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Rated 3.0 out of 5 by 191 reviewers.
Rated 2.0 out of 5.0 by Yesterday’s Styling Yesterday’s Styling This was my first time to stay at this particular HI. First impressions include out of date styling and many less than pleasant smells. The staff was friendly; the room was clean, but the hotel is in bad need of updating. I paid extra for a suite, but wished I hadn’t, when I found the room to be against Interstate 40, with its constant traffic noise. No complimentary breakfast. Slow Internet. As a regular business traveler to southern Missouri, I will avoid staying at this particular HI and look for something more comfortable. December 8, 2013
Rated 2.0 out of 5.0 by ENTRANCES We had a room that was closer to entrance C or even D. But we were informed to come in to our room through Door E. Door C & D had locks that were non-operational. As a matter of fact, there was no operational lock on door D - anyone could enter the hotel through this door! December 5, 2013
Rated 5.0 out of 5.0 by Good travel stop over We had a nice stay here on our way back home from our vacation. This was a good way to conclude our vacation. November 30, 2013
Rated 5.0 out of 5.0 by Nice staff Very helpful staff Excellent rooms Excellent breakfast November 26, 2013
Rated 3.0 out of 5.0 by Traffic noise. The suite was excellent, but it was located next to the Interstate and the tire traffic kept me up all night. It might help to put in glass block windows to help keep the noise out and the light in. No need to look out to see an Interstate when you've driven one all day. Would be nice to have a breakfast buffet for a speedy get away. November 25, 2013
Rated 4.0 out of 5.0 by Functional This is a OK hotel nothing really good or bad. I would stay there again. November 17, 2013
Rated 3.0 out of 5.0 by Adequate stay This hotel was average. We chose Holiday Inn because we had good experiences in the past. The hotel is located pretty far off the main road and there are not very many (if any) street lights, so it was dark and did make me a bit nervous driving up to it. The lobby was very nice and clean. Our room was fairly clean, the tub was pretty dirty around the caulking, and the room was pretty dark; but the bed was comfortable and the linens were clean. We requested a high floor and away from the elevators. We were given the third floor (about half way up, not bad) and very far from the elevators, so this was nice. The hallway ceilings, though, were very short. The room ceilings were average height, so it was very strange. My husband is 6'2" and was close to hitting his head on the smoke detectors along the hallway ceilings. It was a good hotel for the price, but I would not stay there again. November 17, 2013
Rated 2.0 out of 5.0 by OLDER HOLIDAY This location is an older Holiday Inn in need of renewal.I had to ask for another room which was graciously provided due to noise in the HVAC system. Food service was mediocre at best, Seems like the waite staff was not customer oriented. While I recommend this Holiday it is with reservation and in hopes that a renewel is just around the corner. It is an easy in and out from the freeway. November 15, 2013
Rated 5.0 out of 5.0 by Good location Easy to get to. Will plan to stay here again. What else can I say about the property? November 12, 2013
Rated 5.0 out of 5.0 by Weekend stay when the hotel was completely full For staff to do this well when the hotel was completely booked is remarkable! Our room was cleaned very early each day. The beds were firmer than I liked but that is personal preference. The shower was GREAT! The breakfast buffet was excellent both mornings and we used our free tickets for that. Included was free coffee and orange juice! Parking was great. Every time I met a staffer in the hallway, they smiled and said good day to me. Someone has worked really hard to deliver excellent customer service training in this establishment. Kudos to the management and staff of this Holiday Inn for making a weekend true pleasure! Oh, and the location of this Holiday Inn was excellent. It was easy to get to off of the interstate. Also there were excellent restaurants available if you chose not to eat at the excellent facility included. November 6, 2013
Rated 5.0 out of 5.0 by nice size rooms I liked my room but the bathrooms should be cleaned better and also they need to stop letting people charge things to the rooms. I had someone charge a dinner on my room and I did not eat at the hotel because i do not like hotel food. Also the air conditioner was too noisy they need to maintain thing better too . November 6, 2013
