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Rated 4.3 out of 5 by 102 reviewers.
Rated 5.0 out of 5.0 by Convenient, clean, nice restaurant, nice pool Conveniently located, rooms common areas and pool very clean, nice restaurant, nice pool June 18, 2014
Rated 5.0 out of 5.0 by Edick/Hallstein wedding This Hotel hosted our sons wedding reception on June 14, all went well with the exception of one thing. Being the parents of the groom we paid for the bar tab, which we paid on the 13 th of June. When we paid for the open bar for three hours, I asked Kathy the person we talked to, since we we paying a gratuity of 18% that we did not feel the bartenders should not take tips from our guests do to the fact that the 18% should cover this and Kathy assured me that they would not. Well at 9 pm I spotted a tip jar that was pretty full, and observed the bartender taking a tip from one of our guests. We were not happy about this. I had to ask Kathy twice to add another bartender do to the fact one could not keep up with 150 people at the bar. The gratuity we paid for the bar tab was more than sufficient for the service we received. I don't think we will ever have another party at this hotel or recommend it for parties to anyone else. June 18, 2014
Rated 4.0 out of 5.0 by Great Service & Food I have stayed here many times and they take care of their customers very well. The rooms are always clean, The staff is very friendly, and the food in the restaurant and the bar is very good and reasonalbly priced. I would highly recommend this property anytime that you are in the area. June 9, 2014
Rated 5.0 out of 5.0 by Great hotel I stay for business. The high speed Internet is good. The on site bar/restaurant is great with happy hour munchies. I get a good nights sleep in clean comfortable rooms. June 6, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service Great experience!! Would recommend to anyone whether business or pleasure. June 2, 2014
Rated 3.0 out of 5.0 by Absolutely fine Stay was what you would expect for an Holiday Inn. Nothing special but nothing bad. I travel for business and would be willing to stay there again. May 17, 2014
Rated 4.0 out of 5.0 by Mother's Day Although I found the Hotel to be a good value and the rooms Clean & Quiet, I was disappointed with the attached restaurant. I was staying there for Mother's Day, My son was meeting me there for breakfast and then off to Albany for the Tulip Festival. When I went down to the restaurant to have breakfast, I was asked if I had a reservation? I said No, I am a guest at the hotel. I was told I still needed a reservation and that were not accepting "Walk-Ins" . I said I am not a walk-in I am staying at the hotel. I was told that without a reservation I was considered a walk in. I was offered a seating at 10:45 (an hour and 1/2 wait). If I needed a reservation, why wasn't I told that when I checked in on Saturday? Not to embarrass my son further we left and went down the street to The Olympic Dinner, were we were seated promptly. I latter learned the restaurant was taking reservation from the community, not even guests at the hotel...I understand that they needed to make money, but I do feel very strongly that hotel guests should be accommodated first, since we are paying to stay there and this is one of the perks advertised . This turned out to be a very negative start to My Mother's Day. May 14, 2014
Rated 5.0 out of 5.0 by Best restaurant in a Holiday Inn Good food and service through out our stay. The french dip should not be missed. May 8, 2014
Rated 4.0 out of 5.0 by Room location Having stayed at this hotel many times, we never had an experience that would make us ask for a specific room or room location - a lesson learned. The room we were given was classified as first floor but, in reality, below what one would consider as a first floor. There is no parking convenient to the room location and it is as far away from the lobby/restaurant as it could possibly be - very difficult for one with difficulty walking. May 6, 2014
Rated 5.0 out of 5.0 by nice & clean & comfortable very nice staff & great service & comfortable place to stay coldbeer March 31, 2014
Rated 5.0 out of 5.0 by This hotel provides consistent quality and service I stay here often and find the staff very helpful, the rooms are always clean and quiet and the restaurant has a variety of choice and specials. I would recommend to anyone. March 27, 2014
Rated 4.0 out of 5.0 by Always a great stay except for wi-fi I stay at this hotel a couple times a month and always enjoy the staff, rooms, and environment. My only issue is that the wi-fi is always weak if it can be accessed at all. I use an iPad for work and it's always a struggle to use. Would be great to see this issue addressed soon. March 17, 2014
Rated 2.0 out of 5.0 by no internet no hot water I rarely write these reviews because usually it doesn't take much to please me. This is a beautiful hotel and I was initially impressed. However, when I tried to connect to the internet it didn't work (later in the evening it did). I went to the bar to get a sandwich for dinner. It look forever to get served anything, even a drink. Then a woman sat next to me that obviously had just been working out. She was dripping sweat and smelled like a locker room. I immediately lost my appetite. The next morning when I went to shower there was no hot water!!! This is the last time i'll stay at this hotel. February 22, 2014
Rated 4.0 out of 5.0 by Easy to Find We were very pleased with our stay. We were there for a snowmobile race and was happy the motel was close by, served breakfast early in the morning, and was easy to find. We would stay at this Holiday Inn again. February 17, 2014
Rated 4.0 out of 5.0 by Excellent staff.... Excellent staff from check in to check out, the bartender, the gentleman walking around doing odds and ends - Everyone is great. I was nervous about staying here - however you must have gone thru an upgrade as the place is up to date and beautiful. Food was good. Bed was great - easy to sleep! January 29, 2014
Rated 5.0 out of 5.0 by Great staff. Comfortable accommodation. Stay here frequently for business and always feel welcome. January 25, 2014
Rated 5.0 out of 5.0 by Very Good Customer Service Excellent customer service by the staff at the front desk; Very good breakfast at the restaurant. January 2, 2014
