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Rated 4.2 out of 5 by 106 reviewers.
Rated 4.0 out of 5.0 by Happily surprised This was my first trip to Johnston. While driving into the area I was scared that the hotel would suffer the misfortune as the downtown has but to my surprise it was beautiful. Service was exceptional, approachable and pleasant. Pool was clean. Restaraunt was designed beautifully and service was speedy. When visiting Johnstown in the future I will be returning to this hotel! October 16, 2013
Rated 5.0 out of 5.0 by 1st time Really enjoyed staying at this Hotel. People and amenities were really nice. October 16, 2013
Rated 2.0 out of 5.0 by poor service front desk-not very friendly-not very helpful-poor directions October 3, 2013
Rated 5.0 out of 5.0 by great location The location of this hotel is great and central for guest. You can walk to various venues . August 29, 2013
Rated 5.0 out of 5.0 by Front Desk We were there for a wedding. Had an excellent stay. The room and bed were nice and comfortable. We went to the Lounge and the bar staff were excellent. Very nice and friendly and attentive. Had breakfast both days we were there, and the service was great. The only thing about the stay was upon checking out. The Front Desk Agent was in the back sitting in a chair on her cell phone. Not that we were standing there long, but to see that is not a good thing. She may have been new because she needed help in splitting our payment, which is no problem. But as we are walking away then she asks how our stay was. Just not a very friendly feel from the Front Desk Agent. Other than that it was an EXCELLENT stay. August 29, 2013
Rated 5.0 out of 5.0 by Great Visit! My family stayed at the Holiday for my son's wedding. The staff was excellent. Kind, considerate went out of their way to make our stay comfortable. The room was very comfortable. I was extremely pleased with my stay. Thank you. August 28, 2013
Rated 4.0 out of 5.0 by Easy check in Fast check in. Great location and in walking distance to our event. The bar was great and also the food. Room was clean but needed an exhaust fan in bathroom so the room wouldn't have an mildew smell. August 28, 2013
Rated 5.0 out of 5.0 by Check Out the Package Deals When planning our trip to Johnstown and looking online for hotels, we found the Holiday Inn offered several packages that suited our needs perfectly. During our four-day stay we booked the Heritage package - which included tickets to the Heritage Discovery Center, the Flood Museum and The Incline Plane. We booked the Breakfast package for two nights - which included breakfast at Harrigans Cafe and Wine Deck. The last night we booked the Date Night package - which included a delicious supper (with wine) and tickets to the movies. The downtown location was convenient to all the sites as well as to GrandView Cemetery where we saw the Plot of the Unknown Dead from the 1889 Flood as well. Most of our relatives are buried at this cemetery and we found their tombstones as well. The Cambria County Library, located just a few blocks away, provided a great source of information to us as we are working on our genealogy. The staff was friendly and the hotel was clean. Thanks Holiday Inn for offering these "deals" ! August 28, 2013
Rated 2.0 out of 5.0 by Very nice staff - kind of damp The rooms smelled a bit musty and had a weird faux citrus smell. The air freshener was over whelming - like old style mens cologne over cigarettes and dampness. There was a ladder on the roof that reached the window. Just not a fabulous place to be. Needs a little hug. Staff was very very nice in hotel as well as restaurant. August 23, 2013
Rated 4.0 out of 5.0 by Needs an upgrade on wi-fi This hotel was fine for a brief visit to Johnstown but the wi-fi was not operational for most of our 2 night stay. This made keeping up with business very difficult when at the hotel. August 19, 2013
Rated 1.0 out of 5.0 by Horrible Management!!! Rented a roll away bed and paid cash for it the next morning upon checkout. Later I saw they also withdrew the money from my bank account via my debit card. Because I was transferring money from my savings to checking as we traveled and used funds, this charge caused by bank account to overdraw! I was charged a $26 fee from my bank. They reversed the charges for the roll away bed but told me it was my fault that my account was overdrawn. After three phone calls to management and NO returned calls, I call guest relations and they agreed I was right. They contacted the management at the hotel and her response was that she was ABSOLUTELY not going to do anything about it. Guest relations said "sorry". What a way to make an impression Holiday Inn. August 17, 2013
Rated 3.0 out of 5.0 by Poor front desk service Manager failed to respond to phone call and emails. I was alone in my room and other guests were given a key and entered the room. After they were reassigned a room, my room keys would not work. August 13, 2013
Rated 4.0 out of 5.0 by A Big Boo On Parking As a former Johnstown resident, it was always a joy to stay at a convenient downtown location and enjoy what's left of the downtown area. It does seem like an outrageous fee to charge hotel guests $5 a day for parking. Come on, is your room utilization that bad that you have to make up for it with a parking fee in a looming ghost town. Boooooo!!!!! August 10, 2013
Rated 4.0 out of 5.0 by Comfortable rooms, no benefits being a platinum member Over all stay was pleasant, paying for parking was unsat. As a platinum member, I ordered 2 different rooms, under my account. When we arrived, all they would give me was one bottle of water and one candy bar. They would not give my father a water bottle and candy bar, because he was not a platinum member, but the room was purchased by me. Most Holiday inns give better perks to platinum members. August 9, 2013
Rated 4.0 out of 5.0 by Business in a rush I use this hotel frequently on my business travels. I arrived late, the dinning room was still opened and feeding. AMEN! Room was clean and well kept. I only wish the dark carpet would be changed out for brighter cheerful colors. (just a personal preference). The dark wood and interior is nice and rich; but it grows old in each and every holiday inn I travel too. I recommend to any traveler. August 3, 2013