Rated 5.0 out of 5.0 by Clean room, easy check in. My stay 11/2/13 was a pleasant experience. The front desk staff was friendly and check-in was a breeze. The room was clean and quiet and made for a great night's sleep. Overall excellent stay. Thanks November 6, 2013
Rated 4.0 out of 5.0 by Friendly and helpful staff The staff was very helpful and friendly, went out of their way to make sure we had what we needed November 6, 2013
Rated 2.0 out of 5.0 by Nice hotel, terrible management I booked this hotel by calling the mail reservation line and reserved 2 rooms with double beds with one of them having a seat in the shower for one of our travelers being disabled. My wife arrived at the hotel only to find out this room was not available. I should not that I have an email confirming from the reservation person that we indeed, did have this room reserved. The hotel manager that night, Brandy, was very rude and failed to show any compassion towards the situation. After spending some quite some time discussing this, they finally decided to call one of their sister hotels to have a chair brought over, problem solved, except for the rude management. We get our room cards, only to find out that we have been placed on the second floor (no problem, we can use the elevator), with rooms all the way at the end of the hall. This is after they have been informed that we have someone with us who has trouble walking (you would think this is apparent when you request an handicap accessible bathroom). We don't complain, we just take the room and move on. The rooms were clean, and the rest of the staff was pleasant, but when management gives you this first impression, you don't ever plan on returning. November 4, 2013
Rated 2.0 out of 5.0 by Hard bed, room stunk Room smelled horrible like body odor or water damage. Bed was super hard and very uncomfortable. Bathroom was clean and room appeared clean but just stunk horribly. I did inform the front desk and the supplied me with air freshener that covered the smell up for may 10 mins before returning. Overall the hotel is very old and outdated. I will likely not stay there again. November 4, 2013
Rated 3.0 out of 5.0 by Average Place I thought the bed and pillows were good, which is better than most places. Place looks outdated and breakfast wasn't that good. Off brand cereal taste like it. Internet was slow. November 1, 2013
Rated 1.0 out of 5.0 by This place was a Joke My family booked two rooms at this hotel we asked for a couple of extra pillows when we got there and never recieved them. The next day the told us that there were no clean pillow covers which I feel was a lame excuse. My wife and her sister, neice and Nephew went down to get food at the Bar and grill in the hotel While I was laid up in the room with and Gout flare up. I ordered Room service when they left and did not recieve my food for over an hour. They actually returned and my wife called to find out where my food was before it finally arrived short my side salad that never showed up. I have stayed at better hotels for half the price and IHG really needs to look into why this hotel would treat customers in this manner. October 31, 2013
Rated 5.0 out of 5.0 by Stay Very nice staff , I enjoyed my stay very much. My breakfast was good and the waitress was great. October 29, 2013
Rated 5.0 out of 5.0 by Excellent Service and Accomodations After a long day on the road, the HI staff was willing to work with us to get a quiet room with a location to suit our needs. This is the 2nd time we have stayed at the Joplin, MO Holiday Inn and will continue to stay here on future trips up North. Food service was also excellent. Room service was prompt and staff wanted to make sure we had just what we needed. October 17, 2013
Rated 5.0 out of 5.0 Family Love to Stay Here My home is too small for family to stay with me so when they come from Illnoise and Iowa they always ask if I have reserved their room at the Holiday Inn. They have stayed there several times the past 5 years and never a bad experience. Thank you for providing such a nice place for them. October 16, 2013
Rated 3.0 out of 5.0 by Just acceptable At check in 4 people near the desk did not recognize my presence. Two were dealing with another guest while one of the other seemed to busy with a computer and the fourth stood b watching. It was only an 8 minute wait before one of them noticed me. Signage to the facility at Hwy 71 could be better. October 16, 2013