Rated 5.0 out of 5.0 by Enjoyable The location was great, close to everything we needed. The hotel restaurant was very pleasant and the food was good, service was also very good. There were also other restaurants near the hotel for a change of cuisine. It was great to have a microwave and refrigerator in the room. All the amenities were great. Will stay there again. December 4, 2013
Rated 4.0 out of 5.0 by Thanksgiving stay Stayed over for one night during Thanksgiving. The room was very comfortable, neat and clean. The room price was one third more than nearby motels. While the room was very nice, not sure it was worth all the extra cost. They charge extra if you want to be able to cancel the reservation, other chains do not. No breakfast- continental or otherwise was provided- other chains do provide a small bit of breakfast. December 2, 2013
Rated 5.0 out of 5.0 by great place to stay We have stayed here two times in as many weeks. great place to stay. We had a family member pass away and needed to be close. November 7, 2013
Rated 5.0 out of 5.0 by Such a comfortable stay I felt like I was at home even though I was more than 700 miles away from my own bed, very comfortable, friendly waitresses in breakfast room. Would recommend to anyone staying in the area. October 23, 2013
Rated 3.0 out of 5.0 by no compensation by management Seems the generator needs replacing as badly as the pillows and mattresses. Power was out for over an hour, absolutely no apology, or any communication with guests. No compensation of any kind either. Had a extremely busy day planned starting with an early morning meeting, got a bowl of cold cereal and a cup of coffee (was lucky on the coffee, they still had some in a warming pot) and still paid for it. You would of thought the management would of comped it for the inconvience. But this is typical for the mindset of this area, unfortunately. They need a better generator, one the actually works might be appropriate. Oh, and please replace the pillows, and the mattresses, they are getting pretty uncomfortable. On the plus side, at least my room did not have the presence of sugar ants crawling about this time. Wrote a review about that after last months stay, but it has seemed to have been removed... October 22, 2013
Rated 5.0 out of 5.0 by Sweet Dreams Great night sleep in a very nice room. Lots of pillows on my king size bed. Check in speedy and check out effortless. Tasty breakfast and friendly service. October 3, 2013
Rated 5.0 out of 5.0 by great service Megan in the resturant was very helpful as well as all the staff in the hotel September 22, 2013
Rated 5.0 out of 5.0 by Great hotel!! We stayed on our way to Cape Cod one night and enjoyed it so much we booked there on our return home. The rooms were great, the beds OMG sooo comfortable, the food amazing and the staff so friendly and welcoming:) Thank you, we plan on returning. Cheers! Al & Holly from Ontario, Canada September 17, 2013
Rated 5.0 out of 5.0 by Great service and nice location We stay here every August to attend Saratoga Racetrack. Everyone on the staff is courteous and helpful. September 13, 2013
Rated 5.0 out of 5.0 by Amazing Hotel and Staff Fabulous Bed and Room After a very, very long day of travel on an emergency trip, I was delighted to check in. The room was incredible, great mattresses, brand-new room, clearly recently remodeled. Loved the firmness of the mattress, the choice of firm or soft pillows, and the attention to detail. Very clean. The front desk staff was great from check in to my accidently locking myself out of the room. And, they were gracious to provide me with toothpaste and a few other ammenities that I had left home in another bag. Thank you for the ease of checking in, lots of smiles, and a meticulous, comfy room! Room looked just like the photos the hotel has posted. The heated pool was an added treat in early September. Would highly recommend... September 11, 2013
Rated 5.0 out of 5.0 by FRONT DESK SERVICE The staff at Front Desk was able to accommodate our request for an early check-in in order to attend an afternoon wedding in nearby town. Thus, we were able to change from travel clothes to wedding clothes and make our wedding time schedule. The room was clean and comfortable and quiet. September 7, 2013
Rated 3.0 out of 5.0 by barking dog had a dog barking in next room. Had problems checking in. September 5, 2013
Rated 1.0 out of 5.0 by Rude Front Desk Clerk!!!!! My wife and I stayed here while working in the area, we stay at Holiday Inn all over the country and are platinum members so we are familiar with the normal policies. We had a few issues with this hotel. Our 1st issue happened when we did our laundry in the guest laundry, the front load machine apparently was broken, when I returned to put the clothes in the dryer they had not washed just filled with water but the lock was engaged and would not release. Maintenance was gone for the day and the man they sent to look into it told us he had no clue and we would just have to wait til the next morning when maintenance came in at 8 am to get our clothes! Housekeeping could see how much this upset my wife and called the front desk, the gentleman there came and was finally able to get the lock released and returned our money. He was very helpful and very friendly. We were understood things happen. That night our employer called and we had to leave early to take care of an issue in Binghamton, we checked out a day early from our reservation and the morning clerk informed us we would still be paying for the night whether we were there or not. We informed him that we stay about 200 nights a year in Holiday Inns and have never had this happen. He very rudely informed us that they don't care and they are not a Holiday Inn they are a franchise and do not care what corporate has to say about it. Sure enough they charged us for a 3rd night but it's not on our receipt so we cannot turn that charge into our company for reimbursement now. Oh and we checked out at 6:30 am not late in the morning. We are now back in town to finish our job here and we are staying at the Super 8 across the street because they seem to appreciate our business. I will never stay at this hotel again and we'll tell our co-workers about this so they can make other arrangements while working in this area. August 24, 2013
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