Rated 3.0 out of 5.0 by Accommodating service Hotel was glad to help us with early check-in for our wedding preparations. We traveled almost 3 hours so appreciated the ability to freshen up and change our clothes before the 1 pm event. Room was clean and well appointed. Very convenient to the reception hall downtown. Did not appreciate the early knock on door of the cleaning staff on Sunday morning. Seems like that should be tied to an actual checkout event for each particular room. Breakfast buffet food was of poor quality by the time we got to it after 10 am Sunday. Staff was friendly at all times of our visit. August 3, 2013
Rated 5.0 out of 5.0 by Excellent Holiday Inn Staff was very professional and a pleasure to deal with. Thank you. July 23, 2013
Rated 5.0 out of 5.0 by Nice hotel with view of the Incline This was the second time we stayed at this property. It was also the second time we asked for, and received, a room which afforded us a view of the Incline...nice! The hallway outside our room was very dirty and appeared not to have been vacuumed in some time. That was off-putting; however, once inside, our room was clean and the beds were comfortable and included an assortment of pillows for that perfect "fit." The bathroom showed signs of wear, but the rest of the room was in great shape. We chose to eat at Harrigan's inside the hotel. Unfortunately, our waitress seemed to be in an ill humor and wasn't particularly friendly. My wife's turkey burger arrived nearly completely raw and had to be sent back. That being said, the food was tasty once fully-cooked. We decided to try the gelato and that proved to be a mistake...not because of taste (it was delicious) but because of the serving size in relation to price. We both received what amounted to half a scoop and the cost was $6.50 each! We literally paid $13.00 for what amounted to a single scoop of gelato. That was criminal. Finally, our waitress gave us someone else's check which resulted in a bit of confusion to finish things off. Still, I realize anyone can have a bad day, so I'll give her the benefit of the doubt... This property is located close enough to walk to the Incline, though the neighborhood one must pass through seems a bit questionable so do keep alert...but don't let it stop you from enjoying a nighttime ride on the Incline for spectacular views of downtown Johnstown. Overall, this Holiday Inn is a nice place to stay. The lobby is exceptionally well done and the desk staff is very pleasant, friendly and professional. We will definitely be back! July 11, 2013
Rated 3.0 out of 5.0 by Rooms and hallways could use a facelift Have stayed here numerous times over many years. The hallways and rooms are getting a little tired. Prices have gone up and I did not like being charged for parking or having to pay in advance to get a slightly better rate that was about 10% higher than last year. Toilet did not flush easily, and no one serviced / cleaned the room during my two-day stay. The service in Harrigan's is still very good. I had an event on one of the evenings. Food was very good --- servers were efficient and friendly but somewhat unsophisticated with how to serve wine with dinner. I used the workout center one morning which is sorely lacking in equipment. No weights and no towels. July 11, 2013
Rated 5.0 out of 5.0 by Nice and comfortable room We were able to relax and enjoy ourselves. Either the people there were not to roudy or our room was pretty soundproof. July 6, 2013
Rated 4.0 out of 5.0 by Mixed Feelings My room was clean & comfortable. The housekeeper kept my room well supplied. I was shocked the first morning of my stay, when I had no hot water. I left a note for Tracy about the water. She replied she was sorry for the inconvenience & that they were fixing the problem. I thought it was nice of her to be concerned for my problem, which I know she couldn't fix. I wasn't happy that my daughter & grandsons were stuck in elevator, but the majority of my stay was good. June 27, 2013
Rated 4.0 out of 5.0 by Fan did not work Fan did not work in bathroom and a light was not working in the room. Everything else was fine. June 7, 2013
Rated 5.0 out of 5.0 by Very nice Stayed at the Johnstown hotel overnight just due to a train trip that ended here. Pleasently surprised by the nice facility, but impressed more by the staff's friendlyness and willingness to please. From the man who drove the shuttle, to the front desk and the resturant staff all were very nice. I may not be back to Johnstown for a while, but if I do return the Holiday Inn will be where i will stay. June 3, 2013
Rated 5.0 out of 5.0 by Great Stay I have tried several hotels in the area and have been most pleased with this Holiday Inn. Polite staff, clean rooms and convenient location near places to go have a meal. June 2, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service All was a great stay and food was excellent. Just one thing to be careful of - tub could use some non-skid on bottom for safer entry and exit. May 29, 2013
Rated 5.0 out of 5.0 by Comfortable room and bed Positive and pleasant experience from the staff to the room amenities. May 23, 2013
Rated 4.0 out of 5.0 by Great Service My stay at your hotel was enjoyable, the food was really good at the hotel restaurant, had breakfast and dinner, and it's in a really good location. May 20, 2013
Rated 4.0 out of 5.0 by great service at the bar I spent 4 weeks here for on business, but the trip was a pleasure thanks to staff at Harrigan's bar. The room was comfortable, but the hot tub being out of commission and problems with the cable were disappointing. May 19, 2013
Rated 1.0 out of 5.0 by Will never stay here again This is one of the worst hotel experiences that I've ever had. The first room I was given had a leaking tub. When I asked to be switched to a new room, I was downgraded (and had to cart my luggage to the lobby twice because the key didn't work the first time#. The new room had dirty looking towels, several insects that I had to kill, white splotches on the bed skirt #I don't even want to think about what that was), a dirty shower curtain, paper thin walls, and a non-functional hair dryer. The best part of the stay was the mediocre club sandwich in the restaurant. The staff at check out did not even ask about my stay. Apparently they already knew the answer and didn't want to ask. I would definitely not recommend staying at this hotel. May 13, 2013
Rated 5.0 out of 5.0 by Excelent place to stay. I stayed here over the Easter weekend and had a great stay. I will be staying here again this week. This will be my fourth time staying at the Downtown Holiday Inn and each time I have had the pleasure of having a clean, comfortable, quiet, room. The staff are very helpful and the pool is very nice. This will be my choice any time I'm in Johnstown. May 5, 2013
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