Rated 4.0 out of 5.0 by Great housekeeping Hotel was not a disappointment, we arrived late and the staff was very quick to check us in, they provided good instructions on where to park to be close to our entry door as there are several. The room was clean and well maintained, the hallway as well. We did not eat at the on-site restaurant rather opted for Bob Evans just up the street (highly recommend them). We had time to kill so opted to stay in our room and housekeeping showed up and was very quick but efficient. We would stay here again. October 15, 2013
Rated 2.0 out of 5.0 by Not up to the standards Room smelled musty, climate control was not working properly and it was like a maze trying to navigate the halls. To top it off they offered nothing for my Platinum status not even a bottle of water. October 14, 2013
Rated 2.0 out of 5.0 by Needs Renovation Old, Dingy, needs a complete renovation. Pros: The staff, fitness room October 6, 2013
Rated 1.0 out of 5.0 by Should NOT be a Holiday Inn !!! Halls are disgustingly outdated and smell musty. Rooms could use updating as well. Hotel is dirty in places and is seldom cleaned( especially the stairways) . Outside smoking area is buy a main entrance and the area reaks of smoke. Roof in workout area has leaked for the last year or two. Worst yet is I never get the bonus points I pay for, even after talking to several desk clerks who promise I will .It is always a call or two to get the proper credit. There is no recognition for Platinum Members and no free breakfast or free drinks anymore. I have stayed here for years and my last stay was definitely my last stay!! October 6, 2013
Rated 2.0 out of 5.0 by room ice machine near room was out of order the bathroom wash basin would not drain, a major problem no hot water however it was warm mole next to bath tub October 5, 2013
Rated 5.0 out of 5.0 by VERY RELAXED!! EXTREMELY ACCOMMODATING STAFF!!! The Staff Could NOT have been better!! The Staff here is as good as it gets! NONE BETTER!! My travel associate developed a possible health issue and, staff here were Oh So Helpful! Could not have done more for us! Thank You ALL so much!! You REALLY did make a big difference!! It is really GREAT to be treated so well! It means so much to we the weary travelers of The United States! CLEAN, COMFORTABLE ROOMS! VERY ATTENTIVE STAFF! NO BETTER STAFF AT ANY HOTEL! This is an older property but, is in immaculate condition for an older property! This HOTEL is a CREDIT to the IHG brands!! When you look up Holiday Inn in the Funk and, Wagnell there should be a picture of THIS hotel because THIS hotel is what ALL Holiday Inns SHOULD be! Exemplary! What else can I say? IF you are looking for a place to stay in the Joplin area even if you need to travel an hour or even 4 hours longer to get to where you're going to stay... choose THIS hotel IF you are thinking of stopping in Oklahoma someplace... Don't because it's the BEST!! YOU WILL BE HAPPY no THRILLED you did!! St. Louis where you're thinking of stopping? KEEP GOING and, come HERE!! Super Rates! Super Food! And, if you really want to go somewhere else to eat, (don't know why you would) There are LOTS of eateries in the area around this Hotel! What a GREAT place to stop!! Oh, I WILL BE BACK!! THIS is MY new stop in this part of my trips!! HIGHLY RECOMENDED! (and, not just because they were helpful in our time of need) Truly a GREAT Place to stay! October 4, 2013
Rated 5.0 out of 5.0 by Respite from Highway 44 My stay in Joplin at the Holiday Inn was convenient, the staff was courteous and friendly and the room was very comfortable. Although the lobby felt a bit dated, the room was very clean and had been remodeled and refreshed. I did not eat at the restaurant as I was dining a bit early for dinner and no one else was there then. The hotel location is a bit confusing....it's very convenient after you exit Highway 44 but then you have to wind through a side road to find the hotel itself. Perhaps more signage along the way would help. Overall, a good experience and a good value. I slept soundly and was ready to drive on in the morning refreshed. October 1, 2013
Rated 1.0 out of 5.0 by Will never stay here again We came down for the truck show and had to spend most of the saturday at the hotel because it was raining all day. First of all house keeping did not clean our room. Just brought towels in and left. Did not make beds or empty trash. The indoor pool was ice cold couldnt even enjoy it cause it was so cold. And there was a smell in the hallways like a backup sewer. It was awful and the smell was in our room to. September 30, 2013
Rated 4.0 out of 5.0 by Ok but not great 1. I was not recognized as a Rewards Club member. 2. The building has been updated, but you can tell it is old. 3. The price was good compared to nearby Pittsburg. September 30, 2013
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