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Rated 3.6 out of 5 by 28 reviewers.
Rated 4.0 out of 5.0 by Great Breakfast Service Debbie is the best at breakfast. She takes care of large numbers of customers and always seems to have a smile on her. May 20, 2013
Rated 4.0 out of 5.0 by Good value for the $$ Friendly efficient staff, quick room service; tasty food. One note - 4th floor hallway smelled musty/old cigarette smoke, which fortunately did not penetrate the room. May 20, 2013
Rated 5.0 out of 5.0 by Many thanks to you! Many thanks to you and the staff at the Holiday Inn Joliet in serving as our host hotel this past weekend. Participants found the rooms comfortable and staff responsive including the bartenders and staff supporting our Saturday evening reception. Again, many thanks for a great stay at your hotel. May 17, 2013
Rated 5.0 out of 5.0 by Stupendous Customer Service The manager was stupendous customer service oriented. The staff acclimated me to the ultimate intensity in every capacity. I was flooded in my home and had to relocate to a hotel for several weeks, the staff and manager was very hospitable and indulgent to my every penury. I would advocate Holiday Inn Joliet Illinois to all my friends and descendants. May 14, 2013
Rated 4.0 out of 5.0 by The staff was really nice The staff was really nice. and over all it was not a bad stay but when i tried to take a shower after a hard day at work i could not, the only thing that bugged me is them not making good on the no hot water thing other then that a good stay May 11, 2013
Rated 2.0 out of 5.0 by room i use this hotel through my work. what my impression is when i first walk into a room. everytime i have stayed here the light shades are crooked and at least 1 light has not worked(extention cords not plugged in). makes me wonder how much attention has been paid to the linens and the bath. secondly the coffee maker in the bathroom? and everything that goes with it on the table by the tv?plus the city guide instead of being on the desk its put in a night stand out of sight.im sure the restaurant has a high profit margin.lastly im a non smoker and i am usually put on the 4th floor which is non smoking but the trip to the elevator on the first floor is filled with the smell of smoke. doesnt make me want to eat in the restaurant. May 9, 2013
Rated 5.0 out of 5.0 by great rooms, beds are comfortable and atmosphere good The ILLINOIS Women's Bowling Association would like to thank the staff and management for a wonderful 10 weekends while we used this hotel as the host hotel during our recently completed State Championship Bowling Tournament. Staff was always willing to help with any request that we made and the rooms were always ready when we arrived. It was a pleasure to work with this facility April 23, 2013
Rated 2.0 out of 5.0 by Food was good but..... We stay at this hotel for the convenience to the Caterpillar plant. We are there typically two to three weeks per month. As a valued customer, I am disappointed in management's decisions that affect our stay. For example, we were told the hotel only had 20 rooms filled, yet a guest was put right next door to us. Why not space us out so that slamming doors and television wouldn't be a factor. Also, a large group of teenagers rent a banquet room and after 1:00 pm came to their rooms, RIGHT next to us. Again, why not place them in an area of the hotel with few guests? Especially high usage guests? When we called the front desk to complain about the noise at 3:30 am - the noise continued (slamming doors, loud music, kids in the hallway talking right next to our door#. We finally called and asked to be moved to another room, which they did - right ABOVE the noise. #From rm 118 to rm 218). On Thursday we rented a conference room for use on Friday, but the front desk did not have record of our reservation or have the key to unlock the door. Hotel management was called in to unlock the door. House keeping is also not effecient. Trash was left, coffee pot not cleaned, counter tops not wiped down. Compared to the Holiday Inn at Port Lavaca, Tx - this hotel is not nearly as nice. However, the restaurant was good and fairly priced. The morning staff was especially friendly. April 9, 2013
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