old, this was very frustrating. We decided to take our child swimming, the hot tub was out of order, we went to take him in the pool, but ended up getting out of the pool about 15-20 minutes later due to it's coldness. The pool temperature was so cold I was shivering, and even with swimming around we could not warm up. The next morning I decided to try the fitness room, while the equipment was nice, there is no fan or ac unit in the room, and I ended up having to stop my run due to overheating. We went to breakfast, and the food was good. They had one kind of elderly, but very sweet and hard working breakfast bar attendant who could not keep up with a full hotel of people with children trying to eat breakfast. The trash cans were overflowing, I witnessed a man try and put some trash in a trash can and the milk splash all over him because the trash can was full.
Overall, I'm very disappointed with my stay at this hotel, the organization/maintenance did not seem to be up to par.
October 23, 2013
Rated 5.0 out of 5.0 by raymondt Service & cleanliness
Service was excellent as was cleanliness. Staff was very helpful especially in trying to get our tv fixed after new boxes installed & contractor gave inaccurate info to desk clerks.
I personally observed the clerk making extra efforts to fix the problem which was obviously the contractor departing & telling the clerk that all they had to do was flip a switch at their home station & all would be well. HI did compensate me for this loss of a TV during our stay & my wife & I rate all other aspects as excellent.
October 22, 2013
Rated 5.0 out of 5.0 by ICHS Hotel review
The hotel is very nice, clean, quite and comfortable rooms. Hotel staff was friendly. The only negative point was the front desk staff smoking in front of the hotel. In one incidence where I need to get my room key reprogrammed, I had to wait for the desk staff, they were too busy smoking their cigarettes. There were two desk clerks on duty and why both had to smoke at the same time and leave the front desk unmanned was a mystery to me.
October 7, 2013
Rated 5.0 out of 5.0 by Ricko68 Quiet, clean, friendly.
Friendly, accommodating staff. Nice, clean, comfortable room. Inviting lobby. Good location. Highly recommended. Not my first stay.
October 2, 2013
Rated 5.0 out of 5.0 by Fred95 Location
Excellent location. Staff is always friendly and helpful.
September 29, 2013
Rated 5.0 out of 5.0 by RichF Good stay
Hotel new and well organized. Friendliness and service by staff was excellent. I will plan to stay there again anytime I am in that area. Milt at reception is to be commended for his professionalism and outstanding service.
September 27, 2013
Rated 5.0 out of 5.0 by Abby3txtraveler Great stay!
My kids and I stayed over night at this Holiday Inn while traveling through North Eastern Tennessee. I was impressed. The hotel was newer and had an indoor pool and hot tub. The staff was nice. The room was pretty big and had a microwave and fridge. Breakfast was pretty good and I would stay there again. Great stop.
September 25, 2013
Rated 3.0 out of 5.0 by adrienne1221 nice bedding
The hotel was nice. That I was not recognized as a priority Club even after presenting my card. The room was nice but it was poor lighting.
September 25, 2013
Rated 4.0 out of 5.0 by Nascar48 minn traveler
The front desk helped me to find an urgent care. Very helpful and took time to make sure I knew where to go.
Breakfast as this Holiday Inn express not as good as what we normally get. Otherwise all other staff were very good and the stay was pleasant. Very good at customer service.
September 22, 2013
Rated 4.0 out of 5.0 by Jak59 Great/clean room; bed uncomfortable
Room very clean and nice. Bed very firm/lumpy and sheets very old.
Desk personnel at check-in very gruff and unfriendly.
I would recommend this property based on repeated stays. This last weekend stay was way out of the norm for room/service and being able to have a relaxing stay.
September 8, 2013
Rated 1.0 out of 5.0 by MAUDIE NOT WORTH THE MONEY OR YOUR BACK!!!
