Rated 4.1 out of 5 by 17
Rated 4.0 out of 5.0 by TroubleShooter Overall good with a few problems
This is a basically very good hotel that suffers from lack of good competition in its area. It is the most expensive hotel of its type that I find in my normal business travels. As in most service endeavors good and really good are separated by a relatively small space. My last stay in this hotel was marred by two things that greater attention to detail would cure easily.
The first involved the failure of the TV in my room and the failure of the vendor (Time Warner) to assist the hotel promptly in fixing the problem. After parts of two days with the problem, the GM of the hotel solved the problem by moving us to another room and comping me for one night's room charges. Since he could not fix the problem, this was a good solution but not timely applied. Moreover, real attention to detail would have corrected the problem before we were assigned to that room.
The second failure was in the restaurant and involved the seemingly minor detail of draining the grease from bacon before serving. Breakfast was marred by this even after we requested better draining of the bacon.
As an aside, another small improvement in all Holiday Inns could be had by simply adding a good exhaust fan to the bathroom.
Better competition would improve this hotel. However, since the area is not doing well economically, the likelihood of more competition in the near future is not good. Therefore management must take a greater look at the details of service and instill that concern in the employees. I would also suggest lower rates and more pressure on financial management as a spur to better efficiency and attention to detail.
May 12, 2013
Rated 5.0 out of 5.0 by dlsphotographer Comfortable Hotel
Room accommodations, staff service and food was excellent.
I stayed there for a week for a workshop and would book this hotel again for the workshop.
April 25, 2013
Rated 3.0 out of 5.0 by Wineman61 Shower problems
The hotel is on the old side and the shower head was corroded and spraying water everywhere except where it should. The staff was
good upon arrival. The hotel is off the beaten path in that I was traveling route 90.
April 17, 2013
Rated 3.0 out of 5.0 by pjb929 Decent experience
I generally do not stay at the HIE in Johnstown, but figured I would give it a try on this trip. When I entered the lobby it smelled as if the exhaust from the kitchen was blowing right into the lobby area. That was kind of a turnoff. Then the young lady checking me in insisted she have the exact license plate number from my vehicle. I guess they have lots of issues with people using the lot when they are not staying at the hotel. I happened to get a room on the second floor on the far end of the hotel. The elevator is on the complete opposite side. So I lugged my baggage up the stairs. Which isn't necessarily a bad thing. The room was clean and decently appointed. I slept fairly well. The walk in showers are great, except it seems they stopped short on the glass enclosure because I had water all over the bathroom floor area when I was done.
April 11, 2013
Rated 5.0 out of 5.0 by muddypause Great people and modern room
I travel throughout New York on business and pleasure and can safely say this Holiday Inn ranks as one of the best.
April 2, 2013
Rated 5.0 out of 5.0 by Dad1992 favorite Holiday Inn
Always eager to stay at Johnston Holiday Inn. Very quiet. Breakfast coupons make getting off in the morning a pleasure.
March 22, 2013
Rated 4.0 out of 5.0 by DAPM great service
desk staff was wonderful and the restaurant staff as well. Everyone had a nice smile and a genuine hello at each meeting. Room was cleaned and well kept each day.
March 10, 2013
Rated 5.0 out of 5.0 by CoachAL Very Enjoyable Stay
2 visits and I'll come back again. Helpful and courteous staff, nice Bar, and amenities. Convenient location too.
March 6, 2013