HOTEL ENTRANCE & POOL IS NICE, EVEN THE BREAKFASTS WERE NICE, BUT THE ROOMS ARE NOT LIKE THE HOLIDAY INN EXPRESSES THAT I KNOW.WHEN WE FIRST GOT THERE, THEY GAVE US A ROOM THAT WAS CLEANED HALF WAY & HAD NO TOWELS OR WASH CLOTHS. THEY WERE NICE ENOUGH TO GIVE US ANOTHER ROOM. THE NEW ROOM WASN'T MUCH BETTER.IT WAS NEXT TO AN OUTSIDE DOOR & STAIR ENTRANCE, SO WE HEARD DOORS BEING SLAMMED 24 HOURS. WE SPENT 4 NIGHTS & 5 DAYS AND BECAUSE WE WERE STUPID & BOOKED ON-LINE, WE COULDN'T GET A REFUND.THE BEDS ARE HORRIBLE!! OUR BACKS WERE SO SORE BY THE 5TH DAY,THAT WE ENDED UP GOING TO THE CHIROPRACTOR THE NEXT DAY WHEN WE GOT HOME. THE CLEANING PEOPLE VACUUMED THE HALLWAYS & OTHER ROOMS AROUND US BETWEEN 7-8AM EVERY SINGLE MORNING,WE GOT LITTLE SLEEP.THEY TALKED LOUD DURING THIS TIME BECAUSE THE VACUUM CLEANER WAS LOUDER THAN A HARLEY MOTORCYCLE!! THE BATHROOM WAS OLD, CRACKED & LOOK LIKE AN OLD TRAILER PARK BATHROOM MADE IN THE 70'S. THE RUGS ARE OLD, DIRTY & FRAYING. BOTH ROOMS SHOWED THE SAME TYPE OF WEAR SO I'M PRETTY SURE THAT EVERY ROOM NEEDS A GOOD REMODELING, THEY TRY TO FOOL YOU WITH THE RECEPTION AREA & THE POOL, BUT ONCE YOU GET TO YOUR ROOM, IT'S LIKE THE TWILIGHT ZONE. TALKING TO THE CLERK AT THE FRONT DESK WAS LIKE TALKING TO A WALL, THEY DIDN'T CARE ABOUT OUR CONCERNS.WE WOULDN'T RECOMMEND IT TO OUR WORST ENEMY.
September 5, 2013
Rated 4.0 out of 5.0 by Lori88 Great place to stay
This is a very nice Holiday Inn, close to resturants and highway.
August 29, 2013
Rated 5.0 out of 5.0 GREAT SERVICE
We have stayed at this Holiday Inn Express several times and have no complaints whatsoever, The staff could not be more accommodating or friendly. Perfection all the way. Thanks so much!
August 22, 2013
Rated 5.0 out of 5.0 by DeeW48 What a nice bunch of people
Every year a bunch of us guys take their children to tour minor league baseball games and historical sites. The HI Express was our last night out and it was a real pleasure. The staff was extremely helpful and one of the clerks gave us a lot of advice about the App League and excellent directions. Breakfast was great, the room was comfortable and management kept all of our rooms together. Only complaint was that the spa wasn't bubbling properly in the pool room. Otherwise, it was a great experience.
August 21, 2013
Rated 5.0 out of 5.0 by ADOle Thanks
Friendly, efficient staff and good placement in town
August 16, 2013
Rated 4.0 out of 5.0 by KEG1 A Good Place to Stay
I always stay when in the area on business. Clean, good staff, everything I expect when staying at Holiday Inn Express.
August 13, 2013
Rated 5.0 out of 5.0 by BobG61 Comfortable and friendly front staff
Stayed two nights at this location easy access to all the sites around Johnson City
August 6, 2013
Rated 3.0 out of 5.0 by Quilter62 Disappointed
Check in clerk took two personal calls during my check in, other clerk was counting money. Discourteous
Will very helpful, lent me his raincoat. Nice
Evening clerk brought light bulb in record time. Nice
Room 124 very dusty, table and chair, nightstand, carpet around room edges.
Hot tub broken.
No cookies either night I stayed.
August 3, 2013
Rated 4.0 out of 5.0 by K5046 Hot tub not functional
Was disappointed that the hot tub was not functional at the end of July 2013.
July 30, 2013
Rated 1.0 out of 5.0 by Buddy33 Horrible
Stay at this hotel was horrible. The hotel ran out of towels, which is unacceptable. After being active all day and completely flithy, I had no way to clean myself because someone decided to leave the soiled towels unwashed for a whole weekend. The staff was over strict on the amount you could eat for breakfast and the overall atmosphere was negative. I would not recommend this hotel.
July 8, 2013
Rated 5.0 out of 5.0 by LAAR819 Helpful staff great stay comfortable room
The only negative in this entire stay was in using my rewards points for an overnight stay. The hotel was super nice in trying to resolve the matter and the difficulty was with the rewards office. They kept saying a room was not available when in fact the hotel had a room that they were happy to offer. It took over 3 hours to get the matter resolved so that I could use my reward points to pay for the night stay. We did finally get the matter resolved.
June 29, 2013
Rated 4.0 out of 5.0 by robbvisits Nice, new property, slooowwww Internet
Title says it all. Awesome property, nice amenities. Wifi was horribly slow. Could not stay connected, and when we did connect, it was faster to use my 3G phone.
June 22, 2013
Rated 5.0 out of 5.0 by Srpack67 Great Value and Comfort
I stay at this Holiday Inn Express several times a year for business in the Tri-Cities. It's always in great condition, with great breakfast, and the rooms are great for relaxing.
June 3, 2013
Rated 5.0 out of 5.0 by derk Friendly service
Jennifer went out of her way to serve my grandkids bacon and pancakes after some difficulty with pancake machine. She also found some more chocolate milk. The exercise room needs to be updated badly.
May 30, 2013
Rated 4.0 out of 5.0 by Deber Overall great stay
Always stay at HIE and have great stays. Only negative is several stray hairs in the bathroom and the tub.
May 25, 2013